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Network Technician
Job Title Code:
Location:
Hours:
Time in Title:
4603
NJ
40
30 Months
Summary
The Network Technician may be responsible for installing, repairing, testing, turning up
and performing preventative maintenance on telephone switching and transport
equipment. The Network Technician may be required to interact with customers to
resolve and close reports for consumer, business, ISDN, and special circuits.
Responsible for maintaining accurate and complete records and taking any corrective
action as needed.
General Duties
Duties may include, but are not limited to, the following:
A. Reviewing and interpreting Work orders, Network and circuit diagrams.
B. Ability to troubleshoot using flow charts for power plants and rectifiers.
C. Keeping a detailed written and/or mechanized record of work activities.
D. Analyzing troubles, testing, repairing and turning up of customer circuits.
E. Installing, repairing and performing preventative maintenance on telephone
switching, transport, power equipment at both private establishments and at
locations other than regular assigned central office locations which may require
driving a company or personal vehicle between locations. Identifying all power
plants.
F. Referring service problems for testing and/or dispatch.
G. Removing or placing connections on wire distributing frames using solder,
wirewrap, and punch down terminal connections.
H. Operating and maintaining power equipment including central office generators
for power failures.
I.
Maintaining equipment inventory. Package, ship and track return of defective
equipment.
J. Spends most of shift walking, standing, climbing ladders and or sitting at a
desk or terminal.
K. May work where temperature varies from room to room with continuous
machine noise or high noise levels.
Revised 8/29/2010
L. May be exposed to chemicals and gases when performing some work
functions.
M. May work in a centralized environment such as a control center or work
independently with minimum supervision.
N. May be required to perform additional duties and tasks as required by the
Company.
O. Gathering information required for projects or assignments. Researching
relevant sources to ensure that information is current and relevant. Carefully
reading forms, diagrams and other documents.
P. Operating a computer terminal and modifying/analyzing some software
programs may be required.
Basic Qualifications
A. Tests– Results obtained in standard tests for this position must meet minimum
requirements established by the Company, in accordance with Company
policy.
B. Must meet safety-related requirements including but not limited to those
standards of safety imposed by OSHA, state agencies, manufacturers and/or
the company.
C. Must be able to perform physical requirements of the job, with or without a
reasonable accommodation, including, but not limited to, perceiving differences
in wire cable colors, moving and/or lifting up to a minimum of 75 pounds,
climbing ladders and working aloft using tools, meters and other test
equipment. Must be able to work in cramped spaces, with minimal lighting
when power fails, and areas where temperature exceeds 85 degrees.
D. Must posses a valid driver's license and driver may be required to operate
manual shift vehicles.
E. Security background investigation may be required.
F. Must be available to work scheduled tours designated by the Collective
Bargaining Agreement and/or the needs of the business. Associates may be
required to work evenings, nights, weekends, holidays, and overtime as the
needs of the business necessitate. Non-scheduled days will be required as
needs of the business necessitate.
Training
Continuing education process to proficiency, both formal and on-the-job. Length of training
depends on type of office to which assigned.
Revised 8/29/2010
Verizon is an Equal Employment Opportunity Company and does not discriminate on the basis of age, color,
citizenship status, disability, disabled veteran status, gender, marital status, national origin, race, religion,
sexual orientation, Vietnam-era veteran status or any other characteristic protected by applicable law.
Selection Factors
Job Related Experience
Code
L. (Lateral) - Currently in the requested title; or, in a job title having
similar job duties:
Job Title Code
Job Title
0564
Central Office Technician
4603
Network Technician
3380
Special Services Technician
3552
Switching Equipment Technician - All Others
B. Currently in a Directly-Related title or Previously Held the requested
title or Outside Experience:
Job Title Code
Job Title
0505
Cable Splicing Technician
0700
Combination Technician
0732
Communications Assistant
4700
Customer Service Agent
1231
Engineering Assistant - CPC
4600
Facilities Technician
1461
Frame Attendant
4610
Services Technician
3403
Splicing Technician
3553
Switching Equipment Technician - Power
4611
Systems Technician
4602
Systems Technician - OCS
4601
Systems Technician - Operations
Previously held the requested title or previously in a job title having similar job
duties (for at least 6 continuous months within the last 5 years):
Job Title Code
Job Title
0564
Central Office Technician
4603
Network Technician
3380
Special Services Technician
3552
Switching Equipment Technician - All Others
Has verifiable non-Company experience in a job which is substantially the
same as the job being filled (for at least 12 continuous months within the last 5
years):
Outside Work
Experience Code
Description
E15
E16
E21
Communications Technician
E16 Accomplishment
Electronics
Revised 8/29/2010
E29
E30
E38
E40
Network/Data Technician
Network Surveillance
Special In/Outside Plnt Tech
Tester Analog/Digital Svcs
C. Currently in a Related title or previously held a Directly-Related Title
(for at least 6 continuous months within the last 5 years):
Job Title Code
Job Title
0093
Assignment Administrator
0092
Assignment Technician
0605
Circuit Layout Assigner
0196
Conduit Inspector
0750
Customer Service Administrator
1284
Exchange Layout Assigner
1400
Facilities Assigner
4609
Maintenance Administrator
2024
Outside Plant Technician
2975
RCMAC Clerk
2972
Repair Service Clerk
4608
Service Center Clerk
3405
Splicing Technician's Helper
3217
Translations Administrator
Previously held a Directly-Related title (for at least 6 continuous months
within the last 5 years):
Job Title Code
0505
0700
0732
0725
4700
1231
4600
1461
4610
3403
3553
4611
4602
4601
Job Title
Cable Splicing Technician
Combination Technician
Communications Assistant
Communications Technician
Customer Service Agent
Engineering Assistant - CPC
Facilities Technician
Frame Attendant
Services Technician
Splicing Technician
Switching Equipment Technician - Power
Systems Technician
Systems Technician - OCS
Systems Technician - Operations
D. Previously held a Related title (for at least 6 continuous months
within the last 5 years):
Job Title Code
Job Title
0093
Assignment Administrator
0092
Assignment Technician
0605
Circuit Layout Assigner
0196
Conduit Inspector
0750
Customer Service Administrator
Revised 8/29/2010
1284
1400
4609
2024
2975
2972
4608
3405
3217
Exchange Layout Assigner
Facilities Assigner
Maintenance Administrator
Outside Plant Technician
RCMAC Clerk
Repair Service Clerk
Service Center Clerk
Splicing Technician's Helper
Translations Administrator
E. Has none of the work experience described in L, B, C, or D within the
last 5 years.
Skills:
Code
Skill
Definition
S102
Switchfoms
S927
TIRKS
S933
WFA
S433
Digital
Technology
Concepts
S437
Electrical
Technology
Ability to utilize FOMS database
to research, inquire, and
change database records for
customer orders
Ability to access TIRKS system
to obtain and interpret design
layout record, identify cable and
pair information, billing, multipoint circuit info, T1 info,
history, and CLO.
Ability to access WFA support
system to track provisioning and
maintenance orders, and
troubles for carrier and frame
orders. Ability to research and
correct close out trouble
conditions.
Fundamental knowledge of
communications systems,
components, network structure,
and interface technology.
Familiarity with transmission
codes and analyzing trouble
conditions.
Basic knowledge of electricity,
static, capacitance, resistance,
alternating current and direct
current. Ability to measure
AMP, Ohms, and AC/DC
voltage.
Revised 8/29/2010
Period
Performing
Skill
6-12
Months
Desired/Required
Desired
6-12
Months
Desired
6-12
Months
Desired
6-12
Months
Required
6-12
Months
Required
Desired
S512
Fiber Optic
Systems
Concepts and
Testing
Understand the theory of fiber
optic technology. Ability to test
and troubleshoot fiber optic
systems.
6-12
Months
Desired
S447
ISDN Primary or
Basic Rate
Interface
Ability to test and troubleshoot
ISDN circuits with ISDN test set.
Identify sync, bits and
transmission.
6-12
Months
Desired
S470
SLC
Switch
Technology 5ESS
6-12
Months
1-3 Years
Desired
S477
Ability to install, option, test and
troubleshoot SLC systems.
Knowledge of switch
technology, and ability to
provision, maintain,
troubleshoot and test switches.
S925
Switch
Technology DMS 100/200
Knowledge of switch
technology, and ability to
provision, maintain,
troubleshoot and test switches.
1-3 Years
Desired
S479
Switch
Technology:
1A
1-3 Years
Desired
S480
Switch
Technology:
Seimens
Knowledge of switch
technology, and ability to
provision, maintain,
troubleshoot and test switches.
Knowledge of switch
technology, and ability to
provision, maintain,
troubleshoot and test switches.
1-3 Years
Desired
S481
Switch
Translatns
recent chg
6-12
Months
Desired
S503
Analog &
Digital
Multiplexer
Cpt
1-3 Years
Required
S510
DS0/DS1/DS3
Design
Concepts
6-12
Months
Required
S513
X.25 Protocol
Ability to utilize switch screen to
check translations setting for
individual customers. i.e. (long
distance, call waiting, caller id,
and call forwarding)
Basic knowledge of analog and
digital communications. Must
know theory of amplitude
modulation, frequency
modulation, and digital
communications system, and
Mutliplexing and
Demultiplexing.
Fundamental knowledge of high
capacity signals for Digital
Signal level DS1 rate 1.544
mb/s B8ZS, AMI framing. Digital
Signal level 3 44.736 mb/s
transmission rates M13 and C
BiT parity.
Fundamental knowledge of
TCP/IP networking concepts.
Ability to identify IP address,
Subnet Mask, and gateway
6-12
Months
Desired
Revised 8/29/2010
Desired
S537
IVAPP
S527
vRepair
S889
Access
Guardian
BAAIS
S881
Ability to access IVAPP system
to obtain and interpret design
layout record, identify cable and
pair information.
Ability to properly function in
vRepair in pulling up trouble
tickets, handing off tickets to
CO's, closeout procedures
Ability to use AG for direct
switch access
Ability to input customer
requirements, and read and
interpret information in the
system.
6-12
Months
Desired
6-12
Months
Desired
6-12
Months
6-12
Months
Desired
Required
Current Job Performance*
Code
E – Rated as “Exceeds Requirements”
M – Rated as “Meets All Requirements”
*The most recent performance rating which has supporting documentation.
Education & Training
Points
3
2
Criteria
Job-related 4 year degree – bachelors or above in:

Electrical & Computer Engineer

Electron Engineering Technolog

Electronics Engineering

Industrial Electronics

Mechanical Engineering

Pre-Engineering

Printing Management Technology

Applied Info Tech, Telecomm
Job-related 2-year Associates degree in:

Electrical & Computer Engineer

Electron Engineering Technolog

Electronics Engineering

Industrial Electronics

Mechanical Engineering

Pre-Engineering

Printing Management Technology

Applied Info Tech, Telecomm
Or, a job related Business/Trade/Technical School or related
diploma or certificate:

Bellcor/BA Radiotel Tech

Computer Science Technology

Computer Service Technology

Electronics Technology

Industrial Electronics
Revised 8/29/2010
Code
01154
01156
01047
01158
01080
01169
01171
01141
01154
01156
01047
01158
01080
01169
01171
01141
C06
C16
C17
C25
C27
1

Certificate in Electronic Tech

Cisco Career Certifications

Intro to Telecommunications

Telecommunications Essentials
Training - - - must complete a minimum of 15 hours of NetLearn or
FutureLink courses as listed below
C42
C44
C45
C46
TRAINING COURSES
NETLEARN COURSES
Basic Data Concepts and Transmission
Basic Features of Excel 2003
Basics of the Internet and Internet Protocols
CODE
TRADAT101NL
ST113187NL
TRANET101NL
2.5
3
2
Broadcast Video Basics
Building Effective Intercultural Relationships
Business and Residential Access to WANs
Cable and Satellite TV Basics
TRAVID101NL
1.3
3
0.8
1.75
Characteristics of Packet Technology
Common Features in Microsoft Office XP
Computer Hardware & Software for Broadband
Developing Excellent Time Management Habits
TRADAT103NL
Essentials of Verizon VoIP Curriculum – Voice Over Broadband and
Verizon VoiceWing
Essentials of Verizon VoIP: FiOS Digital Voice
Essentials of Verizon VoIP: Softswitch and FTTP Voice
Ethernet Switching and VPNs
Fiber Optics: The Future of Broadband
SSCOMM0192NL
TRADAT105NL
TRAVID107NL
ST115172NL
CW700004NL
SSPD01A03BSNL
TELS1383NL
TELS1385NL
TELS1384NL
TRANET103NL
HOURS
1.0
3
1
5
0.3
1.0
0.3
CW700002NL
1.2
1
FIOS Internet Service Overview
CW700006NL
1
Firewalls and VPNs
Fundamentals of Internet Explorer 7
Getting Started with Word 2003
Home and Office Networking for Broadband
Internet Technologies for Broadband
ST65874NL
3
2
1
1
1.5
Intro to Routing Protocols
TRANET202NL
ST80476NL
Introduction to MPLS
Layered Protocols
ST250164NL
ST112997NL
CW700005NL
CW700003NL
3.5
TRADAT102NL
6
2
Local Networks and LANs
Managing Diversity In The Workplace Simulation
TRADAT104NL
SSHR002ANL
2
1
Overview of ATM
Overview of SONET and SDH
TCP/IP Related Applications
Techniques for Improved Time Management
Telephony Network Basics
ST75130NL
ST77514NL
TRANET225NL
Understanding ATM
Understanding IP Networking and VPNs
Understanding Optical Networks Curriculum
TR0ATM110NL
TR0NET110NL
Understanding Quality of Service
Understanding the Basics of SONET
Verizon Broadband Vision
Verizon FTTP: Overview and Strategy
Video On Demand and IPTV Basics
TR0NET250NL
TR0OPT110NL
Revised 8/29/2010
SSPD01A02BSNL
TRATEL111NL
TR0OPT220NL
CW700001NL
TT10420NL
TRAVID105NL
2
3
2.0
5
4
9.0
9.0
15.5
10.3
8.5
1
1
1.5
VoIP and Softswitch Basics
VoIP Industry Overview
VPN Overview and Classification
WAN Core Technologies
TRAVER221NL
TRAVOP102NL
TRANET111NL
TRADAT106NL
0.8
4.0
1.0
2
Why MPLS?
Windows Vista User Experience
FUTURELINK COURSES
TRANET151NL
ST242954NL
2.5
2
ALEKS/NetTutor Algebra for College Students (Online)
ALEKS/NetTutor Basic Math (Online)
ALEKS/NetTutor Beginning Algebra (Online)
ALEKS/NetTutor Business Math For Life (Online)
MS01139MIDATL
MS01136MIDATL
MS01137MIDATL
MS01142MIDATL
15
15
ALEKS/NetTutor Intermediate Algebra (Online)
Basic Electronic Switching For Telephone Systems
MS01138MIDATL
15
15
Computing Concepts (Online)
Data Processing and Computer Basics
Electricity - Part I
MS01144MIDATL
15
MS01106MIDATL
MS01107MIDATL
15
15
Electricity - Part II
Electricity - Part III
Future Prep Customer Contact
MS01108MIDATL
MS01116MIDATL
MS01111MIDATL
MS01105MIDATL
15
15
15
15
15
Introduction to PC's (Online)
Introduction To Telecommunications Technology
MS01147MIDATL
MS01102MIDATL
(Classroom)
or
MS01112MIDATL
(Home Study)
15
24
Mastering Math
Understanding Solid State Electronics
MS01119MIDATL
MS01123MIDATL
15
24
Revised 8/29/2010