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Plan
Project/Operation Configuration
Documentation
Version 0.0
3-Aug-17
Delivered – August 3, 2017
Distribution List –
Version 0.0
Gary Neshanian
By: Gary Neshanian (PMP®)
Nish Consulting
2336 Elden Ave., Suite G
Costa Mesa, CA 92627
Phone (949) 631-2871
[email protected]
http://consulting.gnish.com
Project Manager
Gary Neshanian
Executives (Chief)
Chief Information Officer - CIO
Information Systems Manager - ISM
Managers (Functional)
Systems Manager - SM
Webmaster - WM
Operator(s) - Ops
Stakeholders (Customers)
Sponsor
Business Unit Manager – BUM
Vendors
Copyright © 1995-2010 Nish Consulting, all rights reserved.
This documentation is for the sole use of Nish Consulting clients, no unauthorized reproduction is allowed.
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APPENDIX C – STATEMENT OF W ORK (SOW)
Authorization (who)
Introduction
Gary Neshanian is a Project Manager and certified Project Manager Professional
®
(PMP ), with a Bachelor’s Science in Computer Science Engineering from
California State University at Long Beach. He does his independent IT consulting
work through his Nish Consulting since 1986.
Stakeholders (who)
Sponsor (authorizer):
interest, influences, impact.
Team member(s):
interest, influences, impact.
Customer(s):
interest, influences, impact.
Vendor(s):
Products, services.
Business Case (why)
What need is this filling?
Was there a feasibility study or steering committee involvement?
Charter (what)
Purpose (objectives)
Gary has authored this document, and it has evolved during his many years of
enterprise and information technology work. It is based on his training from the
Project Management Institute, and his experience in both private LAN/Intranet and
public WAN/Internet environments.
Requirements (needs)
What product, service, or result is being developed?
Any constraints or dependencies.
Scope (how)
Description
This is intended as a boilerplate/template for a computer host/system configuration,
installation, operation, and maintenance service log document. It is intended as a
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APPENDIX C – STATEMENT OF W ORK (SOW)
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starting point that can be used anywhere from system/enterprise analysis and
planning to post installation/inventory documentation.
Deliverables
Deliverable documents or attachments.
Acceptance
Expectations and criteria for formal completion and acceptance by the sponsor and
stakeholder(s).
Project Plan (methodology)
Project Management
Project management is the discipline of planning, organizing, securing, managing,
leading, and controlling resources to achieve specific goals. A project is a temporary
endeavor with a defined beginning and end (usually time-constrained, and often
constrained by funding or deliverables), undertaken to meet unique goals and
objectives, typically to bring about beneficial change or added value.
PM approaches: Phased (Waterfall), Incremental, Iterative (Agile/Scrum), and Lean.
Appendices
Appendix A –
Appendix C –
Appendix C –
Project Plan
Statement Of Work
Statement Of Work (SOW)
1 Introduction
1.1 Background
1.2 Scope
1.3 Objectives
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APPENDIX C – STATEMENT OF W ORK (SOW)
2 Requirements
2.1 Work Breakdown Structure (WBS)
2.2 Deliverables
2.3 Schedule
2.4 Resources
2.5 Performance Monitoring and Status Reporting
3 Costs
4 Assigned Responsibilities
5 Assumptions, Risks, Constraints and Dependencies
5.1 Assumptions/Exclusions
5.2 Risks
5.3 Constraints
5.4 Dependencies
6 Applicable Documents, Abbreviations/Acronyms
6.1 Applicable Documents
6.2 Abbreviations/Acronyms
7 Appendices
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Authorization (who)
INTRODUCTION
Service Level Agreement
Appendix E –
Standard Operating Procedures
Appendix F –
Service Log
Appendix G –
Glossary
Appendix H –
Reference
Infrastructure/ Service Management
Information Technology service management (ITSM) information and solutions are
based on Information Technology infrastructure library (ITIL) best practices.
Best practices ensure data centers have comparable services. Today ITIL is the
worldwide de-facto-standard for service management and contains broad and
publicly available documentation on how to plan, deliver and support IT services.
ITIL core: Strategy, Design, Transition, Operation, Continual Service Improvement.
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Authorization (who)
INTRODUCTION
Waterfall
Waterfall approach means that you complete a number of phases in an ordered
sequence: requirements analysis, design, implementation/integration, and testing.
Traditional phased approach identifies a sequence of steps to be completed, five
developmental components can be distinguished (four stages plus control):
1. Initiation
2. Planning and Design
3. Execution
4. Monitor and Control
5. Completion
This approach can be more risky since problems may not be discovered until much
later in the project, and don’t show any value until completion.
Modified waterfall approach breaks the project down into two or more parts,
sometimes called phases or stages. Manageable pieces allow you to prototype areas,
and modify your design, with fewer risks to the project.
Project Management Institute, Project Management Body of Knowledge (PMBOK).
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Authorization (who)
INTRODUCTION
Iterative
Iterative approach involves a sequence of incremental steps, or iterations.
Iterations include some of the development disciplines (requirements, analysis,
design, implementation...), have a well-defined set of objectives, and produce a
partial working implementation of the final system.
Successive iterations build on the previous iterations to evolve and refine the system
until the final product is complete.
Agile (Manifesto) - founded on a process view of human collaboration, is adaptive
manner, rather than as a completely pre-planned process or difficult to plan ahead.
Scrum - agile software development method, rugby approach of one cross-functional
team across multiple overlapping phases "team passing the ball back and forth".
http://www.scrumalliance.org/pages/what_is_scrum
http://scrumpad.wpengine.com/features/scrumpad-overview
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Authorization (who)
INTRODUCTION
http://agile101.net/2009/09/08/the-difference-between-waterfall-iterative-waterfall-scrum-and-lean-in-pictures/
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INTRODUCTION
Conventions
Used in this document: [Fill-in] values are used to prompt you for information that will
be linked to other places in the document. Bold to highlight a particular word or
statement. Italic to highlight a particular phrase. Gray words have been used for linked
values that you shouldn’t have to modify.
Sections
Authorization (who)
Introduction
Table of Contents
Table of Diagrams
1 System
2 Hardware
3 Software
4 Network
5 Services
6 Site
Appendix A –
Appendix B –
Appendix C –
Appendix D –
Appendix E –
Appendix F –
Appendix G –
Appendix H –
Index/Glossary
Notes
purpose, charter, scope, wbs and conventions of this document
listed by section and page
listed by page
specifications and contact information
processing, resources, peripherals and racks
operating systems and configurations
network diagram and file listings
application services and systems
documentation and specifications
Project Plan
Work Breakdown Structure (WBS)
Statement Of Work (SOW)
Service Level Agreement (SLA)
Standard Operating Procedures (SOP)
Service Log
Glossary
Reference
Terms sorted alphabetically
THIS
DOCUMENT IS PROVIDED ON A FREE AND "AS IS" BASIS. THE AUTHOR EXPRESSLY
DISCLAIMS ANY AND ALL WARRANTIES, EXPRESS OR IMPLIED, INCLUDING WITHOUT
LIMITATION ANY LIABILITY FOR THIS DOCUMENTS USE. IN NO EVENT SHALL THE AUTHOR BE
LIABLE FOR ANY DIRECT, INDIRECT, INCIDENTAL, PUNITIVE, OR CONSEQUENTIAL DAMAGES
OF ANY KIND WHATSOEVER WITH RESPECT FROM ITS USE.
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TABLE OF CONTENTS
Table of Contents
Authorization (who) .............................................................................................................a
Introduction ..........................................................................................................................a
Stakeholders (who) ..............................................................................................................a
Business Case (why) ............................................................................................................a
Charter (what) ......................................................................................................................a
Purpose (objectives) .............................................................................................................a
Requirements (needs)...........................................................................................................a
Scope (how) .........................................................................................................................a
Project Plan (methodology) ................................................................................................ b
Conventions ....................................................................................................................... vi
Sections .............................................................................................................................. vi
Table of Contents .............................................................................................................. vii
Table of Diagrams.............................................................................................................. xi
1 System ......................................................................................................................... 1
1.1
Hostname ............................................................................................................ 1
1.2
Model .................................................................................................................. 1
1.3
Manufacturer ....................................................................................................... 1
1.4
Vendor................................................................................................................. 1
1.5
Systems Manager ................................................................................................ 1
1.6
Webmaster .......................................................................................................... 1
1.7
Operator(s) .......................................................................................................... 1
1.8
Service Organization ........................................................................................... 1
1.9
Installation........................................................................................................... 2
2 Hardware ..................................................................................................................... 3
2.1
Central Processing Unit (CPU) ........................................................................... 3
2.2
Memory ............................................................................................................... 3
2.3
Disk Array........................................................................................................... 3
2.4
Storage Device(s) ................................................................................................ 3
2.5
Rack .................................................................................................................... 4
2.5.1 Bays................................................................................................................. 4
3 Software ...................................................................................................................... 5
3.1
Operating System (OS) ....................................................................................... 5
3.2
Graphical User Interface (GUI) .......................................................................... 5
3.3
File System Management .................................................................................... 5
3.3.1 Partition Table(s) ............................................................................................ 5
4 Network....................................................................................................................... 6
4.1
Interface .............................................................................................................. 6
4.2
Files ..................................................................................................................... 7
4.2.1 hosts ................................................................................................................ 7
4.2.2 defaultrouter .................................................................................................... 7
4.2.3 nsswitch.conf .................................................................................................. 7
4.2.4 resolv.conf ....................................................................................................... 7
4.3
Local Area Network (LAN) ................................................................................ 7
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4.3.1 Router.............................................................................................................. 7
4.4
Wide Area Network (WAN) ............................................................................... 7
4.4.1 Firewall ........................................................................................................... 7
4.4.2 Demilitarized Zone (DMZ) ............................................................................. 7
4.5
Domain (Corporate) ............................................................................................ 7
5 Services ....................................................................................................................... 8
5.1
Application .......................................................................................................... 8
5.1.1 Database .......................................................................................................... 8
5.1.2 Transaction Processing ................................................................................... 8
5.2
Network............................................................................................................... 8
5.2.1 Web ................................................................................................................. 8
5.2.2 HTTP............................................................................................................... 8
5.2.3 HTTPS ............................................................................................................ 8
5.2.4 FTP .................................................................................................................. 8
5.2.5 Telnet .............................................................................................................. 8
6 Site .............................................................................................................................. 9
6.1
History................................................................................................................. 9
6.2
Map ..................................................................................................................... 9
6.3
Overview ............................................................................................................. 9
6.3.1 Index.html ....................................................................................................... 9
6.3.2 Frames ............................................................................................................. 9
6.3.3 Pages ............................................................................................................... 9
6.4
Organization ........................................................................................................ 9
6.4.1 Files ................................................................................................................. 9
6.4.2 Folders............................................................................................................. 9
Appendix A – Project Plan ................................................................................................a
1 Overview ......................................................................................................................a
1.1
Personnel ..............................................................................................................a
1.1.1 Project Manager ...............................................................................................a
1.1.2 Development ....................................................................................................a
1.1.3 Review .............................................................................................................a
1.1.4 Delivery............................................................................................................a
1.1.5 Acceptance .......................................................................................................a
1.1.6 Other Vendors ..................................................................................................a
2 Timeline ...................................................................................................................... b
3 Resources .................................................................................................................... b
4 Milestones ....................................................................................................................c
4.1
Analysis................................................................................................................c
4.2
Development ........................................................................................................c
4.3
Review .................................................................................................................c
4.4
Delivery................................................................................................................c
4.5
Completion...........................................................................................................c
5 Acceptance ...................................................................................................................c
5.1
Requirements .......................................................................................................c
5.1.1 Testing..............................................................................................................c
5.1.2 Date ..................................................................................................................c
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TABLE OF CONTENTS
5.2
Signoff..................................................................................................................c
Appendix B – Work Breakdown Structure (WBS) .......................................................... d
1 Costs............................................................................................................................ d
2 Budget ......................................................................................................................... d
3 Activities ..................................................................................................................... d
4 Procurements............................................................................................................... d
5 Risks............................................................................................................................ d
Appendix C – Statement Of Work (SOW)........................................................................e
1 Introduction ..................................................................................................................e
1.1
Background ..........................................................................................................e
1.2
Scope ....................................................................................................................e
1.3
Objectives ............................................................................................................e
2 Requirements ...............................................................................................................e
2.1
Work Breakdown Structure (WBS) .....................................................................e
2.2
Deliverables .........................................................................................................e
2.3
Schedule ...............................................................................................................e
2.4
Resources .............................................................................................................e
2.5
Performance Monitoring and Status Reporting ...................................................e
3 Costs.............................................................................................................................e
4 Assigned Responsibilities ............................................................................................e
5 Assumptions, Risks, Constraints and Dependencies ...................................................e
5.1
Assumptions/Exclusions ......................................................................................e
5.2
Risks.....................................................................................................................e
5.3
Constraints ...........................................................................................................e
5.4
Dependencies .......................................................................................................e
6 Applicable Documents, Abbreviations/Acronyms ...................................................... f
6.1
Applicable Documents ......................................................................................... f
6.2
Abbreviations/Acronyms ..................................................................................... f
7 Appendices ................................................................................................................... f
Appendix D – Service Level Agreement (SLA) .............................................................. g
1 Purpose........................................................................................................................ g
2 Scope of services......................................................................................................... g
2.1
Systems Operations Access ................................................................................ g
2.2
Backups ............................................................................................................... g
2.3
Restores ............................................................................................................... g
2.4
Infrastructure ....................................................................................................... g
2.5
First Level Application Support.......................................................................... g
2.6
Consulting Support ............................................................................................. g
2.7
Desktop Support.................................................................................................. g
3 Performance objectives ............................................................................................... g
4 Availability schedule .................................................................................................. g
5 Maintenance schedules ............................................................................................... g
6 Service schedules ........................................................................................................ h
7 Terms of agreement .................................................................................................... h
8 Approval ..................................................................................................................... h
Appendix E – Standard Operating Procedures (SOP) ....................................................... i
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Appendix F – Service Log ................................................................................................ j
Appendix G – Glossary .................................................................................................... k
Appendix H – Reference ................................................................................................... l
Index .................................................................................................................................. m
Notes ................................................................................................................................... n
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TABLE OF DIAGRAMS
Table of Diagrams
Rack Diagram ...................................................................................................................................4
Partition Table(s) ..............................................................................................................................5
Network Diagram ..............................................................................................................................6
Site Map............................................................................................................................................9
Project Timeline ................................................................................................................................b
Project Resources ............................................................................................................................b
Service Log ........................................................................................................................................ j
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1 SYSTEM
1 System
1.1 Hostname
Host
1.2 Model
Model
1.3 Manufacturer
[Sun | IBM | HP | DG | Compaq | HP]
1.4 Vendor
Company:
Sales Representative:
SR Phone:
Sales Engineer:
SE Phone:
1.5 Systems Manager
Name:
SM Phone:
SM Pager:
1.6 Webmaster
Name:
WM Phone:
WM Pager:
1.7 Operator(s)
Name(s):
OP Phone Number:
OP Pager Number:
1.8 Service Organization
Contract Number:
Service Level Agreement:
Service Representative:
Field Technician(s):
Service Phone:
Emergency Phone:
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1 SYSTEM
1.9 Installation
Date:
Technician:
Configuration/Format specifications:
Hardware installation:
Software Installation:
Online/Live date:
Statement of Work (Appendix A)
Project Plan (Appendix B)
Service Level Agreement (Appendix C)
Maintenance-Service (Appendix E)
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2 HARDWARE
2 Hardware
2.1 Central Processing Unit (CPU)
[Sparc | RS6000 | Intel | Pentium], Speed MHZ, # Processor(s)
2.2 Memory
RAM MB Random Access Memory (RAM)
Cache MB Cache
2.3 Disk Array
System Disk GB System Disk
Data Disk GB Data Disk
2.4 Storage Device(s)
Tape GB Tape
Cartridge GB Cartridge
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2 HARDWARE
2.5 Rack
Bay 1
Bay 2
Bay 3
Bay 4
Bay 5
Rack Diagram
2.5.1 Bays
1
2
3
4
5
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3 SOFTWARE
3 Software
3.1 Operating System (OS)
[Unix | DOS | NT], [95 | 98 | 2000 | NT | Solaris | AIX | UX]
3.2 Graphical User Interface (GUI)
[X-Windows | Microsoft Windows]
3.3 File System Management
[UFS | DOS | FAT32 | NT]
3.3.1 Partition Table(s)
Solaris System/Data Partitions (# GB):
# Size(MB) Tag
Path
Mount point
0
root
\ (root)
1
swap
2 (all)
3
4
5
6
7

Description
Partition Table(s)
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4 NETWORK
4 Network
Internet
WorldWideWeb
Internet
DMZ (WAN)
Error! Not a valid link.
Not a valid link.]
[Error!
Error! Not a valid link.
Not a valid link.]
[Error!
Intranet (LAN)
Error! Not a valid link.
Not a valid link.]
[Error!
Error! Not a valid link.
Error! Not a valid
link..Error! Not a valid link.
[Error! Not a valid link.]
Network Diagram
4.1 Interface
Hostname
hostname
Domain
domain.org
IP address
127.0.0.1
Sub-net mask 255.255.255.0
Name Server (DNS/WINS) 127.0.0.0
Default Gateway
127.0.0.0
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4 NETWORK
4.2 Files
4.2.1 hosts
Error! Not a valid link. Error! Not a valid link.
alias(s)
4.2.2 defaultrouter
domainname Error! Not a valid link.
server host.com
4.2.3 nsswitch.conf
hosts dns file
4.2.4 resolv.conf
127.0.0.1
4.3 Local Area Network (LAN)
4.3.1 Router
default_gateway, 127.0.0.25
4.4 Wide Area Network (WAN)
4.4.1 Firewall
firewall, 127.0.0.99
4.4.2 Demilitarized Zone (DMZ)
web, 127.0.0.27
4.5 Domain (Corporate)
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5 SERVICES
5 Services
5.1 Application
5.1.1 Database
[Oracle | Sybase | SQL Server]
5.1.2 Transaction Processing
[eCommerce | Credit Card Processing]
5.2 Network
5.2.1 Web
[Apache | Netscape | IIS]
5.2.2 HTTP
Port: 80
5.2.3 HTTPS
Port:
5.2.4 FTP
Port: 21
5.2.5 Telnet
Port: 23
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6 SITE
6 Site
6.1 History
6.2 Map
Site Map
6.3 Overview
6.3.1 Index.html
6.3.2 Frames
6.3.3 Pages
6.4 Organization
6.4.1 Files
6.4.2 Folders
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APPENDIX A – PROJECT PLAN
Appendix A – Project Plan
1 Overview
Explanation of project plan and responsibilities.
1.1 Personnel
1.1.1 Project Manager
Gary Neshanian
1.1.2 Development
Gary Neshanian
1.1.3 Review
Gary Neshanian
1.1.4 Delivery
Gary Neshanian
1.1.5 Acceptance
Customer
1.1.6 Other Vendors
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APPENDIX A – PROJECT PLAN
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2 Timeline
Microsoft Gantt chart:
Project Timeline
1
Initiate (Requirements)
2
Plan (Analysis)
3
Manage (Develop)
4
Execute (Refine)
5
Close (Final Delivery)
May
June
July
Aug
Sep
Oct
Project Timeline
3 Resources
Microsoft Resources table:
Project Resources
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APPENDIX A – PROJECT PLAN
4 Milestones
Major task break down with date assignments.
4.1 Analysis
Completion of needs analysis. (hours, date)
4.2 Development
Completion of development . (hours, date)
4.3 Review
Completion of client review. (hours, date)
4.4 Delivery
Completion of delivery/installation. (hours, date)
4.5 Completion
Formal transfer to acceptance team. (hours, date)
5 Acceptance
Acceptance testing and date requirements.
5.1 Requirements
5.1.1 Testing
5.1.2 Date
5.2 Signoff
Who?
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APPENDIX A – W ORK BREAKDOWN STRUCTURE (WBS)
Appendix B – Work Breakdown Structure (WBS)
1 Costs
?
2 Budget
?
3 Activities
?
4 Procurements
?
5 Risks
?
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APPENDIX C – STATEMENT OF W ORK (SOW)
Appendix C – Statement Of Work (SOW)
6 Introduction
6.1 Background
6.2 Scope
6.3 Objectives
7 Requirements
7.1 Work Breakdown Structure (WBS)
7.2 Deliverables
7.3 Schedule
7.4 Resources
7.5 Performance Monitoring and Status Reporting
8 Costs
9 Assigned Responsibilities
10 Assumptions, Risks, Constraints and Dependencies
10.1 Assumptions/Exclusions
10.2 Risks
10.3 Constraints
10.4 Dependencies
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APPENDIX C – STATEMENT OF W ORK (SOW)
11 Applicable Documents, Abbreviations/Acronyms
11.1 Applicable Documents
11.2 Abbreviations/Acronyms
12 Appendices
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APPENDIX D – SERVICE LEVEL AGREEMENT (SLA)
Appendix D – Service Level Agreement (SLA)
1 Purpose
This agreement is between Information Systems and Business Application. This
document outlines the service level roles, responsibilities, and objectives of Information
Systems and Business Application in support of Business Application.
2 Scope of services
Day-to-day operations and maintenance.
2.1 Systems Operations Access
Data processing environment.
2.2 Backups
Regular application and data backups.
2.3 Restores
Data recovery, when required.
2.4 Infrastructure
Local and wide area networks.
2.5 First Level Application Support
existing applications.
2.6 Consulting Support
Expertise to consult on needs.
2.7 Desktop Support
Software applications, installation and support.
3 Performance objectives
4 Availability schedule
Application Monday Tuesday Wednesday Thursday Friday Saturday Sunday
5 Maintenance schedules
Standard: Noon Sunday to 4 A.M. Monday (proposed)
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APPENDIX D – SERVICE LEVEL AGREEMENT (SLA)
As scheduled and agreed in advance with affected business units
6 Service schedules
Contact Application Monday Tuesday Wednesday Thursday Friday Saturday Sunday
7 Terms of agreement
The signatures of this document indicate agreement to its content, that it is valid, has
achievable objectives, and represents the intent of Information Systems to meet the
system needs of Business Unit as they relate to the Business Application.
This document is controlled by Department Manager of Information Systems and
Business Manager, of Business Unit. Any modifications to this agreement require the
review and approval of both parties. Inputs relative to the content or distribution of this
document should be forwarded to the director of Information Systems.
This document will remain in effect until replaced with an updated version. It will be
reviewed annually for currency, accuracy, and completeness. The next review is
scheduled for {Month}, {Day} 200 .
8 Approval
{Information Systems Name}
{Business Unit Name}
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Signature
Date
Date
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APPENDIX E – STANDARD OPERATING PROCEDURES (SOP)
Appendix E – Standard Operating Procedures (SOP)
Procedures for daily operations, emergency response and contact information should be
inserted here. Responsible personnel for what days of the week, time of day with their
phone numbers, pager numbers and any other information need to contact them. Also any
outside vendors, their contract numbers and phone numbers needed to support this
system.
Always enter emergency calls in the Service Log (Appendix A).
Responsible Manager:
Days of week:
Time of day:
Phone:
Pager:
Service Vendor:
Contract Number:
Service Level:
Response Time:
Phone:
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APPENDIX F – SERVICE LOG
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Appendix F – Service Log
Date
Task (including: downtime, dependencies, impact…)
Done Technician Notes
Service Log
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APPENDIX H – REFERENCE
Appendix G – Glossary
Project Plan (PP)
how and when of objectives, products, milestones, activities and resources required.
Service Level Agreement (SLA)
part of a service contract where the level of service is formally defined.
Standard Operating Procedure (SOP)
fixed instructions or steps for carrying out usually routine operations.
Scope Of Services (SOS)
lists of tasks which are, or may be, required for a vendor.
Statement Of Work (SOW)
document defining work activities, deliverables and timeline for a vendor.
Terms Of Service (TOS)
rules of on-line service provider, break and risk being "TOS-sed" (disconnected).
Work Breakdown Structure (WBS)
division of a project into tasks and subtasks.
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APPENDIX H – REFERENCE
Appendix H – Reference
PMI.org is the world’s leading not-for-profit membership association for the project
management profession.
PMP® credential recognizes demonstrated knowledge and skill in leading and directing
project teams and in delivering project results within the constraints of schedule, budget
and resources.
Copies of vendor needs analysis, sales configurations, purchase orders, and maintenance
contracts should all be inserted here.
Instructions and locations of all hardware, software and application documentation
should be inserted here.
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INDEX
Index
Appendix
Emergency Procedures, h
Project Plan, c
Reference, j
Service Level Agreement, f
Service Log, i
Statement Of Work, a
Computer
Hostname, 1
Model, 1
Hardware, 3
CPU, 3
Disks, 3
Memory, 3
Storage Device(s), 4
Network, 6
Files, 7
Interface, 6
LAN, 7
WAN, 7
Operator, 1
Pager, 1
Phone, 1
Service
Contract Number, 1
Emergency, 1
Field Engineer, 1
Level, 1
Phone, 1
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Support Representative, 1
Services, 8
Application, 8
Database, 8
FTP, 8
HTTP, 8
HTTPS, 8
Network, 8
Telnet, 8
Transaction, 8
Web, 8
Site, 9
History, 9
Map, 9
Organization, 9
Overview, 9
Software, 5
File System, 5
Graphical User Interface, 5
Operating System, 5
Systems Manager, 1, h
Pager, 1, h
Phone, 1, h
Vendor, 1
Sales Rrepresentative, 1
Systems Engineer, 1
Webmaster, 1
Pager, 1
Phone, 1
m
HOSTNAME
NOTES
Notes
Hostname – System Configuration (Nish Consulting) – version 0.0, revision 101
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