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James/Kilmer Communication 2009 Karla Ross, Communication “Champion” 2009 Communication Keys 1. All of us recommit to James/Kilmer Successful Communication Attributes 2. Continue to transition to “non-paper” transmission of information 3. Increase the level of resident input on Association Issues and ideas Successful Communication Attributes Originates from all working groups – everyone communicates what they are working on and sharing their learning or knowledge… Timely as possible Fact based – not opinion Relevant format and content Respectful and professional 2-way whenever possible Move away from Paper To save money, save time, save manpower, clean up the clutter and raise the level of interest Email Newsletters and bulletins – push info Provide paper to others at Mail Areas – pull info Provide electronic copies on website – pull info Start up channel 95 for non-computer users – pull info Investigate converting from paper postings to electronic screens (elevators, public areas) – push info Promote our website – jameskilmercondo.org Increase Resident Input We all value and nurture the importance of 2-way dialogue Key opportunities to focus on to nurture it: Promote volunteerism and participation Start using on-line and paper surveys – Easy input Provide more time for Q/A in Town Hall and other meetings Not a committee – All of us! Each of the committees, the Board, the Management team – and the residents -- all have to embrace the importance of improving our communication if we are to succeed. Each committee should address it in their process Management should continue the efforts they have started and raise the high bar in 2009 All owners should contribute ideas, time and talent to participate in being well-informed 2008 Publications to Owners 4 Quarterly Newsletters – Jan, April, July, December Major Window Project – keeping owners informed of progress 1 Town Hall meeting – May 1 Window Project Timeline Update – September 1 Window Financial update – Finance Com. – October 8 Board Meeting Minutes Website Committee Reports – On line Better Building Bulletin effort by Management Enablers to meet goals in 2009 More reporters – in Committee, in Management office Ability/skill to use publishing tools for more professional presentations – (paper and electronic media) Office staff trained Volunteers in association with skill and time Equipment/software purchased to continue transition from paper to electronic (under investigation in January) Channel 195 Flat-screen panels for public areas Enablers to meet goals in 2009 Research Service provider to broadcast email (used for bulletins or newsletters) Resident survey to solicit email addresses and use preferences and patterns for different ideas Coordination with James/Kilmer Website committee Top of mind commitment by all Your Feedback is Key Please let us know what you think! Karla Ross