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Name ______________________________________________________ Date ____________________ Per. _______ Directions Activity 7.1 Test Your Communication IQ Mark each of the following statements related to Communication as either true (T) or false (F). For each false statement, rewrite it to make it a true statement. Write the page number where the answer can be found. Part 1—The Communication Process _______ 1. Communication is the process of sending and receiving information electronically by cell phone, text message, or social networking sites. _____________________________________________________________________________________________________________ _____________________________________________________________________________________________________________ _______ 2. A communication has five parts: sender, receiver, message content, message channel, and context. _____________________________________________________________________________________________________________ _____________________________________________________________________________________________________________ _______ 3. The sender begins the communication process and must determine the best way to send the message. _____________________________________________________________________________________________________________ _____________________________________________________________________________________________________________ _______ 4. Barriers to communication are rarely present in the communication process. _____________________________________________________________________________________________________________ _____________________________________________________________________________________________________________ _______ 5. Using jargon is one method used to ensure effective communication. _____________________________________________________________________________________________________________ _____________________________________________________________________________________________________________ _______ 6. When communicating, it is important to understand the nonverbal message in addition to the words that are spoken. _____________________________________________________________________________________________________________ _____________________________________________________________________________________________________________ _______ 7. Nonverbal communication includes touch, eye contact, gestures, posture, and facial expressions. _____________________________________________________________________________________________________________ _____________________________________________________________________________________________________________ _______ 8. Nonverbal gestures mean the same thing in every culture. _____________________________________________________________________________________________________________ _____________________________________________________________________________________________________________ Part 2—Communication Skills _______ 1. Messages maybe subject to interpretation based on the receiver’s experience, background, and other factors. _____________________________________________________________________________________________________________ _____________________________________________________________________________________________________________ _______ 2. In the restaurant and foodservice industry, it is important for guests to find the employees credible. _____________________________________________________________________________________________________________ _____________________________________________________________________________________________________________ _______ 3. When listening to speakers, it is a good idea to finish their sentences for them. _____________________________________________________________________________________________________________ _____________________________________________________________________________________________________________ _______ 4. A good speaker rarely interacts with the audience, uses buzzwords, and speaks in a monotone. _____________________________________________________________________________________________________________ _____________________________________________________________________________________________________________ _______ 5. When speaking on the phone, it is a good idea to take notes if the caller has a large amount of information to share with you. _____________________________________________________________________________________________________________ _____________________________________________________________________________________________________________ _______ 6. Written messages are often more formal than speaking. _____________________________________________________________________________________________________________ _____________________________________________________________________________________________________________ _______ 7. When writing in the workplace, it is acceptable to use abbreviations commonly used in text messages. _____________________________________________________________________________________________________________ _____________________________________________________________________________________________________________ _______ 8. To make professional written communication easier to understand, use proper grammar, spelling, and punctuation. _____________________________________________________________________________________________________________ _____________________________________________________________________________________________________________ Part 3—Types of Communication _______ 1. A mission statement describes the company’s purpose and key objectives to the team and its owners. _____________________________________________________________________________________________________________ _____________________________________________________________________________________________________________ _______ 2. A vision statement defines the company’s financial goals. _____________________________________________________________________________________________________________ _____________________________________________________________________________________________________________ _______ 3. Interpersonal communication is any two-way communication that has delayed feedback and only occurs between friends and family. _____________________________________________________________________________________________________________ _____________________________________________________________________________________________________________ _______ 4. Actions are as important in building trust as the conversation can be. _____________________________________________________________________________________________________________ _____________________________________________________________________________________________________________ _______ 5. Empathy is the act of identifying with the feelings, thoughts, or attitudes of another person. _____________________________________________________________________________________________________________ _____________________________________________________________________________________________________________ _______ 6. Successful managers will use a variety of communication methods to communicate with their staff and coworkers. _____________________________________________________________________________________________________________ _____________________________________________________________________________________________________________ _______ 7. Coaching is a technique that should only be used when an employee is in danger of being fired. _____________________________________________________________________________________________________________ _____________________________________________________________________________________________________________ _______ 8. When correcting employee behavior its best to wait for several days after the incident happened. _____________________________________________________________________________________________________________ _____________________________________________________________________________________________________________