Download Do a mock Table Top for any one incident from each Tier of Exhibit 9

2002 Salt Lake Olympics
Team 2:
Yusuf Akkoca
Tom Bloom
Karen Delton
Shweta Hire
Eric Johnson
David Mahzonni
Greg Roy
Given that they had no knowledge transfer from
previous Olympics, how do you think they came
up with tasks and time/resource estimates?
• Brought in a lot of experts with related experience
• Engaged sponsors and outside stakeholders with prior Olympic
experience
• Hired at least one person with prior Olympic experience to work in
each functional department
• Each functional department created their own plan, broken down
into subtasks
• These plans were then rolled up into overall plan to assure the
tasks and timelines fit together
• The overall plan was reviewed for interdependencies in regularly
scheduled meetings (4 hours every Friday)
• Flattened the management hierarchy, which helped
communication and allowed functional areas to develop solutions
How would you have done this?
We would have taken similar steps as Salt Lake but also:
• Engaged our employees in prior Olympic planning
(Won the contract in 1993)
• Invite individuals that will host next Olympics to
participate in planning
• Documented lessons learned for the next Olympic
Committee
Why did they switch to Venue Based planning
from Function Based planning?
• Olympic games are dependent on venues, so they had
to focus on venues to ensure the project would be
successful
• They switched their focus from individual skills to
executing the master plan
• They moved from the planning and training phase onto
the execution phase
• Venues will have different risks, so to prepare risk
mitigation strategies, they began focusing on the
venues
• Each venue had a manager, so they switched from
reporting to a functional manager to venue manager
Team Dynamics
Apprehensive Performer
Norm
Disillusioned learner
Storming
Peak Performers
Perform
Enthusiastic Beginners
Form
Motivation
Low
High
High
Capability
Low
Do a mock Table Top for any one incident from
each Tier of Exhibit 9.
Tier 1: Protests that disrupt operations
- Proactive Mitigation
• Create plans with local law enforcement
• Create safe entry points for athletes and VIPs away
from normal traffic
• Security rules that limit what can be brought into
venues
- Reactive Solution
• Have security forces available for discharging
protesters
Do a mock Table Top for any one incident from
each Tier of Exhibit 9.
Tier 2: Significant Staff Shortfalls
- Proactive Mitigation:
• Cross train
• Over staff volunteers
• Prepare communication plan between venues
- Reactive Solution:
• Load balance with other venues
Do a mock Table Top for any one incident from
each Tier of Exhibit 9.
Tier 3: Abandoned Vehicle in Critical location
- Proactive Mitigation
• Parking Barriers (design venue access)
• Security Patrols (increased security staffing)
• Traffic bypass options (re-route options)
• Tow-Trucks available on demand
- Reactive Solution
• Inspection by Police/Security Forces
• Removal of vehicle
What is the most important lesson you can
apply from this case in YOUR project (give a
specific example from work)?
• Project success depends on all of the triple
constraints: Time, Scope, & Resources
• CEO asked functional manager to create list of
“must have” and “nice to have” features. He
questioned the validity of the “must haves”
• Ensured the true “must haves” were
delivered, and focused less on the “nice to
haves”
Thank you!
Team 2:
Yusuf Akkoca
Tom Bloom
Karen Delton
Shweta Hire
Eric Johnson
David Mahzonni
Greg Roy