Download 2015 IPS 001 F - RFI - ICT Professional Services 20 04 15 Final

Information and Communication
Technology (ICT)
Professional Services
Analytics
Web &
Mobile
Developers
Application
Software
Developers
IT / Project
Management
Test & QA
ICT
Professional
Services
SQL
Developers
IT
Consultancy
IT Support,
Admin &
Database
Software
Development
Security &
Telecoms
Request for Information / Market Survey 2015
Survey Response Document
Table of Contents
Background to the OGP ................................................................................................................ 1
Instructions to Suppliers responding to this Survey ....................................................................... 2
Your Contact Details .................................................................................................................... 3
Section 1 – Company Profile ......................................................................................................... 3
Section 2 – Market Analysis .......................................................................................................... 4
Section 3 – Experience ................................................................................................................. 5
Section 4 – ICT Professional Services Checklist .............................................................................. 6
Section 5 – Geographical Spread................................................................................................. 10
Section 6 – Partnership Agreements ........................................................................................... 11
Section 7 – Public Procurement Contracts ................................................................................... 12
Section 8 – Innovation in ICT service delivery .............................................................................. 13
Section 9 – Pricing/Value Information ........................................................................................ 14
Section 10 – Quality of Service Delivery ...................................................................................... 15
Section 11 – Any Other Issues ..................................................................................................... 16
Disclaimer:................................................................................................................................. 17
Background to the OGP
Background to the OGP
The Procurement Reform Programme is one of the key elements of the Government’s Public Sector
Reform Programme. The State spends around €8.5 billion on goods and services each year. This
represents a very significant portion of overall spending and it is, therefore, essential that the public
service achieves maximum value for money and operational efficiency in its approach to public
procurement, delivering sustainable savings for the taxpayer. This has led to the establishment of the
Office of Government Procurement (OGP).
The OGP was officially launched in July 2013 and operates as an office of the Department of Public
Expenditure and Reform (DPER), with its own Vote. It commenced operations in 2014 and will,
together with four key sectors (Health, Education, Local Government & Defence) take responsibility
for sourcing all goods and services on behalf of the public service.
The OGP intends to run a competitive procurement process for ICT Professional Services during
2015. This will result in the establishment of a Framework Agreement available for use by public
sector bodies1. As part of this process the OGP wishes to take market soundings to identify market
capabilities, supply cost factor and general market dynamics.
1
1
Framework Clients are: Ministers of the Government of Ireland, Central Government Departments, Offices and noncommercial Agencies and Organisations which have a formal reporting and legal relationship to Central Government
Departments, including all local authorities in Ireland (themselves including Town Councils, regional assemblies, county
enterprise boards and library bodies), Contracting authorities in the Irish health sector including but not limited to the
Health Service Executive (HSE), the Health Information and Quality Authority (HIQA) and HSE funded agencies delivering
health and personal social services funded by more than 50% from Exchequer funds, Contracting authorities which are
third Level Education Institutions (including but not limited to universities and institutes of technology), HEAnet and its
member institutions, Educational and Training Boards (ETB), ETB schools, primary, post-primary, special and secondary
schools, groups and clusters of schools and youth centres, An Garda Siochána, The Irish Prison Service, Defence Forces
www.procurement.ie
Page | 1
Office of Government Procurement
Joyce House, 8-11 Lombard Street East,
Dublin 2
[email protected]
Instructions to Suppliers
Instructions to Suppliers responding to this Survey
This survey is for you if:


You are a company or other independent expert or professional who provides
ICT Professional Services.
You want to engage with us to help us understand the current market for ICT
Professional Services to Government Departments and/or agencies.
The questions we would like you to complete are contained in the next section of this document. We
would also appreciate if you could provide details of your existing public service contracts as
presented in question 7. This information will contribute to the development of OGP ICT
Professional Services Category Strategy and will provide valuable insight into the public service
contracts currently in place.
Please note that comments received will be treated in the strictest confidence by the OGP, but may
be subject to disclosure under the Freedom of Information Act. Accordingly, market operators
should indicate clearly to the OGP in their submissions any information contained therein that
should be considered as commercially sensitive.
As part of this supply market research and analysis the OGP may seek clarifications from some
organisations or individuals who submit responses to this RFI. The OGP may also seek meetings with
some service providers for market research purposes only. It is not considered feasible or necessary
to hold meetings with all of those that make submissions or with all service providers. Any meetings
organised will be for supply market research purposes only.
We would appreciate your response before 17.00 Thursday 7th May 2015. Replies should be
submitted to [email protected] . No company brochures should be included at this time.
Please note: This is not a competition and we are not seeking tenders at this stage. This is an
information exercise seeking the views of market operators on possible approaches that may be
taken in a tender process which will be undertaken over the coming months.
www.procurement.ie
Page | 2
Office of Government Procurement
Joyce House, 8-11 Lombard Street East,
Dublin 2
[email protected]
Survey Questions
Your Contact Details
Name of Company
Office Location(s)/County
Contact Name
Contact Number
Web Address
Contact Email Address
Section 1 – Company Profile
Q1 - Please tell us about your company. When was it established, how many employees, how
many locations, employee profiles (please list how many staff have 10+ years’, 5 -10 years’ and up
to 5 years’ experience and their respective roles in the company), your core business, relevant
accreditations, market reach and any other relevant information:
Answer:
www.procurement.ie
Page | 3
Office of Government Procurement
Joyce House, 8-11 Lombard Street East,
Dublin 2
[email protected]
Survey Questions
Section 2 – Market Analysis
Q2 – Please tell us about the structure of the supply market for your area of ICT Professional
Services. What is the value of the market in which you participate, particularly the Public Service
element of it? In what direction is the market heading? Please include any other information you
deem relevant.
Answer:
www.procurement.ie
Page | 4
Office of Government Procurement
Joyce House, 8-11 Lombard Street East,
Dublin 2
[email protected]
Survey Questions
Section 3 – Experience
Q3 – Please provide a sample of ICT Professional Services you provide and examples of projects
implemented. What emerging technologies are you supporting? Do you Work independently or
in conjunction with other companies e.g. consortium. Please include any other information you
deem relevant.
Answer:
www.procurement.ie
Page | 5
Office of Government Procurement
Joyce House, 8-11 Lombard Street East,
Dublin 2
[email protected]
Survey Questions
Section 4 – ICT Professional Services Checklist
Q4 - Please place X next to support requirement below to indicate your areas of expertise within
ICT Professional Services
Division
Support Requirements
Analytics
Director Web Analytics
Analytics
Data Scientist
Analytics
Data Architect
Analytics
BigData Analysis Consultant
Analytics
Statistician/Data Analyst
Application Software Developer
Developers
IT / Project Management
Infrastructure Project Manager
IT / Project Management
Development Project Manager
IT / Project Management
Project Manager
IT / Project Management
Programme Manager
IT Consultancy
Systems Analyst
IT Consultancy
Business Analyst
IT Consultancy
SAP ERP Consultant Functional/Technical - All Modules
IT Consultancy
JD Edwards ERP Consultant Functional/Technical - All
Modules
IT Consultancy
Oracle ERP Consultant Functional/Technical - All Modules
IT Consultancy
Agresso ERP Consultant Functional/Technical - All Modules
IT Consultancy
BI Consultant
IT Consultancy
Database / Data Warehouse Consultant
IT Consultancy
Cloud Strategy Consulting
IT Consultancy
CRM Consultant
IT Consultancy
Solutions Architect
IT Support, Admin & Database
Database Admin (Oracle/SQL Server/Sybase)
IT Support, Admin & Database
Systems Admin (Unix/Linux/Windows)
IT Support, Admin & Database
Dev Ops Engineers
IT Support, Admin & Database
Network Engineers
IT Support, Admin & Database
Network Administrators
IT Support, Admin & Database
Notes Developer
IT Support, Admin & Database
Lotus Notes Administrator
www.procurement.ie
Page | 6
Office of Government Procurement
Joyce House, 8-11 Lombard Street East,
Dublin 2
X
[email protected]
Survey Questions
IT Support, Admin & Database
Lotus Domino Application Specialist
IT Support, Admin & Database
Helpdesk Support
IT Support, Admin & Database
Application Support
IT Support, Admin & Database
Senior Support Analyst
IT Support, Admin & Database
Support Engineer
IT Support, Admin & Database
Storage & Hosting Technical Support Engineers - help desk
IT Support, Admin & Database
VMWare Technical Support Engineers - help desk
IT Support, Admin & Database
MS Windows Client Engineers (Certified) - help desk
IT Support, Admin & Database
MS Windows Server Engineers (Certified) - help desk
IT Support, Admin & Database
MS Exchange Server Engineers (Certified) - help desk
IT Support, Admin & Database
MS Lync Engineers (Certified) - help desk
IT Support, Admin & Database
MS Certified Architect - help desk
IT Support, Admin & Database
ICT Trainers Microsoft suite Work /Excel etc.
IT Support, Admin & Database
Microsoft Support & Maintenance
IT Support, Admin & Database
SAN Specialist
IT Support, Admin & Database
Citrix Specialist
IT Support, Admin & Database
Professional Services - Commvault
IT Support, Admin & Database
Professional Services - Voice & LAN
IT Support, Admin & Database
SharePoint Support
Security & Telecoms
Telecoms Engineer
Security & Telecoms
Certified Network Engineer (Cisco, HP, DELL, etc.)
Security & Telecoms
IS Security Architect
Security & Telecoms
IT Auditor
Security & Telecoms
ICT Security Vulnerability Assessment & Penetration Testing
Security & Telecoms
Security Engineer (CISSP / CISA / CISM)
Security & Telecoms
Firewall Support
Security & Telecoms
WAN Services
Security & Telecoms
Fortinet - Support & Training
Security & Telecoms
IT Security Analyst
Software Development
Technical Architect
Software Development
Software Development Manager
Software Development
Software Architect
Software Development
Software Developer
www.procurement.ie
Page |
Office of Government Procurement
Joyce House, 8-11 Lombard Street East,
Dublin 2
[email protected]
Survey Questions
Software Development
Infrastructure Architect
Software Development
.Net Developer
Software Development
SharePoint Developer
Software Development
C++ Developer
Software Development
ASP.Net Developer (Front-end)
Software Development
VB.Net Developer
Software Development
BizTalk Consultant
Software Development
Open Source
Software Development
Java Developer
Software Development
JEE Developer
Software Development
Java GUI Developer
Software Development
Software Development Architect - Java
Software Development
Front End Developer - Java
Software Development
Middleware Developer - Java
Software Development
Back End Developer - Java
Software Development
Analyst Programmer - Java
Software Development
Technical Lead - Java
Software Development
Lead Developer - Java
SQL
SQL Developer
SQL
SQL Developer (T-SQL)
SQL
DBA (SQL, Oracle, DB2,etc)
SQL
MS Access Consultant
Test & QA
Test Manager
Test & QA
Localisation
Test & QA
Technical Writer
Test & QA
QA/Test Engineer (manual)
Test & QA
SW Test Engineer
Test & QA
Automation QA Engineer
Test & QA
Performance Test Engineer
Test & QA
Test Consultant
Test & QA
Test Analyst (manual / automation
Test & QA
Developer in Test
Web & Mobile
Web/Mobile Developer
www.procurement.ie
Page |
Office of Government Procurement
Joyce House, 8-11 Lombard Street East,
Dublin 2
[email protected]
Survey Questions
Web & Mobile
Web Maintenance Support
Web & Mobile
Web & Intranet Designer/Graphic Designer
Web & Mobile
IOS Developer
Web & Mobile
Android Developer
Web & Mobile
Python Developer
Web & Mobile
PHP Developer
Web & Mobile
UX Developer
Web & Mobile
UI Designer
Web & Mobile
JavaScript Developer
Web & Mobile
Ruby On Rails Developer
www.procurement.ie
Page |
Office of Government Procurement
Joyce House, 8-11 Lombard Street East,
Dublin 2
[email protected]
Survey Questions
Section 5 – Geographical Spread
Q5 – Please outline the geographical areas covered by your company, e.g. city, town, county
Answer:
www.procurement.ie
Page | 10
Office of Government Procurement
Joyce House, 8-11 Lombard Street East,
Dublin 2
[email protected]
Survey Questions
Section 6 – Partnership Agreements
Q6 - Please list OEMs with whom you hold Reseller, Partnership Agreements, etc.
Answer:
www.procurement.ie
Page | 11
Office of Government Procurement
Joyce House, 8-11 Lombard Street East,
Dublin 2
[email protected]
Survey Questions
Section 7 – Public Procurement Contracts
Q7- Please complete the information below for each government department/agency to whom
you currently provide services.
Answer:
Contracting
Authority Name
Broad description
of services
provided
www.procurement.ie
Page | 11
Contract
in place
(Y/N)
Contract
Start
Date
Contract
Expiry
Date
Office of Government Procurement
Joyce House, 8-11 Lombard Street East,
Dublin 2
Estimate
Days
2014
Estimated
Amount
Billed in
2014
(Excl. VAT)
[email protected]
Survey Questions
Section 8 – Innovation in ICT service delivery
Q8 - Innovation in ICT professional services delivery in the last three years - what distinguishes
you from your competition in terms of service delivery?
Answer:
www.procurement.ie
Page | 12
Office of Government Procurement
Joyce House, 8-11 Lombard Street East,
Dublin 2
[email protected]
Survey Questions
Section 9 – Pricing/Value Information
Q9 – a) What type of pricing model do you typically use to charge for ICT professional services?
b) There is a distinct difference between the price paid for a service and the value that such
a service delivers. Please outline your views on how best the value of professional services can be
measured relative to the price paid for the services
c) How should we measure the savings made under any new procurement?
Answer:
www.procurement.ie
Page | 14
Office of Government Procurement
Joyce House, 8-11 Lombard Street East,
Dublin 2
[email protected]
Survey Questions
Section 10 – Quality of Service Delivery
Q10 – We are looking for your input on the following topics:
 What metrics do you currently use to measure client satisfaction and quality of service
delivery (including against your peers)?
 In your view, what solutions are likely to deliver the best overall outcome for the public
sector? Why?
 What are the opportunities for improved quality of service delivery?
Answer:
www.procurement.ie
Page | 15
Office of Government Procurement
Joyce House, 8-11 Lombard Street East,
Dublin 2
[email protected]
Survey Questions
Section 11 – Any Other Issues
Q11 - Are there any other issues that we have not addressed in this document that you would like
to mention?
Answer:
www.procurement.ie
Page | 16
Office of Government Procurement
Joyce House, 8-11 Lombard Street East,
Dublin 2
[email protected]
OGP Contact Information
All queries and responses in relation to this ICT Professional Services survey
should be directed to the ICT Professional Services Team at
[email protected]
Thank you for participating in this survey
Disclaimer:
Please note that this is not a competition but is a Request for Information only. It does not
constitute an offer to enter into a contract. Neither this document nor any information set out
herein shall be regarded as a commitment or representation on the part of the Contracting
Authority to develop the specification in a particular way or to enter into a contractual
arrangement. No enforceable commitment of any kind, contractual or otherwise, will arise from
this Request for Information. The OGP may decide not to proceed with this competition.
Office of Government Procurement
Joyce House
8-11 Lombard Street East
Dublin 2
www.procurement.ie
Page | 17
Office of Government Procurement
Joyce House, 8-11 Lombard Street East,
Dublin 2
[email protected]