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HealthStream Regulatory Script Developmentally Appropriate Care of the Pediatric Patient Release Date: August 2010 HLC Version: 603 Lesson 1: Lesson 2: Lesson 3: Lesson 4: Lesson 5: Lesson 6: Lesson 7: Lesson 8: Introduction Age-Specific Competencies Infants Toddlers Preschoolers Schoolchildren Adolescents Development and Assessment of Competencies Lesson 1: Introduction 1001 Introduction Welcome to the introductory lesson on developmentally appropriate care of the pediatric patient. This lesson gives the course rationale, goals, and outline. As your partner, HealthStream strives to provide its customers with excellence in regulatory learning solutions. As new guidelines are continually issued by regulatory agencies, we work to update courses, as needed, in a timely manner. Since responsibility for complying with new guidelines remains with your organization, HealthStream encourages you to routinely check all relevant regulatory agencies directly for the latest updates for clinical/organizational guidelines. If you have concerns about any aspect of the safety or quality of patient care in your organization, be aware that you may report these concerns directly to The Joint Commission. Point 1 of 4 2 1002 Course Rationale Healthcare professionals are committed to providing quality patient care. To do so, they must understand a patient’s agespecific: • Characteristics • Needs • Challenges This will allow you to better meet your patient’s needs. Point 2 of 4 1003 Course Goals After completing this course, you should be able to: • Define the term “competency” • Discuss needs, characteristics, and related medical care practices for the: • Infant • Toddler • Preschooler • Schoolchild • Adolescent • Describe how age-specific competencies are acquired and assessed NO IMAGE Point 3 of 4 1004 Course Outline This lesson provided the course rationale and goals. Lesson 2 will discuss age-specific competencies. Lesson 3 will describe infants. Lesson 4 will focus on toddlers. Lesson 5 will describe preschoolers. Lesson 6 will focus on schoolchildren. Lesson 7 will describe adolescents. Lesson 8 will discuss development and assessment of competencies. Point 4 of 4 Lesson 2: Age-Specific Competencies 2001 Introduction Welcome to the lesson on age-specific competencies. This lesson will define age-specific competency. This will include why age-specific competencies are important. Point 1 of 10 2002 What Is a Competency? A “competency” is a set of: • Knowledge • Skills • Abilities This skill set allows a person to perform a task. Healthcare staff must develop and demonstrate competencies related to patient care. Point 2 of 10 2003 What Are Age-Specific Competencies? Age-specific competencies are one type of competency. Caregivers must be able to provide care according to a patient’s: • Chronological age • Developmental age • Maturity level Point 3 of 10 2004 Why Develop Age-Specific Competencies? Age-specific competencies: • Improve the quality of patient care • Enable your facility to meet accreditation requirements Let’s take a closer look at each of these goals. Point 4 of 10 2005 Importance of Age-Specific Competencies: Quality Patient Care At each stage of life, human beings exhibit predictable: • Characteristics • Needs • Developmental challenges • Milestones If you understand these features you can provide developmentally appropriate care. Providing developmentally appropriate care will allow you to meet the patient’s needs. Point 5 of 10 2006 Importance of Age-Specific Competencies: The Joint Commission Standards The Joint Commission believes that age-specific competency is important. They require accredited institutions to: • Develop age-specific competencies • Evaluate competencies Competency training and assessment must be documented. Point 6 of 10 2007 The Joint Commission Standards: Assessment of Age-Specific Competencies An employee is competent if he or she knows how human beings grow and develop. The employee can demonstrate this knowledge by: • Using patient data to determine a patient’s status • Interpreting patient information to identify needs • Providing care appropriate to a patient’s age and development Point 7 of 10 2008 Pediatric Age Groups Pediatric patients can be divided into five groups (see table to the right). Remember, features presented in this course are not absolutes. They are guidelines to consider when providing care. Use this framework as a general guide to developmentally appropriate care. Consult your supervisor for facility-specific differences. Point 8 of 10 2009 Review Select the answer that best fits the question. Correct answer: B The Joint Commission believes that age-specific care is important. However, they do not require employees to demonstrate age-specific competencies. a. True b. False Feedback for A. Incorrect. The Joint Commission requires staff to demonstrate age-specific competencies. Institutions must train and assess staff. Feedback for B. Correct. The Joint Commission requires staff to demonstrate age-specific competencies. Institutions must train and assess staff. Point 9 of 10 2010 Summary You have completed the lesson on age-specific competencies. NO IMAGE Remember: • A competency is a set of knowledge, skills, and abilities needed to perform a task. • Age-specific competencies: o Improve patient care o Allow an institution to meet accreditation requirements Point 10 of 10 Lesson 3: Infants 3001 Introduction Welcome to the lesson on the infant. This lesson will describe the characteristics and needs of infants from birth to one year of age. This will include a discussion of care practices appropriate for the infant. Point 1 of 17 3002 Physical Characteristics and Changes: Neonatal In the hours and days immediately following birth, the infant’s physical health is evaluated by looking for: • The presence of normal reflexes (startle, grasp, and gag reflexes) • Good APGAR scores[glossary] • Appropriate vital signs Point 2 of 17 3003 Physical Characteristics and Changes: Year One During their first year of life, infants establish patterns for physical body functions: • Digestion • Temperature regulation • Sleeping They also develop the ability to: • Respond to light and sounds • Respond to familiar faces and voices • Raise head • Roll over • Bring hand to mouth • Crawl • Stand • Walk alone or with help Point 3 of 17 3004 Physical Characteristics and Changes: Developmentally Appropriate Care You can attend to the physical needs of infants by educating parents. For example, teach parents: • How to help the infant establish regular sleeping patterns and positions • How to keep the infant warm Also ask parents: • If the infant’s motor skills appear to be developing normally • If they have noticed any signs of hearing or vision problems Provide hospitalized infants safe, age-appropriate toys to promote motor skills. Point 4 of 17 3005 Nutritional Needs and Related Care Infants grow at a rapid rate. Adequate intake of calories and nutrients must be maintained. During the first several months, infants should receive breast milk or iron-fortified formula. Fluoride supplements may be necessary. At four to six months, strained foods may be introduced. It is best to try one new food each week. Monitor the infant’s tolerance to each new item. After an infant begins to cut teeth, tooth decay can result. Formula or juice should not contact teeth for extended periods of time. Infants should not be put to bed with a bottle. Educate parents about these nutritional needs and issues. Point 5 of 17 3006 Psychosocial and Developmental Characteristics Infants are entirely dependent on others for care. The infant faces the primary task of developing trust in his or her caregiver and the environment. An infant who fails to develop trust may demonstrate failure to thrive[glossary]. Additional characteristics of the infant are summarized in the table on the next screen. Point 6 of 17 3007 Psychosocial and Developmental Characteristics: Table CUDDLING AND TOUCHING ACTIVITIES FINGER-SUCKING EXPLORING WORLD THROUGH TASTE AND TOUCH CHANGES AND DEVELOPMENTS ABILITY TO DIFFERENTIATE PRIMARY CAREGIVER FROM OTHERS (LEADING TO “STRANGER ANXIETY”) CAREGIVERS IMPORTANT RELATIONSHIPS SIBLINGS OTHER FAMILY MEMBERS FEARS SEPARATION FROM PRIMARY CAREGIVER(S) Point 7 of 17 3008 Psychosocial and Developmental Challenges: Developmentally Appropriate Care Promote trust and healthy infant-parent bonds. Encourage parents to hug, cuddle, and touch their infants. Staff members should meet the needs of infants promptly by providing close contact. Minimize the infant’s fear of separation by: • Encouraging the primary caregiver(s) to participate in the examination and treatment of the infant • Keeping the primary caregiver(s) in the infant’s line of sight at all times To minimize stranger anxiety, limit the number of staff members involved in the care of each infant. For hospitalized infants, provide safe, age-appropriate toys for touching and tasting. Point 8 of 17 3009 Cognitive Abilities Infants have limited verbal skills. Initially, communication is limited to crying out of hunger or pain. During the first year, most infants learn to: • Mimic sounds • Speak a few words • Follow simple commands Infants also learn to manipulate and move objects. Learning is by imitation. Point 9 of 17 3010 Cognitive Abilities: Developmentally Appropriate Care All teaching should be directed to the primary caregiver(s). Provide caregivers information on: • Preventive healthcare, including immunizations • Proper infant nutrition • The importance of caregiver-infant bonding • Safety issues for the infant Allow caregivers time to ask questions and return-demonstrate childcare procedures. Point 10 of 17 3011 Safety Needs Safety is a significant issue for infants because they: • Lack the mental and physical skills to keep themselves safe • Are eager to explore the world through taste and touch • Are not aware of potential consequences Point 11 of 17 3012 Safety Needs: Developmentally Appropriate Care Ensuring safety requires attention to the infant and environment: • Infants should be supervised at all times. They may be unattended only when in a crib or playpen. • Medications, small objects, and other unsafe items should be kept out of the reach of infants at all times. • All medical equipment should be removed from the infant’s reach after use. • Appropriate infant car seats should be used. • For sleeping, infants should be placed on their backs. • Other safety precautions should be taken: o Covering electrical outlets o Removing access to cords o Installing infant gates o Locking toilets, etc Point 12 of 17 3013 Pharmacology and Related Care For infants, oral administration of medication is preferred. Medication dosage is based on body weight. Absorption and metabolism of medication are unpredictable. Monitor infants closely after the administration of medication. Point 13 of 17 3014 Other Care Considerations When caring for an infant, always use appropriately sized equipment. Protect infants from infection. The immune system is still developing at this stage. Allow for religious and cultural beliefs (as expressed by the infant’s primary caregivers). Report suspected child abuse or neglect to your supervisor immediately. Point 14 of 17 3015 Review Select the answer that best fits the question. Correct answer: B If an infant is slow to roll over, crawl, or reach other milestones of physical development, this is a sign of a serious problem. Feedback for A: Incorrect. Children develop at different speeds. If an infant is slow to reach milestones of physical development, this may not be anything to worry about. a. True b. False Feedback for B: Correct. Children develop at different speeds. If an infant is slow to reach milestones of physical development, this may not be anything to worry about. Point 15 of 17 3016 Review Select the answer that best fits the question. Correct answer: D Infants enjoy which of the following activities? a. Finger-sucking b. Cuddling and touching c. Exploring through taste and touch d. All of these e. None of these Feedback for A: Not quite. The correct answer is D. Infants enjoy all of these activities. Feedback for B: Not quite. The correct answer is D. Infants enjoy all of these activities. Feedback for C: Not quite. The correct answer is D. Infants enjoy all of these activities. Feedback for D: Correct. Infants enjoy all of these activities. Feedback for E: Incorrect. The correct answer is D. Infants enjoy all of these activities. Point 16 of 17 3017 Summary You have completed the lesson on infants. NO IMAGE Remember: • During the first year of life, infants establish body functions. They develop physical skills and abilities such as responding to light and sound, rolling over, crawling, and standing. • Infants grow at a rapid rate. Adequate intake of calories and nutrients must be maintained. • Infants are entirely dependent on others for care and face the primary challenge of developing trust. • Infants have limited verbal skills. They learn by imitation. • Infants tend to put themselves in unsafe situations. They are eager to explore and unable to recognize danger. • Absorption and metabolism of medication are unpredictable in infants. • Consider these characteristics when caring for infants. Point 17 of 17 Lesson 4: Toddlers 4001 Introduction Welcome to the lesson on the toddler. This lesson will focus on the needs and characteristics of children ages one to three. Developmentally appropriate care also will be discussed. Point 1 of 14 4002 Physical Characteristics, Changes, and Related Care Toddlers develop many physical skills. Over the course of two years, they learn to: • Walk, run, and climb • Throw and drop toys • Stack blocks • Scribble • Use certain fine motor skills • Control the bladder and bowel Toddlers are active and energetic. They must be monitored closely to ensure safety. Point 2 of 14 4003 Nutrition Needs and Related Care Toddlers develop tolerance for a variety of foods. They tend to like finger foods. They may continue to bottle/breastfeed. They may begin to use utensils for eating. They require fewer calories but more protein than infants. They should drink whole milk (not low-fat or nonfat) until the age of two. Risk of cavities increases in toddlers. Educate primary caregivers about: • Nutritional needs • Importance of dental hygiene Point 3 of 14 4004 Psychosocial and Developmental Characteristics Toddlers face the primary challenge of autonomy[glossary] vs. shame and doubt. As a toddler develops autonomy, he or she begins to: • Establish a core identity • Depend less on the primary caregiver(s) • Tolerate brief separation from the primary caregiver(s) If the toddler struggles with autonomy, shame and doubt may develop. He or she may show: • Low tolerance for frustration • Lack of self-confidence Additional characteristics of the toddler are summarized in the table on the next screen. Point 4 of 14 4005 Psychosocial and Developmental Characteristics: Table FRUSTRATION ANGER EMOTIONS AND BEHAVIORS JEALOUSY AFFECTION AGGRESSION/NEGATIVITY (“TERRIBLE TWOS”) IMPULSIVITY IMPORTANT RELATIONSHIPS FEARS PRIMARY CAREGIVER(S) SEPARATION FROM PRIMARY CAREGIVER(S) Point 5 of 14 4006 Psychosocial and Developmental Characteristics: Developmentally Appropriate Care Encourage close contact between toddlers and caregivers. Also encourage caregivers to set safe rules, limits, and boundaries. This will counter the toddler’s impulsivity and lack of self-control. Support and promote the toddler’s developing autonomy: • If safe and possible, allow the toddler to make choices about medical procedures and examinations. • Explain all medical procedures before starting. Use a firm, direct approach. Emphasize what will require the toddler’s cooperation. To decrease separation anxiety, encourage caregivers to participate in examination/treatment of the toddler. Point 6 of 14 4007 Cognitive Abilities Toddlers are eager learners. They explore the world through: • Tasting • Touching • Looking • Listening • Smelling They learn through discovery and imitation. Verbal skills improve. Vocabulary increases. Toddlers understand concrete explanations. They follow simple commands. They also have short attention spans. Time for the toddler does not extend beyond the immediate. Space does not extend beyond what is within sight. The toddler is able to differentiate between familiar people and strangers. Point 7 of 14 4008 Cognitive Abilities: Developmentally Appropriate Care Education of caregivers is important for the toddler. However, toddlers are able to learn about and participate in certain aspects of their own care. When educating caregivers: • Emphasize preventive healthcare, nutrition, and safety • Allow time for questions and return-demonstration When instructing the toddler: • Keep all explanations short, simple, and concrete • Give one direction at a time • Use words that the toddler can understand • Use puppets, dolls, and storybooks • Use praise to encourage correct behavior Point 8 of 14 4009 Safety Needs and Related Care Toddlers are exploratory, impulsive, and energetic. They are unable to recognize danger. They are likely to end up in unsafe situations if not monitored closely. Accidents and injuries may occur as autonomy increases. Choking and poisoning are threats. All of the following should be kept out of reach: • Medications • Small objects • Chemicals • Cleansers Point 9 of 14 4010 Pharmacology and Related Care Absorption and metabolism of medication can be unpredictable. Carefully monitor the effects of all medications. Oral medication is preferable. Medication dosage is based on body weight. Point 10 of 14 4011 Other Care Considerations Use distraction to take the focus off of pain or medical procedures. Use a pediatric pain assessment scale if the toddler is in pain. Plan procedures in advance. This will minimize the toddler’s waiting time. Other care considerations include: • Use medical items of an appropriate size • Report suspected abuse or neglect to your supervisor immediately • Allow for religious and cultural beliefs (as expressed by the toddler’s primary caregivers) Point 11 of 14 4012 Review Select the answer that best fits the question. Correct answer: D Which of the following statements is (are) true? a. Healthcare workers should support and promote the toddler’s developing autonomy. b. Caregivers must set safe rules, limits, and boundaries for the toddler, to counter the toddler’s impulsivity and lack of self-control. c. Whenever possible and appropriate, the toddler should be allowed to make choices related to medical procedures and examinations. d. All of these are true. e. None of these is true. Feedback for A: Not quite. The correct answer is D. All of these are true. Rules, limits, and boundaries are necessary. At the same time, it is important to support and promote the toddler’s developing autonomy. Feedback for B: Not quite. The correct answer is D. All of these are true. Rules, limits, and boundaries are necessary. At the same time, it is important to support and promote the toddler’s developing autonomy. Feedback for C: Not quite. The correct answer is D. All of these are true. Rules, limits, and boundaries are necessary. At the same time, it is important to support and promote the toddler’s developing autonomy. Feedback for D: Correct. All of these are true. Rules, limits, and boundaries are necessary. At the same time, it is important to support and promote the toddler’s developing autonomy. Feedback for E: Incorrect. The correct answer is D. All of these are true. Rules, limits, and boundaries are necessary. At the same time, it is important to support and promote the toddler’s developing autonomy. Point 12 of 14 4013 Review When caring for a toddler, it is important to educate his or her primary caregiver(s). At the same time, however, toddlers are able to learn about and participate in certain aspects of their own care. What are some of the guidelines for communication that can help you teach a toddler most effectively? Type your thoughts in the box below, then click Submit to compare your answer to ours. When teaching or instructing a toddler: • • • • Keep all explanations short, simple, and concrete. Give one direction at a time, using vocabulary that the toddler can understand. Use puppets, dolls, and storybooks to help explain medical procedures, and decrease anxiety. Use praise to encourage correct behavior. Point 13 of 14 4014 Summary You have completed the lesson on toddlers. NO IMAGE Remember: • Toddlers can walk, run, climb, stack blocks, and scribble. • Toddlers develop tolerance for a variety of foods. They tend to prefer finger foods. • The toddler faces the primary challenge of autonomy vs. shame and doubt. • Toddlers are eager learners. But, they have short attention spans. • Toddlers are exploratory, impulsive, energetic, and unable to recognize danger. • Absorption and metabolism of medication can be unpredictable. • Consider these characteristics when caring for toddlers. Point 14 of 14 Lesson 5: Preschoolers 5001 Introduction Welcome to the lesson on the preschooler. This lesson will describe the characteristics and needs of children ages three to five. Care practices also will be discussed. Point 1 of 15 5002 Physical Characteristics, Changes, and Related Care Preschoolers gain in fine motor skills and coordination. They develop the ability to: • Walk on tiptoe • Stand on one foot • Hop • Dress themselves • Feed themselves Recognize and encourage the physical accomplishments of the preschooler. Point 2 of 15 5003 Nutritional Needs and Related Care Preschoolers begin to develop food likes and dislikes. They may be allowed to make some food choices. Promote good nutrition by encouraging healthy choices. Point 3 of 15 5004 Psychosocial and Developmental Characteristics Preschoolers face the challenge of initiative [glossary] vs. guilt. Preschoolers who develop initiative gain in: • Self-confidence • The ability to act with direction and purpose Guilt may appear in the form of: • Fear of punishment • Limited ability to act with purpose and direction Additional characteristics of the preschooler are summarized in the table on the next screen. Point 4 of 15 5005 Psychosocial and Developmental Characteristics: Table TOLERANCE FOR SEPARATION FROM PRIMARY CAREGIVER(S) CHANGES AND DEVELOPMENTS INCREASED INDEPENDENCE INCREASED AWARENESS OF SELF VS. OTHERS INCREASED AWARENESS OF OTHERS’ FEELINGS BETTER IMPULSE CONTROL PEER-GROUP SOCIALIZATION AND PLAY ACTIVITIES AND INTERESTS IMPORTANT RELATIONSHIPS RITUALS AND ROUTINES INTEREST IN SEXUAL DIFFERENCES FAMILY UNKNOWN DARK FEARS BEING ALONE NIGHTMARES INJURY Point 5 of 15 5006 Psychosocial and Developmental Challenges: Developmentally Appropriate Care (1) Preschoolers fear bodily injury and mutilation. Injury and disease can be very upsetting. Provide accurate, age-appropriate information to the preschooler: • Explain healthcare issues clearly • Explain what you are going to do, firmly and directly • Be honest if a procedure will hurt, but explain that it will not hurt for long • Use toys, games, puppets, dolls, and/or storybooks • Use talking, singing, and other distractions Point 6 of 15 5007 Psychosocial and Developmental Challenges: Developmentally Appropriate Care (2) Preschoolers have better impulse control than toddlers. Caregivers and healthcare workers still must establish clear boundaries, limits, and rules. Appropriate behavior should be rewarded with praise. Within safe limits, promote the preschooler’s growing independence by allowing choices. Allow the preschooler to control his or her hospital environment as much as possible. Encourage preschoolers to: • Ask questions and communicate openly • Talk about their feelings and fears • Play with other children To the extent possible in the hospital environment, allow the preschooler to maintain comforting routines. Point 7 of 15 5008 Cognitive Abilities Preschoolers learn through: • Exploration • Discovery • Asking questions (the “why” phase) Verbal skills improve dramatically: • Speech becomes more intelligible • Vocabulary increases to approximately 1000 words • Sentences of four to six words are common Other cognitive advances include the ability to: • Reason logically • Use abstract thought • Distinguish between right and wrong • Maintain attention for longer periods • Learn from and tell stories • Learn and remember home address and phone number Imagination also increases during this stage. Point 8 of 15 5009 Cognitive Abilities: Developmentally Appropriate Care It is possible to provide the preschooler with more detailed healthcare information: • Explain unfamiliar objects • Use correct terminology Caregiver education also remains important. When teaching caregivers, continue to emphasize: • Preventive care • Nutrition • Parenting skills • Safety issues Allow time for both preschoolers and their caregivers to ask questions and return-demonstrate procedures. Point 9 of 15 5010 Safety Needs and Related Care Preschoolers still have a limited ability to recognize danger. They require close supervision. Both preschoolers and their caregivers should be reminded of safety issues and safety habits. Encourage caregivers to promote good safety habits. Be sure to discuss: • Use of safety equipment • Match and fire safety • Pool safety • Car safety • Use of car safety seats or seatbelts Point 10 of 15 5011 Pharmacology Needs and Related Care The oral route of administration is preferred. Medication dosage is based on body weight. Keep all medications out of the reach of preschoolers. Point 11 of 15 5012 Other Care Considerations Additional considerations include: • Promote close contact between the preschooler and his or her primary caregiver(s) • Promote caregiver participation • Plan procedures in advance • Use medical items of an appropriate size • Reported suspected abuse or neglect to your supervisor immediately • Allow for religious and cultural beliefs (as expressed by the preschooler’s primary caregivers) Point 12 of 15 5013 Review Select the answer that best fits the question. Correct answer: B The preschooler’s greatest fear is separation from his or her primary caregiver(s). a. True b. False Feedback for A: Incorrect. The preschooler’s greatest fears are: the unknown, the dark, being alone, nightmares, and bodily injury/mutilation. Feedback for B: Correct. The preschooler’s greatest fears are: the unknown, the dark, being alone, nightmares, and bodily injury/mutilation. Point 13 of 15 5014 Review Select the answer that best fits the question. Correct answer: D When educating the preschool patient, all of the following are best practices EXCEPT: a. Explain unfamiliar objects. b. Allow time for the preschooler to ask questions. c. Have the preschooler return-demonstrate procedures. d. Use easily understood “nicknames” for body parts, medical equipment, and procedures. Feedback for A: Incorrect. A, B, and C all are best practices. The correct answer is D. Use correct terminology. Feedback for B: Incorrect. A, B, and C all are best practices. The correct answer is D. Use correct terminology. Feedback for C: Incorrect. A, B, and C all are best practices. The correct answer is D. Use correct terminology. Feedback for D: Correct. Use correct terminology. Point 14 of 15 5015 Summary You have completed the lesson on preschoolers. NO IMAGE Remember: • Preschoolers gain in fine motor skills and coordination. • Preschoolers begin to develop food likes and dislikes. • Preschoolers face the challenge of initiative vs. guilt. • Preschoolers learn through exploration, discovery, and asking questions. Cognitive advances include the ability to reason logically and use abstract thought. • Safety is an issue for preschoolers. They still have a limited ability to recognize danger. • Consider these characteristics when treating preschoolers. Point 15 of 15 Lesson 6: Schoolchildren 6001 Introduction Welcome to the lesson on schoolchildren. This lesson will focus on the characteristics and needs of children ages five to twelve. This will include developmentally appropriate care. Point 1 of 16 6002 Physical Characteristics and Changes Schoolchildren grow relatively slowly until a spurt at puberty. Note: The onset of puberty varies widely. In many pediatric patients it may not occur until the adolescent stage. Schoolchildren are very active, and increase in: • Neuromuscular [glossary] skills • Balance • Muscular strength Point 2 of 16 6003 Physical Characteristics and Changes: Developmentally Appropriate Care For schoolchildren who enter puberty, provide reassurance that: • The physical changes they are experiencing are normal. • Clumsy and awkward sensations will resolve. Respond honestly to any questions about secondary sexual characteristics. Point 3 of 16 6004 Nutritional Needs and Related Care Schoolchildren tend to prefer fast food and eating with friends. Discuss proper nutrition. Encourage healthy food choices. Point 4 of 16 6005 Psychosocial and Developmental Characteristics The schoolchild faces the primary developmental task of industry [glossary] vs. inferiority. Children who succeed in developing industry tend to display: • Competency • Achievement • Self-confidence Those who do not show signs of inferiority: • Feelings of inadequacy • Fear of not meeting the expectations of others Additional characteristics of the schoolchild are summarized in the table on the next screen. Point 5 of 16 6006 Psychosocial and Developmental Characteristics: Table HOUSEHOLD CHORES ACTIVITIES SCHOOLWORK AND BEHAVIORS MORAL AND ETHICAL BEHAVIOR GENDER-SPECIFIC THOUGHT AND ACTION INDEPENDENCE FROM PARENTS CHALLENGES DEPENDENCE ON SELF IMPORTANT RELATIONSHIPS PEERS LOSING CONTROL FEARS NOT MEETING EXPECTATIONS Point 6 of 16 6007 Psychosocial and Developmental Challenges: Developmentally Appropriate Care Be aware that the schoolchild’s desire for independence may result in rebellious feelings. Rebellion may affect compliance with recommended medical regimes. When treating schoolchildren: • Provide opportunities for decision-making and self-care • Encourage questions and verbalization of feelings • Recognize the need for privacy • Recognize the child’s achievements During long periods of hospitalization: • Provide for schooling • Encourage peer contact Point 7 of 16 6008 Cognitive Abilities Schoolchildren are avid learners. They love to share their knowledge. Cognitive developments include the ability to: • Use logic and deductive reasoning to arrive at conclusions • Understand cause-and-effect • Recognize the existence of past and future • Understand death and its finality • Read and write • Use math skills Schoolchildren still have limited understanding of: • Aanatomy • Bodily functions • Illness Point 8 of 16 6009 Cognitive Abilities: Developmentally Appropriate Care Provide the schoolchild with more detailed healthcare information: • Explain medical procedures in straightforward terms • Use correct terminology • Allow the schoolchild to explore medical equipment ahead of time When educating schoolchildren: • Consider the child’s attention span • Use rewards and praise • Provide privacy, if necessary Point 9 of 16 6010 Safety Needs Safety issues for the schoolchild are related to: • Peer pressure • Substance abuse • Sexuality • Conflict resolution • Preventive healthcare Point 10 of 16 6011 Safety Needs: Developmentally Appropriate Care Peer pressure may lead to poor choices for schoolchildren. Guide the schoolchild toward healthy choices. Discuss and provide accurate information regarding: • Exercise • Nutrition • Safety habits • Smoking • Drug and alcohol use • Sexuality Help caregivers learn to discuss these issues with their children. Help schoolchildren learn to resolve conflict peacefully. Finally, emphasize the importance of preventive healthcare: • Regular checkups • Immunizations on schedule Point 11 of 16 6012 Pharmacology and Related Care Oral administration of medication is preferred. Adult dosages based on body weight are used. Keep all medications and medical equipment out of the reach of schoolchildren. Point 12 of 16 6013 Other Care Considerations Additional considerations for the care of the schoolchild include: • Plan procedures in advance • Report suspected abuse or neglect to your supervisor immediately • Allow for expression of religious and cultural beliefs Point 13 of 16 6014 Review As avid learners who love to share their knowledge, schoolchildren make many cognitive advances. What are some of these advances? Type your thoughts in the box below, then click Submit to compare your answer to ours. Cognitive developments of the schoolchild include the ability to: • Use logic and deductive reasoning to arrive at conclusions. • Understand cause-and-effect. • Recognize the existence of past and future. • Understand death and its finality. • Read and write. • Use math skills. Point 14 of 16 6015 Review Select the answer that best fits the question. Correct answer: B Safety issues for the schoolchild are related to: a. Impulsivity b. Peer pressure c. Inability to recognize danger d. All of these e. None of these Feedback for A: Incorrect. For the schoolchild, safety issues are related to peer pressure. Feedback for B: Correct. For the schoolchild, safety issues are related to peer pressure. Feedback for C: Incorrect. For the schoolchild, safety issues are related to peer pressure. Feedback for D: Incorrect. For the schoolchild, safety issues are related to peer pressure. Feedback for E: Incorrect. For the schoolchild, safety issues are related to peer pressure. Point 15 of 16 6016 Summary You have completed the lesson on schoolchildren. NO IMAGE Remember: • Schoolchildren grow relatively slowly until a spurt at puberty. • Schoolchildren are very active. They make gains in neuromuscular skills, balance, and muscular strength. • Schoolchildren tend to prefer fast food and eating with friends. • The schoolchild faces the primary task of industry vs. inferiority. • Schoolchildren are avid learners who love to share their knowledge. • Safety issues for the schoolchild are related to peer pressure, substance abuse, sexuality, conflict resolution, and preventive healthcare. • Consider these characteristics when caring for schoolchildren. Point 16 of 16 Lesson 7: Adolescents 7001 Introduction Welcome to the lesson on the adolescent. This lesson will describe the characteristics and needs of individuals ages 12 to 18. This will include medical care practices. Point 1 of 16 7002 Physical Characteristics and Changes Adolescents experience dramatic physical change: • Rapid increase in height • Development of primary and secondary sexual characteristics • Development of body hair and facial blemishes Point 2 of 16 7003 Physical Characteristics and Changes: Developmentally Appropriate Care Adolescents are often critical, self-conscious, and confused about their physical appearance and bodily changes. Be sensitive to this issue when caring for the adolescent patient. You should: • Reassure patients regarding the normality of physical changes and the variability in timing of these changes • Allow for privacy Teach the adolescent: • Breast self-exam for females • Testicular self-exam for males Point 3 of 16 7004 Nutritional Needs Adolescents have increased need for: • Calories • Protein • Calcium • Iodine • Iron • B-complex vitamins Many teens do not get the nutrients they need. This is due to factors such as: • Eating a lot of fast food • Dieting • Snacking rather than eating balanced meals Point 4 of 16 7005 Nutritional Needs: Developmentally Appropriate Care To help improve nutritional status: • Provide accurate information about nutrition • Encourage healthy food choices • Discourage food fads and fad diets In addition, screen adolescents for nutritional disorders: • Obesity • Anorexia • Bulimia Point 5 of 16 7006 Psychosocial and Developmental Characteristics The adolescent faces the challenge of identity formation vs. role confusion. Adolescents who achieve identity formation display: • A strong sense of self • Devotion to their duties and obligations • A tendency to keep their word Adolescents who do not may display role confusion: • Poor sense of self • Poor concept of their sexuality Additional characteristics of the adolescent are summarized in the table on the next screen. Point 6 of 16 7007 Psychosocial and Developmental Characteristics: Table INTERNAL: DESIRE FOR BOTH INDEPENDENCE AND DEPENDENCE CONFLICTS EXTERNAL: REBELLION AGAINST AUTHORITY MOOD SWINGS EMOTIONS AND ANGER BEHAVIOR OUTBURSTS PEERS IMPORTANT RELATIONSHIPS OPPOSITE SEX PERSONAL APPEARANCE FEARS NOT BEING ACCEPTED POOR SCHOOL PERFORMANCE Point 7 of 16 7008 Psychosocial and Developmental Challenges: Developmentally Appropriate Care (1) Recognize and respect the need for independence and selfdetermination: • Treat the adolescent patient as an adult • Avoid authoritarian[glossary] approaches • Communicate directly with the adolescent and not through the adolescent’s parents • Encourage self-care and decision-making • Demonstrate acceptance • Be prepared to deal with resistance and rebellion Point 8 of 16 7009 Psychosocial and Developmental Challenges: Developmentally Appropriate Care (2) Be aware that: • Hospitalization may threaten the patient’s evolving selfidentity • Separation from peers may cause concern • The patient may fear that treatment will affect his or her appearance and relationships To reassure the patient: • Encourage peer contact during hospitalization • Encourage questions and verbalization of fears Point 9 of 16 7010 Cognitive Abilities and Related Care Adolescents have fully developed cognitive abilities, including: • Logical thought • Abstract thought • Deductive reasoning • Analytical reasoning Adolescents: • Consider many options when solving problems • Understand hypothetical situations • Form independent decisions Respect the cognitive abilities of adolescents. Explain all medical procedures. Point 10 of 16 7011 Safety Needs Safety issues for adolescents are related to: • Peer pressure • Risk-taking behaviors • Substance abuse • Sexual activity • Depression and suicide Point 11 of 16 7012 Safety Needs: Developmentally Appropriate Care (1) Be aware that peer pressure may lead to poor choices. Guide the adolescent toward healthy choices. Discuss: • Risk-taking • Smoking • Drug and alcohol use • Sexuality With regard to sexuality, in particular: • Correct any misinformation from peers • Teach and encourage sexual responsibility • Monitor for sexually transmitted diseases and pregnancy Point 12 of 16 7013 Safety Needs: Developmentally Appropriate Care (2) To help guard against the dangers of depression: • Screen for depression • Encourage the use of stress-reduction techniques Point 13 of 16 7014 Review Select the answer that best fits the question. Correct answer: D Adolescents tend to be ____ about their physical appearance and bodily changes. a. Unaware b. Indifferent c. Pleased and proud d. Critical and self-conscious Feedback for A: Incorrect. Adolescents tend to be critical, self-conscious, and confused about their physical appearance and bodily changes. Feedback for B: Incorrect. Adolescents tend to be critical, self-conscious, and confused about their physical appearance and bodily changes. Feedback for C: Incorrect. Adolescents tend to be critical, self-conscious, and confused about their physical appearance and bodily changes. Feedback for D: Correct. Adolescents tend to be critical, self-conscious, and confused about their physical appearance and bodily changes. Point 14 of 16 7015 Review Select the answer that best fits the question. Correct answer: A Treat the adolescent patient as an adult. Avoid authoritarian approaches. a. True b. False Feedback for A: Correct. Recognize and respect the need for independence and self-determination. Treat the patient as an adult. Avoid authoritarian approaches. Feedback for B: Incorrect. Recognize and respect the need for independence and self-determination. Treat the patient as an adult. Avoid authoritarian approaches. Point 15 of 16 7016 Summary You have completed the lesson on adolescents. NO IMAGE Remember: • Adolescents experience dramatic physical and sexual change and development. • Adolescents have an increased need for calories and nutrients. They often do not meet this need. • The adolescent faces the challenge of identity formation vs. role confusion. • Adolescents have fully developed cognitive abilities. • Safety issues for adolescents are related to peer pressure, risk-taking behaviors, substance abuse, sexual activity, and relatively high rates of depression and suicide. • Consider these characteristics when caring for an adolescent patient. Point 16 of 16 Lesson 8: Development and Assessment of Competencies 8001 Introduction Welcome to the lesson on development and assessment of agespecific competencies. This lesson will discuss development and assessment of competencies. This includes facility requirements. Point 1 of 10 8002 Facility Responsibilities Your facility must: • Define age-specific competencies • Educate and train staff members • Assess employee competencies Let’s take a closer look at each responsibility. Point 2 of 10 8003 Defining Age-Specific Competencies Each healthcare facility must define the exact competencies to be achieved by its employees. Exact definitions are important. All employees need a clear idea of the knowledge and skills they are expected to have. Your facility’s competencies may differ slightly from those presented in this course. Point 3 of 10 8004 Defining Age-Specific Competencies: Documentation Age-specific competencies may be documented in: • Position or job descriptions • Addenda to position or job descriptions • Unit or departmental policies • Departmental scope-of-service documents • Peer review standards • Contracts between employers and provider groups Ask your supervisor where to find documentation if needed. Point 4 of 10 8005 Education Your facility also should offer training: • Orientation programs • In-services • Videos and other self-learning materials • Computer-based programs • Hospital-wide education programs Completion should be documented in your employee record. Point 5 of 10 8006 Assessment Your facility also must assess age-specific competencies. Specific criteria must be used. Point 6 of 10 8007 Assessment: Methods Assessment methods may include: • Direct observation • Return demonstration • Medical record review • Peer evaluation • Patient satisfaction survey CLICK TO REVEAL Click on each method to learn more. Return demonstration A staff member observes a supervisor teach the proper way to care for a patient. The staff member then demonstrates the care procedure. This shows that he or she has acquired the competency. Direct observation A supervisor watches a staff member provide care to a patient. Developmentally-appropriate care (or lack of) is noted by the supervisor. Medical record review A supervisor checks the medical records of patients. Developmentally-appropriate care (or lack of) is noted. Peer evaluation Coworkers assess the knowledge and ability of a staff member. They are in the best position to view performance on an ongoing basis. Surveys Surveys provide information about patient perceptions of the quality of age-specific care. Point 7 of 10 8008 Review Select the answer that best fits the question. Correct answer: A The direct observation method is used to assess age-specific competencies. A supervisor watches as a staff member provides care or services to a patient of a particular age group. Feedback for A: Correct. A supervisor watches as a staff member provides care or services to a patient. a. True b. False Feedback for B: Incorrect. This statement is true. In direct observation, a supervisor watches as a staff member provides care or services to a patient. Point 8 of 10 8009 Summary You have completed the lesson on acquisition of age-specific competencies. NO IMAGE Remember: • Your facility must define age-specific competencies. • Age-specific competencies may be documented in a variety of places. • Your facility must provide education and training. It must be documented. • Your facility is responsible for assessing age-specific competencies. Point 9 of 10 8010 References • • • • • Joint Commission. Comprehensive Accreditation Manual for Acute Care Hospitals. 2010. CDC. Developmental Milestones. Available at: http://www.cdc.gov/ncbddd/actearly/milestones/index.html. Accessed April 7, 2010. Erikson EH. Identity and The Life Cycle. Psychological Issues vol 1, #1. New York: International University Press. 1959. Available at: http://www.archive.org/details/identityandtheli011578mbp. Accessed April 8, 2010. Edelman CL, Mandle CL. Health Promotion Throughout The Life Span 6th edition. St. Louis: Mosby. 2006. American Academy of Child and Adolescent Psychiatry. Teen Suicide. Available at: http://www.aacap.org/cs/root/facts_for_families/teen_suicide. Accessed April 8, 2010. NO IMAGE Please remember that compliance is the responsibility of each organization. Provision of this list does not imply that the content of this course wholly or partially addresses the guidelines and references provided here. Point 10 of 10 Course Glossary # Term assess to determine the importance, size, or value through official evaluation Definition APGAR score failure to thrive numbered score used to assess a baby's physical state at the time of birth description applied to children whose current weight or rate of weight gain is significantly below that of other children of similar age and sex autonomy initiative industry authoritarian neuromuscular independence or freedom ability or readiness to begin a series of behaviors directed toward a goal determination to perform a task Expecting obedience without question pertaining to the nerves and muscles Pre-Assessment 1. A care-giver demonstrates competency to provide age-related care by: a. Determining a patient’s status from patient data b. Providing care that is appropriate to a patient’s age and development c. Both a and b d. None of the above Correct answer: C Rationale: Knowledge and understanding of chronological age, developmental age, and maturity level supports the ability to determine a patient’s status from the available data and to provide age-appropriate care. 2. An infant who is separated from a primary care-giver will show signs of fear and anxiety. a. True b. False Correct answer: A Rationale: Infants have a fear of separation from the primary care-giver(s). 3. Your pediatric patient is very inquisitive, can speak with a limited vocabulary, loves to explore the world through taste, touch, listening, and smelling, and will follow simple commands. Your patient is a(n): a. Infant b. Schoolchild c. Toddler d. Adolescent e. Preschooler Correct answer: C Rationale: Toddlers are eager learners who explore the world through tasting, touching, looking, listening, and smelling. They have a limited vocabulary as their verbal skills improve. 4. Jason is a child under your care. In talking with his mother, you learn that he takes a bath every night before bed and sleeps with a night light. His mother stays in his room with him until he drifts off to sleep. Based on your knowledge of age-related psychosocial and developmental characteristics, Jason is in which pediatric age group? a. Preschooler b. Toddler c. Schoolchild d. Adolescent e. Infant Correct answer: A Rationale: Preschoolers feel comfortable with rituals (such as a bath every night before bed). They have a fear of being alone and a fear of the dark. Using a nightlight and having his mother stay with him until he falls asleep minimize these fears. 5. Which of the following activities would NOT be appropriate in caring for a schoolchild? a. Pull curtains and close the door to promote privacy. b. Allow participation in decision-making and self-care. c. Limit visitation or communication with friends. d. Explain procedures using correct terminology. Correct answer: C Rationale: Privacy is important to the schoolchild; therefore pulling the curtain and closing the door provides this privacy. The schoolchild has a desire for independence. Allowing participation in decisions and care supports a feeling of independence. The schoolchild’s knowledge of anatomy, bodily functions, and illness is limited. Peers are important relationships to the schoolchild. Peer contact should be encouraged during long hospitalizations. Explaining in clear, accurate terminology helps the child understand what is happening to him/her. 6. Each healthcare facility is responsible for defining and describing the exact competencies required of its employees. Regarding these definitions and descriptions, all of the following statements are true EXCEPT: a. Exact definitions are important so that all employees have a clear idea of the knowledge and skills they need to provide quality, age-appropriate care. b. Descriptions of age-specific competencies may be documented in job descriptions or unit/departmental policies. c. Once a facility has defined and documented its competency expectations, it has no further responsibilities with regard to the age-specific competencies of its employees. d. Clear definitions and descriptions provide reliable guidelines for patient care, but all care should be determined based on individual patient needs. Correct answer: C Rationale: In addition to defining age-specific competencies, facilities are responsible for training and assessing their employees with regard to established competencies. 7. Which of the following is LEAST likely to be true of a 10-year-old girl? a. One of her most significant fears is failure to meet the expectations of others. b. She has a thorough understanding of anatomy, bodily functions, and illness. c. She enjoys receiving praise from her parents, teachers, and other authority figures. d. She is an avid learner who loves to share her knowledge. Correct answer: B Rationale: Schoolchildren have limited understanding of anatomy, bodily functions, and illness. 8. Jane, a 16-year-old patient in your care, has confided to you that she and her boyfriend are sexually active. She is not taking oral contraceptives or using any form of barrier contraception. The best approach to discussing this problem is to: a. Encourage Jane’s parents to restrict Jane’s contact with her boyfriend. b. Tell Jane that she should not be having sex because she is too young. c. Tell Jane’s parents that she needs to start using birth control. d. Provide Jane with accurate information regarding birth control and sexually transmitted diseases. Correct answer: D Rationale: When caring for adolescent patients, avoid authoritarian approaches, and communicate directly with the patient, not through the parents. Education should focus on promotion of safe and healthy choices, including decisions regarding sexuality and substance abuse. 9. Infants require ____ and ____ than toddlers. a. b. c. d. More calories, less protein Fewer calories, more protein Less milk, less food More food, less liquids Correct answer: A Rationale: Toddlers need fewer calories than infants. They need more protein. 10. An infant fails to gain weight at an age-appropriate rate. Possible reasons for this include: a. The infant and his mother are having trouble with breastfeeding. b. The infant’s primary caregivers do not provide enough physical contact (i.e., hugging and cuddling). c. The infant has not learned to trust his environment. d. All of these are possible reasons. e. None of these is a possible reason. Correct answer: D Rationale: Inadequate weight gain can be indicative of poor feeding. It also can occur with failure to thrive. This is a condition sometimes associated with an infant’s failure to develop trust in his or her primary caregiver(s) and environment. Trust and healthy infant-parent bonds develop in part through physical contact. Exam 1. Age specific competencies are necessary for: a. Improved quality of care b. Providing care that meets a patient’s specific needs c. Meeting The Joint Commission accreditation requirements d. All of the above Correct answer: D Rationale: When a care giver is competent in age-related characteristics, quality of care is improved and the care is specific to the age of the patient. This also meets The Joint Commission requirements. 2. Milestones in physical development for infants include responding to familiar faces and voices, crawling, and raising the head. a. True b. False Correct answer: A Rationale: All of these are developmental milestones for the infant. 3. Which of the following should be considered when giving medication to a toddler? a. Oral route is preferable. b. Absorption and metabolism are predictable. c. The dosage is determined by body weight. d. A & C Correct answer: D Rationale: The absorption and metabolism of medication in a toddler is unpredictable. 4. Preschoolers develop the ability to: a. Hop b. Dress themselves c. Walk on tiptoe d. Feed themselves e. All of the above Correct answer: E Rationale: Development during the preschool age includes all of these. 5. Peer pressure plays a significant part in decision making in schoolchildren. a. True b. False Correct answer: A. Rationale: Peer relationships are important to the schoolchild and peer pressure becomes a potential safety issue. 6. Which of the following care practices is (are) important for ALL pediatric patients? a. Report suspected abuse or neglect of pediatric patients to your supervisor immediately. b. Use toys, games, and puppets to educate pediatric patients about medical procedures. c. Direct all healthcare education toward the pediatric patient’s primary caregiver(s). d. All of the above e. None of the above Correct answer: A Rationale: You are required to report suspected abuse or neglect of any pediatric patient, regardless of age. Toys, games, and puppets are appropriate for toddlers and schoolchildren, but not for other pediatric patients. In most cases, the primary caregiver should be included in the pediatric patient’s education. All education be directed to the caregiver only for the infant. As a pediatric patient grows and matures, more and more education should be provided directly to the patient. 7. As children grow, they demand greater and greater independence. Ensure their safety by limiting their ability to make choices. a. True b. False Correct answer: B Rationale: It is important to encourage and promote independence. Allow for choice, when possible and appropriate. Provide for safety in other, age-appropriate ways. 8. Depression and suicide are concerns for adolescents and schoolchildren. a. True b. False Correct answer: A Rationale: Suicide is the third leading cause of death for children and adolescents age 10-14 years old and adolescents and young adults age 15-24 years old. 9. You can stop screening for abuse in: a. Preschoolers b. Schoolchildren c. Adolescents d. All of the above e. None of the above Correct answer: E Rationale: Abuse can occur at any age; therefore, screening should be completed at all ages. 10. Adolescents may experience anxiety related to the timing of physical/developmental changes. a. True b. False Correct answer: A Rationale: Adolescents experience dramatic physical changes that occur at various times throughout adolescence. Anxiety may result in those who begin to develop early as well as in those who develop later into adolescence.