Download Organizational Communication

yes no Was this document useful for you?
   Thank you for your participation!

* Your assessment is very important for improving the work of artificial intelligence, which forms the content of this project

Document related concepts

Perceptual control theory wikipedia, lookup

Scalar field theory wikipedia, lookup

Theoretical ecology wikipedia, lookup

Cybernetics wikipedia, lookup

Organizational Communication
Chapter 4 Outline
Systems Approaches
• Organizations are complex organisms that
must interact with their environment to
• We should not look at how we should behave
in organizations, rather wee need to look at
how we should study them.
3 Components of a System
• Hierarchical Ordering
- Example: General Manager, Manager, Employees
• Interdependence
- Parts of a system and people will depend on each
other in order for a system to work.
• Permeability
- Allows material to flow in and out of a system.
System Processes
Input --->Throughput ---> Output
Example: Humans eat,
digest, and produce
System Properties
• Holism - The system needs to be looked at as a
• Equifinality - in order to reach a goal there is more
than on way to get there.
• Negative Entropy - When new pieces are added to a
system or taken away it will not shut down.
• Requisite Variety- The process that needs to be used
and is used to a degree and level of difficulty as the
system itself.
Cybernetics Theory
Currently there are four different goals that
are found in this theory.
1. System Goal - Is the actual goal
2. Mechanisms - Different companies will use
different methods and mechanisms to help
reach the company goal.
1. Feedback - Receiving positive and/or negative feed
back - which can and does include friends, advisors
and many others.
2. New Mechanism - If the individual or the organism
is not completing the goal then it is possible that a
new mechanism may be needed to complete the
Cybernetics Process
Example #1
System Goal -------->Feedback-------> New Mechanism
Example #2
Ecological Change -------->Enactment------->Selection(Assembly rules
and communication styles)--------> Retention
Karl Weick’s Theory of
• Goal of organizing = Reduction of uncertainty
• Ecological Changes = Changes that will
happened within the organization
• Enactment = People will process the
information differently.
Weick Cont.
• Selection = The person/people will decide how to
handle the problem
• Retention = Remembering the problem and taking it
into consideration if encountered again.
• Assembly Rules = The Rules of a corporation;
Handbook, company policies
Henry Taylor's Theory of
Classical Management
Elements of Planning
1. Plan
2. Organize
3. Command
4. Coordination
5. Control
Taylor’s Theory Cont.
• Principals of Management
1. Scalar Chain
2. Unity of Command
3. Division of Labor
4. Order
5. Span of Control
Council of Communication
• Miller, Katharine; Organizational
Communication. Approaches and Processes;
Chapter 4. 2004