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Midlands State University Faculty of Science and Technology Computer Science and Information Systems Department Work Related Learning Objectives On completion of work related learning placement a student should have gained satisfactory practical exposure in at least three (3) of the following areas (exposure in all areas would be to the student’s advantage): NB: The external supervisor should indicate those areas a student would gain exposure in their organization. Organization:………………………………….. Student’s Name: ……………………………... Part 1 Practical exposure 1. Helpdesk User support Helpdesk system monitoring and administration Report generation Logging, assignment and resolution of issues in the helpdesk system Remote desktop support 2. Hardware Identification of major hardware components Assembling and disassembling of hardware components Troubleshooting PC (and Laptop) Maintenance and Repair Safety Precautions User Support 3. Software Identification of and familiarization with different programming languages Software installations and maintenance Page 1 of 4 Systems Administration Requirements gathering and analysis System analysis and design Software Development and Documentation User Support User Training 4. Database Administration Database Design and Development Database Maintenance and Administration System database and SQL server environment Database security strategies and backup plans Database Queries Report generation from SQL server User Support 5. Telecommunications Programming Communication Equipment and Devices Computer Interfacing Troubleshooting and Maintenance User Support 6. Information Technology Audits Audit Software Procedures and Controls Report writing Presentations Client Relations 7. Networking Network operating system installations and maintenance Network planning, troubleshooting, utilities and tools Fixed Network Configuration and Administration Wireless Network Configuration and Administration Page 2 of 4 Wireless access point installation and maintenance Wi-Fi network troubleshooting VOIP administration Cabling Access control system administration LAN and WAN monitoring and troubleshooting Anti-virus administration Server Administration Security Procedures General Network Maintenance User support 8. ERP Administration ERP system basics ERP system installations and configurations Troubleshooting Report generation On-key security, client installation and troubleshooting 9. Linux Administration Linux file system Text editors in Linux Installation and configuration of Linux server Linux useful commands Linux server administration Page 3 of 4 Part 2 Practical assignment (compulsory) In a bid to encourage innovation, the student is expected to identify at least one problem for which he/she should provide a solution (in the form of a software application) during his/her placement period. The solution should be operational by the time of the final assessment visit and will constitute 70% of the final assessment mark. NB: The student should understand that their efforts are meant to solve problems in industry and the practical assignment is meant to put emphasis to this aspect. Page 4 of 4