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Comm-Tract Corp. Carrier Support Services 1 Mission Statement • Comm-Tract Corp carrier support services are designed to meet the unique requirements of telecommunications carriers today. – Time to Market, Manage Existing Technologies, Profitably deliver Advanced Services – Offer a wide range of engineering services designed to save time and costs in network upgrades, buildouts, modifications, and regular maintenance. – Single point of contact providing all the equipment and implementation resources you need for your CO, hut, cabinet, vault or cell site. – Full-Service provider of technical ( EF & I ) services enabling rapid network deployment. 2 Client Focus Comm-Tract (EF&I) services provides Engineering, Furnishing and Installation to Next Generation Service Providers and Service Provider manufacturers including BLECs, CLECs, DLECs, ISPs, ASPs, etc. Fiber Optic Installation, Maintenance and Service • Metro and Long haul Operations • Complete testing/certifications DS1 – OC192 • OTDR, PMD, BER, ORL • SONET/DWDM proficient Comm-Tract (EF&I) is experienced in network technologies, commercial telecommunications, infrastructure cabling and project management. Comm-Tract provides services in five broad practice areas: Technology Staging and Testing, Infrastructure Design, Deployment Services, Documentation and Training. 3 Carrier Support Services Program Management Project Management Engineering & Design Deployment Assembly/Staging Quality Assurance NOC Support Support Services Testing, Integration & Validation Provisioning Documentation & Training 4 E F & I Services Engineering/Design of Info structure for carrier class collocations sites: • • • • Overhead ladder rack systems equipment racks, cabinets Develop standard materials lists and installation documents Estimate cost, resource and time requirements for subsequent phases Fiber optic raceway, power and grounding systems Installations of Carrier Class networking Equipment: • Long haul fiber optic transmission equipment in transmission Hut’s and collocation sites. Testing: • • Dark fiber turn up and fiber testing procedures Optical T-birds, Spectrum Analyzers, O.T.D.R’s, Polarization Mode Dispersions 5 E F & I Timeline and Lifecycle Based on the detailed, site-level network design and the client’s operational requirements and restrictions, develop a network implementation plan and program manage the deployment of the network. Develop a Detailed Network Implementation Plan, Identifying TimeCritical Milestone Events and Task Interdependencies Achieve Consensus among all Equipment, Software & Service Providers to Comply with the Implementation Schedule and Milestone Delivery Dates Site Survey all Network Locations to Ensure Conformance to Standards Design Criteria Modify Configurations and Red Line Documentation for those Sites which cannot be brought into Conformance with Established Design Standards Program Manage Network Deployment and Monitor Fulfillment of Assigned Tasks by Vendors, Service Providers, Subcontractors, the Client and Comm-Tract Inspect, Accept & Hand off Network Locations as Completed Estimate Cost, Resource and Time Requirements for Subsequent Phases 6 Program Management Primary point of contact for client Develop a detailed implementation plan Achieve consensus with the implementation plan and milestones Communicate implementation plan Manage program to implementation plan Identify and manage risk Manage deployment team Cost reporting Metrics reporting 7 Project Management Deployment planning & management Site Surveys Requirements documentation & analysis Testing & Staging Installation Documentation & training 8 Project Management Perform site surveys to ensure site conformance to design standards Coordinate with space provider for necessary work approvals and meetings Monitor day to day site work to meet project schedule Provide conflict resolution to site specific issues Identify, document and determine site specific information for all power, grounding, data cable, wire terminations, cage details, provider points of contact and facility access information. Material Labor Space provider issues Perform quality assurance inspections on completed work 9 Survey & Detail Engineering • Perform System Design • Perform Site Surveys • Prepare Installation Specification Package • Provide Ongoing Installation Support • Update all Client Drawings • Submit As-Built Installation Package 10 Engineering & Design Physical Issues Space planning Equipment floor layout Cable management Environmental control Define all materials required per conformance to space provider standards Develop installation processes and procedures 11 Engineering & Design Logical Issues Network architecture Equipment configurations Equipment card assignments IP configurations Power planning distribution AC and DC power Grounding Equipment plug-in assignments 12 Pre-Assembly/Staging • Receipt & Inventory of Client Equipment • Pre-Assembly Engineering Specification • Pre-Assemble Equipment (Rack & Stack) • Special Cable Manufacturing • QC Inspection • Pre-Configuration Test • Final Inventory and QC Inspection • Equipment Warehousing & Distribution to Site 13 Equipment Staging and Delivery Generation breakdown of all required materials to support deployment Schedule material deliveries per schedule for whole deployment Receive, inventory and stock all materials in centralized secure warehousing facility Provide inventory management of client equipment and configurations Configure equipment with client provided IP addressing scheme Pick and pack all materials specific to each shipment requirements Arrange equipment shipments to sites or subcontractors Provide periodic inventory report Identify shortages and fill in advance of need 14 Deployment Services Hardware Facilities Routing and switching Cabinets Racks Table top Software Installation Configuration Circuits Provisioning Termination People Program managers Engineers Project managers Support specialists Warehousing Documentation Contracts Finance Subcontractors 15 Services: Field Installation & Test • Support Structure • Experienced in: – Area Managers – CO Installations – Field Supervisors – Equipment Removals – Lead Tech’s – Inventory Verification – Indexing Scheme per BellCore Standards • Support Installation Training Center • Total System Testing 16 Services: Quality Assurance • Inspection of In-house Pre-Assembly Work • Inspection of Field Installation Work • On-Site Audits and report generation • Verification of Corrective Action 17 NOC Tier 2, 3 Support Front line for customer support, for a wide range of issues and technologies: Network Monitoring Troubleshooting Maintenance Escalation 18 Support Services Complete maintenance and operation of the customer's system. Long Term Maintenance, where Comm-Tract technicians are permanently assigned to the system to perform routine maintenance and emergency repair/restoral. Periodic Maintenance Services, where Comm-Tract performs pre-scheduled (monthly, quarterly, annual, etc.) maintenance and system performance evaluation. One Time System Performance Evaluation and Maintenance. System test results are presented to the customer with recommendations as to system optimization and preventative measures necessary to insure peak performance. Help Desk – Dispatch – Field Operations 24 x7, 365 days 19 Testing, Integration, Validation Technologies Optical SoftSwitch Operations Advanced Services VOIP 20 Provisioning – T1, T3, IMA Turn Up Testing Acceptance 4/5 Provisioning Services Frame Voice Internet 21 Training Develop standard procedures for network operation, maintenance and support Develop & deliver client training in new network technologies and products Develop & deliver client training in standard procedures for network operation, maintenance and support Assist the client development of an internal training program & organization 22 Documentation Compile information from site surveys Assemble and document installation processes and procedures for site work Floor Plans Computer Aided Design (CAD) drawings Installation notes Equipment Lists Method of procedure (MOP) Quality checklists Document inventory of installed equipment, software, circuits and facilities Develop as-built CAD drawings and documents for each site Revision control 23 Benefits • Leverage Comm-Tract’s Resources – Reduce Incremental Operational Expense (OPEX) – Increase Cash Flow & Profitability – Manage Existing Technology and Networks – Faster time to market • Plan, deploy, turn up capacity 24 Summary • Comm-Tract has developed a methodology to ensure the delivery of consistently successful client engagements. This methodology provides an integrated set of practices, procedures and standards for the development of optimal client solutions. • Our end-to-end capabilities include design, engineering, deployment, and maintenance. We provide both internal network services in the customer premise and external network services in the field. 25