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Connecting to CA’s Demos on Demand
Chapter 1: Connecting to DoD
Prerequisites
To successfully connect to the CA’s environment, ensure you have the following on your
computer:

Internet Explorer 7.0 or higher

Java 1.4 or higher
Testing Your Connection
1. Open Internet Explorer and connect to:
http://www.ca.com/wwsolutions
The following screen appears:
2. Enter the following values:
Username: testconnect
Password: caeitm01!
The following screen appears:
3. In the Applications Window, click on the Welcome to DoD icon
4. Next a Connection center window appears:
5. The following window appears, verifying your connection is successful. If you do not see
this window, refer to the Troubleshooting section.
6. Click on the X of the Citrix Presentation Server Client Window then Click OK to Disconnect
7. Then make sure you Log Off from the Demos on Demand application (Upper Right of
window)
Chapter 2: Troubleshooting
If you do log in successfully above, other common errors can usually be resolved by the end user.
1) ERROR: “Proxy detection failure: Improper auto-configuration URL or error on proxy.pac
detection
To fix proxy issues, follow these steps:
From Internet Explorer, select Tools, Internet Options.
Select the Connections tab and click the LAN Settings button.
Ensure your proxy settings appear as follows:
Click Ok.
Close and restart Internet Explorer and retry your connection
2) The Presentation Server you selected could not be contacted or is not accepting connections.
A) Confirm which Citrix client your pc is using to connect to our back end. If it is Java, it will look similar to
this when it starts to launch:
B) If Java is installed, try the install of the Citrix ICA client from our website
http://www.ca.com/wwsolutions (Download to desktop first, then install)
C) If the ICA Client is already installed, as indicated by the Icon in the task bar shown below, but the error still
comes up indicating the Presentation Server could not be contacted:
Uninstall the existing Citrix ICA client plug in from add/remove programs and download and install the latest
ICA client from http://www.ca.com/wwsolutions
D) If the Java Client and the ICA client are tested and still return the same error, confirm port 443 is open on
the client site inbound and outbound.
3) After launching the application, the dialog box below pops up:
This is an indication that both the JAVA Client and the Citrix ICA web client are not installed. DO NOT save
the file. Instead, cancel and install the lightweight Citrix plug-in for the ICA client,
http://www.ca.com/wwsolutions . (Download to desktop first, then install).
4) You are sure Java is installed, but only a blank dialog box for Java is opening when tying to
launch an application
Make sure Java is enabled if installed. For Internet Explorer, in Internet Options, go to the Advanced Tab and
select the box for JAVA and re-launch the browser.
If you have a Microsoft VM entry, make sure Java Console is enabled.
Click OK.
Select the Security tab and click the Custom Level…button.
Ensure Scripting of Java applets is Enabled:
Close and restart Internet Explorer and retry your connection.
5) After launching an application, the Citrix dialog appears as though it is successfully launching
an application but then the box below disappears and nothing happens. No application seems to
launch and no error is displayed or listed in event viewer.
This is because of a common Term Services Client issue.
Delete the LICENSE00X key on the client machine (in
HKEY_LOCAL_Machine\Software\Microsoft\MSLicensing\store),usually the one with the Product ID of 41
00 30 00 32 00 00 00 and it will be recreated the next time Remote Desktop is launched.
6) If you receive an error about SSL, you may have a security issue.
To correct security issues, follow these steps:
From Internet Explorer, select Tools, Internet Options.
Select the Advanced tab.
Ensure that either or both SSL/TLS are checked.
7) You are on a site where Port 443 is blocked.
If 443 is blocked on the firewall, you can present our VeriSign Secure Cert at the client site to show our
connection in and out is secure. On the http://www.ca.com/wwsolutions page, double click the small yellow
padlock icon on the bottom right of the browser’s status bar and you will see:
Your local IT Staff needs to open up port 443 for our connection to work properly.
8) After Launching an Application, it appears as though it is about to launch, but then there is a
random error regarding the “trusted root certificate” on the local PC
Some Corporate PC’s do not have the Class 3 Public or the Class 3 Secure cert pictured below if they
don’t allow access to the internet. (Click the padlock icon on the bottom of the browser to open the
Certificate Box and then click “certification path” to see it is there.). If this is a client or partner PC,
advise them to have their local IT staff install the cert if possible from
https://www.verisign.com/support/roots/