Download supervision manual

• Encourage Promotores(as) to always carry a cell phone and a charger.
• Create an emergency plan for a variety of situations with Promotores(as).
MAINTAINING BOUNDARIES
Boundaries can be difficult to set not only between Promotores(as) and their
communities, but between you and the Promotores(as) as well. You can lead
by example to help the Promotores(as) maintain professional boundaries with
their clients by doing the same yourself. Keeping professional boundaries will
help avoid difficult situations and create a healthier working environment.
Promotores(as) are peers by definition, so they are already deeply involved
in the community. Furthermore, they are highly empathetic and are willing
to go to great lengths to serve their communities. These traits are what
make Promotores(as) so successful, but they can also lead to stress for
the Promotores(as). Professional boundaries may be different for each
Promotor(a), and that’s okay. Review this topic in training and challenge the
Promotores(as) to define their boundaries. Although the Promotores(as) will
likely have different levels of comfort setting boundaries, be sure to review
strategies for setting boundaries in their work and review what would be
considered unacceptable. For example, loaning money to a client would
universally be considered an unacceptable breach of professional boundaries.
Suggestions for Helping Promotores(as) Set and Keep Boundaries
• Set work hours for their appointments, paperwork or data entry,
timesheets, etc.
• Encourage them to turn their phones off when not working (and do
the same yourself)
• Establish when Promotores(as) will conduct home visits
• Only contact Promotores(as) at appropriate hours
• Encourage leave
• Determine best communication methods
• Check in on caseload
• Know when to delegate
SUPERVISION MANUAL FOR PROMOTOR(A) DE SALUD PROGRAMS
49