Download igusti agung ketut susila.

IGUSTI AGUNG KETUT SUSILA.
Operation Manager, Dedari Kriyamaha Ubud Villas
Email: [email protected]
DATE OF BIRTH
MARITAL STATUS
MOBILE NUMBER
EMAIL ADDRESS
ADDRESS
: Jan 31, 1971
: Married
: +6281 999 648 173
: [email protected]
: JL Bambu Kuning
Utama No 18
Canggu- Kuta Utara
Bali 80361.
DEGREE: D1
BPLP NUSA DUA BALI 1990
SKILL SET
Customer oriented and pragmatic hospitality management professional with wide range of experience
knowledge, competency and capabilities in various functions like Front Office, Housekeeping, Food &
Beverage Service, specialization in Villa management and butler service operations. Energetic, hands-on
and motivated, strong organization skills, problem solving skills, communication skills, leadership, customer &
associate relation skills, result oriented and able to work under pressure. Deep sense of responsibility with coordination capability, to take up challenges and show the results. An adept professional with 25 years of
experience in operations, client servicing and general hospitality management. Excellent aesthetic sense,
hygienic attitude & polished etiquettes – the essence of hospitality industry. Ability to acquire new skills,
knowledge and qualification to keep abreast with latest trends. Possess good interpersonal skills and ability
to working in a multi-cultural environment comprising of different nationalities.
My goal is to have a continuous growth within a well-recognized and established company with a long term
commitment.
PRE-OPENING MANAGEMENT
PROPERTY SYSTEM
Set up
Staff recruiting
Startup soft opening
Sustainable Maintenance
Vhp
Fidelio
HOSPITALITY MANAGEMENT
ROI Analysis
Room Cost & Room Rate Analysis
Annual Property Forecast & Budgeting
Property maintenance Management.
Room Division Management
Food & Beverage Management
Human Resources Management
PRE-OPENING Projects:
The Samaya Villa Seminyak October 2001 (24 unit private Pool Villas Seminyak Beach Front).
Dedari Kriyamaha Ubud Villas January 2015 (16 Unit Private Pool Villas UBUD)
WORK EXPERIENCES
OPERATION MANAGER. www.dedarikriyamahaubud.com Telephone (0361) 9080858
Dedari Kriyamaha Ubud Villa (16 Units private pool Villas) (Jan 2016 - Present) Managed by Pramana
experience Hospitality Management.
. Responsible for the entire Villa operation. The scope is responsibilities cover the financial results
(revenue, cost of sales, payroll & related expenses, other expense, departmental income, gross
operating income, net operating income) of the Villas.
. Responsible for the standards of the product, service, management of human resources and the sales
and marketing strategies, goals and results
. Creating and implementing monthly revenue plans to achieved the target revenue.
. Training, assessing and evaluating, coaching and counseling, recognizing and rewarding to key team.
. To create monthly and yearly Budget projection for the whole villa operation.
. Developing schedules and maintaining deadlines
. To maintain rate structure based on villa occupancy achievement.
. Assure team meets all project deadlines
. To maintain a good relation with business partners and local community.
. Oversee marketing and advertising activities to ensure consistency with product line strategy
VILLA MANAGER. www.berryamourvillas.com Telephone: (0361) 4737405
Berry Amour romantic Villa, Seminyak ( 20 Units private pool Villas ) (Jan 2014 - Dec 2015)
. The Villa Manager directly responsible to the General Manager. In the event of the absence of the
General Manager, the Villa Manager is responsible for the entire Villa operations.
. Responsible for the standards of the product, service, management of human resources and the sales
and marketing strategies, goals and results
. Welcoming the guest upon arrival, and to organize any guest request/dietary or special arrangements.
. Review the guest satisfaction Index and find out the solution for better achievement.
. Responsible for planning, directing, controlling, coordinating and implementing the SOP and P & P.
. Training, assessing and evaluating, coaching and counselling and recognizing and rewarding the team.
. Assure team meets all project deadlines.
. Creating and implementing monthly revenue plans to achieved the target revenue.
. To maintain rate structure based on villa occupancy achievement.
VILLA MANAGER. www.balidreamvillas.com Contact: Meg Mitchell (Phone): +65 9296 5386 (Singapore)
Bali Dream Villa CANGGU (March 2011 – Dec 2013
. Responsible for the whole Villa Operation.
. Creating, implementing and maintaining the Budget and sending monthly report to Villa’s owner.
. Responsible for planning, directing, controlling, coordinating and implementing the SOP and P & P.
. Training, assessing and evaluating, coaching and counselling and recognizing and rewarding the team.
. Assure team meets all project deadlines.
. To maintain a good relation with business partners and local community.
BUTRLER. www.rssc.com
Regent Seven Seas Cruises ( April 2003 – January 2011)
. Provides a variety of personalized services and information to eligible suite guests
. Serves all food and beverage orders requested by guests including handle ensuite cocktail party.
. Ensures assigned suites are prepared before embarkation with all the amenities and pre-arrival guest
required are in place including dietary and communicate them to Executive Chef, Dining Room
Manager and Wellness and Spa Manager.
. Makes reservations for various activities and services such as shore excursions, dining, wine, spa,
flowers, dietary etc.
. Responds to guest complaints in a considerate, professional and positive manner by showing concern
and listening actively and reports all complaints to Head Butler for following up.
CHIEF BUTLER.
http://seminyak.thesamayabali.com
Telephone: (0361) 731149
The Samaya Villa Seminyak (24 Units beach front private pool Villas) (Oct 2001 - March 2003)
. Manages day-to-day operations, ensuring the quality, standards and meeting the expectations of
the customers on a daily basis.
. Develops specific goals and plans to prioritize, organize, and accomplish work.
. Keeps concierge team focused on the critical components of operations to drive guest satisfaction
and the desired financial results.
. Understands the impact of department’s operations on the overall property financial goals and
objectives and manages to achieve or exceed goals.
. Establishes relationships with local attractions, restaurants and other businesses to enhance guests’
experiences.
. Provides recommendations and arranges services for guests as requested (e.g., car rental, airline
and train tickets, office services, beauty and barber services, baby-sitting, repairs, shopping).
. Maintains awareness of cultural differences needed to meet guest's specific needs and requirements.
. Improves service by communicating and assisting individuals to understand guest needs, providing
guidance, feedback, and individual coaching when needed.
. Empowers the Butlers to provide excellent customer service.
. Ensures the Butlers are understood customer service expectations and parameters.
. Interacts with guests to obtain feedback on product quality and service levels.
. Analyzes information and evaluating results to choose the best solution and solve problems.
. Escort the VIP guest to their suites and gives the suite orientation when is needed.
. Preparing the monthly agenda for the training in the department.
. Ensures all departments are aware of all guests’ needs and information prior to arrival that will lead to
a unique, memorable and personal stay.
DINING ROOM WAITER.
www.hollandamerica.com
300 Elliott Avenue West Seattle, WA 98119 .Phone: 1‐206‐281‐3535
Holland America Cruise Line. (Oct 1992 - March 2001)
. Responsible for all food and beverage service related issues within work station and serve passengers
According to the highest standards set by Holland America cruise line.
. Have to know passengers by name, escorts them to their tables, presents the food and beverage menus,
suggest particular courses and wines and would kindly answer to any questions they may have in term of
menu items and wine list.
. Knowing USPH regulations and to make sure that all work is carried out according to USPH standard.
Referrals:
Mr. I Wayan Suarsa
Directof of Operation Pramana Experience
Email: [email protected]
Mobile Phone No: 081337387756
-Mrs. Margaret Mitchell & Mr. Allan Mitchell. (Resident in Singapore)
Owner of Bali Dream Villas Canggu
Email:[email protected]
Mobile Phone No: +65 9296 5386 (Singapore)
-Mr. I Nyoman Trisna Nugraha
Now General Manager Theanna Echo Villa Canggu
Formerly GM Berry Amour Romantic Villas Seminyak
Mobile Phone No: 08123962345
Email: [email protected]
-Mr. I Nengah Suweca
General Manager The Kayon.
Mobile Phone No: 081236781656
Email: [email protected]
-Mr. Wayan Tengah Swadyaya
Executive Housekeeper Bali Mandira Hotel Legian
Mobile Phone No: 08123993191
The Courses has been attended:
. Marketing Seminar with topic “ I WOW( Mobile Apps) “ at 100 Sunset Hotel sunset road
Feb 15th 2015
. Mark Plus seminar with Topic “ Indonesia Wow” at Aston Hotel Denpasar Key Note speaker :
Hermawan Kertajaya, on July 12th 2015
. Marketing seminar with topic “Selling in difficult time” at Harris Hotel Sunset road Sept 10th 2015.
. Mark Plus seminar with Topic “Wow Service “ by Hermawan Kertajaya as key note Speaker
on December 2014.
. Profit & Lost report and Budgeting at Berry Amour Villas 2013.
. Train the trainer at The samaya Villas Bali at 2001 & Berry Amour Villas 2014
. The Guild Of Professional English Butler Guest Service 2003
. Somelier course onboard The Regent Seven Seas Mariner continuesly 2003-2010
. Food sanitation & USPH training on board Holland America Line Cruises & Regent Seven
Seas Cruises.