Download Quality Management in Mind (QMiM). Introduction The Mind quality

Quality Management in Mind (QMiM).
Introduction
The Mind quality manual has been developed to help local Mind associations
(LMA’s) to systematically assess the quality of the service they provide against a
series of 12 quality standards. These standards have drawn upon a number of
nationally recognised quality assessment tools and has the backing of the Charity
Commission.
Each standard has a number of requirements divided into three levels. Level 1
contains the minimum requirements that an LMA must meet to maintain its
adherence to Quality Management in Mind. For some smaller LMA’s (e.g. an annual
income under £250000 p.a.) meeting the requirements of Level 1 may presently be
all that is required. Those LMA’s passing QMiM at an overall level 2 or level 3 with
clear passes in the Governance and Finance standards will be able to use the
Charity Commission kitemark. The level attained can vary between the standards;
for instance it may be fairly easy for a small LMA to demonstrate level 2 or level 3 for
Standard 8: User Involvement.
The 12 standards are as follows:
Standard 1: Commitment to quality
Standard 2: Measuring performance
Standard 3: Governance
Standard 4: Planning and policy development
Standard 5: Financial management and systems
Standard 6: People management
Standard 7: Information
Standard 8: User involvement
Standard 9: Equality and diversity
Standard 10: Networking and partnerships
Standard 11: Standards for services
Standard 12: Branding
The Mind Quality Management team expect the LMA to systematically work through
the standards, assessing their position, collecting evidence, developing action
improvement plans and implementing them. They will then liaise with the Quality
Management team who undertake a formal assessment.
How QMiM will be applied to Woking Mind.
At the Management Committee in October 2009 three options regarding
participation in this scheme were considered. It was agreed to establish an
implementation plan whereby the numbers of standards that are assessed in
any one calendar year reflect the capacity and resources of Woking Mind to
undertake the work. In other words tackle the whole assessment process in
digestible chunks. Given the size of Woking Mind the current expectation is
that we demonstrate that we work to Level 1. We aim to assess ourselves at
this level against 2 standards every year and that we assess against a cross
section of the requirements rather than all of them. It would not be
unreasonable to assume that if we meet a number of requirements of a
standard then we are probably meeting all the requirements.
A core group from the Management Committee and additional members will
be established to undertake the process. The participants will change
depending on the standard being assessed. This model requires the
appointment of an individual to take overall responsibility for liaising with the
QMiM team and for maintaining local records.
Included at the end of the document is a diagram of the framework.
Pauline Rogers
October 2009
Management Committee to:
• Sign off completed action plan
• Identify standard to be assessed
• Identify assessment group of 4-6 people
Identification
Implementation
Assessment
Implementation
plan actioned by
nominated
individual(s)
Evaluation
1.
2.
3.
Assessment group presents
findings to Management
Committee
Improvement plan with
timescales agreed
Record outcome
Meeting 1:
1. Agree 4 requirements
of standard to
evaluate
2. Agree evidence to be
sought
3. Collect evidence
Meeting 2:
1. Share evidence
collected
2. Gain consensus on
achievement against
requirements
3. Identify gaps
4. Record evidence
Timetable of events
Date of
Management
Committee
where
standard
identified
7th October
2009
Standard
Identified
Members of
quality group
Standard 8:
User
involvement
Rachel Bedford
Paul Cheetham
Pauline Rogers
Paul Watchorn
Date of
Management
Committee
where
findings
reported
Date of
Management
Committee
where Action
Plan signed off