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6 May 17 Applications Centre Variable Speed Drive - Series VSD07, VSD17, VSD 57 Troubleshooting Guide Internal/Public 09/08/2007 For Schneider Electric Canada Schneider Electric Canada Internal/Public page 1/40 AN0001_09_08_2007_000 Copyright © 2006 by Schneider Electric 6 May 17 Preface Although every care has been taken in the preparation of this document, Schneider Electric cannot be held responsible for any errors it may contain or any damage which may result from its use or application. The data and illustrations in this document are not binding. Schneider Electric reserves the right to modify our products in line with our policy of continuous improvement. Information in this document is subject to change without notice and should not be construed as a commitment by Schneider Electric. Schneider Electric assumes no responsibility for any errors that may appear in this document. No part of this document may be reproduced in any form or by any means, electronic or mechanical, without the express written permission of Schneider Electric. All rights reserved Copyright © 2006 by Schneider Electric Schneider Electric Canada Internal/Public page 2/40 AN0001_09_08_2007_000 Copyright © 2006 by Schneider Electric 6 May 17 Table of contents 1 2 3 4 5 6 7 8 9 Revision History ..................................................................................................................................... 4 Introduction ............................................................................................................................................ 5 Degree of Difficulty and Safety Considerations .................................................................................. 5 VSD57 Series AC Drives ........................................................................................................................ 6 4.1 Fault codes, abbreviations and definitions ................................................................................... 6 4.2 Maintenance check .......................................................................................................................... 9 4.3 Troubleshooting table ................................................................................................................... 12 4.4 Drive layout diagrams and test points ......................................................................................... 15 4.5 Spare parts...................................................................................................................................... 21 VSD17 Series AC Drives ..................................................................................................................... 26 5.1 Introduction .................................................................................................................................... 26 5.2 Troubleshooting table ................................................................................................................... 27 VSD07 Series AC Drives ...................................................................................................................... 29 6.1 Introduction ................................................................................................................................... 29 6.2 Troubleshooting table .................................................................................................................. 30 Installation and Recommendations .................................................................................................... 31 7.1 Introduction ................................................................................................................................... 31 7.2 Checklist ......................................................................................................................................... 32 Drives Return Policy ............................................................................................................................ 34 Drive failure report .............................................................................................................................. 37 Schneider Electric Canada Internal/Public page 3/40 AN0001_09_08_2007_000 Copyright © 2006 by Schneider Electric 6 May 17 REVISION HISTORY Version Number: Date: Replaces: Author: Department: Degree of Difficulty: 001 Format: August, 9th, 2007- Issued: August, 1999 None Jeenesh Luximon Application - Sales Intermediate Document Reference Code: VSD_7series_Troubleshoot_001 Description: Troubleshooting guide for VSD 07, 17 and 57 Series. Schneider Electric Canada Internal/Public page 4/40 AN0001_09_08_2007_000 Copyright © 2006 by Schneider Electric 6 May 17 INTRODUCTION This troubleshooting guide is for the use with VSD07, VSD17 and VSD57 Series Drives. The VSD07 and VSD17 Series Drives are generally not serviceable; therefore only Troubleshooting tables are available for these drives. Contact Schneider Canada Services headquarter at (905) 678-7000 further information on Service Policy of these drives. The VSD57 drive layout diagrams are intended to act as aids in locating test points within the drive and may not contain all of the circuitry found in the drive. This guide is intended to be used by Schneider’s qualified and trained technicians. Contact Schneider Canada Services should any questions arise while using this guide. All the part numbers as listed are strictly for Schneider internally use only and not for sale. Contact Schneider Electric Services if the drive needs to be repaired. Also, fill in the Drives Failure Report form in the back of this guide before contacting Schneider Electric Services for service. DEGREE OF DIFFICULTY AND SAFETY CONSIDERATIONS This document assumes that the reader is trained to wire, set up and program an ATV31 drive and has good knowledge of Modbus+ communication setup and programming of a Quantum PLC on a Unity or Concept platform. Note that other type of PLC which supports Peercop Messaging can be used. Electrical equipment should be installed, operated, serviced, and maintained only by qualified personnel. This document is not intended as an instruction manual for untrained or unqualified persons. No responsibility is assumed by Schneider Electric for any consequences arising out of the use of this document. Read these instructions carefully and look at the equipment to become familiar with the device before trying to install, operate, service, or maintain it. DANGER! HAZARDOUS VOLTAGE Only Schneider Electric trained technicians are authorized to repair the VSD57, VSD17 and VSD07 Series Drive. Contact Schneider Electric Service department if the drive need to be repaired. Failure to follow this instruction will result in death, serious injury, or equipment damage. Schneider Electric Canada Internal/Public page 5/40 AN0001_09_08_2007_000 Copyright © 2006 by Schneider Electric 6 May 17 9. VSD 57 SERIES (1-200HP, 200-575 VAC) 4.1 FAULT CODES, ABBREVIATIONS AND DEFINITIONS FAULT DISPLAY SCREEN THE ENHANCED CONTROL BOARD DISPLAY IN THE FAULT INDICATING MODE FAULT TIME STAMP SPECIFIC FAULT DRIVE STATUS When the drive trips into a fault, the display will indicate this by changing from the normal operating mode screen to the fault screen depicted above. If the display does not change to the fault screen, pressing the "ENTER" key on the keypad will cause the fault screen to be displayed. Below is a description of the information displayed in the fault screen: FAULT - indicates that the drive has experienced a fault "trip". This message is displayed in both the normal operating display and the fault indicating display. TIME STAMP - displays the run time at which the fault occurred. Run time is defined as actual drive running time, not power on time. SPECIFIC FAULT - an abbreviation of the fault will be displayed here. See the following page for descriptions of these abbreviations. DRIVE STATUS - indicates the status of the drive when the fault occurred. The status indications are: STP: indicates the drive was in a "stop" mode, also known as "standby" mode. ACC: indicates the drive was accelerating. DEC: indicates the drive was decelerating RUN: indicates the drive was running at the commanded speed. LIM: indicates the drive was in "current limit". PND: indicates the drive was in a "Start Pending" mode. (Start Pending is a feature where the drive automatically tries to start on power-up or restart after a fault. This feature is selectable in software.) FLT: indicates the drive was already in a fault. BRK: indicates the dc brake or dynamic brake was applied when a fault occurred. Schneider Electric Canada Internal/Public page 6/40 AN0001_09_08_2007_000 Copyright © 2006 by Schneider Electric 6 May 17 FAULT ABBREVIATIONS ABBREVIATED FAULT MASSAGE MEANINGS OUT FAULT (1) OUTPUT TRANSISTOR FAULT DRIVE RUNNING > 1.5 HERTZ OUT FAULT (2) OUTPUT TRANSISTOR FAULT DRIVE RUNNING < 1.5 HERTZ HI BUS VOLTS HIGH DC BUS VOLTAGE LO BUS VOLTS LOW DC BUS VOLTAGE CURR O/L CURRENT OVERLOAD EMERG. STOP EMERGENCY STOP CONTROL CONTROL ERROR POWER TRANS. POWER TRANSIENT HI TEMP HIGH CONTROL OR HEATSINK TEMPERATURE INT ERROR (X) (X=0-23) INTERNAL ERROR DC BRAKE ERR1 DC BRAKE ERROR DYNAM BRK OL2 DYNAMIC BRAKE OVERLOAD 1 DISPLAYED AS "BRK ERR1" IN THE FAULT LOG DISPLAYED AS "BRK ERR2" IN THE FAULT LOG 2 Schneider Electric Canada Internal/Public page 7/40 AN0001_09_08_2007_000 Copyright © 2006 by Schneider Electric 6 May 17 FAULT MESSAGE DEFINITIONS OUTPUT TRANSISTOR FAULT (1): Phase to phase or phase to ground short circuit detected at the output of the drive while running at 1.5 hertz or greater. This fault can also be caused by excessive output current. OUTPUT TRANSISTOR FAULT (2): Phase to phase or phase to ground short circuit detected at the output of the drive while running at or below 1.5 hertz. This fault can also be caused by excessive output current. The Restart On Fault function of the drive will not restart the drive if this fault occurs. HIGH DC BUS VOLTAGE: DC BUS voltage has exceeded the drive's rating. This fault can also be induced by electrical "noise" introduced on the control board via the external control wiring. LOW DC BUS VOLTAGE: DC BUS voltage dropped below the drive's rating. This fault can also be induced by electrical "noise" introduced on the control board via the external control wiring. EMERGENCY STOP: The drive has sensed that the connection between terminal TB-2 and TB-22 on the control board has been broken. Terminal TB-22 is provided to facilitate safety interlocks. The drive will not run unless a connection is maintained between these terminals. The Restart On Fault function of the drive will not restart the drive if this fault occurs. CURRENT OVERLOAD: The drive has sensed excessive output current for an extended period of time. The amount of time that elapses before the drive "trips" is dependent on the actual output current and the value that is entered into parameter number 2. The CURRENT OVERLOAD trip is intended to emulate a mechanical overload relay, protecting the motor from overheating. CONTROL ERROR: The drive has sensed a software related internal error. POWER TRANSIENT: The drive has sensed that power was removed and reapplied within a 30 second time span. This can be avoided by always waiting at least 30 seconds between removing power then reapplying. This fault can also be induced by electrical "noise" introduced on the control board via the external control wiring. POWER LOSS: Same as POWER TRANSIENT. DYNAMIC BRAKE FAULT: This fault acts like an overload protection for the dynamic brake and will be indicated if the dynamic brake is applied for an extended period of time (excessive duty cycle). DC BRAKE FAULT: The dc brake has been activated without a motor connected to the drive's output terminals. Schneider Electric Canada Internal/Public page 8/40 AN0001_09_08_2007_000 Copyright © 2006 by Schneider Electric 6 May 17 4.2 MAINTENANCE CHECK MAINTENANCE CHECK WORKSHEET Use this form to fax the Maintenance Check results to Schneider’s Service Department when requested to do so. Company Name: _________________________________ Contact: ________________________________________ Phone: _____________________ Fax: _______________________ Drive Model Number: ___________________ Drive Serial Number: ____________________ TEST RESULTS: 3.2) L1__________ L2__________ L3__________ 3.3) L1__________ L2__________ L3__________ 3.4) L1__________ L2__________ L3__________ 3.5) L1__________ L2__________ L3__________ 4.2) T1__________ T2__________ T3__________ 4.3) T1__________ T2__________ T3__________ 4.4) T1__________ T2__________ T3__________ 4.5) T1__________ T2__________ T3__________ Schneider Electric Canada Internal/Public page 9/40 840984731 Copyright © 2006 by Schneider Electric 6 May 17 MAINTENANCE CHECK WORKSHEET (CONTD.) Required equipment: Digital Voltmeter with a diode check scale, Analog Voltmeter, and a “true RMS” AC Amp Clamp (analog or digital). Disconnect power to the drive and allow at least 3 minutes for the DC BUS Capacitors to discharge. Use an AC meter to verify incoming AC power is off. Use a DC meter to verify the DC BUS voltage is fully discharged. See the appropriate drive diagram to locate the positive and negative DC BUS test points. Disconnect the motor wires from the T1, T2, T3 terminal block in the drive. INPUT RECTIFIER TEST Note: Reading a short (or completely open) indicates a defective input rectifier. 1. Use a DVM on the diode check scale. 2. Place the (+) meter lead on the negative DC BUS test point. Place the (-) meter lead on L1, then L2, then L3, and record your readings below. L1__________ L2__________ L3__________ These reading should be very similar. ("diode drop" of 0.3 to 0.5) 3. Place the (-) meter lead on the negative DC BUS test point. Place the (+) meter lead on L1, the L2, then L3, and record your readings below. The meter will indicate a "charging" effect and eventually show an "open". L1__________ L2__________ L3__________ 4. Place the (-) meter lead on the on the positive DC BUS test point. Place the (+) meter lead on L1, then L2, then L3, and record your readings below. These readings should match those taken in step 2. L1__________ L2__________ L3__________ 5. Place the (+) meter lead on the positive DC BUS test point. Place the (-) meter lead on L1, then L2, then L3, and record your readings below. These readings should match those taken in step 3. L1__________ L2__________ L3__________ DANGER ! HAZARDOUS VOLTAGE Do not connect incoming power to the drive before, during and after the testing of the input rectifiers. Apply power only after the input rectifier and output transistor tests and no short-circuit has been recorded. Failure to follow these instructions will result in death, serious injury, or equipment damage. Schneider Electric Canada Internal/Public page 10/40 840984731 Copyright © 2006 by Schneider Electric 6 May 17 MAINTENANCE CHECK WORKSHEET (CONTD.) OUTPUT TRANSISTOR MODULE (IPM) TEST Note: Reading a short (or completely open) indicates a defective output transistor module. 1. Use a DVM on the diode check scale. 2. Place the (+) meter led on the negative DC BUS test point. Place the (-) meter lead on T1, then T2, then T3 and record the readings below. T1__________ T2__________ T3__________ These readings should be very similar. ("diode drop" of 0.3 to 0.5) 3. Place the (-) meter lead on the negative DC BUS test point. Place the (+) meter lead on T1, then T2, then T3, and record your readings below. The meter will show a “charging” effect and eventually show an "open". T1__________ T2__________ T3__________ 4. Place the (-) meter lead on the positive DC BUS test point. Place the (+) meter lead on T1, then T2, then T3, and record your readings below. Readings should match those in step 2. T1__________ T2__________ T3__________ 5. Place the (+) meter lead on the positive DC BUS test point. Place the (-) meter lead on T1, then T2, then T3, and record your readings below. Readings should match those in step 4.3. T1__________ T2__________ T3__________ DANGER ! HAZARDOUS VOLTAGE Do not connect the incoming power to the drive before, during and after the testing of the output transistor modules. Apply power only after the input rectifier and output transistor test and no short-circuit has been recorded. Failure to follow these instructions will result in death, serious injury, or equipment damage. Schneider Electric Canada Internal/Public page 11/40 840984731 Copyright © 2006 by Schneider Electric 6 May 17 4.3 TROUBLESHOOTING TABLE FAULT DISPLAY OUT FAULT (1) CAUSES Defective motor or motor wiring OUT FAULT (2) Excessive boost settings (parameter 104 and 105). Stalled or jammed load and/or equipment. Defective drive. Defective motor or motor wiring. Excessive boost settings (parameter 104 and 105). Stalled or jammed load and/or equipment. Defective drive. HI BUS VOLTS High AC line voltage. Electrical noise on the AC line (spikes, line notching, etc…) caused by other equipment on the line. Regenerative load or high inertia load. Deceleration rate set too fast. Electrical noise present on the control wiring. Defective motor. 0-10 VDC speed reference signal has exceeded 11 VDC, or 4-20 mA speed reference signal has exceeded 22 mA. Defective drive. Schneider Electric Canada Internal/Public page 12/40 REMEDY Disconnect the motor and try running the drive. Use a megger to test the motor. Reduce the values of these parameters. Check for these conditions and correct as needed. Replace the drive. Disconnect the motor and try running the drive. Use hi pot or megger to test the motor. Reduce the values of these parameters. Check for these conditions and correct as needed. Perform steps 1, 2 and 4 of the VSD57 Series Maintenance Check. Replace the drive as needed. Correct the AC line voltage so it is within the drive’s specifications. Install a 5% line reactor or an isolation transformer. Install a dynamic braking kit. Increase the setting of the appropriate decel parameter (parameter 30 for “normal decel” rate or parameters 31 to 37 for “preset decel” rates. Verify the control wiring is in a dedicated conduit and not run near high voltage wiring. Install surge suppressors on the coils of ALL relays, solenoids, and contactors associated with the line. Run drive without the motor connected. If drive runs, use a megger to test the motor. Recalibrate external speed reference signal. Replace the drive. 840984731 Copyright © 2006 by Schneider Electric 6 May 17 TROUBLESHOOTING TABLE (Cont.) FAULT DISPLAY LO BUS VOLTS CAUSES Low AC line voltage. Soft AC line voltage. Electrical noise present on the control wiring. Bad connection between Control Board and Driver Board. EMERGENCY STOP START ERROR CONTROL POWER TRANS. or POWER LOSS Pico fuses FU101, FU201, F301, F401, FU4 or FU5 located on the driver board are defectives. Defective drive. Connection between TB-2 and TB-22 on the control board is open. Defective control board Incorrect start/stop wiring on the control board. Incorrect parameter settings (parameters 70 and 71) Defective control board. The drive has sensed a configuration mismatch. Defective control board. AC line voltage sagged or dipped. Power was removed from the drive, then reapplied before 30 seconds has elapsed. Electrical noise present on the control wiring. Schneider Electric Canada Internal/Public page 13/40 REMEDY Correct the AC line so it is within the drive’s specifications. Verify the transformer supplying voltage to the drive is adequately sized. Verify the control wiring is in a dedicated conduit and not run near high voltage wiring. Install surge suppressors on the coils of ALL relays, solenoids and contactors associated with the drive. Check the ribbon cable that connects the two boards. Verify it is firmly seated into the receptacle on both boards. (PL103 on the control board to PL201 on the power board). Replace the fuses or driver board. Replace the drive. Verify that a jumper wire or normally closed contact is connected to these terminals. The voltage measurement across these terminal should be zero volts DC, provided there is a connection between the two points. Replace the control board. Consult the User’s Manual for proper wiring. Consult the User’s Manual for proper settings of these parameters. Replace the control board. Reset back the factory parameters (see parameter 141). Replace the control board. Press the STOP button on the keypad or open the external STOP contact to clear the fault. Always wait at least 30 seconds before reapplying power after powering down. Verify the control wiring is in a dedicated conduit and not run near high voltage wiring. Install surge suppressors on the coils of ALL relays, solenoids, and contactors associated with the line. 840984731 Copyright © 2006 by Schneider Electric 6 May 17 TROUBLESHOOTING TABLE (Cont.) FAULT DISPLAY POWER SAG CAUSES Sag in the AC line on power-up (extremely “soft” AC line). The control board has been put in a drive of a different voltage and/or horsepower than it is configured for. HI TEMP DC BRAKE ERR DYNAM BRK OL BLOWS INPUT FUSES Ambient temperature has exceeded the drive’s rating. Defective drive. Motor not connected to the output. Excessive duty cycle (if the Dynamic Brake is ON too long, the drive trips to prevent overheating of the braking resistor). Incorrect fuses. Defective drive. NO CHARACTERS ON THE DISPLAY, BUT DISPLAY’S BACKLIGHT IS LIT. Keypad is not plugged in or not properly connected. Keypad RUN led is open. POWER APPLIED TO DRIVE, THE DISPLAY ON THE CONTROL BOARD IS NOT LIT. NO CHARACTERS OR BACKLIGHT. Defective control board. There is no power from the secondary control transformer or defective control transformer. Schneider Electric Canada Internal/Public page 14/40 REMEDY Verify the transformer supplying voltage to the drive is adequately sized. The fault can be cleared with the STOP command, but only after the line voltage has recovered to the normal level (consider also to reset the drive to factory settings). Reset back to factory parameters (see parameter 141) and then press STOP until the fault is clear in the operating mode. Customer settings have to be done prior to run the drive after a factory reset. Reduce the ambient temperature if possible, or relocate the drive. Replace the drive. Connect motor. Application may require heavy duty braking. Contact Schneider Electric Services for assistance. Consult the User’s Manual for the correct fuse type and value. Perform steps 1, 2, 3 and 4 of the VSD57 Series Maintenance Check, then contact Schneider’s Service for further assistance. Verify the keypad is plugged in and that all the pins of the keyboard receptacle (P105). Also verify all the pins on keypad are plugged into the receptacle on the cable. The RUN led on the keypad should flash 2 time when the drive is performing its self diagnostic on power-up (the LCD display will flash the word “TESTING” 2 times. When the word testing appeared, the RUN led should illuminate). If the led does not illuminate under these conditions, it is probably open. Replace the keypad. Replace the control board. Disconnect the transformer’s green secondary, which is plugged into PL-GRN on the control board. Measure across the two pins of the plug with an AC voltmeter. It should measure approximately 24 VAC, applied voltage is within specifications. If it is not, check input voltage, pico fuses or replace control transformer. 840984731 Copyright © 2006 by Schneider Electric 6 May 17 4.4 DRIVE LAYOUT DIAGRAMS AND TEST POINTS Schneider Electric Canada Internal/Public page 15/40 840984731 Copyright © 2006 by Schneider Electric 6 May 17 Schneider Electric Canada Internal/Public page 16/40 840984731 Copyright © 2006 by Schneider Electric Internal/Public Schneider Electric Canada page 17/40 A RIBBON CABLE CONNECTS THESE TWO POINTS OUTPUT TRANSISTORS ARE LOCATED UNDERNEATH THE DRIVER BOARD AND CAPACITOR BOARD CAPACITOR BOARD TRANSFORMERS PRIMARY CONNECTION PICO FUSES CAUSING NO DISPLAY SECONDARY CONNECTION LOGIC CABLE CONNECTS THIS POINT TO PL103 ON THE CONTROL BOARD CONTROL TRANSFORME CONTROL R TRANSFORME SECONDARY CONNECTION R RECTIFIER IS LOCATED UNDERNEATH THE POWER BOARD 6 May 17 840984731 Copyright © 2006 by Schneider Electric 6 May 17 Schneider Electric Canada Internal/Public page 18/40 840984731 Copyright © 2006 by Schneider Electric 6 May 17 Schneider Electric Canada Internal/Public page 19/40 840984731 Copyright © 2006 by Schneider Electric 6 May 17 Schneider Electric Canada Internal/Public page 20/40 840984731 Copyright © 2006 by Schneider Electric 6 May 17 4.5 SPARE PARTS 240 / 200 VAC – Constant torque rating HP Bridge Rectifier Output IPM 1 2 3 5 7.5 10 15 20 25 30 40 N/A N/A N/A 203-009 203-011 203-011 203-011 203-026 203-026 203-025 203-027 60 203-016 (qty = 3) 203-030 (qty = 3) 75 2 3 5 7.5 10 15 20 25 30 40 50 N/A N/A N/A 203-009 203-011 203-011 203-026 203-026 203-025 203-027 203-027 60 203-016 (qty = 3) 203-016 (qty = 3) 75 NOTES: Power Board Driver Board Capacitor Board LEM Board Control Transformer N/A 990-001 N/A N/A N/A 990-002 N/A N/A N/A 990-003 N/A N/A 215-005 991-001 N/A N/A 215-010 994A-001 N/A N/A 215-010 994A-002 N/A N/A 215-011 994A-008 N/A N/A 215-012 995-001 N/A N/A 215-012 995-002 N/A N/A 215-009 996-001 N/A N/A 215-201 999-005 998A-005 9910-007 (qty = 3) 215-202 9913-007 9914A-006 9912-006 (qty = 3) 215-203 9913-007 9914A-008 9912-007 (qty = 3) 240 / 200 VAC – Variable torque rating N/A N/A N/A N/A N/A N/A N/A N/A N/A N/A 9915A-002 501-054-01 501-054-01 501-054-01 501-047-01 501-047-01 501-047-01 501-047-01 501-061-01 501-061-01 501-061-01 501-061-01 9915A-003 501-064-01 9915A-003 501-064-01 N/A N/A N/A 215-005 215-010 215-010 215-011 215-011 215-009 215-009 215-201 (qty = 3) 215-202 (qty = 3) 215-202 (qty = 3) 990-103 990-101 990-102 991-101 994A-101 994A-102 995-101 995-002 995-102 996-101 999-005 N/A N/A N/A N/A N/A N/A N/A N/A N/A N/A 998A-105 N/A N/A N/A N/A N/A N/A N/A N/A N/A N/A 9910-008 N/A N/A N/A N/A N/A N/A N/A N/A N/A N/A 9915A-001 501-054-01 501-054-01 501-054-01 501-047-01 501-047-01 501-047-01 501-061-01 501-061-01 501-061-01 501-061-01 501-061-01 9913-005 9914A-106 9912-104 9915A-001 501-064-01 9913-007 9914A-106 9912-105 9915A-003 501-064-01 1. Main Control Board: VSD57 NEMA 1 (all HP): 831-110, VSD57 NEMA 12 (all HP): 831-111 2. Numbers in ( ) before price indicate quantity of part required. 3. 40-75 HP units also have a Precharge Board (part no. 9924-001) that mounts to the Power Board. 4. These parts are for Schneider Electric internally use only. Schneider Electric Canada Internal/Public page 21/40 840984731 Copyright © 2006 by Schneider Electric 6 May 17 SPARE PARTS (Cont.) 480 VAC – Constant torque rating HP Bridge Rectifier Output IPM Power Board Driver Board Capacitor Board LEM Board Control Transformer 1 2 3 5 7.5 10 15 20 25 30 40 203-009 203-009 203-009 203-009 203-009 203-022 203-022 203-022 203-022 203-025 203-025 991-007 991-003 991-004 991-005 991-006 994A-003 994A-004 995-003 995-004 996-002 999-001 N/A N/A N/A N/A N/A N/A N/A N/A N/A N/A 998-001 N/A N/A N/A N/A N/A N/A N/A N/A N/A N/A 9910-001 N/A N/A N/A N/A N/A N/A N/A N/A N/A N/A 9911-001 501-048-01 501-048-01 501-048-01 501-048-01 501-048-01 501-048-01 501-048-01 501-062-01 501-062-01 501-062-01 501-062-01 50 203-025 999-003 998-003 9910-003 9911-001 501-062-01 60 203-018 (qty = 3) 203-016 (qty = 3) 203-018 (qty = 6) 203-018 (qty = 6) 215-101 215-101 215-102 215-103 215-103 215-107 215-107 215-105 215-105 215-106 215-301 (qty = 3) 215-301 (qty = 3) 215-302 (qty = 3) 215-302 (qty = 3) 215-303 (qty = 3) 215-303 (qty = 3) 9913-001 9914A-001 9912-001 9915A-001 501-065-01 9913-003 9914A-003 9912-003 9915A-001 501-065-01 9917-001 9918-001 9919-001 501-065-02 9917-001 9918-003 9916-001 (qty = 3) 9916-001 (qty = 3) 9919A-001 501-065-02 75 100 125 501-062-02 150 NOTES: 203-016 (qty = 6) 215-304 (qty = 6) 9937-001 (L) 9938-001 (R) 9936-001 (Driver/Capacitor Board) 9919A-001 (qty = 3) 501-062-03 501-065-01 1. Main Control Board: VSD57 NEMA 1 (all HP): 831-110, VSD57 NEMA 12 (all HP): 831-111 2. Numbers in ( ) before price indicate quantity of part required. 3. On 150 HP units, the (L) and (R) under Power Board indicate LEFT and RIGHT. 4. 150 HP units also have a Distribution Board (Part no. 9943-001) and a Personality Board (Part no. 9946-001). 5. These parts are for Schneider Electric internally use only. Schneider Electric Canada Internal/Public page 22/40 840984731 Copyright © 2006 by Schneider Electric 6 May 17 SPARE PARTS (Cont.) 480 VAC – Variable torque rating HP Bridge Rectifier Output IPM Power Board Driver Board Capacitor Board LEM Board Control Transformer 2 3 5 7.5 10 15 20 25 30 40 50 203-009 203-009 203-009 203-009 203-009 203-022 203-022 203-022 203-026 203-025 203-025 991-110 991-102 991-103 991-104 991-105 994A-103 995-104 995-105 995-106 996-102 999-001 N/A N/A N/A N/A N/A N/A N/A N/A N/A N/A 998-101 N/A N/A N/A N/A N/A N/A N/A N/A N/A N/A 9910-101 N/A N/A N/A N/A N/A N/A N/A N/A N/A N/A 9911-001 501-048-01 501-048-01 501-048-01 501-048-01 501-048-01 501-048-01 501-062-01 501-062-01 501-062-01 501-062-01 501-062-01 60 203-025 999-003 999-102 9910-003 9911-001 501-062-01 75 203-018 (qty = 3) 203-016 (qty = 3) 203-018 (qty = 6) 203-018 (qty = 6) 215-101 215-101 215-102 215-103 215-103 215-107 215-107 215-105 215-105 215-106 215-301 (qty = 3) 215-301 (qty = 3) 215-302 (qty = 3) 215-302 (qty = 3) 215-303 (qty = 3) 215-303 (qty = 3) 9913-003 9914A-101 9912-101 9915A-001 501-065-01 9913-003 9914A-102 9912-102 9915A-001 501-065-02 9917-001 9918-103 9919A-001 501-065-02 9917-001 9918-104 9916-003 (qty = 3) 9916-102 (qty = 3) 9919A-001 501-065-02 100 125 150 501-062-02 200 NOTES: 203-016 (qty = 6) 215-304 (qty = 6) 9937-001 (L) 9938-001 (R) 9936-101 (Driver/Capacitor Board) 9919A-001 (qty = 3) 501-062-03 501-065-03 1. Main Control Board (all HP): Part no. 831-110 2. Numbers in ( ) before price indicate quantity of part required. 3. On 200 HP units, the (L) and (R) under Power Board indicate LEFT and RIGHT. 4. 200 HP units also have a Distribution Board (Part no. 9943-001) and a Personality Board (Part no. 9946-001). 5. These parts are for Schneider Electric internally use only. Schneider Electric Canada Internal/Public page 23/40 840984731 Copyright © 2006 by Schneider Electric 6 May 17 SPARE PARTS (Cont.) 590 VAC – Constant torque rating HP Bridge Rectifier Output IPM Power Board Driver Board Capacitor Board LEM Board Control Transformer 1 2 3 5 7.5 10 15 20 25 30 40 203-021 203-021 203-021 203-009 203-009 203-022 203-022 203-022 203-022 203-025 203-025 991-007 991-008 991-009 991-010 991-011 994B-005 994A-006 995-005 995-006 996-003 999-002 N/A N/A N/A N/A N/A N/A N/A N/A N/A N/A 998-002 N/A N/A N/A N/A N/A N/A N/A N/A N/A N/A 9910-002 N/A N/A N/A N/A N/A N/A N/A N/A N/A N/A 9911-001 501-049-01 501-049-01 501-049-01 501-049-01 501-049-01 501-049-01 501-049-01 501-063-01 501-063-01 501-063-01 501-063-01 50 203-025 999-004 998-003 9910-004 9911-001 501-063-01 60 203-018 (qty = 3) 203-016 (qty = 3) 203-018 (qty = 6) 203-018 (qty = 6) 215-101 215-101 215-101 215-102 215-103 215-112 215-112 215-112 215-105 215-106 215-301 (qty = 3) 215-301 (qty = 3) 215-302 (qty = 3) 215-302 (qty = 3) 215-303 (qty = 3) 215-303 (qty = 3) 9913-002 9914A-002 9912-002 9915A-001 501-066-01 9913-004 9914A-004 9912-004 9915A-001 501-066-01 9917-002 9918-006 9919-001 501-066-02 9917-002 9918A-004 9916-002 (qty = 3) 9916-004 (qty = 3) 9919A-001 501-066-02 9937-002 (L) 9938-002 (R) 9945-001 (Driver/Capacitor Board) 9919A-001 (qty = 3) 75 100 125 501-063-02 150 NOTES: 203-016 (qty = 6) 215-303 (qty = 3) 501-063-03 501-066-03 1. Main Control Board: VSD57 NEMA 1(all HP): 831-110, VSD57 NEMA 12 (all HP): 831111 2. Numbers in ( ) before price indicate quantity of part required. 3. On 150 HP units, the (L) and (R) under Power Board indicate LEFT and RIGHT. 4. 150 HP units also have a Distribution Board (Part no. 9943-001) and a Personality Board (Part no. 9946-002). 5. These parts are for Schneider Electric internally use only. Schneider Electric Canada Internal/Public page 24/40 840984731 Copyright © 2006 by Schneider Electric 6 May 17 SPARE PARTS (Cont.) 590 VAC – Variable torque rating HP Bridge Rectifier Output IPM Power Board Driver Board Capacitor Board LEM Board Control Transformer 2 3 5 7.5 10 15 20 25 30 40 50 203-021 203-021 203-009 203-009 203-009 203-022 203-022 203-022 203-022 203-025 203-025 991-111 991-009 991-107 991-108 991-109 994A-104 995-107 995-108 995-109 996-103 999-004 N/A N/A N/A N/A N/A N/A N/A N/A N/A N/A 998-103 N/A N/A N/A N/A N/A N/A N/A N/A N/A N/A 9910-102 N/A N/A N/A N/A N/A N/A N/A N/A N/A N/A 9911-001 501-049-01 501-049-01 501-049-01 501-049-01 501-049-01 501-049-01 501-063-01 501-063-01 501-063-01 501-063-01 501-063-01 60 203-025 999-004 998-104 9910-004 9911-001 501-063-01 75 203-018 (qty = 3) 203-018 (qty = 3) 203-018 (qty = 6) 203-018 (qty = 6) 215-101 215-101 215-103 215-103 215-103 215-107 215-107 215-105 215-105 215-106 215-301 (qty = 3) 215-301 (qty = 3) 215-302 (qty = 3) 215-302 (qty = 3) 215-303 (qty = 3) 215-303 (qty = 3) 9913-002 9914A-103 9912-103 9915A-001 501-066-01 9913-004 9914A-105 9915A-001 501-066-01 9917-002 9918-101 9919-001 501-066-02 9917-002 9918-105 9912-106 (qty = 3) 9916-004 (qty = 3) 9916-101 (qty = 3) 9919A-001 501-066-02 100 125 150 501-063-02 200 NOTES: 203-016 (qty = 6) 215-303 (qty = 3) 9937-002 (L) 9938-002 (R) 9945-101 (Driver/Capacitor Board) 9919A-001 (qty = 3) 501-063-03 501-066-03 1. Main Control Board (all HP): Part no. 831-110 2. Numbers in ( ) before price indicate quantity of part required. 3. On 200 HP units, the (L) and (R) under Power Board indicate LEFT and RIGHT. 4. 200 HP units also have a Distribution Board (Part no. 9943-001) and a Personality Board (Part no. 9946-102). 5. These parts are for Schneider Electric internally use only. Schneider Electric Canada Internal/Public page 25/40 840984731 Copyright © 2006 by Schneider Electric 6 May 17 10. VSD17 SERIES (1/4-60HP, 120-575 VAC) 5.1 INTRODUCTION Objective This section of the troubleshooting guide is for the use of all persons who might have to troubleshoot an incident in an installation in which an VSD17 drive is installed, whether coupled or not with a communication system. Wiring error The user’s manual draws your attention to the fact that certain wiring errors could lead to the destruction of the drive. Should these recommendations be ignored, the warranty is null and void. Repair policy The VSD17 Series Drives are generally not serviceable, therefore only Troubleshooting Table is available. Contact Schneider Electric Services headquarter at (905) 678-7000 for further information on Repair Policy of this drive. What to do in the event of failure When the drive trips on a fault, the display will automatically change to the FAULT display, which indicates the FAULT MESSAGE. FAULT: | Drive Status OVERLOAD | Fault Message Locate the fault message, identify the possible causes of the failure and remedies from the Troubleshooting Table. To clear a fault, stop the drive, either on the terminal strip, or by using the Stop button on the keypad. The fault only clears if the condition that caused the fault has passed. Contact Schneider Electric Services should any questions arise while using this guide, or if the drive needs to be repaired. Also, fill in the Drives Failure Report form in the back of this guide before contacting Schneider Electric Services for service. NOTE! Although every care has been taken in the preparation of this document, Schneider Electric cannot be held responsible for any errors it may contain or any damage which may result from its use or application. The hardware, software and services described in this document may be changed or modified at any time, either from a technical point of view or in the way they are operated. Their description can in no way be considered contractual. DANGER ! HAZARDOUS VOLTAGE Only Schneider Electric trained technicians are authorized to repair the VSD57, VSD17 and VSD07 Series Drive. Contact Schneider Electric Service department if the drive need to be repaired. Failure to follow this instruction will result in death, serious injury, or equipment damage. Schneider Electric Canada Internal/Public page 26/40 840984731 Copyright © 2006 by Schneider Electric 6 May 17 5.2 TROUBLESHOOTING TABLE FAULT DISPLAY OUTPUT CAUSES REMEDY Output current exceeded 200% of drive rating due to jammed load and/or equipment, or Check for these conditions and correct as needed. Output shorted phase to ground, or Phase to phase, or Disconnect the motor and try running the drive. Use a megger to test the motor insulation and cables. FX or AC BOOST set too high, or Reduce these values, see parameters 19 and 20. Bad IGBT module (IPM) Contact nearest Schneider Service Center. LO VOLTS Low or "soft" AC line voltage below 15% of normal, or Noisy mains, or Verify the power quality. Consider installing a line reactor. Electrical noise present on the control wiring Separate the control wiring from power cables for at least 6 inches. Consult the Wiring Practice section in this book for more information. HI VOLTS High line voltage, or HI TEMP Verify the input voltage and/or transformer supplying voltage to drive is adequately sized. Verify the input voltage so it is within the drive's specification. Noisy mains, or Verify the power quality. Consider installing a line reactor or Drive Isolation Transformer. Regenerative or high inertia load, or Consider installing a load reactor and/or dynamic Braking option. Consult Schneider Canada for assistance. DECEL too fast or excessive braking, or Increase the deceleration time, see parameter 9 in the setting menu. Electrical noise present on control wiring Consult Wiring Practice section in the User’s Manual for more information. Ambient temperature too high, or Heat sink temperature too high, or Fan failure (if equipped) Check motor load, fans and ambient temperature around drive controller. Do not install heat generating devices underneath the drive. Wait approximately 7 minutes for drive controller to cool down before resetting. Schneider Electric Canada Internal/Public page 27/40 840984731 Copyright © 2006 by Schneider Electric 6 May 17 TROUBLESHOOTING TABLE (Cont.) FAULT CAUSES DISPLAY OVERLOAD Output current rating exceeded for too long due to jammed load and/or equipment, or PWR SAG REMEDY Check for these conditions and correct as needed. Thermal overload protection setting too low, or Check setting of MOTOR OVERLOAD (parameter 17) and compare with motor In. Drive undersized for application, or Check the output current and oversize the drive as needed. One of output phase disconnected while motor running, or Check motor cables and connections. Impact loads causing I RMS value increased Verify motor and drive controller selection are correctly sized for the application. Oversize the drive and motor as needed. Erratic AC line, or Control board from another drive with different rating installed Reset the drive to factory settings (parameter 65), then switch back to the operating screen and press STOP function key until the fault is clear. PWR TRAN AC line dipped or sagged, or Low or noisy line voltage Verify the power quality. Consider installing a line inductor and/or Drive Isolation Transformer LANGUAGE Selected language not present, or Select English language. Defective language EEPROM Contact your nearest Schneider Service Center EXTERNAL Logic input 13D is active Check the state of the input 13D and the setting of parameter 50 – TB13D EXT. DB ERROR DB resistors are overheating due to excessive DB duty cycle Consult Schneider Canada for assistance CONTROL Software that is not compatible with previous version has been installed Reset the drive to factory settings (parameter 65), then switch back to the operating screen and press STOP function key until the fault is clear. INTERNAL INTERN# Electrical noise present on control wiring, Consult Wiring Practice section in this book for or more information. Defective microprocessor Schneider Electric Canada Internal/Public page 28/40 Contact your nearest Schneider Service Center 840984731 Copyright © 2006 by Schneider Electric 6 May 17 11. VSD07 SERIES (1/4-5HP, 120-575 VAC) 6.1 INTRODUCTION Objective This section of the troubleshooting guide is for the use of all persons who might have to troubleshoot an incident in an installation in which a VSD07 drive is installed, whether coupled or not with a communication system. Wiring error The user’s manual draws your attention to the fact that certain wiring errors could lead to the destruction of the drive. Should these recommendations be ignored, the warranty is null and void. Repair policy The VSD07 Series Drives are generally not serviceable, therefore only Troubleshooting Table is available. The defective drive will be replaced under warranty if it is applied. What to do in the event of failure When the drive trips on a fault, the display will automatically change to the FAULT display, which indicates the FAULT CODE. The FAULT HISTORY is also stored in the parameter 50, refer to Appendix C of the user’s manual for accessing to this parameter. Locate the fault code, identify possible causes of the failure and remedies from the Troubleshooting Table. To clear a fault, stop the drive, either on the terminal strip, or by using the Stop button on the optional remote keypad. The fault only clears if the condition that caused the fault has passed. Consult Appendix C of the user’s manual for further information on resetting a fault. Contact Schneider Electric Services should any questions arise while using this guide, or if the drive needs to be repaired. Also, fill in the Drives Failure Report form in the back of this guide before contacting Schneider Electric Services for service. NOTE ! Although every care has been taken in the preparation of this document, Schneider Electric cannot be held responsible for any errors it may contain or any damage which may result from its use or application. The hardware, software and services described in this document may be changed or modified at any time, either from a technical point of view or in the way they are operated. Their description can in no way be considered contractual. DANGER ! HAZARDOUS VOLTAGE Only Schneider Electric trained technicians are authorized to repair the VSD57, VSD17 and VSD07 Series Drive. Contact Schneider Electric Service department if the drive need to be repaired. Failure to follow this instruction will result in death, serious injury, or equipment damage. Schneider Electric Canada Internal/Public page 29/40 840984731 Copyright © 2006 by Schneider Electric 6 May 17 6.2 TROUBLESHOOTING TABLE FAULT DESCRIPTION CAUSES AF High temperature Ambient temperature too high, or fan failure (if equipped). CF Control fault EF External fault GF Data fault HF High DC bus voltage Operating altitude. A blank EPM, or an EPM with corrupted data has been installed. TB-13A or TB-13C is set as an External Fault input and it is open with respect to TB-4. User data and OEM defaults in the EPM are corrupted. High line voltage. REMEDY Check motor load, fan and ambient temperature at the drive controller. Wait for the drive to cool down before resetting. Derate for operating altitude. Use parameter #48 to reset to factory defaults or OEM defaults (if present). Refer to parameter #10. Obtain new EPM from OEM or reset to factory defaults instead of OEM defaults. Check input line voltage and/or check parameter #01 – Line voltage for proper voltage selection. Add braking option, if necessary. Overhauling load. Increase deceleration rate. LF OF Low DC bus voltage Output fault Deceleration rate set too fast. Low line voltage. Phase to phase or phase to ground short. Adjust line voltage. Remove all the power. With drive controller disconnected, check connecting cables and motor insulation. Replace output transistor. Bad output transistor. Adjust boost settings. PF Current overload cF Compatibility fault SF UF Single phasing fault Start fault F1 EPM fault F2-F9, Fo dF JF Internal fault Dynamic Brake fault Remote (serial) fault Boost settings are too high. Drive may be undersized. Problem with driven equipment. EPM programmed for another drive and is not compatible with this drive. On e phase of three phase input is not present. Start command was present when drive controller was powered up. The EPM module is missing, damaged, or improperly seated. Control board has sensed a problem. DB overloaded. Loss of communication with remote keypad or other serial device. Schneider Electric Canada Internal/Public page 30/40 Verify that drive is sized properly for motor load. Inspect motor. Verify EPM installed in correct drive. Verify input voltage at L1, L2, L3. Must wait 2 seconds after power-up to apply Start command if Start method is set to Normal. Install, replace or reseat the EPM module. Replace control board or consult Schneider Service. Increase decel time or remove overhauling load. Reconnect serial device or reduce time between status updates on remote serial device or reduce cabling cross talk/noise. 840984731 Copyright © 2006 by Schneider Electric 6 May 17 12. INSTALLATION AND RECOMMENDATIONS 7.1 INTRODUCTION Objective Inspiring from the product user’s manual, this section of the troubleshooting guide, under a checklist form, is for the use of all persons who might have to install a new VSD07, VSD17 or VSD57 drive or to troubleshoot an incident in an installation in which an VSD07, VSD17 or VSD57 drive is installed, whether coupled or not with a communication system. Should any recommendations in the VSD07/VSD17/VSD57 drive product user’s manual or in this section be ignored, the warranty is null and void. Contact Schneider Electric Services should any questions arise while using this guide. NOTE! Although every care has been taken in the preparation of this document, Schneider Electric cannot be held responsible for any errors it may contain or any damage which may result from its use or application. The hardware, software and services described in this document may be changed or modified at any time, either from a technical point of view or in the way they are operated. Their description can in no way be considered contractual. DANGER ! HAZARDOUS VOLTAGE Only Schneider Electric trained technicians are authorized to repair the VSD57, VSD17 and VSD07 Series Drive. Contact Schneider Electric Service department if the drive need to be repaired. Failure to follow this instruction will result in death, serious injury, or equipment damage. Schneider Electric Canada Internal/Public page 31/40 840984731 Copyright © 2006 by Schneider Electric 6 May 17 7.2 INSTALLATION AND RECOMMENDATIONS - CHECKLIST No. Recommendations 1 Insure that the characteristics of the selected drive controller matching with the motor nameplate. 2 Operating temperature: - NEMA 1: 0 – 50 oC (40 oC for VSD57 drive) - NEMA 4: 0 – 40 oC - NEMA 12: 0 – 40 oC 3 Ambient humidity: less than 95% (without condensation). 4 Insure that the enclosure is suitable for the environment. 5 Input voltage tolerance: +10%, -15% 6 Insure that the phase unbalance not exceeding more than 2%. Check voltage on three phase L1, L2 and L3. 7 Verify the kVA rating of the emergency generator (if any). It is recommended that the generator kVA is 5 times greater than total drive controller kVA, or 3 times greater if line reactor is present. 8 - Insure that the drive controllers and motors and connected to the same ground. Terminate all power grounds to power system ground conductor. - Do not use metallic conduit or cable shield as a ground conductor. Use copper wire for grounding. Wire size is determined by national and local codes. - Multiple drives must be grounded individually, not loop wired. - Insure that the resistance to ground is 1 ohm or less. 9 - Maintain 4 inches (minimum) of clearance around the drive rated below 20HP. - Maintain 6 inches (minimum) of clearance around the drive rated from 25HP and 8 inches from 60HP and above. 10 Insure that the drive is not mounted above other drives or heat producing equipment. 11 Insure that the drive is mounted in a vertical position. 12 Install a Drive Isolation Transformer or 3-5% line inductor if the kVA rating of the AC supply transformer is greater than 10 times the input kVA rating of the drive, also if the application is 600 VAC. 13 Install fast acting fuse rated at 1.2 times the input amperage rating of the Variable Torque Drive or 1.5 times the input rating amperage rating of the Constant Torque Drive. For smaller horsepower drives, the minimum fuse size is 10 Amps fast acting type. 14 Select copper wire gauge based on a minimum of 150% of Drive’s continuous input current rating and minimum 75oC insulation rating. Use only UL and CSA listed and approved wire. 15 Insure that the power wiring to the motor must have the minimum separation (4 inches) from all other power wiring, whether from the same drive or other drives; do not run in the same conduit. 16 Use metallic conduit for all drive controller wiring. Do not run control and power wiring in the same conduit. 17 Non metallic conduits or cable trays used to carry power wiring must be separated from metallic conduit carrying low-level control wiring by at least 12 in (30.5 cm) Schneider Electric Canada Internal/Public page 32/40 Note 840984731 Copyright © 2006 by Schneider Electric 6 May 17 INSTALLATION AND RECOMMENDATIONS – CHECKLIST (Cont.) No. Recommendations 18 Insure that whenever power and control wiring cross, the metallic conduits and non-metallic conduits or trays must cross at right angles. 19 Do not recycle the power more than once every 2 minutes. 20 Use a low capacitance phase to phase and to ground cable at the drive output. 21 Install a load reactor if motor leads are greater than 30 ft, also if the application is 600 Volts. 22 Do not install lightning arrestors or power factor correction capacitors on the output of the drive controller. 23 Do not install contactors between drive and motor without consulting Schneider Canada representative. Operating contactors between drive and motor may result in equipment damage. 24 Verify if there is a mechanical brake on the motor. Insure that the brake control sequence is correct and the brake is working properly. 25 Verify if the fast acceleration and deceleration time are critical. 26 Use twisted shielded cable with a pitch of 1 to 2 inches for all analog inputs/outputs. The shield should be connected at drive panel. 27 Use a snubber circuit (surge suppressor) on relay and contactor coils associated with the inverter. Consult Schneider Electric for more information. 28 Do not apply hi-pot or megger test on the motor when it is connected to the drive. Schneider Electric Canada Internal/Public page 33/40 Note 840984731 Copyright © 2006 by Schneider Electric 6 May 17 13. DRIVES RETURN POLICY 1.0 Purpose: To establish a procedure to handle the returns of defective drives to Schneider Electric Services for replacement and / or repair and return under factory warranty or out of warranty. 2.0 Scope and Applicability: 2.1 This policy is intended to provide details specific to the stated products (Drives) . 2.2 This policy is intended as a “product specific” supplement and does not, in any part, replace the Schneider Electric Corporate Policy Procedures for Equipment & Product Returns CQP013. 3.0 References 3.1 Schneider Electric Corporate Policy Procedures for Equipment & Product Returns CQP-013. 4.0 Warranty Statement: 4.1 The following is the Warranty Statement covering the drives from the User’s Manual: “Any control component, which under normal use, becomes defective, within the stated warranty time period, shall be returned to Schneider Electric Services, freight prepaid, for examination. Schneider Electric Services reserves the right to make the final determination as to the validity of a warranty claim, and sole obligation is to repair or replace only components which have been rendered defective due to faulty material or workmanship. No warranty claim will be accepted for components which have been damaged due to mishandling, improper installation, unauthorized repair and/or alteration of the product, operation in excess of design specifications or other misuse, or improper maintenance. Schneider Electric Services makes no warranty that its products are compatible with any other equipment, or to any specific application, to which they may be applied and shall not be held liable for any other consequential damage or injury arising from the use of its products This warranty is in lieu of all other warranties, expressed or implied. No other person, firm or corporation is authorized to assume, for Schneider Electric Inc., any other liability in connection with the demonstration or sale of its products.” 5.0 Procedure: 5.1 As stated in the warranty statement, defective drives shall be returned to Schneider Electric Services (SES) or examination. 5.2 Responsibilities and Procedures as presented in the Schneider Electric Corporate Policy Procedures for Equipment & Product Returns CQP-013 are applicable. 5.3 1. Repairs Only: If the drive is to be repaired (under warranty or out of warranty), the customer should be instructed to return the drive to SES following SES’s return procedures. This is presented in Situation 1. 5.3.2 Drive Replaced and Credit required: If a new drive has been sold to the customer and he is claiming warranty and a credit for the defective drive, he must return the drive using the Corporate Policy Procedures for Equipment & Product Returns, as presented in Situation 2. This requires a RA number from the Regional Returns Representative. 5.3.3 Drive Replaced by Schneider Electric Services In response to a request for service, SES may replace a drive under warranty. This is presented in Situation 3. Schneider Electric Canada Internal/Public page 34/40 840984731 Copyright © 2006 by Schneider Electric 6 May 17 5.4 Examples: The following examples provides three situations and details on how they should be handled. 5.4.1 Situation 1: Repair and Return: Customer has failed drive and can wait for repair and return. (In this case, the customer can either run his equipment in bypass mode or has a spare drive to install in the place of the defective drive). Procedure: Applicable for Warranty and Non-warranty repair and returns. 1. Customer (or his distributor) contacts Schneider Electric Services for a SERVICE Return Authorization number. (SRA number). If drive is out of warranty, customer must provide Purchase Order to cover the repairs. 2. SES issues SRA number to customer and asks customer to complete the Drive Failure report. Both the SRA number and Drive Failure Report must accompany drive when shipped to Schneider Electric Services. 3. Customer ships the drive prepaid to SES at Rexwood Road (or designated Service Center) to the attention of Electronic Repairs. 4. SES will inspect the drive and, if required, make necessary arrangements to return the drive to the source plant for repairs. Alternatively, SES will repair the drive and return to the customer. 5. If a site visit is required or requested, the local SES office opens a FS (Field Service Work Order Number). Purpose of site visit is to determine whether or not problem is one of application or setup and, if in question, to determine if drive is under warranty. The site visit is a billable service to the customer’s account, unless other arrangements are made, at SES’s then applicable commercial rates, regardless of the drive’s warranty status. 6. If the repairs are covered under warranty, SES will issue an internal invoice to the product’s warranty account. 7. If, in the opinion of either SES or the source plant, the failure is deemed to not be covered under warranty due to the nature of the defect, SES will contact the customer to inform them and request a Purchase Order to cover the repairs. 8. Copies of invoice and any report should be forwarded to Drives Marketing and to SES HQ Attention Warranty. 5.4.2 Situation 2: Provide Replacement Drive & Issue Credit for Defective Drive Customer has failed drive and cannot wait for repair and return. (In this case, the customer cannot run his equipment in bypass mode or does not have a spare drive to install in the place of the defective drive). Procedure: Applicable for Warranty and Non-warranty repair and returns. 1. Customer issues Purchase Order for a replacement drive and requests a Return Authorization from Regional Returns Representative (RRR) for the defective drive. NOTE: Check if a replacement drive is available from Repair/Exchange Inventory before ordering new drive from Caravelle. 2. Replacement drive is shipped and customer is invoiced for the new drive. 3. The RRR issues RA number to customer and asks customer to complete the Drive Failure report. The RRR will also provide customer with SRA number. Both the RA form, SRA number and Drive Failure Report must accompany drive when shipped to Schneider Electric Services. 4. The RRR faxes (or emails) RA form to SES HQ at Verbena along with the Drive Failure Report, if available. 5. Customer ships the drive prepaid to SES at Rexwood Road (or designated Service Centre), attention Electronic Repairs. Schneider Electric Canada Internal/Public page 35/40 840984731 Copyright © 2006 by Schneider Electric 6 May 17 6. SES will inspect the drive and, if required, make necessary arrangements to return the drive to the source plant for repairs. 7. If a site visit is required or requested, the local SES office opens a FS (Field Service Work Order Number). Purpose of site visit is to determine whether or not problem is one of application or setup and, if in question, to determine if drive is under warranty. The site visit is a billable service to the customer’s account, unless other arrangements are made, at SES’s then applicable commercial rates, regardless of the drive’s warranty status. 8. If the repairs are covered under warranty, SES will “sign off” on the RA and return the signed RA to the RRR to process as a credit to the customer. 9. If, in the opinion of either SES or the source plant, the failure is deemed to not be covered under warranty due to the nature of the defect, SES will contact the customer to inform them and request a Purchase Order to cover the repairs. SES will return the RA form to the RRR noting “not covered by warranty”. 10. Copies of invoice and any report should be forwarded to Drives Marketing and to SES HQ Attention Warranty. 5.4.3 Situation 3: Service Provides Replacement: This situation is similar to situation 2 except SES has made a site visit and has determined the failure to be warranty, not an application problem and has provided (or will provide) a new drive. Procedure: Applicable for Warranty repair and returns / replacement only. 1. SES has made a site visit (with approval or at request of sales or marketing). The local SES office opens a FS (Field Service Work Order Number). Purpose of site visit is to determine whether or not problem is one of application or setup and, if in question, to determine if drive is under warranty. (The site visit may be a billable service to the customer’s account, unless other arrangements are made, at SES’s then applicable commercial rates, regardless of the drive’s warranty status). 2. Drive is deemed defective and under warranty. 3. SES places an order on the warehouse (Caravelle) for a replacement drive by issuing a purchase order/Q2C against the warranty FS opened above. NOTE: replacement drive may be available from Repair/Exchange Inventory. 4. Drive is delivered and installed by the customer and re-commissioned by SES. 5. Defective drive, depending on size, is either shipped by customer to SES or picked-up by SES. Since the drive was replaced through a warranty FS, no credit is due to the customer. 6. Copies of invoice and any report should be forwarded to Drives Marketing and to SES HQ Attention Warranty. 6.0 Inspection Fees All Drives returned for Inspection are subject to an inspection fee, as listed below. All sizes VSD17 $120.00 VSD57 less than 100hp $240.00 VSD57 100hp and above $480.00 The above applies for drives under warranty or out of warranty. Inspection fee will apply: On any and all drives that are non-warranty (because of type of failure), On any drive sent in for inspection and / or repair and no problem is found, If customer decides not to proceed with repairs after repair price has been quoted. End. Schneider Electric Canada Internal/Public page 36/40 840984731 Copyright © 2006 by Schneider Electric 9. DRIVES FAILURE REPORT Date: ________________________ SRA Number_________________________________ (Return Authorization Number provided by Schneider Canada Services) Customer (User) Information Company: Distributor Information Company: Address: Address: City, Province: City, Province: Phone: Phone: Fax: Fax: Contact Name: Contact Name: PO Number: PO Number: DATE DRIVE RETURNED: _______________RETURNED TO: ___________________ CONTROLLER (DRIVE) & PROBLEM INFORMATION Catalogue No: Serial Number: Original Order No: Distributor: Date: Time in service: < 1 year > 1 year > 5 years Fault Codes: please list 1 ____________ 2 _____________ 3 _____________ 4 ____________ 5 ______________ 6 ____________ 7 _____________ 8 _____________ 9 _____________10 _____________ (Check parameter 200 on VSD57 or parameter 70 on VSD17.) Did any other equipment fail at approximately the same time as this equipment? If so please describe: Other problem information: Have there been any previous failures at this location? Braking Module (if installed) Cat. No: Line Side Reactor YES NO Serial Number: Load Side Reactor YES NO APPLICATION Pump Fan Conveyor Vertical Movement Other (describe): HP Voltage Current Electromechanical brake: Yes No Motor Information: HP Frame Voltage FLA NEMA type RPM (base speed @ 60 Hz) Efficiency Duty Cycle Fan Cooled (separate fan motor) Multi-motor drive: Yes No If yes, number Speed regulation Yes No HPs ENVIRONMENT Motor Environment Dry Wet Explosive Dusty Corrosive Other ________________ Ambient Temperature oCoF Controller Environment Dry Wet Explosive Dusty Corrosive Other _______________ Ambient Temperature oCoF Drive Enclosure: EEMAC type Wall mounted MCC installed Free standing Cable length from Drive/controller to motor Feet Meters Additional information or comments: Schneider Electric Canada Internal/Public page 37/40 840984731 Copyright © 2006 by Schneider Electric PHYSICAL INSPECTION & TEST REPORT Physical Inspection (describe): Pass Fail Not Possible Replaced Yes No Power Board Control Board Precharge Braking Module Other/Test Results (describe): On-site repairs: Yes No Return to EPR Replaced Yes Power Switching Components Measuring Board Capacitors Transformer Auto self test No RECOMMENDATIONS/FINDINGS Repair Estimate: Yes No If yes, $ Replacement required during repairs Yes No Provide customer with new drive: Yes No If yes, replacement drive Serial Number: If yes, SNA Order number: Warranty Yes No If not warranty, customer PO: Application or Mechanical Problem: Overheating of controller: Yes No Recommission or verify parameters and set-up Adjust Acceleration/Deceleration times: Adjust Slip Compensation: Overvoltage suspected: Yes No Yes No Adjust current limit: Reset special functions: (specify) Increase ventilation: Add Line Reactor Model No: Increase HP rating of drive: Other recommendations: Defective Drive Returned to Caravelle Technician: (print) Date: Customer Date: Distribution: SCS HQ Schneider Electric Canada Internal/Public page 38/40 C RA#: (signature) SA Marketing o Reduce operating temperature to: Add Load Reactor Model No: FS #: FS File Technician 840984731 Copyright © 2006 by Schneider Electric PHYSICAL INSPECTION & TEST REPORT Physical Inspection (describe): Pass Fail Not Possible Replaced Yes No Power Board Control Board Precharge Braking Module Other/Test Results (describe): On-site repairs: Yes No Return to EPR Replaced Yes Power Switching Components Measuring Board Capacitors Transformer Auto self test No RECOMMENDATIONS/FINDINGS Repair Estimate: Yes No If yes, $ Replacement required during repairs Yes No Provide customer with new drive: Yes No If yes, replacement drive Serial Number: If yes, SNA Order number: Warranty Yes No If not warranty, customer PO: Application or Mechanical Problem: Overheating of controller: Yes No Recommission or verify parameters and set-up Adjust Acceleration/Deceleration times: Adjust Slip Compensation: Overvoltage suspected: Yes No Yes No Adjust current limit: Reset special functions: (specify) Increase ventilation: Add Line Reactor Model No: Increase HP rating of drive: Other recommendations: Defective Drive Returned to Caravelle Technician: (print) Date: Customer Date: Distribution: SCS HQ Schneider Electric Canada Internal/Public page 39/40 C RA#: (signature) SA Marketing o Reduce operating temperature to: Add Load Reactor Model No: FS #: FS File Technician 840984731 Copyright © 2006 by Schneider Electric Notes: Schneider Electric Canada Internal/Public page 40/40 840984731 Copyright © 2006 by Schneider Electric