Download Coffee Shop Manager

Process
Department:
Title:
3
Human Resources
Job Description
Coffee Shop Manager
Background: The 1844 Coffee Company is a coffee shop in a central location in Bedford and operates as
a commercial venture Monday to Saturday from 7:30 – 5:00, offering high quality coffees & teas and a
range of sandwiches & cakes in contemporary surroundings.
Job Purpose: You will be responsible for day to day operations of the coffee shop and catering facility
including marketing and promotion, staffing and volunteers, resource procurement/ stock control and
financial processes, creating an attractive and friendly eating environment and catering provision,
developing the business and achieving agreed sales and profit targets.
Responsible to: Business Operations Manager
Specific Tasks:
Line Management
• Responsible for the training and line management of staff and volunteers
• Create and maintain personnel records and ongoing rotas
• Hold regular 1-1s and work reviews
• Implement disciplinary procedures where necessary
Financial
 To ensure we achieve budgeted sales and cost targets and enjoy sustained growth.
 To manage individual and team performance and train and motivate staff to maximise sales
opportunities.
 Immediately inform line manager of any financial issues that arise whilst working.
 Ensure that cash handling procedures are adhered to.
Coffee Shop Operations
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The role holder is responsible for managing the day‐to‐day coffee shop operation,
maintaining high standards and conditions, and fostering a positive environment which
provides a consistent, fast, efficient and friendly service ensuring a quality experience for
both customers and staff.
To develop and champion customer service standards within the coffee shop, ensuring that staff
are providing excellent customer service. Developing processes to obtain and respond to
customer feedback and managing excellent standards of food preparation and housekeeping.
To optimise stock availability and control wastage. Develop and maintain systems to ensure
efficient ordering and stock control and manage staff training in stock rotation and food care.
Consider seasonal factors and in‐store promotions when ordering stock.
Ensure the coffee machine and appliances are in good working order and maintained on a
regular basis.
Ref:
YMCA-HR-017-64
Date:
June 2017
Next Review:
N/A
UNCONTROLLED IF COPIED OR PRINTED
YMCA Bedfordshire ©
Rev:
00
Page 1 of 3
Process
3
Department:
Human Resources
Title:
Job Description
 Ensure the daily and weekly cleaning schedules are completed to a high standard and maintain
a clean and tidy kitchen and retail area.
 To ensure staff are assigned to shift patterns and breaks to maximise efficiency and deliver
optimum levels of customer service.
 Plan staff rotas around operational needs, paying particular attention to peak trading periods
ensuring that staffing costs are managed within agreed budgets.
 Ensure you and all relevant staff comply with all environmental health and health and safety,
fire and building regulations and procedures.
General
 To ensure that company health and safety and security procedures are applied within areas of
responsibility. Ensure that all company and statutory procedures and requirements are adhered
to and that staff induction and training is conducted and recorded effectively, and regularly
reviewed and updated. Ensure that health and safety checks are carried out in accordance with
statutory requirements and company policy.
 Safeguard company property against theft, loss or abuse and investigate all reported security
issues. Ensure that loss and damage to stock is investigated and minimised.
 Undertake other appropriate tasks as and when required.
 To be part of the staff team, develop and maintain constructive relationships with all staff across
the Association
Person Specification:
Experience & Knowledge:
Significant experience working within a coffee shop/ hospitality
environment
Experience of financial management and knowledge of financial
procedures and till operation
Staff management including planning shifts and rotas
Knowledge of health and safety and experience of its application in the
hospitality industry
Experience in menu planning and design
Qualifications:
Good all round level of education
First Aid Certificate
Minimum L2 Food Hygiene Certificate
Skills and Abilities:
Ability to respond positively to a pressurised environment and adopt a
positive approach to problem solving.
Able to effectively monitor and control stock levels in order to maximise
sales and minimise wastage
Excellent communicator with friendly persona and the capacity to engage
and communicate with individuals at all levels
Ref:
YMCA-HR-017-64
Date:
June 2017
Essential:
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Next Review:
Desirable:
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N/A
UNCONTROLLED IF COPIED OR PRINTED
YMCA Bedfordshire ©
Rev:
00
Page 2 of 3
Process
Department:
Title:
3
Human Resources
Job Description
Ability to effectively use IC Technology and manage data
The ability to work on own initiative within a busy environment and ability
to prioritise and manage a varied workload
Effective time management skills
General:
Ability to work flexible hours including early mornings, evenings, weekends
and Bank Holidays as required
Willingness to develop within the job and undergo relevant training
Demonstrate and convey a passion for the work of YMCA Bedfordshire
including an understanding of the work we do and the challenges faced.
Be sympathetic and committed to the Christian aims and purposes of
YMCA Bedfordshire believing in the good of all people
Be committed to YMCA Bedfordshire Equality and Diversity Policy
Clean enhanced DBS check
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Scope and Limits of Authority:
 The post holder has no direct budget responsibility however will be expected to support the
development of YMCA Bedfordshire through their day to day activities within the scope of our
Financial Regulations Policy
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The post holder will be responsible for:
o Staff:
Coffee Shop Assistants
o Budgets:
See Scope and Limits of Authority above
o Assets:
Yes – Kitchen equipment & appliances, computers including till, furnishings
including seating, tables, café barriers etc.
We believe - in our Values:
We….
• are caring
• are forgiving
• are tolerant
• are passionate
Ref:
YMCA-HR-017-64
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Date:
work with integrity
believe in the good of all people
are welcoming and value everyone
are motivated by our Christian faith
June 2017
Next Review:
N/A
UNCONTROLLED IF COPIED OR PRINTED
YMCA Bedfordshire ©
Rev:
00
Page 3 of 3