Download Faster and smarter decisions through better knowledge discovery

Solution
Overview
Generating Big Data Impact
Faster and smarter decisions
through better knowledge
discovery
PROCESS • ANALYTICS • TECHNOLOGY
Unlocking the value of your data
As the volume of internal and external data—
particularly unstructured data—rapidly expands
in every area of the enterprise, companies need
new and efficient ways to unlock value and derive
meaningful business insights. Too often, that’s a
complex, expensive, and time-consuming process.
What sets the intelligent, high-performance
enterprise apart from its peers and competitors?
Its ability to quickly and effectively use data at an
enterprise level.
Unfortunately, most enterprises struggle to deploy
and expand their data engineering and analytics
efforts beyond small pockets and silos within the
organization. Analytic teams are often caught
between disparate data sources and large, complex
technology solutions, but the teams are unable
to process the vast amounts of data “at business
speed” with the granularity that’s valuable and
relevant to the business. From inquiry-to-cash
or sales incentives disbursement to source-topay, hire-to-retire, financial analysis, and asset
maintenance and optimization, it’s an ongoing
challenge—for even major companies—to find and
deploy the right technology solution to power those
data-intensive processes.
The hurdle to business insights
• Discoverability – Enterprises need to streamline
and improve the information discovery and
assimilation process. Thanks to search engines
and other Web data searching tools, every
enterprise can now access large numbers of data
sets on the Web. But how can they effectively
find the latent value that awaits? How can they
quickly spot what’s meaningful to their business
and escalate those insights to decision makers?
• Adaptability – With data formats and platforms
changing and expanding as data volumes
proliferate, it’s essential to have a solution that
adapts to and supports those heterogeneous
data formats and structures. This is especially
true for unstructured data (from text documents
to social media posts to video) that doesn’t
conform to traditional rows and columns in
databases and spreadsheets.
• Scalability – Data analyses driven by manual
processes or outdated tools are slow and errorprone because sifting through the growing
mountains of data is unfeasible while potentially
missing the critical piece of information that
could lead to a new and valuable insight. In
a business environment where data volumes
are increasing exponentially, businesses need
a cost-effective, scalable response. What’s
more, they must also contend with data-quality
issues as well as the high costs of manual
intervention while mining data from disparate
and distributed sources. Data capture rates are
outstripping consumption rates. Companies will
require scalable and innovative computational
techniques to unearth the meaningful insights
from greater volumes of increasingly diverse data
at a manageable cost.
• Reportability – Presenting the output in the best
format that is easy to navigate, explore, and
interpret is critical to business. It means more
than accessing large volumes of data. It requires
interpreting and analyzing that data to create the
visualizations and find the insights that identify
risks, anomalies, issues, and opportunities.
The Genpact Knowledge Discovery
Engine
Genpact responds to today’s complex information
challenges with the Knowledge Discovery Engine,
the comprehensive solution that helps enterprises
make sense of information from Web data assets
and results from Web-based search engines.
This high-performance analytic engine analyzes
unstructured content and correlates insights
from disparate and massive Web data sources
and provides business-critical insights to help
enterprises gain unprecedented value.
With the ability to aggregate and cluster
information in a logical, easily interpreted format,
Knowledge Discovery Engine enables faster
knowledge discovery and can help enterprises
gain strategic and tactical insights into business
operations that can help businesses grow.
GENPACT | Solution Overview
Web Search
Engines
Web User Interface
- Configure Search
- Execute Search
- Browse & Annotate
- Export as PDF/Print
Search Engine
Adapter
Blogs Sites
News Sites
Other Sites
Website Content
Extractor
HTML
PDF
EXCEL
WORD
PST
Distributed Database
IMAGE
Content
Filter
Relationship
Miner
Content Extractor
Configurations
A complete solution for greater
business insight
Make the most of Knowledge
Discovery Engine in your business
• Scalable and configurable - Knowledge
Discovery Engine is a highly scalable and costeffective solution that mines and analyzes huge
volumes and varieties of Web data using prebuilt,
fully customizable configurations for both
structured and unstructured data.
The Knowledge Discovery Engine provides you a
wide variety of ways to uncover new information
and manage content across your enterprise:
• Conduct background checks on customers and
partners or on new-hire candidates to detect
links to fraud or other inappropriate activities
• Immediate impact for your business - Our off-theshelf algorithms enable you to harness the power of
ready-to-go extractors, filters, and transformers to
mine data from multiple formats and file types.
• Explore loan and credit histories in banking and
financial services
• Easier searching and visualization – Genpact’s
built-in search utility enables your knowledge
workers to perform on-demand and automated
pre-scheduled searches, while a complete suite
of representation and visualization tools enable
easy export and interpretation of results.
• Retrieve and provide relevant content to
subscribers in the publishing industry
UPLOAD SOURCE DATA
FROM SERVERS
U P L OA D
CONFIGURE USING FIELD LEVEL
RULES AND ENTITY LEVEL RULES
C ONFIGU R E
MATCH/DE-DUPLICATE/RECONCILE
DATA BASED ON CONFIGURATIONS
• Create and tap expert knowledge bases from
troubleshooting histories to improve selfservice options.
• Search and analyze the corporate intranet to
identify trends and search for relevant artifacts
and collateral
• Perform competitive research to design future
enterprise-level strategies
Why Knowledge Discovery Engine matters to your
business
• Leverage the power of search engines to
supplement and enhance your research initiatives
• Extract context-specific information
EXECUTE
VISUALIZE EASY-TO-INTERPRET
OUTPUT FORMATS & REPORTS
V IS UALIZE
GENPACT | Solution Overview
• Improve the quality of your data—and the quality
of your decisions
• Lower your costs through efficient automated
processes
• Accelerate the decision-making process at all
levels of the enterprise
Identifying fraud faster
Business challenge
Before approving loans, the customer needed a cost-effective way to check for fraud history
connections to fraudulent activity.
• Previous manual efforts involved high costs and lengthy delays.
• Manual processes also led to incidents in which customers were at significant risk due to oversight and error.
Business solution
Genpact completely automated the knowledge discovery process for the customer and stakeholders.
Sophisticated relationship mining lets the customer extract relevant content that establishes links
to frauds. The original data sources were in multiple formats and content types, but the Knowledge
Discovery Engine integrated and aggregated these disparate sources for a single, unified view of
relevant information for decision-making.
Business impact
• Automating this process could save the client $250,000 annually in labor costs
• Faster cycle times, lower process costs, and fewer errors in identifying risk fraud risks
• Precise matching of fraud relationships reduced the customer’s risk exposure
• Annotation and archiving of the results led to a stronger compliance posture
About Genpact
Genpact (NYSE: G) stands for “generating business impact.” We design, transform, and run intelligent business operations including those
that are complex and specific to a set of chosen industries. The result is advanced operating models that foster growth and manage cost,
risk, and compliance across a range of functions such as finance and procurement, financial services account servicing, claims management,
regulatory affairs, and industrial asset optimization. Our Smart Enterprise Processes (SEPSM) proprietary framework integrates effective
technology and data-driven insight into the fabric of enterprise processes to help our clients be more competitive. Our hundreds of longterm clients include more than one-fourth of the Fortune Global 500. We have rapidly grown to over 66,000 people in 25 countries with key
management and corporate offices in New York City, but our global critical mass doesn’t dilute our flexible and collaborative approach and
our management team still drives client partnerships personally. Our clients attribute much of our success to our unique history – behind our
passion for process and operational excellence is the Lean and Six Sigma heritage of a former General Electric division that has served GE
businesses for more than 16 years.
For more information, contact, [email protected] and visit www.genpact.com/home/solutions/analytics-research
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