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IMPERIAL COLLEGE LONDON JOB DESCRIPTION JOB TITLE: Programme Manager (Imperial Create Lab) JOB FAMILY AND LEVEL Professional Services Level 3b DEPARTMENT: Enterprise REPORTING TO: Enterprise Development Manager INTERNAL LIAISON: Enterprise Division, Faculty & Departmental representatives, Business School, Imperial College Student Unions, Education Office, Advancement, Research (IP) Office, Communications, Student body; EXTERNAL LIAISON: Alumni; Philanthropic, Charitable and other supporters; Imperial Innovations; Industry; Professional services organisations; Public bodies; Government; other HEIs; HOURS: 12 months, fixed term (1 FTE) SUMMARY OF POST: The Imperial Create Lab programme is designed to support a growing community of emerging innovators and entrepreneurs at Imperial College London. Following a highly successful three years of the initiative, the primary purpose of this role is to provide a dedicated resource to manage the operational delivery of the programme towards 2016/17 with a view to establishing it as a core part of Imperial’s enterprise support eco-system. The Programme Manager (Imperial Create Lab) will support the delivery of all programme content, events and communications, including the oversight of both participants and contributors. The person will work with the division’s Enterprise Development Manager, to enhance and expand the programme with support from corporate and other partners, in line with the College’s broader strategic objectives and to ensure its future success and sustainability. DUTIES AND RESPONSIBILITIES: Management Manage the operational delivery of the Imperial Create Lab (ICL) programme, and identify, engage and oversee internal and external resources required for its successful delivery Support a dynamic ICL programme for a membership group of past, present and prospective students Develop and manage communication tools including on and off-line, to support knowledge and experience exchange, utilising social media, and overseeing all materials for the programme Manage internal and external facing events for both participants and supporters of the programme Liaison and Influence Act as the key point of contact for past, present and prospective ICL programme participants, providing a proactive and responsive interface Contribute to the development of communication plans and initiatives to ensure student engagement and participation, and also to attract support from internal experts and external organisations Inform changes to the programme’s structure, shape and value proposition through feedback and the development of new ideas Work with the Enterprise Development Manager to develop coordinated external alumni, corporate and philanthropic engagement Planning and Organising Support the development and production of a creative ICL programme and high quality content to attract the very best applicants Identify, engage and oversee expert suppliers, both internal and external to the College, to develop and deliver complex intellectual content and events Manage the pipeline of incoming ICL programme enquires and applicants and outgoing opportunities for programme alumni Work with the wider enterprise community to signpost students to additional support both internal and external to the College Finance and Resource Management Support the planning of an agreed ICL programme budget and deliver the ICL programme within financial, resource, time and quality parameters Select, liaise with and manage all sub-contracted service providers (internal and external) and ensure delivery in line with expectations Ensure a sound financial operations, invoicing and administration in a timely and professional manner Analysis and Reporting Review the ICL programme, membership engagement and College support on a continuous basis, seeking feedback in order to recommend improvements and develop the ICL programme offer Analyse and regularly report progress or challenges to the Enterprise Development Manager, the senior management team and other key stakeholders Identify, collect and manage timely, appropriate and detailed management information conducive to supporting longitudinal monitoring of student and alumni profiles, performance and outcomes Customer Service Establish relations with past, current and prospective students to ensure student satisfaction and value from the ICL programme by being proactive as well as responsive to their needs. Maintain relationships with key stakeholders, taking exceptional care of relevant academic champions at Imperial and the interests of the programme’s strategic partners, to ensure the highest level of institutional support and the widest possible community supporting the programme Establish feedback mechanisms with participating students, contributors and collaborators, monitoring their satisfaction, and responding quickly to operational challenges and arising needs or concerns Continuous Improvement Identify opportunities for change and continuous improvement to the design, shape and structure the ICL programme Create an atmosphere of excitement, implementing and delivering continuous improvement to retain a fresh and relevant programme that remains attractive and grows in perceived quality among current and prospective participants Keep skills up to date and develop knowledge in the area of early-stage technology innovation and entrepreneurship To observe and comply with all College policies and regulations, including the key policies and procedures on Confidentiality, Intellectual Property, Conflict of Interest, Data Protection, Equal Opportunities, Financial Regulations, Health and Safety, Imperial Expectations, Information Technology, Private Engagements and Register of Interests, and Smoking Job descriptions cannot be exhaustive and the post-holder may be required to undertake other duties, which are broadly in line with the above key responsibilities. Imperial College is committed to equality of opportunity and to eliminating discrimination. All employees are expected to adhere to the principles set out in its Equal Opportunities in Employment Policy, Promoting Race Equality Policy and all other relevant guidance/practice frameworks. IMPERIAL COLLEGE LONDON PERSON SPECIFICATION Applicants are required to demonstrate that they possess the following attributes. Imperial Expectations These are the 7 principles that Imperial leaders, managers and supervisors are expected to follow: 1) Champion a positive approach to change and opportunity 2) Communicate regularly and effectively within, and across, teams 3) Consider the thoughts and expectations of others 4) Deliver positive outcomes 5) Encourage inclusive participation and eliminate discrimination 6) Support and develop staff to optimise talent 7) Work in a planned and managed way Education and Qualifications Essential A good undergraduate level degree Evidence of appropriate continuous professional development Advantageous Masters level degree, or equivalent qualification Membership of a relevant professional body Experience and Knowledge Experience of working in the area of innovation and entrepreneurship support at a level suitable to facilitate credibility and positive relations with staff, students, alumni and external partners Project management experience at a level conducive to delivering a high quality extracurricular experiential learning programme in a world-class institutional setting Experience in ensuring the successful delivery of outputs engaging and directing complex groups of suppliers, colleagues, and collaborators Organising and planning and delivering both student oriented and partner engagement activities successfully, e.g. small (1:1), medium (10 person) and large (100+ person) events Experience of working in large and complex organisations Experience of contemporary higher education and corporate marketing and communications models including on-line, web and social media exposure Skills and Attributes Strong relationship building skills from entry-level student to board level, with the ability to interact in a manner that builds sustainable trust and confidence in the person and the ICL programme Ability to conceive, plan and own operational delivery strategies over multiple years to deliver near, mid and longer term College objectives Well-developed organisation, coordination and facilitation skills with a strong, independently driven delivery focus Successful at working both in an informal team environment, as well as within a formal structure Excellent communication skills, written and verbal, to ensure clear and effective contact for a contemporary student and alumni audience Strong interpersonal skills capable of quickly building rapport with staff, students, alumni, donor and corporate stakeholders Excellent listening skills, with the ability to draw out in depth feedback from past, present and prospective ICL programme participants, monitor their satisfaction, and relay detailed intelligence from remote client interactions to interested parties within and beyond Imperial Understanding of the international STEM teaching, research, innovation and business environment Dynamic problem solving skills, with the ability to respond quickly and effectively to participant, contributor and partner needs and requests, maintaining composure under pressure