Download 18th Sept 2014 - Hurley at Lister

Date: Thursday 18th September 2014
Venue: Hurley Group Lister Medical Centre, Conference Room
Attending from the Lister Group Practice:
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Aritri Mukherjee
Anita Owusu-Aninakwah
Attending members of the Patient Group;
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Ariti Mukherjee (AM)
Anita Owusu-Aninakwah (AOW)
Peggy Covey (PC)
Christine John (CJ)
Alice Jones (AJ)
Apologises/Absences
 Leroy Bailey (LB)
 Roz Austin (RA)
 Esmerell Henry (EH)
 Emma Jane Beadle
Minutes
Welcome members
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Introduction to all members.
Welcome to Anita Owusu (receptionist/administrator) who will assist Aritri
with the PPG from this date onwards. She will be assisting with administrative
tasks.
Walk in status
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Walk in Centre was due to close on 1st October. Date has now been moved
to 11th November 2014.
No information has been given in terms of posters/leaflets to inform
patients.
Southwark CCG has won the Prime Minister Challenge Fund and has
commissioned a Neighbourhood Development Plan (NDP).
To implement this NDP they have created an organisation - IHL
(Improving Health Ltd) which is a Collaborative structure formed by
members of major Southwark Practices. IHL will provide an extended
Primary Care Service covering the hours of 8am to 8pm , 7 days a week
to manage extra patient flow.
Dr Ullah's Practice at Lister health centre will become an Urgent Care
Hub. 20 Southwark Surgeries will be able to pre book patients in need of
an appointment via Emis enterprise when their access is fuuly booked.
There is no clear cut definition of staffing and rotas. Once this has been
formulated, a flow chart of staffing will be developed.
Action: AM to continue to attend the IHL meetings and feedback the group on the
progression.
Telephone Lines
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As promised in the last meeting AM managed the ICT team to look into the
telephone line set up due to the patient complaints about waiting time over the
telephone.
An additional handset has been placed in the reception area with the same
number.
This has decreased the amount of patients experiencing difficulty in trying to
get through on the phones.
The practice has now a bypass number for the Pharmacy, A&E District nurses
and other Health care Professionals. This number is not to be given to
patients.
Interest in Medical Care for Africa/Recycling medication to African Continents
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PPG are interested in participating in the recycling medication to Africa
initiative. All agree that it is good to be involved in such a programme.
AM collated information re two such organisation Inter world and who deals
with charity medicine supplies to Africa and other needy countries.
Action: AM to follow up and liaise with Paulette from World Health Organisation
help the group launch this campaign within the Hurley Group Lister.
PPG Locality Meeting
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This takes place on Tuesday 30th September in Cambridge House at 05:30pm.
Training sessions
 There will now be an updated link on the surgery website were patients are
able to enquire about joining the PPG.
 This link will give patients the opportunity to find out training sessions and the
necessary steps to join the group.
Action: AM to follow up with Rosemary Watts in regards to website link.
Breast Cancer Awareness Day
 This takes places on 24th October from 12pm onwards.
 The aim of this is to raise awareness about the issues that surround Breast
Cancer.
 A table filled with health information in regards to Breast Cancer will be
available.
 All those wishing to take part, please wear a touch of pink.
 Bake sale to raise money
 Questionnaire raising awareness to be formulated.
 Pictures of this day will be placed in the next newsletter.
Action: AOA to create questionnaire for Breast Cancer Awareness day
AOA to bake cakes for the bake-a-cake-sale
AOB
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Newsletter ; Ideas needed to what information to put in the quarterly PPG
newsletter e.g. flu vaccine sessions
DNA’s (Did not Attend); PPG have formulated warning letters for patients
who do not attend their appointments.
Action: AOA to locate previous PPG letter and incorporate with the Surgery
DNA policy.
Next Patient Participation Group Meeting
20th November 2014 at 11AM
Action: AOA to create and circulate the meeting agenda.