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Organizational communication Miss Samah Ishtieh Organizational communication The exchange of idea, information, facts, believes, attitude between two or more individuals through shared system of symbol. Symbols should have the same meaning for both the sender and the receiver. Words means different things to different people so words should be supplemented with non verbal clue. Communication: It is a process of meaningful interaction among persons resulting in meanings being perceived and understanding affected among such persons. 2 Miss Samah Ishtieh 5/7/2017 Communication process Massage Encode Medium Decode Sender Receiver Feedback 3 Miss Samah Ishtieh 5/7/2017 Encoding: translating internal thought patterns into a language or code the intended receiver of message will likely understand and/or pay attention to. Choice of words, gestures, or other symbols for encoding depends on the nature of the message. Medium: face to face conversations, telephone, e-mail, letters, meetings, etc…… Decoding: successful decoding depends on the receiver having a willingness to received message. Knowledge of the language and terminology used in the message. An understanding of the sender’s purpose and background situation. 4 Miss Samah Ishtieh 5/7/2017 Feedback may lead to the following: 1- Increase productivity 2- Decrease productivity 3- Increase tension 4- Increase conflict 5 Miss Samah Ishtieh 5/7/2017 Characteristics of effective feedback Objective Realistic Helpful Descriptive than general Well timed Not overwhelmed 6 Miss Samah Ishtieh 5/7/2017 Modes of communication Verbal communication Nonverbal communication 7 Miss Samah Ishtieh 5/7/2017 A communications strategy A communications strategy, also referred to as a communications plan, is a document that expresses the goals and methods of an organization's outreach activities, including what an organization wishes to share with the public and whom the organization is trying to reach. Generally presented as an internal document, a communications strategy should serve as a guide for any media and public relations activities in which the organization is engaged. This guide will teach you how to write a communications strategy and how to format your plan. 8 Miss Samah Ishtieh 5/7/2017 Communication system 1- Chain system Leader in the middle Simple problem solving Satisfaction very low 9 Miss Samah Ishtieh 5/7/2017 2- Y shape system In service training Head nurse Matron Infection control 10 Miss Samah Ishtieh 5/7/2017 Y shape system 11 Leader in the middle Faster problem solving Accurate decision Miss Samah Ishtieh 5/7/2017 3- Circular shape 12 No leader Distortion of information Increase and slow decision making High satisfaction Miss Samah Ishtieh 5/7/2017 4- Wheel system Leader satisfied Group satisfied Efficient in simple problem 5- All channel communication New system Unpredictable 13 Miss Samah Ishtieh 5/7/2017 14 Miss Samah Ishtieh 5/7/2017 Management communication systems 1- Down word communication Authority Order According to procedure manual According to policy Centralized system 15 Miss Samah Ishtieh 5/7/2017 16 Miss Samah Ishtieh 5/7/2017 2- Up word communication Open door policies for subordinates Lead to motivation lead to satisfaction 3- Horizontal ( lateral) Between departments 4- Diagonal (lateral but not in the same level) {May be formal } 17 Miss Samah Ishtieh 5/7/2017 Styles of communication Adult-----------------------------Open, objective, helpful, and respective Parents------------------------Advising and direction Child--------------------------Defensive feeling 18 Miss Samah Ishtieh 5/7/2017 Common barriers for communication 1- Semantic problems Words grammar and language problems 2- Physical problems Overload information Noise distraction Hearing and speech 19 Miss Samah Ishtieh 5/7/2017 3- Social problems Preconceived ideas or believes Domination ) (الهيمنة Expression of personal feeling and opinions Language Affection Trust Fear 20 Miss Samah Ishtieh 5/7/2017 The common communication methods and their advantages and disadvantages Method of Communication Face-to-face conversations Telephone call Meetings 21 Advantages Disadvantages Non-verbal communication Feedback can be instant Misunderstandings can be clarified immediately Not always possible Can be expensive to get people from different locations together Quick Cost effective Feedback can be gained immediately No non-verbal communication Easy to be distracted when on the phone Person may take the call when they are not in a position to talk Many people receive the message at the same time Opportunity for feedback Opportunity for discussion Some people may dominate discussions Agendas or meeting objectives may not be clear Expensive to get people from Method of Communication Letters Reports and submissions 22 Advantages Disadvantages Have written record of the Slow — not good for communication urgent issues Can be confidential Feedback is not instant Restricted in the amount of information that can be sent Requires sound writing skills Excellent for reporting findings or making recommendations that require action Can deal with complex information Written record of what is being communicated More formal documents Time consuming to read Feedback is limited Often slow to produce Difficult to change Can be restricted to only certain people and not everyone who needs the information will necessarily get it http://youtu.be/e5oXygLGMuY What is Organizational Communication? <iframe width="560" height="315" src="//www.youtube.com/embed/e5oXygLGMuY" frameborder="0" allowfullscreen></iframe> http://www.youtube.com/watch?v=e5oXygLGMuY#t=621 23 Miss Samah Ishtieh 5/7/2017