Download the leeds teaching hospitals nhs trust

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THE LEEDS TEACHING HOSPITALS NHS TRUST
1. JOB DETAILS
Job Title:
Apprentice Clinical Support Worker
Reports To:
Senior Sister / Charge Nurse
Accountable To:
Matron
Band:
Band 1
Unit / Department:
To be assigned on completion of induction
CSU:
To be assigned on completion of induction
Location:
To be assigned on completion of induction
Date:
June 2014
AfC Job Number:
1960
2. JOB PURPOSE
The jobholder will be undertaking a training programme within the Leeds Teaching
Hospital NHS Trust (LTHT). The training will be delivered through formal education
either in-house and or via external providers, and clinical placements. They will be
involved in providing direct and indirect care for patients in support of and supervised
by a registered nurse or midwife and where identified as appropriate by the supervising
registered nurse or midwife, an assistant practitioner or clinical support worker.
It is expected that the apprentice will commit to self-directed study and successfully
complete the training programme within the contract period.
The jobholder will contribute to the maintenance of an environment for effective care.
The jobholder must be 18 years old or over
3. JOB DIMENSIONS
The jobholder will work under supervision within a clinical area caring for patients
whilst undergoing the training programme.
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4. Organisational Chart
Matron
Senior Sister or
Charge Nurse
Sister or Charge
Nurse
Staff Nurse
Assistant
Practitioner
Senior Clinical
Support Worker
Clinical Support
Worker
Apprentice
Clinical Support
Worker (this post)
5. KNOWLEDGE, SKILLS AND EXPERIENCE REQUIRED
Qualifications
 A Level 1 pass in the LTHT designated literacy and numeracy test
Experience
 Experience of working within a health care setting – (desirable)
Training
 Willing to undergo training
6. CORE VALUES
 Respect the contribution of all members within the team and the importance of
working together to give patient care.
 Commitment to contributing to a quality service in an efficient and effective
manner.
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Commitment to ensuring each person is entitled to respect, dignity, equal and
human rights.
Recognises the importance of confidentiality.
Commitment to support, uphold and demonstrate the core values and
behaviours of LTHT
7. CORE BEHAVIOURS AND SKILLS
 Personal
Caring,

Compassionate
Motivated

Communication

Literacy
Numeracy
Verbal, non-verbal

Responsibility to others

Reliable
Trustworthy
Adaptable

Safety

Care of environment
Moving and handling
Fire and evacuation
8. CORE KNOWLEDGE AND UNDERSTANDING
 Principles of infection control
 Customer relations
 Maintaining a safe environment
 Emergency procedures
 Equity and diversity
9. PRINCIPAL DUTIES AND AREAS OF RESPONSIBILITY
 Education and Training
- To participate fully in the training programme for the Level 2 Apprenticeship in
Healthcare Support by:
i) Attending formal study sessions
ii) Be willing to undertake self directed learning
ii) Complete all tasks and assignments
iii) Apply skills and knowledge to patient care in the clinical area
iv) Contribute to regular performance and progress reviews
 To complete successfully the academic elements of the programme as specified
by the employer and the training organisation
 To complete successfully the clinical competencies related to national
occupational standards as specified by the employer and the training
organisation.
 To achieve a minimum of Key Skills Level 1 in numeracy and literacy and apply
this learning in the workplace

Maintain high standards of care
 Maintain a safe working environment, reporting incidents, accidents, complaints
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





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Understand the need to maintain and respect patient confidentiality
Complete mandatory training
Participate in workplace evaluations and appraisals of performance
Undertake duties on different wards/depts as directed through the training
schedule
Demonstrate compassion in all interactions with patients
Demonstrate respect for patients with particular regard for privacy and dignity
Act in such a way that safeguards the health and wellbeing of children &
vulnerable adults at all times.
Is familiar with and adheres to, the LTHT safeguarding policies

Support team members with appropriate clinical activities under direct
supervision
 Contribute to the movement and treatment of patients to maximise their physical
comfort
 Check patient’s skin condition and inform staff of any changes
 Assist other healthcare workers to support patients with hygiene and elimination
needs, oral/eye care
 Assist other healthcare workers to support patients in expressing their
healthcare needs
 Assist in the correct handling and measurement of bodily fluids and in the
dispatch of specimens
 Record observations and findings on fluid/food/stool charts
 Assist patients in selecting meal, drinks and snack of choice and assist with
eating and drinking , where necessary
 Weigh patients and record results
 Collect notes/X-rays/patient information from locations across the Trust
 Collect medications from pharmacy (but not controlled drugs)
 Assist in the welcome and reception of patients into the clinical area
 Assist the registered nurse in the care of deceased patients
 Assist in the safe disposal of linen and clinical waste from the clinical area

Develop good working relationship
 Develop good communication skills that demonstrate courtesy and respect
 Form good relationships with other team members including answering the
telephone and passing on messages
 Support effective teamwork by undertaking other clinical activities, under direct
supervision, that would be expected of a Band 2 Clinical Support Worker
 To be alert to issues of risk and concern about care provided raising any
concerns observed via the Trust’s Whistleblowing Policy and supporting
processes.
HEALTH AND SAFETY/RISK MANAGEMENT
All staff are responsible for working with their colleagues to maintain and improve
the quality of services provided to our patients and other service users. This
includes complying at all times with the Leeds Teaching Hospitals NHS Trust
Policies, including Health and Safety policies, in particular by following agreed safe
working procedures, and reporting incidents using the Trust Incident Reporting
system.
INFECTION CONTROL
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The jobholder must comply at all times with the Leeds Teaching Hospitals NHS
Trust Infection Control policies, in particular by practising Universal Infection
Control Precautions. Hand hygiene must be performed before and after contact
with patients and their environment.
EQUALITY AND DIVERSITY
The jobholder must comply with all policies and procedures designed to ensure
equality of employment and that services are delivered in ways that meet the
individual needs of patients and their families. No person whether they are staff,
patient or visitor should receive less favourable treatment because of their gender,
ethnic origin, age, disability, sexual orientation, religion etc.
PATIENT AND PUBLIC INVOLVEMENT
The Trust has a statutory duty to involve patients and public in evaluating and
planning services. All staff have a responsibility to listen to the views of patients
and to contribute to service improvements based on patient feedback.
TRAINING AND PERSONAL DEVELOPMENT – CONTINUOUS PROFESSIONAL
DEVELOPMENT
The jobholder must take responsibility, in agreement with his/her line manager, for
his/her own personal development by ensuring that Continuous Professional
Development remains a priority. The job holder will undertake all mandatory
training required for the role.
RESPECT FOR PATIENT CONFIDENTIALITY
The job holder should respect patient confidentiality at all times and not divulge
patient information unless sanctioned by the requirements of the role.
10. COMMUNICATION AND WORKING RELATIONSHIP
 Education and Training Team
 Nursing Staff
 Allied Health Professions
 Portering
 House Keepers
 Medical Staff
11. SPECIAL WORKING CONDITIONS
i) PHYSICAL EFFORT:
Frequent standing, sitting, walking, kneels and crouches to attend to patient needs.
Responding to changes patient condition.
Patient Care (e.g. drug administration). Shift working.
Moving & handling of patients and equipment on a daily basis:
Patients - 10-120kg (with lifting aids). Equipment - medical equipment, specialised
mattresses (weight 1-20kg).
ii) MENTAL EFFORT:
Frequent mental effort/concentration required in relation to responding to and
meeting patients nursing care needs (e.g. for 8-12 hour shift).
Follows routine and/or direction by registered practitioner
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Verbal and written communication skills required
iii) EMOTIONAL EFFORT:
Exposure to difficult situation including death and dying, distressed patients and
relatives/carers.
iv) WORKING CONDITIONS:
Temperature - should be controlled, but may experience hot or cold work
environment.
Smells - dealing with body fluids.
Violence & Aggression - may experience violence and aggression from patients
and or relatives or carers.
Infection Control - exposure to patients with infections.
12. JOB DESCRIPTION AGREEMENT
Jobholder’s Signature: ………………………………
Date:………………………
Head of Department’s Signature: ……………………
Date:………………………
Head of Department’s Name and Job Title:
……………………………………………………
Staff side representative’s signature (where appropriate): ……………………
Date: …………………….
THE LEEDS TEACHING HOSPITALS NHS TRUST
Person Specification
Post title
Apprentice Clinical Support Worker (Post ref: )
Band
Department
Band 1
To be assigned on completion of induction
CSU
To be assigned on completion of induction
Location
To be assigned on completion of induction
Summary of Role
The jobholder will be undertaking a training programme
within the Leeds Teaching Hospital NHS Trust (LTHT). The
training will be delivered through formal education either inhouse and or via external providers, and clinical placements.
They will be involved in providing direct and indirect care for
patients
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Criteria
Qualifications
Essential
Desirable
A pass at a
minimum of Level 1
in the designated
LTHT basic skills in
literacy and
numeracy test
GCSE A*-E Maths
and
English
(or
equivalent)
Experience
Training
Special Knowledge
Behaviours
Practical Skills
Other
Requirements
Experience
of
working within a
healthcare setting
Committed to
complete the Level 2
Apprenticeship in
Healthcare Support
Insight into roles
responsibilities of
post
Caring
Compassionate
Motivated
Reliable
Trustworthy
Good interpersonal
skills
Team working
Able to fulfil
Occupational Health
requirements for the
post
Evidence obtained
from:
Pre-selection testing
Application form
Application form
Interview
Application form
Interview
References
Application Form
Interview
Application Form
Interview
References
Application Form
Interview
References
Occupational health
screening
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