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Next >> Forms of Nonverbal Communication nonverbal communication sending messages without the use of words Include: facial expressions, gestures, and posture. Volunteers to demonstrate different examples Is verbal and nonverbal communication equally as important? Why or why not? 2 Forms of Nonverbal Communication Signals that Send Nonverbal Messages Cultural factors Methods of communication Specific business activities 3 Cultural Factors and Nonverbal Communication Nonverbal Cultural Factors Numbers Colors Emblems Smells Personal appearance and dress Foods 4 Cultural Factors and Nonverbal Communication Numbers American culture, 13 is unlucky. In Asia 11 is unlucky. Emblems Wearing a cross as jewelry does not evoke much of a reaction in the US, but it may cause resentment in Saudi Arabia. 5 Cultural Factors and Nonverbal Communication Personal Appearance and Dress Different customs regarding shaving, covering your head, wearing hats Colors In China and Taiwan, the color red indicates celebration. In Italy the color purple indicates penance. The color white can symbolize death in some cultures. 6 Cultural Factors and Nonverbal Communication Smells Heavy dose of cologne might bother people in some cultures. Body Oder Foods Be aware of vegetarian cultures and those that prohibit specific foods or ingredients. Know when you are being honored or flattered when served a delicacy. 7 Cultural Symbols p. 62 Take a look at the picture Answer the questions Discuss 8 Nonverbal Methods of Communication Time Eye Contact Nonverbal Communication Methods Body Contact Silence Space 9 Nonverbal Methods of Communication Time Habits of being on time associated with good or bad manners. Dining & resting times are different in other parts of the world. Silence In Taiwan it is rude to sit quietly and not maintain an active conversation. In some countries silence may indicate respect and attention. 10 Nonverbal Methods of Communication Personal Space In the US, people stand far apart when they speak. In Middle Eastern countries, standing far away indicates distrust. Body and Eye Contact In Arab countries, holding hands is commonplace. In the US, failure to make eye contact may be considered rude in many Asian countries, looking away while you speak is a sign of respect. 11 Business Behaviors in Other Countries Building long-term business relationships requires knowing about behavior related to: Major holidays Giving and receiving gifts Business visits and entertainment 12 Major Holidays International dealings are affected by holidays in other countries. Holidays may involve more than just taking a day off from school or from work. 13 Giving and Receiving Gifts gift an item given to convey good will There is a big difference between a gift and a bribe. bribe an item or money offered to entice the receiver to do something illegal 14 Giving and Receiving Gifts expatriate a person who relocates in a foreign country to live and/or conduct business must carefully study of appropriate business behaviors acculturation the process of understanding, adapting to, and operating in a foreign country 15 Ethics & Issues p. 66 Grease Payments Read Answer the question Discuss 16 Business Behavior and Communication Two aspects that relate to nonverbal communication: 1. Major business protocols and the proper steps for receiving business visitors 2. Business entertainment customs in various parts of the world 17 Business Protocol Typical Aspects of Business Protocol Greetings and introductions Acceptable and proper gestures Use of names and titles Gift giving Business card etiquette Conducting business meetings Manners Table manners Type of dress Visiting the home of a business associate 18 Conducting a Meeting 1. Set an appointment. 2. Arrive at the appropriate time. 3. Arrange the office and materials. 4. Make introductions. 5. Present gifts. 6. Greet your business associate. 7. Speak formally or informally. 8. Make eye contact or not. 9. Signal that you have reached or not reached an agreement. 10. Close the meeting and say “good-bye.” 19 Business Entertainment Should be carefully planned. Account for differences in arrival times, depending on the culture involved. Location Selection Arrange transportation for your guests. Arrange for an appropriate reception of your guests. Select menu and beverage items carefully. 20 Successful Communication Tips for Successful Communication Act appropriately in business meetings. Understand the culture of the region you are visiting. Understand that nonverbal communication involves sending messages without words through time, silence, personal space, and body and eye contact. Follow proper business protocols. 21 International Business Careers p. 69 Interpreter & Translator Read Answer the question Discuss 22