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Communications Merit Badge Communication: A key to opening doors In the beginning you cried: when you were hungry when you were tired when you were lonely when your stomach hurt You communicated to your parents Even as a baby we develop facial expressions. Watch a baby try a new food for the first time. By the baby’s facial expression you can tell if he likes it or not. At 6 weeks of age babies communicate by smiling Somewhere between 18 months and two years of age babies start to communicate by talking Fortunately as we grow our communication skills get better and we learn to: Listen to others without interrupting Know when to offer advice and when not to Learn how to communicate effectively in different situations Communication is a learned skill. Speaking, listening, and our ability to understand verbal and nonverbal meanings are skills we develop in various ways. We learn to communicate by: Observing others Through education What is communication? “Communication focuses on how people use messages to generate meanings within and across various contexts, cultures, channels, and media.” Communication Model Methods of Communicating Audio Visual Kinetic Everyone has a dominant method. The trick is to find out which is yours, and later on to find out what the other person’s is. Having this skill will allow you to engage, influence and persuade other people. Audio learners learn best by listening. Visual learners have to see something to believe it. Kinetic or physical learners learn best by touching or doing something physical. Once you figure out whether you are talking to a visual, audio or kinetic learner, use this as your chief mode of expression with that person. They will probably understand you better and will respond more positively. How do you perceive and how do you process information? If you know the answer to this, it will help you better understand how others use verbal and nonverbal cues and help you understand them better. End Result………….Better Communication Keeping a Communication Log Study the ways and the time you spend communicating. Keep the log for one day and see how you communicate and what is your best style. Record how much time you spend on the internet, watching television, reading, listen to the radio, talking face to face and on the telephone and emailing or writing letters. Listen, Learn and Communicate People who listen are considered thoughtful, nonjudgmental and easily approachable. Listening is one of the most important skills you can learn. 85 percent of what we know comes from listening. Listening is Receiving Listen with your eyes. Avoid distractions while listening. See things from the speakers point of view. Relate the ideas to yourself. Review the speaker’s points. Don’t talk until the speaker is finished. Respond nonverbally, nod your head. Leading Small-Group Discussions Hold yourself slightly apart from the group. Instead of joining the conversation keep the group on track. Support everyone’s ideas and promote mutual respect. Make sure all are heard without interruption. All communication is directed to the group leader. Group Leaders are part coach, part referee, and part impartial observer. Watch for one person dominating the conversation and keep an eye out for shy individuals. Guidelines for Leading Small Group Discussion Introduce topic or task Moderate the discussion Control excessive talkers Guide group through the discussion format, no solutions yet. Keep the group focused Encourage members to express different opinions Help all to compromise Watch your time Close the discussion, summarize main points Using Nonverbal Communication Nonverbal Communication is simply messages expressed without words. Eye Contact Facial Expressions Gestures, Posture, Body Movement Use of Space Appearance Nonverbal Communication Will a phone call do? Not Always! Formal Letters Academic, business or professional Telephone Calls Quick messages, making plans or finishing business Email Basic communication between friends, spreading information Creative Ways to Describe Yourself Make up a collage Write a short story about yourself Write an autobiography Create a series of drawings of yourself When describing yourself keep it light. Be humble, and don’t be afraid to poke fun at yourself. This also serves as a good way to break the ice if you are asked to speak in public. The Five Minute Speech Make up an outline. A speech Is made up of: Introduction Body Conclusion Know what you are going to say and organize it well. When you have finished the outline simply fill in the details. Write your speech out on index cards and practice it in front of a mirror. Ask your friends or family to listen to your speech and give you pointers for improving it. Building a successful sales plan A sales plan is a persuasive speech in which your objective is to get the audience to buy your product or service. 1. Get their attention---what you have to say is important. 2. Highlight a need. Explain the problem. 3. Propose a solution. Use evidence to support your claim that you can solve the problem with your product. 4. Help them to visualize the solution. Show what happens when they buy your product and when they don’t Interviewing and Introducing a Guest Speaker Call your proposed guest and be prepared to take notes. If he agrees to speak, ask him about his background. Ask these questions: What is your full name and professional title? What are your duties? What do you like best about your career? What is the most difficult challenge you face in your position? Did you go to college or receive special training? What do you enjoy doing when you are not working? Based on the answers write brief upbeat introduction. Careers in Communication Public Relations, Theatre/Performing Arts, Journalism, Radio and Television, Advertising, and Communication Education