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Resetting The CIM \ EIM System “sa” Password Procedure
Key: ‘ ‘ = Two single quotes.
The following contain the query for blanking out the SA password for Partition 0 thru
the backend.
1. Go to SQL Server Management Studio and change the database to master
database. USE “eGMasterDB”
2. a. To verify user_name, and select user_id“save the results for backup.
b. “SELECT user_id, user_name, password, case_insensitive_password FROM
egpl_user WHERE user_id = 1”.
Note: Be sure to save query and results, so that it can be provided for
troubleshooting, if there is a problem.
3. a. For Blanking out the SA password. UPDATE egpl_user WITH (ROWLOCK) SET
password = ‘ ‘, case_insensitive_password = ‘ ‘ WHERE user_id = 1
4. Verify the PW columns are now clear, by re-running the select cmd. “SELECT
user_id, user_name, password, case_insensitive_password FROM egpl_user WHERE
user_id = 1”.
Then to successfully access and change CIM \ EIM “sa” User Account. (Partition 0)
4. Go to login. //<EIM server ip address>/system/
5. Login with “sa” as the user name, no password.
6. Navigate to Administration > Partition: System > Users, and highlight sa user under
“List: Users”.
7. Highlight the “Password” row, on the “General” tab, under “Properties: sa”.
8. Select the box to the right of row and it will ask if you want to change the password.
9. Select yes, enter new password.
10. Save.