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GUSTAVO J. KOLDORFF, PMP 6 Silver Pond Circle Commack, NY 11725 C: 631.392.8866 [email protected] SUMMARY Senior-level international Electrical/Electronics Engineer and process oriented Project Manager with a strong background in client services. Extensive experience deploying mid and large scale wireless, fiber optics and satellite TV and broadcast networks. Ability to build strategic partnerships across multiple organization levels and strong interpersonal skills. Proven record in initiating, planning, controlling, monitoring and closing projects, and ensuring customer satisfaction. Fluent in Spanish. AREAS OF EXPERTISE Project Management Telecommunications Engineer Technical Sales Broadband AV System Integration. TV and Broadcasting PROFESSIONAL EXPERIENCE CABLEVISION - (Contracted through APEX SYSTEMS Inc), New York, NY 2012 - current Senior Project Manager I’m currently supporting the deployment of the world’s largest Wi-Fi network and other associated projects required to ensure great customer experience to Cablevision subscribers. Cablevision’s Wi-Fi network consists in 100K access points, both indoor and outdoor.. Supported the implementation of the Inter-MSO project which allows Comcast, Time Warner, Cox and Bright House subscribers to roam and connect to Cablevision’s Wi-Fi hot-spots and vice-versa. I’m managing the implementation of a real time Java-based monitoring system for key performance indicators that proactively handle alerts across the entire Wi-Fi network. When finished, low performance devices can be spotted before an outage occurs. Designed the framework for a work order ticketing system in the Network Security Group. The new web tool allows reducing turnaround cycle from an average of 20 days to only 72 hours. TIME WARNER CABLE, New York, NY 2010 - 2012 Senior Project Manager Supported facilitated and coordinated successful execution of major system integration and engineering initiatives in New York’s network footprint. Among others, these are the largest completed projects: Deployed an automated RF (radio frequency) monitoring system that expedites resolution of customer impacting issues in the HFC (Hybrid Fiber Coax) network, video baseband and high speed data. The initiative reduced response time by more than 50% and decreased the number of service calls by 18% during the first month of implementation. Integrated a Data Market Center that serves the entire New York City footprint (6MM subscribers) with IP-based content, including standard broadcast channel grid and utilizing multi-vendor systems for Video on Demand (VOD), ad-insertion, interactivity applications and other 3rd party solutions. Co-lead a corporate initiative intended to improve network reliability and performance. This program encompasses operational changes by defining new quality metrics, resource planning and escalation path, network updates and pursuing partnership opportunities with vendors. Supported regularly all major system upgrades, beta tests and provided QA evaluations for set top box firmware updates, resulting in additional features and enhancements like Multi-Room DVR, Interactive TV, Auto-HD, and Caller-ID on screen. 1 GUSTAVO KOLDORFF, PMP [email protected] PROFESSIONAL EXPERIENCE – continuation. CANOE VENTURES, New York, NY 2009 - 2010 Project Manager Managed pre-launch initiatives for the first interactive TV application rolled-out across major Cable TV operators Successfully lead the creation of the Sales Plan by conducting cross-functional planning with Engineering, Marketing, Sales and Technical Operations that allowed launching the first Request For Information (RFI) interactive application with Comcast and Time Warner Cable customers. Initiated the planning of the next generation of Interactive TV applications which includes Pooling, Voting and Trivia across 20 MM households in multi cable TV operators. MOTOROLA, Plantation, FL 1998 – 2002 & 2005 - 2009 Customer Program Manager Managed large and mid-size telecommunication deployments in US, Latin America and Caribbean for Telefonica, Telmex, Televisa, Net, HBO LAPS, Bellsouth and WorldMax (Holland). I was part of the team that deployed $300M+ Digital Video and VOIP (Triple Play solution) for Telmex across Latin America. The different projects accounted for almost 40% of the company’s group revenue worldwide in 2008-2009. The technology installed included, among others, set top boxes, cable-modems, multimedia terminal adapters (MTA), soft-switches, conditional access systems (CAS) and cable-modem terminal systems (CMTS). I led a task force dedicated to recover $7MM in engineering services provided and billed to Telmex but not recognized by the client, achieving more than 95% success. Supported technical sales of added value services including VOD, customized electronic guide for set top boxes, remote CAS, as well as hardware expansions for HBO, Telefonica and other major TV and cable operators in the Caribbean and South America, generating $20M in revenues. Achieved six-month early completion and $3M bonus for the company by managing the deployment of 220 base stations (BTS), 2 mobile telephone switching offices (MTSO) and 2 base site controllers (BSC) for Bellsouth as a result of the first Personal Communication System (PCS) network contract awarded in South America that served 4M+ subscribers. EVS BROADCAST EQUIPMENT, Fairfield, NJ 2002 - 2004 Broadcast Engineer Supported sales and provided customer support for the entire Live Slow Motion (LSM) and Digital Cinema product line in US and South America Performed customized installations in TV trucks, sports stadiums and TV stations, spreading company’s footprint as the standard in video server technology. Facilitated training for LSM operators in processes and procedures in using the system. Free-lance and inhouse operators have the ability to work across different TV facilities with ease. Provided 24/7 customer support and troubleshooting to domestic and International customers ensuring sameday or next-day replacements when needed. Custom-tailored video server configuration allowing clients to reach maximized efficiency of outdated equipment when hardware upgrades where not economically affordable. I helped customers stretching their invested dollars by tweaking settings and executing procedures developed by me.. 2 GUSTAVO KOLDORFF, PMP [email protected] ADDITIONAL PROFESSIONAL EXPERIENCE Consultant Broadcast Engineer for UNIVISION, REUTERS, ESPN and others to support live broadcast transmissions. 1994-97, 2001, 2003. Fulfilled role of Field Engineer, installing cable modems and set top boxes in HFC networks for Comcast. 2004 Provided a complete VOD solution offering to LATAM markets by integrating the operations between Broadbus and Motorola resulting in faster responses to Requests For Quote (RFQ). By the end of 2006, Broadbus was the market leader in VOD when was acquired by Motorola. Sold 23% above the quota in less than 7 months as a Sales Engineer for Verite Broadcast Solution, a Broadcast System Integrator specialized in turn key solutions in 2005. Installed, optimized, tested and troubleshooted cellular base stations (NAMPS, CDMA & WiMax) Deployed the largest South-American Sports TV network (TyC Sports) with 3 studios with robotic cameras, 12 video editing suites, 2 electronic graphic suites and automatic program playback system. After deployment, I acted as EIC (Engineer In Charge) in the main control room to operate and support 24/7 live and pre-recorded transmission. FORMAL EDUCATION & PROFESSIONAL AFILIATIONS Certified Project Manager Professional (PMP) – Id# 1374997 valid until Dec 2016 MBA, Engineering Management, Universidad Tecnológica Nacional (UTN) - Buenos Aires, Argentina 2002 BSEE, Electronic Engineer, UTN - Buenos Aires, Argentina - 1995 Master’s Certificate in Project Management, George Washington University, Washington, DC - 2005 Senior Member Eligible, IEEE (Institute of Electric and Electronic Engineers) since 1991 Member of PMI, Project Management Institute, Newtown, PA - 2010 TECHNICAL SKILLS: SDI, HD, MPEG-2, MPEG-4, IPTV,VOD, QAMS, decoders/encoders, cable modems, set top box, MTA,DOCSIS, RF Wireless networks: AMPS, NAMPS, CDMA , GSM WiMax, MS Office Professional, MS Word, MS Excel, MS Access, MS PowerPoint, MS Visio, MS Project, SharePoint, TCP/IP OTHER ACTIVITIES AND INTERESTS I’m an avid pilot of radio-controlled airplanes and helicopters, currently incurring into FPV (first person view) which allows me to fly as I was “on the plane”. I love everything that flies and becoming a private pilot is in my To-Do list. No week passes by without practicing some kind of sport; my favorites: tennis, volleyball, swimming and soccer. Last, but not least, I also have an artistic side: I have performed as a professional magician for several years already. The personal skills I developed being on stage keep helping me to communicate and interact with people. After all, that is what Project Management is all about. 3