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Midlands State University
Faculty of Science and Technology
Computer Science and Information Systems Department
Work Related Learning Objectives
On completion of work related learning placement a student should have gained satisfactory
practical exposure in at least three (3) of the following areas (exposure in all areas would be to
the student’s advantage):
NB: The external supervisor should indicate those areas a student would gain exposure in
their organization.
Organization:………………………………….. Student’s Name: ……………………………...
Part 1 Practical exposure
1. Helpdesk
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User support
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Helpdesk system monitoring and administration
 Report generation
 Logging, assignment and resolution of issues in the helpdesk system
 Remote desktop support
2. Hardware
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Identification of major hardware components
Assembling and disassembling of hardware components
Troubleshooting
PC (and Laptop) Maintenance and Repair
Safety Precautions
User Support
3. Software
 Identification of and familiarization with different programming languages
 Software installations and maintenance
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Systems Administration
Requirements gathering and analysis
System analysis and design
Software Development and Documentation
User Support
User Training
4. Database Administration
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Database Design and Development
Database Maintenance and Administration
System database and SQL server environment
Database security strategies and backup plans
Database Queries
Report generation from SQL server
User Support
5. Telecommunications
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Programming Communication Equipment and Devices
Computer Interfacing
Troubleshooting and Maintenance
User Support
6. Information Technology Audits
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Audit Software
Procedures and Controls
Report writing
Presentations
Client Relations
7. Networking
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Network operating system installations and maintenance
Network planning, troubleshooting, utilities and tools
 Fixed Network Configuration and Administration
 Wireless Network Configuration and Administration
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Wireless access point installation and maintenance
Wi-Fi network troubleshooting
VOIP administration
Cabling
Access control system administration
LAN and WAN monitoring and troubleshooting
Anti-virus administration
Server Administration
Security Procedures
General Network Maintenance
User support
8. ERP Administration
 ERP system basics
 ERP system installations and configurations
 Troubleshooting
 Report generation
 On-key security, client installation and troubleshooting
9. Linux Administration
 Linux file system
 Text editors in Linux
 Installation and configuration of Linux server
 Linux useful commands
 Linux server administration
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Part 2 Practical assignment (compulsory)
In a bid to encourage innovation, the student is expected to identify at least one problem for
which he/she should provide a solution (in the form of a software application) during his/her
placement period. The solution should be operational by the time of the final assessment visit
and will constitute 70% of the final assessment mark. NB: The student should understand that
their efforts are meant to solve problems in industry and the practical assignment is meant
to put emphasis to this aspect.
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