Download Comm 2009 1.27.09 kr.pptx - James/Kilmer Condo HomePage

James/Kilmer
Communication 2009
Karla Ross, Communication “Champion”
2009 Communication Keys
1. All of us recommit to James/Kilmer Successful
Communication Attributes
2. Continue to transition to “non-paper” transmission of
information
3. Increase the level of resident input on Association
Issues and ideas
Successful Communication
Attributes
Originates from all working groups – everyone communicates
what they are working on and sharing their learning or
knowledge…
Timely as possible
Fact based – not opinion
Relevant format and content
Respectful and professional
2-way whenever possible
Move away from Paper
To save money, save time, save manpower, clean up the
clutter and raise the level of interest
Email Newsletters and bulletins – push info
Provide paper to others at Mail Areas – pull info
Provide electronic copies on website – pull info
Start up channel 95 for non-computer users – pull info
Investigate converting from paper postings to electronic
screens (elevators, public areas) – push info
Promote our website – jameskilmercondo.org
Increase Resident Input
We all value and nurture the importance of 2-way dialogue
Key opportunities to focus on to nurture it:
Promote volunteerism and participation
Start using on-line and paper surveys – Easy input
Provide more time for Q/A in Town Hall and other
meetings
Not a committee – All of us!
Each of the committees, the Board, the Management
team – and the residents -- all have to embrace the
importance of improving our communication if we are
to succeed.
Each committee should address it in their process
Management should continue the efforts they have
started and raise the high bar in 2009
All owners should contribute ideas, time and talent to
participate in being well-informed
2008 Publications to Owners
4 Quarterly Newsletters – Jan, April, July, December
Major Window Project – keeping owners informed of
progress
1 Town Hall meeting – May
1 Window Project Timeline Update – September
1 Window Financial update – Finance Com. – October
8 Board Meeting Minutes
Website Committee Reports – On line
Better Building Bulletin effort by Management
Enablers to meet goals in 2009
More reporters – in Committee, in Management office
Ability/skill to use publishing tools for more professional
presentations – (paper and electronic media)
Office staff trained
Volunteers in association with skill and time
Equipment/software purchased to continue transition from
paper to electronic (under investigation in January)
Channel 195
Flat-screen panels for public areas
Enablers to meet goals in 2009
Research Service provider to broadcast email (used for
bulletins or newsletters)
Resident survey to solicit email addresses and use
preferences and patterns for different ideas
Coordination with James/Kilmer Website committee
Top of mind commitment by all
Your Feedback is Key
Please let us know what you think!
Karla Ross