Download SCR community pharmacy technical troubleshooting

Troubleshooting Guide
Community Pharmacy
Summary Care Record
Alert Viewer
June 2016
Troubleshooting Guide – Community Pharmacy
Contents
Getting started: Launching Summary Care Record (SCR) or Alert Viewer 3
1. Spine Portal URL
3
2. Alert Viewer URL
3
3. Summary Care Record (SCR) URL
4
4. Adding a Favourite or desktop Shortcut
4
Troubleshooting
5
How to check and correct your software versions
5
1. Internet Explorer (IE)
5
2. Google Chrome
6
3. Java
7
4. Microsoft Windows
10
5. NHS Identity Agent
11
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Getting started: Launching Summary Care Record
(SCR) or Alert Viewer
Both Summary Care Record (SCR) and Alert Viewer applications are accessed via the Spine
Portal.
1. Spine Portal URL
Locate the Spine Portal by copying the following URL into your browser window:
https://portal.national.ncrs.nhs.uk/portal/dt
The National Health Service Spine Portal screen should be displayed:
From the list of options select either ‘TES Alert Viewer’ or ‘Summary Care Record (SCR)’
from the list to access the required application.
2. Alert Viewer URL
The Alert Viewer application can also be launched directly using the following URL
https://portal2.national.ncrs.nhs.uk/spinealertservice
The Alert Search screen should be displayed:
Alert Viewer / Summary Care Record (SCR)
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3. Summary Care Record (SCR) URL
The Summary Care Record (SCR) application can be launched directly using the following
URL
https://portal2.national.ncrs.nhs.uk/summarycarerecord/patientsearch
The SCR application Find a Patient screen should be displayed:
4. Adding a Favourite or desktop Shortcut
It is recommended to add the required URL(s) either as a favourite:
1.
Click the Favourites button
2.
Click the down-arrow next to Add to Favourites
3.
Select Add to Favourites bar.
4.
To go to a favourite site, click the Favourites button
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Or as a shortcut on your desktop:
1.
Right click within a webpage
2.
Click Create Shortcut
3.
Click Yes
Troubleshooting
If you are experiencing problems with any of the above when accessing the Spine Portal,
Alert Viewer or the SCR application, you will need to check that you have the correct
versions of:

Internet Explorer (IE) or Google Chrome (whichever you are using)

Java

Microsoft Windows

NHS Identity Agent
You may find that your IT system supplier helpdesk has locked some of this down in which
case you will need to contact them directly in order to resolve any issues.
How to check and correct your software versions
1. Internet Explorer (IE)
Which Internet Explorer (IE) version are you using? Desktop version 11 of MS Internet
Explorer is currently supported (previously 8, 9 and 10 were also supported).
Here's how to find IE version information in the browser:
1. Open Internet Explorer
2. Click the Tools
button (or click Help in the Menu bar)
3. Click About Internet Explorer.
4. The About Internet Explorer screen will be displayed
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Example
2. Google Chrome
Google Chrome is a supported web browser for the Spine Portal, Summary Care Record
(SCR) and Alert Viewer applications, however, if the version of Chrome being used is V45 or
later, then a Chrome extension is needed.
Here's how to find version information in the browser:
1. Open Google Chrome
2. Click the
button, then select Help, or click the Spanner menu icon
3. Select About Google Chrome
4. The Chrome – About screen will be displayed
Example
Instructions for getting the Chrome extension download:
1. Using one of the following two URLs:
I.
http://nww.hscic.gov.uk/dir/downloads/chrome-extension OR
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II.
https://www.dropbox.com/sh/ja1ylh2pg1wh4j4/AAClgR6grcpOnahfdnZyFZWa?dl=0
Download the Chrome Extension, the Native Bridge component and the Google
Group policy templates
2. From the Nativebridge.zip file run NativeBridgeInstaller, this will create the
C:\Program Files\HSCIC\NativeBridge directory
3. From the Google group policy templates zip file, chromegpo:
I.
Drop the chrome.admx file into: %WINDIR%\PolicyDefinitions
II.
Drop the chrome.adml file into the locale: %WINDIR%\PolicyDefinitions\en-US
4. Open Group policy (GPEdit.msc) and the following path:
a.
b.
c.
d.
e.
f.
User Configuration
Administrative Templates
Google
Google Chrome
Extensions
Configure extension installation whitelist.
5. Select Enabled if it isn't already and click the show button, Add the GUID
(ncgfdaipgceflkflfffaejlnjplhnbfn) to the whitelist and apply.
6. Open the Chrome Extensions page, chrome://extensions/ and drag nhs-sm-tools.crx
onto the page and click enable.
7. Close Chrome, re-open and launch the portal.
3. Java
The version of Java that you have installed must be compatible with your NHS Identity Agent
version. The latest Identity Agent is HSCIC IA Version 2.0 however you may have an older
version installed. To find out which Identity Agent you have installed, follow the steps in
section 5 “NHS Identity Agent”.
NHS Identity Agent
Compatible Java versions
HSCIC Identity Agent Version 2.0.
Java 7 and 8
HSCIC Identity Agent Version 1.0.
Java 6 and 7
BT Identity Agent v1.3
Java 6 and 7
If when you attempt to access the Spine Portal you see the screen below (or something
similar, without the list of applications displayed), you should check which version of Java
you have installed.
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To check your Java version, take the following steps:
1. Click on Windows start button, located at the bottom left hand corner of you screen
2. Click on Control Panel (if you can’t see it, type “Control Panel” in the Search field)
3. Click on Programs and Features, then find Java within the list in the column labelled
Name
I.
If you find that you have Java 6 installed:
You will need to uninstall Java 6 and install Java 8.
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Click on the below link and follow instructions on how to uninstall your current
Java version and install the latest Java 8 update.
https://java.com/en/download/
II.
If you find that you have Java 8 installed but your Identity Agent isn’t the
current version: HSCIC IA 2.0, either update your Identity Agent to HSCIC IA
2.0 (recommended ), or click on the icon below and follow the instructions on
how to uninstall Java 8 and install Java 7.
Uninstall Java 8 and
install Java 7.docx
Once Java 7 is installed continue with steps below
i.
ii.
iii.
iv.
v.
Click on Windows Start button
Click on Computer
Click on Control Panel
Click on Java icon. The Java Control Panel will be displayed.
Click on Security tab located at the top of the screen
vi. Drag the Security Level bar down to Medium
vii. Click the Apply button
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viii. Ensure the Update tab is selected, then click the Update Now button
ix. Un-tick Check for Update Automatically. A Warning will be displayed
x. Click the Do Not Check button
xi. Click Apply
xii. Click Ok
(You may need to restart your computer)
Support information is available here:
http://www.oracle.com/technetwork/java/eol-135779.html
4. Microsoft Windows
You should be using either Windows 7 or Windows 8.1. In the near future Microsoft will be
recommending that all organisations upgrade to Windows 8.1. Your organisation will be
informed when it is time to upgrade.
Here’s how to determine the version of Windows installed on your PC
1. Click the Windows Start button located in the bottom left of your screen
2. Ensure your cursor is in the Run or Search field
3. Type winver, and press Enter.
This will open a new ‘About Windows’ screen and display the version of Microsoft Windows,
the build info, and service pack information, if any service pack is installed. Below is an
example of this window.
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Microsoft support information is available using this link:
http://support.microsoft.com/lifecycle/default.aspx?LN=en-gb&x=21&y=17
5. NHS Identity Agent
This allows access to all national and local services using smart cards and role based
access control. The HSCIC IA is now the preferred client and is compatible with 32bit and
64bit operating systems. It is available on the HSCIC website using the following link
http://nww.hscic.gov.uk/dir/downloads
The current version is HSCIC Identity Agent Version 2.0.
Scroll to the NHS Identity Agent heading (see below) and click the hyperlink to download the
latest version
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Note: When you upgrade from HSCIC IA v1.0 to HSCIC IA v2.0, you may be prompted to
upgrade to Java 8. If so, go ahead and upgrade to Java 8 (HSCIC IA v2.0 only works with
Java 7 and 8, and will not work with Java 6).
Identity Management (IA support)
[email protected]
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