Download Job Title: Technical Writer Department Summary Job Description

Job Title: Technical Writer
Location: Jackson/Parnall Office
Functional Area: Government & Regulatory Affairs
Employment Level: Professional (Non-Supervisor)
Requisition #: 51066277
Apply By: 01/02/2017
Department Summary
The Regulatory Compliance department is responsible for ensuring that all employee work, and documentation thereof,
remains in compliance with state regulated code requirements. Within this department, the Creative Projects & Process
Innovation team works to transform both regulatory and non-regulatory projects into new electronic formats for improved
end user use and overall experience. This team mainly deals with turning highly technical content and workflow/work
management processes into new, innovative, and strategic products/programs that are highly focused on the usage of
technology platforms.
Job Description/Responsibilities
The Regulatory & Compliance Technical Analyst II position will be responsible for assisting in all technical writing
responsibilities associated with DOET Regulatory Compliance projects. As an expert in all Microsoft Office Suite
applications, individual will perform a diverse range of responsibilities associated with all project tasks that include
technical writing and editing work. This individual will utilize and maintain the writing style guide(s) for the Regulatory &
Compliance Creative Team, and perform editing/proofreading tasks to ensure standardization/style consistency
throughout all written documentation. This individual will utilize and participate in managing all Creative Team SharePoint
sites (currently four) for document management and workflow purposes. He/she will also participate in completing all Gas
Operations Manuals revision work (to include cross-functional collaboration with the Change Coordinator and Procedure
Owners.)
This individual will work closely with the Creative Projects & Process Innovation Technical Editor to collaborate on project
strategy, execution, and completion for the writing components of all DOET Regulatory Compliance projects. As such, this
individual must have the ability to make both independent decisions regarding technical writing work and also actively
participate in both a cross-functional team of Graphics Design/Illustration and Technical Writing personnel, and across
numerous areas of the Energy Delivery and Operations Organizations (in working with various SMEs.)
Key Responsibilities include:
• Participate in performing all technical writing responsibilities associated with regulatory documentation
• Collaborate with technical writing staff members on project strategy, tasks, and work breakdown structure
• Support technical writing work associated with Gas Manuals revisions
• Utilize and assist in management of SharePoint sites, to include both site development and maintenance
• Collaborate with Graphic Designers in translating technical content into new visual material
• Plan and meet deadlines associated with technical writing content on all regulatory projects
• Use and maintain writing style guides for regulatory project work
Requirements/Qualifications
• A Bachelor’s degree in an applicable field of study. Less than a Bachelor’s degree may be acceptable if accompanied
by extensive Company or industry experience in positions that demonstrate required abilities and performance.
The following skills may set you apart:
All qualified applicants will not be discriminated against and will receive consideration for employment without regard to protected
veteran status, disability, race, color, religion, sex, sexual orientation, gender identity or national origin.
• Bachelors (or higher) degree in English, Technical Writing, Mass Communications, or similar field
• Assist in performing all technical writing responsibilities associated with DOET Regulatory Compliance projects
• Assist in managing all Creative Projects & Process Innovation SharePoint sites, to include site design, development, and
maintenance (including workflows and InfoPath work)
• Collaborate with other Creative Projects & Process Innovation team members in support of regulatory project concept
design, planning, execution and completion
• Participate in standardizing the writing style guide for all regulatory documentation
• Assist in maintaining the Gas Operations Manual Writing Style Guide
• Assist in developing project-specific writing style guides, as needed
• Collaborate with other Creative Projects & Process Innovation team members in translating technical content into new
visual material
• Meet project milestones and deadlines for completing project technical writing work; assist in tracking and analyzing
metrics for project reporting purposes
• Develop and/or utilize electronic file organization, storage, and team (as well as SME) review/approval workflows (using
Microsoft SharePoint)
• Collaborate with SMEs regarding technical content development and existing manual revisions
• Experience in working with highly technical material and able to translate it, when needed, into a more readable and/or
more visual format
• Experienced in writing (developing new content) for technical material
• Excellent attention to detail and critical thinking skills
• Excellent organizational skills; effective at managing simultaneous projects and deadlines
• Diverse skillset in research, writing, editing, and reporting
• Experience in using Microsoft SharePoint, preferably at an expert level
• Understand, or be willing to learn, Michigan Gas Compliance requirements, and ensure proper adherence to them within
all Regulatory Compliance projects
This position will be located at the Parnall complex, Jackson MI
Position will be filled at the appropriate salary grade based upon the skills, knowledge, and experience of the selected
candidate
Essential Functions:
General technical analysis supports the planning, technical analysis, general management, negotiations, transactions,
customer services and auditing of a wide variety of technical and business functions and technical processes of specific
operating and support areas throughout the company. Duties and who this individual reports to will fluctuate between
projects, departments and offices. Lead and/or assist with technical support for the plans, reports, impacts, contracts,
schedules, estimates, data collection, observation, and field investigation. Provide technical, non-engineering support
services with accuracy, on time and under budget. Use computer assisted applications software and equipment to
prepare technical support documents. Understand and follow company established standard procedures for file structure
and standard procedures for projects. Become familiar with business and technical plans and related material for each
project and be able to utilize the information appropriately. Assists in client contact and communication. Utilize effective
communication skills to answer inquiries from coworkers, clients, or the public. Public involvement may include producing
reports, graphics, presentations, and other visual material as well as occasional speaking or meeting with stakeholders.
Attend internal and external meetings. Provide technical support services in a legal and ethical manner.
Hours and Travel:
This position requires the individual work 40 hours per week with 90% of time spent in the office or specific field locations.
Physical Demands:
The physical demands described here are representative of those that must be met by an employee to successfully
perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with
All qualified applicants will not be discriminated against and will receive consideration for employment without regard to protected
veteran status, disability, race, color, religion, sex, sexual orientation, gender identity or national origin.
disabilities to perform the essential functions. While performing the duties of this job, the employee is regularly required to
sit; stand; walk; and stoop, kneel, crouch, or crawl; use hands to finger, handle, or feel objects, tools, or controls; and
reach with hands and arms. The employee frequently is required to talk or hear. The employee must frequently lift and
move up to ten pounds and occasionally lift and move up to seventy-five pounds. Specific vision abilities required by this
job include close vision, color vision, depth perception, and the ability to adjust focus. The work environment
characteristics described here are representative of those an employee encounters while performing the essential
functions of this job. The noise level in the work environment is usually moderate. The noise level on the construction site
is often loud.
Company Overview
Join a diverse and dynamic team that makes and delivers the most valuable services in the world: electricity and natural
gas. At Consumers Energy, our customers are at the heart of everything we do. Our employees work around the clock to
provide service to our customers in honor of our history and to fulfill our promise to Michigan - Count on Us! Consumers
Energy, the principal subsidiary of CMS Energy and headquartered in Jackson, Michigan, provides natural gas and
electricity to nearly 6.8 million of the Michigan's 10 million residents in all 68 Lower Peninsula counties.
All qualified applicants will not be discriminated against and will receive consideration for employment without regard to protected
veteran status, disability, race, color, religion, sex, sexual orientation, gender identity or national origin.