Survey
* Your assessment is very important for improving the workof artificial intelligence, which forms the content of this project
* Your assessment is very important for improving the workof artificial intelligence, which forms the content of this project
QPR ScoreCard QPR Software Plc through TranZen Inc. [email protected] www.qpr.com Why Executing the strategy with Balanced ScoreCard gives Tremendous results? • ”90% of organizations fail to execute their strategies.” • ”95% of the typical workforce don’t understand their organization's strategy.” • 70% of organizations do not link middle management incentives to strategy (Dr.David P. Norton, 2002) www.qpr.com Link vision to measures Where is the organization going? How do we get there? VISION STRATEGY Vision targets Overall targets What do we have to do well? CRITICAL SUCCESS FACTORS Strategic targets How do we measure that it goes well? INDIVIDUAL MEASURES Operative targets Action Plan, Comments www.qpr.com Balance the perspectives Financial Yesterday Today If we succeed financially, how will we look to our owners? Customer Process To achieve the vision, how must we look to our customers? To satisfy our customers, in which processes should we excel? Tomorrow Development Employees To achieve our vision, how can we secure that our performance is continuously improved? To achieve our vision, how can we ensure that our employees are continuously developed and being positive? www.qpr.com The benefits of Balanced ScoreCard (1) • Implements strategy – Strategy becomes part of every day actions – Strategy becomes the property of every employee • Communicates targets – Increases efficiency by clarifying targets – Increases motivation (when connected to bonus system) – Increases commitment - if you don't understand, you can't be committed www.qpr.com The benefits of Balanced ScoreCard (2) • Target-setting is done from every perspective – Balanced follow-up on performance – Enables quick reaction to changes • Identifies business drivers – Moves the focus from financial figures to those figures that really guide the business – Management focus is transferred from has-been-done management to will-be-done management • Enables fast reaction to changes www.qpr.com QPR ScoreCard is used to... PLAN – form a winning strategy and align objectives with the strategy IMPLEMENT – Implement the Balanced ScoreCard methodology efficiently COMMUNICATE – Communicate the strategy and targets effectively to all employees COMMIT PEOPLE – People align their own activities with the strategy and achieve better results www.qpr.com Benefits from Day One • ”I can save time, save money, and make money from the very beginning.” – – – – Low level of IT support needed Easy to learn, develop and utilize Scorecards are instantly visible in the web Effective goal deployment from the very beginning www.qpr.com High Return on Investment • ”QPR ScoreCard works - I can make money with it!” – Payback time less than a year – ROI 133% / year – Remarkable time-savings Top management decision-making process becomes more efficient (Ben Patterson, Unisys) www.qpr.com Commit People on Organizational Targets • Efficient web deployment with interactive user interface • Personalized content with QPR Portal • Integrate the system into everyday tasks and operations • ”Push” information via e-mail www.qpr.com • • • • • • • • • • • 10.000+ users in 500+ organizations • Swisscom Unisys American Red Cross Finnair Fortum HEX DST Systems Electrolux RAG INFORMATIK GmbH Spenncon AS BAX Global I.D.C. Holding • • • • • • • • • • Astra Zeneca Arla Foods Stora Enso Grafobal Spinea Celero Support NCC SCC Viatek US Marine Corp. The Finnish Defence Forces 4th Q 2002, UNDP announced the implementation of QPR BSC for over 100 offices worldwide www.qpr.com QPR ScoreCard 7.2 Introduction Collaborative Management Software Committing People to Objectives www.qpr.com QPR ScoreCard Collaborative Management Software Committing People to Objectives Create Strategy Awareness Performance mgmt Web Portal Strategy Maps Strategy documents Integrate Performance Management to Your Organization Design & Communication of Management Processes Links to documents & applications Execute Strategy Cascading Scorecards Warnings and E-mail alerts Personal Scorecards Commit People to Objectives QPR ScoreCard Clear, quantitative target setting Personalization of BSC information Interactive feedback & action planning Monitor, Analyze & Benchmark Performance Data visualization & trends Consolidation & Drill-Down Briefing Booklets Reports www.qpr.com Collaborative Management Software Collaborative Management (QPR 7) Corporate Performance Management (CPM) QPR Collaboration Portal QPR ScoreCard QPR ProcessGuide Performance Management Process Management Integration CRM Reporting Budgeting Workflow automation ABC ERP Legacy systems www.qpr.com QPR 7 is the leading Collaborative Management Software Management based on: QPR 7 supports: Action Decision Focused feedback,shared Best Practises, aligned actions, alerts Insight Collaboration Focused feedback, shared Best Practises, risk identification Knowledge Communication Strategy maps, process maps, Briefing Booklets, personalized informations Information Structuring Measures, documentation, detailed process maps Data Collection Distributed data gathering, Integration www.qpr.com Benefits of QPR 7 • • • • Interactive - Commit People to Objectives – Strategy-driven action – Set targets and achieve them – Communicate through action planning and commenting Efficient - Get results fast – Easy and quick modeling of scorecards – Visual and clear presentation – Up-to-date information delivery on the web – Email alerts for quick reaction time Flexible – Meets Your Needs – Customizable terminology and graphical symbols – Scalable from standalone to corporate level balanced scorecard application Cost Effective – Enjoy Low TCO and Fast ROI – Less reporting, better information – Automatic updates from variety of data sources – Spend less time in measuring and more time in analyzing www.qpr.com Deploying QPR ScoreCard BSC Developer BSC Owner Interest Group / Stakeholder Create strategy maps Create scorecards Define measures Set up consolidations Manage Users rights View and analyze Update values Create comments Create action plans Upload Documents Review performance Analyze strategy Create action plans See strategy in action QPR ScoreCard D-Client QPR Collaboration Portal QPR Collaboration Portal www.qpr.com Managing the whole Organization www.qpr.com Web based Management Portal All Strategy and Process knowledge delivered through one easy to use Web Portal www.qpr.com Communicate Strategy with Web Enabled Strategy Maps www.qpr.com Consolidated information with drill-down www.qpr.com Set Clear Targets, Follow-up with action planning and commenting www.qpr.com Powerful Personalization of Portal • Public bookmarks • Personal home and default pages • My Responsibilities • Customizable analysis view www.qpr.com • Web-based Discussion & Action Planning with File Attachments True intercative feedback channel! • Give comments, analyse performance, create and assign action plans. • Break down action plans to tasks. Attach project plans to your action plans. • Gather & distribute best practise lessons www.qpr.com Web-enabled Briefing Booklets (1) www.qpr.com Web-enabled Briefing Booklets (2) Creating a booklet: 1. Browse and "shop" for the desired content (Add to Basket) 2. Create booklet and pages 3. Place content from basket on pages 4. Publish booklet Reading a booklet : 1. Open booklet notifications email and click on link 2. Turn page www.qpr.com Fast Reaction with Email Alerts www.qpr.com QPR Portal: My Measures www.qpr.com Fully customizable measurement system What to measure? How to measure? How often? www.qpr.com Automated and scheduled measure updates www.qpr.com Cascade Scorecards to Entire Organization www.qpr.com Risk Management • Risk identification • Risk classification • Impact assesment • Risk mitigation • Risk mgmt documentation www.qpr.com Detect Exceptional Performance with Warnings www.qpr.com Fully customizable measurement system What to measure? How to measure? How often? www.qpr.com Accelerate implementation using Measure Library www.qpr.com Online Resource Centre and User Community usernet.qpr.com www.qpr.com QPR Collaboration Portal Inter-/Intra-/Extranet Corporate Network ERP CRM SCM QPR Application Server / Web Application Server QPR Collaboration Portal Documents DB (SQL, Oracle, …) QPR SC Development Client www.qpr.com QPR ScoreCard - Integration • User Interface Integration – – – – • Linked Reports (e.g. Crystal Reports, Business Objects etc.) Linked documents (e.g. MS Office) PIM Applications (e.g. Lotus Notes, MS Outlook) Portals (e.g. Corporate Intranets) Data Integration – Data imports from ERP-, CRM-, Financial Systems (e.g. SAP, Siebel, Peoplesoft etc.) – Cross application reporting (e.g. Crystal Reports, Business Objects etc.) • User Management Integration – LDAP / Windows NT / Active directory Integration • QPR API (Application Programming Interface) www.qpr.com Why QPR ScoreCard ? www.qpr.com BSC Software Classification (source: Gartner Group) Corporate Performance Management Suites Broad Full Integration (Closed Loop) QPR ScoreCard Scope of implementation Degree of integration Low (Analytical) Focused Balanced Scorecard Applications Low Business Intelligence Tools Required IT Support / Skills Required Customisation High www.qpr.com What do I get? The Key Benefits of QPR ScoreCard Communicate Targets Effectively QPR ScoreCard • Efficient web deployment • Personalized information • • Customizable to customer needs ”Push” information with e-mail alerts • Low IT overhead PBViews SAP Hyperion Oracle MS Office • Fast building of scorecards • Easy-to-use • Automatic web delivery Short Time-to-benefits www.qpr.com How does it work? The Key Features of QPR ScoreCard Scalability QPR ScoreCard • Scales down to standalone usage • ”MS Office”-style clients • Scales up to corporate wide usage • Intuitive web interface • • Large amount of users, large models Available as ASP PBViews Hyperion SAP Oracle • Easy to install • Personalized information in the web MS Office Ease of Use www.qpr.com Does it work (in the future too)? Vendor and Technology Vendor Commitment QPR ScoreCard • Big enough (QPR has a good size) PBViews • Any major web browser • Small enough (to be flexible and agile) • Right product mix (important one, but not the last straw) • ”Windows – independent” technology • Any major web server • Any major database Hyperion SAP Oracle MS Office • Integrate seamlessly to corporate intranet Open, independent application www.qpr.com How much does it cost? Financial Justification Low Total Cost of Ownership QPR ScoreCard PBViews • Fast implementation • No IT maintenance work • License cost is a small fraction of TCO • Direct financial savings in data gathering and reporting MS Office • The benefits of BSC Hyperion Oracle • Committed people make huge impact on business success SAP High Return on Investment www.qpr.com User Types • Utilizers – DECISION MAKERS ARE IN THIS CATEGORY! – Web Client • Developers – Model builders – DClient • IT Administrators – Install and administrate the system Share of users by type Utilizers Developers IT-Admin www.qpr.com Why Executing the strategy with Balanced ScoreCard gives Tremendous results? • ”90% of organizations fail to execute their strategies.” • ”95% of the typical workforce don’t understand their organization's strategy.” • 70% of organizations do not link middle management incentives to strategy (Dr.David P. Norton, 2002) www.qpr.com