Download Quest Central for Sybase Revised Beta

Quest Central© for Sybase ASE
Version 6.1
Release Notes
Revised: October 2006
......................................................
These release notes cover changes to version 6.1 of Quest Central for Sybase, Quest Central’s integrated
database management solution for Sybase. They identify requirements, features, and enhancements, known
issues, and bug fixes for the 6.1 release.
For detailed information on using Quest Central components, see Quest Central online help.
You can find Quest Central user guides at:
http://www.quest.com/quest_central/documentation_links.asp
Copyright 2006 Quest Software, Inc. All Rights Reserved.
Quest Central for Sybase, Version 6.1
Release Notes
Contents
About Quest Central for Sybase, version 6.1 ................................................................................................. 1
Quest Central Common Components...................................................................................................... 1
Sybase Product Components ................................................................................................................... 1
Quest Central Third Party Licensing....................................................................................................... 1
Global Operation of Quest Central.......................................................................................................... 2
Quest Central 508 Compliance................................................................................................................ 2
Quest Central Common Components ............................................................................................................. 3
Quest Central requirements....................................................................................................... 3
Quest Central features and enhancements................................................................................. 4
Quest Central known issues and workarounds.......................................................................... 5
Quest Database Management Solutions ......................................................................................................... 7
Quest Database Management Solutions Requirements............................................................. 7
Quest Database Management Solutions Features and Enhancements....................................... 8
Quest Database Management Solutions Known Issues and Workarounds ............................... 8
DataFactory .................................................................................................................................................... 8
Benchmark Factory for Databases.................................................................................................................. 9
Notification Server ......................................................................................................................................... 9
Notification Server requirements .............................................................................................. 9
Notification Server known issues and workarounds ................................................................. 9
Notice Board................................................................................................................................................. 10
Notice Board requirements ..................................................................................................... 10
Notice Board features and enhancements ............................................................................... 10
Notice Board known issues and workarounds ........................................................................ 10
Quest Central for Sybase ASE...................................................................................................................... 11
Quest Central for Sybase ASE requirements .......................................................................... 11
Sybase ASE database requirements ........................................................................................ 11
Privileges ................................................................................................................................ 11
Quest Central for Sybase ASE features—Overview ............................................................... 11
Quest Central for Sybase ASE known issues and workarounds ............................................. 12
Spotlight on Sybase ASE.............................................................................................................................. 12
Spotlight on Sybase ASE requirements .................................................................................. 12
Spotlight on Sybase ASE known issues and workarounds ..................................................... 13
Global Operation of Sybase .................................................................................................... 16
SQL Tuning.................................................................................................................................................. 17
SQL Tuning requirements....................................................................................................... 17
SQL Tuning features............................................................................................................... 17
SQL Tuning new features and enhancements ......................................................................... 18
Improved Features .................................................................................................................. 19
ASE 15 Support ...................................................................................................................... 20
Configuring Adaptive Server for SQL Tuning........................................................................ 21
SQL Tuning known issues and workarounds.......................................................................... 24
Contacting Quest Software........................................................................................................................... 26
Contacting Quest Support ....................................................................................................... 26
Copyright 2006 Quest Software, Inc. All Rights Reserved.
Quest Central for Sybase, Version 6.1
Release Notes
1
About Quest Central for Sybase, version 6.1
Quest Central for Sybase, version 6.1, comprises the Quest Central Common Components and Sybase
product components.
Quest Central Common Components
The Quest Central Common Components provide functionality that can be used across all Quest Central
supported database platforms. The following common components are included in the Quest Central for
Sybase 6.1 release:
• Quest Central Console, 3.3.2.
• Notification Server, 5.5.
• Notice Board, 5.5.
• Web Notice Board, 5.5.
• Quest Database Management Solutions, 2.1.
Sybase Product Components
Sybase product components provide functionality specific to Quest Central for Sybase. The following
Sybase product components are included in the Quest Central for Sybase 6.1 release:
• Spotlight on Sybase ASE 1.5.2.
• SQL Tuning for Sybase 2.7.0.
• Compatible Quest products that, if installed, can be run in conjunction with the Quest Central console:
•
TOAD, 8.6.
•
SQL Navigator.
•
Foglight Webconsole.
•
Benchmark Factory for Databases, version 4.5 or higher.
•
DataFactory, version 5.3 or higher.
Quest Central Third Party Licensing
Information about the third party libraries, re-distributables, and files used in the creation of Quest Central
can be found at http://www.quest.com/quest_central/documentation_links.asp.
Copyright 2006 Quest Software, Inc. All Rights Reserved.
Quest Central for Sybase, Version 6.1
Release Notes
2
Global Operation of Quest Central
This section contains information about installing and operating this product in non-English configurations,
such as those needed by customers outside of North America. This section does not replace the materials
about supported platforms and configurations found elsewhere in the product documentation.
This release supports any single-byte character set. Double-byte or multi-byte character sets are not
supported. In this release, all product components should be configured to use the same or compatible
character encodings and should be installed to use the same locale and regional options. This release is
targeted to support operations in the following regions: North America, Western Europe and Latin
America, Central and Eastern Europe.
This release has the following known capabilities or limitations: Individual components of Quest Central
may also include more specific information in the Globalization section of their readme or release notes.
This product was tested and is supported with the Latin-1 (WE8ISO8859P1) character encoding. Other
encodings, including most single-byte and Western European character encodings may work correctly, but
they are untested and may not be fully supported.
Quest Central 508 Compliance
Quest Software is committed to providing products and solutions that are accessible to all people regardless
of their capabilities. Section 508 compliance details are available by product in the Voluntary Product
Accessibility Templates (VPATs) published on our web site at:
http://www.quest.com/public_sector/section_508.asp.
Copyright 2006 Quest Software, Inc. All Rights Reserved.
Quest Central for Sybase, Version 6.1
Release Notes
3
Quest Central Common Components
Information specific to all Quest Central components and database platforms resides in the Quest Central
Common Components section of the release notes. These issues include, but are not limited to,
requirements, known issues, and workarounds having to do with installation, help files, and operating
system platforms.
Quest Central requirements
Review the following system requirements to perform a full installation of Quest Central, including all
database platforms.
Note:
System requirements can vary among features and database platforms. Additional
requirements may be needed for specific product components. It is recommended that you
check for requirements specific to the product components that you are installing prior to
proceeding with the installation.
Hardware requirements
• Computer with minimum Pentium 4 or compatible processor.
• Minimum 512 MB of RAM.
• Minimum 1.5 GB disk space required for a full installation, which includes temporary setup files that
are removed at completion of install.
• CD-ROM drive or Internet connection (required for installation only).
• VGA monitor, 1024x768 resolution, small fonts.
• Printer (optional) for printing graphs and reports.
• Sound card and speakers (optional) for receiving audible alerts.
• Mouse (required to access all features).
Note: Hardware requirements are dependent on the database platform installed.
Software requirements
• Windows 2000 Professional SP4, Windows XP Professional SP1 or later, Windows 2003 Server.
Note: Quest Central does not install on a Windows NT client.
• Internet Explorer 6.0 or later.
• Tahoma font.
• Administrator privileges are required to install Quest Central.
• ASE client software to connect to Sybase Adaptive Server 11.9.2, 12.0, 12.5.0.3, 12.5.1, 12.5.2, and
12.5.3.
Note: Quest Central for Sybase – SQL Tuning installs the ASE 15 Open Client software, so
you do not need to have the Open Client software installed before installing SQL
Tuning. The other Quest Central for Sybase components do require the Open Client
software to be installed.
Citrix Support
Citrix products supported include:
• Platform Level – MetaFrame XPa 1.0 Server for Windows.
• Feature Release – MetaFrame XP 1.0, Feature Release 1, 2, and 3.
Copyright 2006 Quest Software, Inc. All Rights Reserved.
Quest Central for Sybase, Version 6.1
Release Notes
4
Quest Central features and enhancements
• Enhanced Quest Central installation
ƒ
The Quest Installer has undergone some changes to better support the new flexible Quest
Central architecture. The new installer supports:
•
Automatic notification of updates and new products
•
Access to the latest product versions as they become available
•
Side by side installation of different versions of a product (not available for all products)
ƒ
To accommodate these changes, the Quest Central installation and upgrade processes have
changed.
•
Quest Central 6.1 is available as a consolidated install file (available on the Quest Central
Installation CD, and for download from SupportLink and Quest.com). Run the install file to
install and/or upgrade Quest Central products and components. You can choose which
products to install/update.
•
Use the Quest Installer – which is installed with Quest Central – to check for new
products and updates. The Quest Installer will display a list of available products, with
links to product download locations.
ƒ
ƒ
To obtain a new product or new version of a product, you should:
a) download the product (from SupportLink if you have a license for the product,
or from Quest.com for a trial version)
b) install it using the product’s installer.
ƒ
Note: You cannot download multiple products at once.
• Quest Database Management Solutions — Quest Database Management Solutions provides an
intuitive and easy-to-use launch platform that aids with day-to-day database management tasks. Quest
Database Management Solutions maps database development and administration tasks to the
appropriate Quest Software tools and enables you to quickly launch each tool. Tutorials are available
to further assist with skills development and familiarization. Best of all, you can customize Quest
Database Management Solutions by adding your own tools and tutorials.
•
Note:
Independent database tree — The Quest Database Management Solutions tree is now
independent of the Quest Central Tree.
In updating to Quest Database Management Solutions 2.1, the database tree is
automatically created.
Where a Quest Central tree exists, Quest Database Management Solutions imports the Quest
Central tree. This creates a ‘snapshot’ of the tree as it exists at that point in time.
Where a Quest Central tree does not exist, Quest Database Management Solutions searches for
any databases available from the current host and imports them into the tree. After importing the
tree, Quest Database Management Solutions manages its tree independently from Quest Central.
You can organize the tree in a manner that works best for you. Use the Organize database tree
feature to manage the tree structure, search for databases available from the current host and add
them to the tree and to create dynamically populated database groups.
•
Check for updates — Checks for updates and new products. In the Available Products
list, review the product information and follow the links to download the latest product
versions. For more information on how to upgrade Quest Central, please refer to the
Quest Central for Oracle Installation Guide.
Copyright 2006 Quest Software, Inc. All Rights Reserved.
Quest Central for Sybase, Version 6.1
Release Notes
•
5
Manage DB2 with access to Quest’s DB2 Products — The Quest Database
Management Solutions application now includes support for Quest’s DB2 solutions. You
can now launch DB2 tools, display tutorials, and access your DB2 environment directly
from within the Quest Database Management Solutions application.
For additional information, see Quest Database Management Solutions on page 7.
• Support for Citrix Presentation Server for Windows: Quest Central can be run in conjunction with
Citrix Presentation Server for Windows. For installation notes about running Quest Central and its
components in a Citrix environment, see the relevant “Quest Central Installation Guide.”
Quest Central known issues and workarounds
The following issues and workarounds apply to Quest Central.
Installation known issues and workarounds
• Quest Central install directory and QC 6.0 and later. Products that have traditionally been part of
Quest Central and have not transitioned to point products are installed in the Quest Central directory.
For a new installations the Quest Central directory is set to:
<Quest Software Root Folder>\Quest Central
where <Quest Software Root Folder> is the root directory specified at installation (by
default, C:\Program Files\Quest Software).
When upgrading from a previous version, the Quest Central directory is set to directory selected in
the original installation.
• Uninstalling Benchmark Factory leaves behind some large files. These files form the repository
database and are used to store the test results. These files can be deleted manually if you no longer
require Benchmark Factory.
• Quest Central for Databases cannot be installed on the same system as any other Quest Central
product.
• Unable to access installation files: When attempting to install Quest Central you may get an error
message that you are unable to access installation files due to network / internet connectivity issues or
insufficient disk space.
Troubleshooting installation errors:
ƒ
Open the Quest Installer log file (QILogfile.csl) and locate the failed operation(s).
ƒ
Tip: You can find the location of QILogfile.csl in the Quest Installer Settings – Logging tab –
Log Destination field.
ƒ
If the error is an HTTP error:
1. Using Internet Explorer, try downloading file(s) specified in the errors listed in QILogfile.csl.
2. If you still cannot access the files, then check your proxy settings.
ƒ
3. If you check your proxy settings and error message persist, contact Quest Support.
If you can access the files via the Internet and errors occur:
1. Check the location to which the files are being copied to ensure that there is enough disk
space to
store the files.
2. If there is sufficient disk space and error messages persist, please contact Quest Support.
• Installation of Code Site as part of Quest Central Installer installation. If Code Site is not already
installed on the system to which you are installing Quest Central, Code Site is installed to
c:\program files\raize regardless of the installation directory specified by the user.
Copyright 2006 Quest Software, Inc. All Rights Reserved.
Quest Central for Sybase, Version 6.1
Release Notes
6
• Uninstalling standalone product components. If you installed a product using Quest Installer, you
must uninstall that product using the Quest Installer. If you uninstall the product using the product’s
un-installation program (for example, Spotlight Un-Installer), the Quest Installer presumes that the
product is still installed. In this case you cannot re-install the product as the Quest Installer presumes
that the product is still installed.
• Power Users cannot install or uninstall Quest Central: Because Power Users do not have
privileges to install or modify settings, they cannot install Quest Central as it requires admin
privileges to write to the registry. To resolve this issue, install Quest Central as a local administrator.
After it has been installed, you can run Quest Central as a normal user.
• Installing Spotlight for multiple database platforms creates multiple desktop icons: When you
install Quest Central and select to install multiple Spotlights for various database platforms, Spotlight
shortcuts are created for each Spotlight installed. For example, if you have Spotlight on SQL Server
installed and you then install Spotlight on Windows (the new one being a 3.0+ version), another
shortcut is created.
• Notification for insufficient space: Quest Central provides a warning during installation if
insufficient disk space exists for the installation.
•
If the installation is a new install, you may continue with the install, but it will fail due to
a lack of disk space.
•
If the installation is a repair or upgrade, you may continue with the install as it reuses disk
space by overwriting the existing files.
• Some components are reset to default settings after upgrading Quest Central: The following
components are reset to their Default settings after an upgrade:
•
Toolbar
•
Taskbar
•
Console Preferences
•
SQL Trace Preferences
•
After you upgrade Quest Central you must reset your settings.
• Installation on low-end client PCs: In some cases, performing an installation on a low-end client PC
may cause an application error when you complete and exit the Quest Central installation. Please note:
This error can be safely ignored and has no effect on the integrity of the client PC or the Quest Central
installation. The error will read as follows: “Attempt to release mutex not owned by caller.” If you see
this error when you complete the Quest Central installation, please select “Ignore” or “Abort” to exit.
To launch Quest Database Management Solutions, select Start | All Programs | Quest Software | Quest
Database Management Solutions.
Quest Central Console known issues and workarounds
• Quest Central icons display with pink background: When using Quest Central the toolbar icons
may appear pink. The pink icons function as normal. To remove the pink background, restart Quest
Central.
• Dragging and dropping shortcuts. When dragging and dropping a shortcut from one folder to
another in the Quest Central tree, the shortcut is copied and not moved. The information in the
“Moving shortcuts” topic in the Quest Central online help is incorrect.
• Web Browser not installed: Running Quest Central on a system where there is no web browser
installed causes Help>Updates to fail without notification.
• Display of browser and toolbar icons: Occasionally, the icons in the browser and toolbar do not
display properly. To correct this problem, install the latest graphics drivers compatible with your
hardware or select the standard Windows desktop settings.
Copyright 2006 Quest Software, Inc. All Rights Reserved.
Quest Central for Sybase, Version 6.1
Release Notes
7
Support Bundle known issues and workarounds
• Quest Central support bundle may hang on some machines using nVidia video drivers with the
nVidia Desktop Manager enabled: To resolve this issue, in the Display settings for your computer,
disable the nVidia Desktop Manager.
• The Support Bundle Wizard does not collect agent support information using the Help |
Support Bundle option. In the Support Bundle Wizard’s Select Products screen, if you elect to
collect information for Agents, you will receive an error saying that there are no agents present. You
will not be able to proceed to collect Agent support information.
Workaround: To collect Agent support information using a support bundle, in the Quest Central tree,
drill down to the Agent Node for the host for which you want to collect information. Right-click on
the Agent, and then select Support Bundle.
Citrix known issues and workarounds
• Publishing Quest Central. When publishing Quest Central, Quest Central should be published with
16-bit color depth or higher.
• Using Quest Central with multiple connections: Do not use Quest Central with multiple
connections running with the same user name.
Quest Database Management Solutions
Quest Database Management Solutions, version 2.1 provides a convenient interface from which you can
explore the capabilities of the Quest Software products available for each of your database server vendors
(SQL Server, Oracle, DB2, or Sybase). When you pass your cursor over a Quest Software tool, the Quest
Database Management Solutions window, highlights the tasks and tutorials associated with that tool.
Simply click a tutorial to learn more about the tool in question. If the tool is not installed on your system,
Quest Database Management Solutions enables you to download the tool. You can also add your own tools
and tutorials to the window to better help you organize and launch all your favorite database tools,
applications, and tutorials.
To launch Quest Database Management Solutions, select Start | Programs | Quest Software | Quest
Database Management Solutions. For more information, refer to the Quest Database Management
Solutions online help. To access online help, click F1 or select Quest Database Management Solutions
Help from the Help menu.
Quest Database Management Solutions Requirements
In addition to U.S. English, Quest Database Management Solutions includes the following language
configurations:
• French
• German
• Spanish
• Japanese
• Korean
The displayed language is displayed is determined by the client regional settings. The default is U.S.
English.
Copyright 2006 Quest Software, Inc. All Rights Reserved.
Quest Central for Sybase, Version 6.1
Release Notes
8
Quest Database Management Solutions Features and
Enhancements
The Quest Database Management Solutions window provides several ways to obtain information about the
Quest Software tools on your system. By viewing the tasks each tool performs and viewing tutorials, you
can determine which tool to launch for your particular need.
You can:
• View the Quest Software tools available or installed on each of your database systems (SQL Server,
Oracle, DB2, or Sybase)
• View the tasks a tool performs
• Launch a tool
• Launch a tutorial
• Add your own tools and tutorials
• Customize the Quest Database Management Solutions window
• Organize the database tree
• Check for the latest products and updates available for Quest Central.
Quest Database Management Solutions Known Issues and
Workarounds
• Task selection launches associated tool and not specific task within the tool: When you select a
task in the Quest Database Management Solutions window, the product corresponding to the selected
task is launched. In future releases, the task selection will launch the specific task within the tool.
• Some installed Quest products show as disabled for Non-Administrator users. When logged in as
a user without Windows Administrator security privileges the following Quest products display as
disabled tools when installed: Capacity Manager for SQL Server, Toad for DB2, and Toad for SQL
Server. Non-Administrator users can launch these products from the Start menu or available Desktop
shortcuts.
DataFactory
DataFactory is a Quest Central add-on that allows IT professionals to populate test databases with millions
of rows of meaningful, syntactically correct data for database testing.
DataFactory is installed separately from Quest Central. You can download the installation file for
DataFactory from the Quest Web site at www.quest.com. Select Products | All Products A – Z |
DataFactory Trial.
DataFactory requires a valid DataFactory license key. If you want to license DataFactory, or already have a
licensed Data Generator, but do not have a key, visit the License Keys section of the Quest SupportLink at:
http://questsupportlink.quest.com/Licensing
Data Generator functionality can be accessed by selecting Tools | DataFactory from the Quest Central
console.
Copyright 2006 Quest Software, Inc. All Rights Reserved.
Quest Central for Sybase, Version 6.1
Release Notes
9
Benchmark Factory for Databases
Benchmark Factory is a Quest Central add-on that identifies database performance and bottleneck issues,
facilitating proactive database testing. Benchmark Factory for Databases is installed separately from Quest
Central. You can download the installation file for Benchmark Factory for Databases from the Quest Web
site at www.quest.com. Select Products | All Products A – Z | Benchmark Factory Trial.
Benchmark Factory for Databases requires a valid Benchmark Factory license key. If you want to license
Benchmark Factory, visit the License Keys section of SupportLink at:
http://questsupportlink.quest.com/Licensing
Benchmark Factory functionality can be accessed by selecting Tools | Benchmark Factory from the Quest
Central console.
Notification Server
Notification Server requirements
• The host machine to be used as a Notification Server needs to be suitable for reliable 24x7 operation.
• Quest Notification Server only runs on Windows: The Quest Notification Server does not run on
UNIX.
Notification Server known issues and workarounds
• If you are using Quest Notification Server, it is recommended that you upgrade the Quest Notification
Server to allow communication with the latest Foglight server version 4.2. If you do not upgrade your
existing Quest Notification Server, Foglight notices from 4.2 servers will not be read properly, and
there may be some difficulty in connecting to the Foglight servers.
• The Quest Notification Console’s keyboard shortcuts and access keys no longer work.
Copyright 2006 Quest Software, Inc. All Rights Reserved.
Quest Central for Sybase, Version 6.1
Release Notes
10
Notice Board
Notice Board requirements
The ability to receive notices directly from Foglight is available only if a Foglight Operations Console
version 3.0.x or greater is installed locally.
Note:
The Foglight Operations Console is NOT required when receiving notices from Foglight via
the Notification Server (recommended).
Notice Board features and enhancements
• The Notice Board enables you to use the latest Foglight Server (4.2).
• Support for Citrix environments: You can run Quest Notice Board with Quest Central in a Citrix
environment.
For the Notice Board to directly access Foglight servers, the Foglight Operations Console must be
installed on each Citrix box. Each Foglight Operations Console must have connections to the relevant
servers.
Note: It is recommended that the Quest Notification Service be used to access Foglight
servers – as this mechanism does not require the Foglight Operations Console.
Notice Board known issues and workarounds
• Upgrading from Notice Board 4.5.2: If upgrading from Notice Board 4.5.2 you should also upgrade
Spotlight. Database Analysis, and Knowledge Xpert products to ensure that the right-click drilldown
links continue working. You also need to upgrade Performance Analysis.
• Restrictions on accessing Foglight servers: If you use the Notice Board to access Foglight servers
directly, when using Foglight Operations Console 4.2 you cannot access a 3.02e server.
• Forwarded notices retain Date Acknowledged: When an acknowledged notice is forwarded, or
raised again with a different severity or message, the Date Acknowledged is cleared by the
Notification Server. However, the Notice Board continues to display the Date Acknowledged for that
notice, and disables the Snooze and Acknowledge functions in the Actions menu and the right-click
shortcut menu.
Copyright 2006 Quest Software, Inc. All Rights Reserved.
Quest Central for Sybase, Version 6.1
Release Notes
11
Quest Central for Sybase ASE
Quest Central for Sybase ASE requirements
Hardware requirements
• Computer with minimum Pentium 4 or compatible processor.
• Minimum 512 MB of RAM.
• Minimum 809 MB disk space required for full installation.
• CD-ROM drive or Internet connection (required for installation only).
• VGA monitor, 1024x768 resolution, small fonts.
• Printer (optional) for printing graphs and reports.
• Sound card and speakers (optional) for receiving audible alerts.
• Mouse (required to access all features).
Software requirements
• Windows XP Professional SP1 or 2, Windows 2000 Professional SP3 or later, or Windows Server
2003.
• Internet Explorer 6.0 or later.
• Tahoma font.
• Administrator privileges are required to install Quest Central.
• ASE client software to connect to Sybase Adaptive Server 11.9.2, 12.0, 12.5.0.3, 12.5.1, 12.5.2,
12.5.3, and 15.0.
Note: Quest Central does not install on a Windows NT client.
Sybase ASE database requirements
Quest Central supports Sybase ASE versions 11.9.2, 12.0, 12.5, 12.5.0.3, 12.5.1, 12.5.2, 12.5.3, and 15.0.
Privileges
Administrator privileges are required to install and run Quest Central and its plug-ins.
Quest Central for Sybase ASE features—Overview
Quest Central for Sybase ASE is a performance management solution that offers performance diagnostics,
analysis, and optimization to ensure maximum performance.
Spotlight is one of the Quest Central for Sybase components. It is the monitoring and diagnostic component
of Quest Central for Sybase. Its unique user interface provides you with an intuitive, visual representation
of database activity. Graphical flows illustrate the movement of information throughout the Adaptive
Server. Icons and contextual drilldowns provide key statistics and metrics.
Another component of Quest Central for Sybase is SQL Tuning. SQL Tuning maximizes application
performance by offering SQL performance diagnosis, performance optimization, and performance
management.
Copyright 2006 Quest Software, Inc. All Rights Reserved.
Quest Central for Sybase, Version 6.1
Release Notes
12
Quest Central for Sybase ASE known issues and workarounds
Installation
After installing Quest Central for Sybase ASE, a duplicate shortcut for Spotlight appears on the desktop.
You can manually delete one of the shortcuts.
Spotlight on Sybase ASE
Spotlight on Sybase ASE v1.5.2 is a monitoring and diagnostic tool for Sybase Administrators. Its unique
user interface provides you with an intuitive, visual representation of database activity. Graphical flows
illustrate the movement of information throughout the Adaptive Server. Icons and contextual drilldowns
provide key statistics and metrics.
New features for this version of Spotlight on Sybase ASE include:
• Enhanced look and new charts
• Sybase ASE 15 support
Spotlight on Sybase ASE requirements
If the monitoring tables for Adaptive Server v12.5.0.3 (or newer) have not been installed, the Spotlight
component cannot monitor the Adaptive Server. See instructions for how to install these tables in the
“Adaptive Server monitor tables” section of SQL Tuning Sybase ASE on page 18.
Hardware Requirements
• Pentium-III or equivalent PC running Windows 2000, Windows 2003, Windows XP
• 50 megabytes of free disk space
• This application should exist on a local disk drive rather than a network drive
• Monitor capable of supporting a resolution of 800x600 or larger
Spotlight is designed to run on a desktop area of 800 by 600 pixels or larger. It is best viewed on a
desktop area of 1024 by 768 pixels. You should also set the display to use the 64K color palette
(65536 colors) or higher.
• 128 megabytes of RAM (minimum)
256 megabytes of RAM is the recommended configuration. Memory usage is driven by the number of
simultaneous Spotlight connections opened.
• CD-ROM drive or Internet connection
Spotlight can be downloaded from the Internet or installed from compact disk. The CD-ROM drive
should be attached to the PC on which Spotlight is to be installed. A drive mapped to a network
device could be used if a local CD-ROM is not available.
• Printer
Spotlight reports can be printed on a laser or bubble jet printer.
• Sound card and speakers
Spotlight can use sound to alert you when a threshold is reached. You must have a sound card and
speakers installed on your PC for this feature to work.
• Mouse
To access all the features of Spotlight, you should have a mouse installed on your PC.
Copyright 2006 Quest Software, Inc. All Rights Reserved.
Quest Central for Sybase, Version 6.1
Release Notes
13
Software Requirements
• Windows 2000, Windows 2003, or Windows XP
ƒ
The following specific requirements exist:
•
Windows 2000, Service Pack 4 must be installed.
•
Windows XP
•
Windows 2003
•
Sybase Adaptive Server versions 11.9.2, 12.0.x, 12.5.x, and 15
Non sa users can be set up to monitor a Sybase Adaptive Server with the non sa setup
utility shipped with the Spotlight on Sybase v1.5.2 product. While most metrics are
available to a non sa user, not all are available.
•
You may have the System Administrator (‘sa’) user ID and password for the ASE you
want to diagnose, or have a DBA who has this account setup utility, before you can use
Spotlight to diagnose the Adaptive Server. All metrics are available to sa users.
If an Adaptive Server v12.5.0.3 (or newer) has not had the Sybase script (installmontables)
run when the Adaptive Server was created or updated, Spotlight cannot use the MDA API.
Spotlight will break the connection.
Spotlight on Sybase ASE known issues and workarounds
Resolved Issues
The following issues are addressed in the Spotlight for Sybase v1.5.2:
Symptom
Cause
Resolution
Slow performance when in the
User Activity drilldown.
Spotlight on Sybase appears to be
locked.
Under certain circumstances a
large number of users can cause
the problem user query to take an
extended amount of time to
complete.
Time out functionality has been
added to query processing. This
causes the problem user query to
abort but allows other processes
to complete normally.
Erroneous value shown under
"ASE Error Log" on Home Page.
The value now displays unviewed
error messages in the ASE Error
Log.
Kill Process feature not working
from the User Activity drill down
popup menu.
The option is now functioning
properly.
Known issues
Symptom
Cause
Resolution
On the Memory drilldown and
Data Cache tab, the Data Cache
grid numbers appear incorrect
and do not add up to the numbers
for the data cache pools.
Actually, the numbers are correct,
but they represent deltas from the
previous poll cycle, while the
numbers for the pool are totals.
None for now. A future release is
planned to handle this issue. The
Data Cache grid values will
become totals to match the values
in the Data Cache Pool grid.
Copyright 2006 Quest Software, Inc. All Rights Reserved.
Quest Central for Sybase, Version 6.1
Release Notes
Symptom
14
Cause
Resolution
Under the User Activity
drilldown, after a user has been
selected, the first value shown in
the graph for the number of Temp
Tables used by a process may,
under certain circumstances,
show a negative number.
However, this is corrected after
the subsequent collection cycle,
and adjusts to an accurate
number.
This issue will be addressed in a
future release.
An internal error message is
received when launching
Spotlight from Quest Database
Management Solutions. The error
message is repeatedly displayed
each time a message is entered
into the Spotlight error log.
Displaying the Error Log
drilldown will clear the error.
This issue will be addressed in a
future release.
Database drilldown can display
an incorrect value for an
unallocated space in certain
instances. The unallocated space
may be shown as larger than the
total size of the database.
This issue is a result of a known
Sybase error. Refer to Case ID
11191018.
Under certain circumstances,
Spotlight prompts the user with
an internal error (access
violation) message on startup.
Click OK and Spotlight will
continue normally. This issue will
be addressed in a future release.
Copyright 2006 Quest Software, Inc. All Rights Reserved.
Quest Central for Sybase, Version 6.1
Release Notes
Symptom
15
Cause
Total Device space shown in the
device’s drilldown, may display
an incorrect value if the server’s
page size is set to a value other
than the standard 2048 bytes.
Resolution
A hot fix is available from
Customer Support.
This patch addresses CR157395.
If the ASE server being
monitored is configured with a
page size other than the standard
2048 bytes, the total device size
shown in the devices drilldown
will be incorrect.
This patch corrects the error.
This patch is not to be used in
conjunction with the UNIX install
script - it will produce errors. The
install script already includes a
fix for this issue.
Instructions:
1.
2.
The following file should be
copied into C:\Program
Files\Quest
Software\Spotlight\Plugins\SoSyb:
sosyb.prc
ƒ
This will replace
the existing file of
the same name.
Please note that
this is the default
path and the actual
path may vary
between
installations.
Run Spotlight and connect to
an ASE server using an
account with 'sa' privileges.
The updated stored
procedures will be installed
automatically. (Using a non
'sa' account will result in an
error and the updated
procedures will not be
installed.)
Other issues
• When Spotlight is uninstalled, any registry keys that were created by the application will not be
removed. These are related to any customizations that were done.
• When the SQL Activity page in the User Activity drilldown is first selected, the SQL Activity grid
may take longer to populate than expected.
Copyright 2006 Quest Software, Inc. All Rights Reserved.
Quest Central for Sybase, Version 6.1
Release Notes
16
• System processes are filtered out of the SQL Activity grid. As a result, SQL processes are also filtered
out if the SQL was run prior to system monitoring if the user is no longer logged in.
Global Operation of Sybase
This section contains information about installing and operating Spotlight on Sybase ASE in non-English or
non-ASCII configurations, such as those needed by customers outside the USA. This section does not
replace the materials about supported platforms and configurations found elsewhere in the product
documentation.
Spotlight on Sybase ASE was not enabled / was not tested for international operation. Only U.S. English
configurations of this product and U.S. English datasets are fully supported. Support for non-ASCII
characters and/or non-English configurations may work appropriately, but these configurations have not
been tested and this product should be used with caution in these environments. For specific support
information, contact Quest Customer Support.
Copyright 2006 Quest Software, Inc. All Rights Reserved.
Quest Central for Sybase, Version 6.1
Release Notes
17
SQL Tuning
SQL Tuning requirements
Hardware Requirements
• Computer with Pentium III (Pentium IV recommended) or compatible processor
• Minimum 512 MB of RAM
• 70MB hard disk space
Software Requirements
• Windows XP Professional SP1 or SP2, Windows 2000 Professional SP4 or later, Windows Server
2003
Note: Quest Central for Sybase – SQL Tuning installs the Adaptive Server Open Client
version 15 software, so you do not need to have the Open Client software installed before
installing SQL Tuning.
Adaptive Server Monitoring Tables
The monitoring tables for Adaptive Server v12.5.0.3 (or newer) must be installed in order for the SQL
Inspector module to extract the SQL text from these monitoring tables.
SQL Tuning features
Quest Central’s SQL Tuning component for Sybase enables IT professionals to analyze, predict, preempt,
diagnose, optimize, and manage performance changes to ensure that mission-critical business applications
run optimally. SQL Tuning maximizes application performance by offering SQL performance diagnosis,
performance optimization, and performance management.
• Identifies problematic SQL statements in database applications
• Diagnoses SQL related performance bottlenecks with visual analysis of Adaptive Server’s
performance metrics
• Generates every possible SQL alternative to automatically locate the most efficient SQL statement
• Proposes new index scenarios for a SQL statement and identifies performance effects of adding new
indexes to the database system
• Analyzes the effect on performance when changing Adaptive Server configuration parameters
• Preempts performance degradation before deploying applications to production or when upgrading
Adaptive Server
• Identifies unused indexes in the database to free up space and decrease maintenance
• Integrates DDL generation for multiple SQL statements and an interface that allows the creation of
scripts and execution of commands
Copyright 2006 Quest Software, Inc. All Rights Reserved.
Quest Central for Sybase, Version 6.1
Release Notes
18
SQL Tuning new features and enhancements
New Features
• New Module
Added the Code Finder module which identifies database objects and files that contain specific text.
• Test for Scalability
Added the ability to submit Optimized SQL alternatives to Benchmark Factory to identify the best
performing SQL under different user load scenarios.
• Create import file for Benchmark Factory
Added the ability to create a file from the SQL Scanner, SQL Inspector, or SQL Repository that can
be imported into Benchmark Factory.
• Add SQL to the SQL Repository that reference specific tables or views
Added a new function to enable you to extract all the SQL statements from database objects that
reference specific tables or views and add them to the SQL Repository.
• Filtering the Run Time Results
Add a new function to enable you to filter the run time results in the Time and Statistics tabs in the
SQL Optimizer window so you can view only those results that meet your performance criteria.
• Loading Data Dictionary Preference
Loading the data dictionary when you connect to a database is now optional. In the General page of
the General tab in the preferences, you can select the "Do not load database dictionary after database
connection". If this option is selected the information from the database is loaded at the time it is
needed.
• SQL Parameters Preference
Added a SQL Parameters option in the General Preferences to save the values and datatypes for the
parameters that are used in SQL statements. These saved values are automatically entered for you the
next time the parameter name is used in any SQL statement.
• Added checkboxes to preserve changes made in Analyzers
•
Added a "Do not rollback changes …" checkbox to the Migration and Configuration
Analyzers so that the changes that you are analyzing can remain permanent in the database
after the analysis.
•
Added a "Do not drop the indexes ..." checkbox to the Index Impact Analyzer so that the
indexes that you are analyzing remain permanent in the database after the analysis.
• Added "Save Abstract Plan" to Analyzer Modules
The abstract plan for the SQL statements in the Configuration Analyzer, the Migration Analyzer, and
the Index Impact Analyzer can now be saved in those modules.
• Created Wizards for the Add functions
The Add windows in the SQL Scanner, SQL Inspector, SQL Collector, and the SQL Repository were
changed to wizards. The New Analysis and Add Scenario windows in the Index Usage Analyzer,
Configuration Analyzer, the Migration Analyzer, and the Index Impact Analyzer were changed to
wizards.
• Added Scanning to Inspector Viewer
In the Inspector Viewer, the SQL statements that have been filtered can be scanned to identify the
problematic SQL.
• Added Progress Bar and Abort function to Add Jobs Wizard
You can now see the progress of loading the Jobs into the Job Manager and abort the Add Jobs
function if you are loading a large number of database objects and it is taking a long time to add all of
them.
• Open in SQL Inspector
Added the ability to open a SQL Inspector file from the SQL Scanner module.
Copyright 2006 Quest Software, Inc. All Rights Reserved.
Quest Central for Sybase, Version 6.1
Release Notes
19
• Filtering the Run Time Results
Added a new function to enable you to filter the run time results in the Time and Statistics tabs in the
SQL Optimizer and Index Advisor windows so you can view only those results that meet your
performance criteria.
• Sybase Open Client version 15
Sybase Open Client version 15 is deployed with SQL Tuning. This enables SQL Tuning to connect to
Sybase ASE version 15 and earlier. SQL Tuning supports ASE 11.9.2 and above.
Improved Features
• Batch Run Criteria
•
Changed the Run Time Mode option from First Record to First n Record(s) so that you
can determine how many record you would like the Batch Run to retrieve during the testing
of the execution time.
•
Added the Batch Run Schedule criteria so that you can schedule when to start and stop
the Batch Run.
•
Added new options for calculating the run time when you select to execute the SQL
statement multiple times.
•
Added the ability to select the execution order for the SQL alternatives and index
alternatives.
• Calculating the size of a table
ƒ
The calculation of the size of a table now uses sp_spaceused instead of dbcc traceon
information.
• Optimization Preferences
ƒ
Added a set of optimization preferences that are specific to Adaptive Server 15 or later which
include new settings for selecting an optimization goal and optimization criteria.
ƒ
Added an additional JOIN syntax preference, "Rewrite SQL using the same JOIN syntax as
the source SQL".
ƒ
Added an option so that you can choose to include or exclude one of the advanced SQL
transformation rules when the SQL Optimizer rewrites the syntax of your SQL statements.
• Scanner Preference
ƒ
Added a preference to allows you to save the checked SQL when a Job is rescanned.
• Saving Preferences Settings
ƒ
Added the ability to save and restore a set of Preferences settings.
• SQL Classification Preferences
ƒ
For the Problematic SQL classification, added the "With number of Reformatting greater
than or equal to" preference.
• Renamed Preferences
ƒ
The following Preference was renamed:
Former Name
New Name
. Number of worktables
With number of worktables
greater than or equal to
• Renamed SQL Monitor
ƒ
The SQL Monitor module was renamed to SQL Collector for Monitor Server.
Copyright 2006 Quest Software, Inc. All Rights Reserved.
Quest Central for Sybase, Version 6.1
Release Notes
20
ASE 15 Support
Support for Adaptive Server 15.0
The following Adaptive Server 15.0 features are supported by this version
• New keywords for the query plan and its corresponding Plan Help
• New keywords for the abstract plan its corresponding Plan Help
• A new set of optimization preferences for the SQL Optimizer
• Function-based indexes, computed columns, and partitioned objects
• Optimization Timeout setting selected from Adaptive Server for optimization
• Optimization Goals selected in the Preferences and Optimization Timeout setting from Adaptive
Server 15 are displayed in the Information Panel
• Display Partition information from an ASE 15 database in the Database Explorer
• XML plan
• New tree-like display format for the abstract plan to accommodate changes to the abstract plan in ASE
15
• New datatypes (unitext, bigint, and unsigned integer type)
• Large Identifier with maximum length of 255 bytes
• Cursor sensitivity and scrollability in the cursor declaration.
• New configuration parameters in the Configuration Analyzer and the Migration Analyzer.
• Computed columns and function-based indexes in the Add Index wizard in the Index Advisor module
• SQL Inspector enhanced to capture top resource intensive SQL from Query Processing Metrics.
Support for New SQL Syntax in Adaptive Server 15.0
The following Adaptive Server 15.0 SQL syntax is supported by this version.
• Function-based Index
• Computed Column in CREATE TABLE statement
• PARTITION clause in CREATE INDEX and CREATE TABLE statement
• PARTITION clause in INTO clause of SELECT statement
• TOP N Clause in SELECT, UPDATE, and DELETE statement
• READPAST table option for DELETE and UPDATE statement
• ON SEGMENT clause in INTO clause of SELECT statement
• IDENTITY_GAP option in CREATE TABLE statement
• New syntax in FOR XML clause
• FOR XML Subquery, i.e. FOR XML clause in Expression Subquery
Copyright 2006 Quest Software, Inc. All Rights Reserved.
Quest Central for Sybase, Version 6.1
Release Notes
21
Configuring Adaptive Server for SQL Tuning
Sybase ASE database requirements
SQL Tuning requires a connection to Adaptive Server using Open Client 11.9.2 or later. An Open Client
version for Adaptive Server version 15 is deployed with SQL Tuning. SQL Tuning supports Adaptive
Server 11.9.2 or later. The following modules require that you have a later version of Adaptive Server in
order to make use of new functionality that has been added to Adaptive Server.
Modules
Version of Adaptive Server
SQL Monitor
11.9.2
Abstract Plan Manager
12.0
SQL Inspector
12.5.0.3
Privileges and database setup
Determine which of the following database setup or user privileges are needed for your environment and
then perform the following steps under the respective sections.
• SELECT Permission on database objects
• sa_role
• CREATE PROCEDURE
• Adaptive Server Monitoring Tables
• mon_role
SELECT permission on database objects
If the user is not the owner of the database objects, the user logon accounts must have the SELECT
permission on the objects. If the user logon account does not have access to database objects in Adaptive
Server, then these objects cannot be used or viewed in SQL Tuning.
sa_role privilege
The sa_role privilege is needed for a few functions in Quest Central for Sybase—SQL Tuning. If the logon
does not have this privilege, most of the functionality of Quest Central for Sybase—SQL Tuning is still
available.
Assign ‘sa_role’ to the logins needing the following functionality:
• Use of the SQL Monitor module
• Abort Run Result function for SQL statements that return data
• Retrieve Trace On (dbcc) information
Grant sa_role to the logon using the following command in the SQL Worksheet module or ISQL:
grant role sa_role to <logon_name>
Create privileges
The CREATE PROCEDURE privilege is required to optimize a SQL statement that runs inside a cursor.
A procedure is created when the SQL for Cursor checkbox is selected in the SQL Optimizer window (in the
Syntactical SQL Optimizer module) or when the SQL Scanner finds a SQL statement that is executed
within a cursor declaration. The stored procedure is created to retrieve the query plan and run time. The
stored procedure is executed and then dropped.
Copyright 2006 Quest Software, Inc. All Rights Reserved.
Quest Central for Sybase, Version 6.1
Release Notes
22
Adaptive Server monitor tables
The SQL Inspector requires Adaptive Server 12.5.0.3 and later with the Adaptive Server monitoring table
installed. Proxy tables for the monitoring tables are not created by default when you configure Adaptive
Server. The tables are created using the installmontables script that is included in the Adaptive Server
install and is located in the $SYBASE/ASE-12_5/scripts for NT). This script requires that a server named
“loopback” be included in sysservers.
If the monitoring tables are not installed in your Adaptive Server (12.5.0.3 and later), follow these steps to
install the tables:
1.
Create a loopback server entry in ISQL.
a.
Logon to Adaptive Server with sa.
b.
Execute:
sp_addserver ‘loopback’, null, <ASE server name>
go
2.
Execute the installmontables script located in the $SYBASE/ASE-12_5/scripts directory
(%SYBASE%/ASE-12_5/scripts for NT) using ISQL.
isql –Usa –P(sa password> -S<server name>
-n –i%SYBASE%/%SYBASE_ASE%/scripts/installmontables
mon_role privilege
The mon_role privilege is needed to run the SQL Inspector module. The sa logon does not have this role by
default, so it needs to be added to the sa logon and any other user logon. Assign ‘mon_role’ to the logins
using the SQL Worksheet module or ISQL with this command:
grant role mon_role to <logon_name>
Copyright 2006 Quest Software, Inc. All Rights Reserved.
Quest Central for Sybase, Version 6.1
Release Notes
Adaptive Server configuration parameters
The following modules require specific settings for Adaptive Server configuration parameters.
(You can copy, paste, and execute the following script into the SQL Worksheet module.)
/* parameters for SQL Inspector module */
/* requires Adaptive Server 12.5.0.3 and later */
sp_configure “enable monitoring”,1
go
sp_configure “sql text pipe active”,1
go
sp_configure “sql text pipe max messages”,1024
go
sp_configure “statement pipe active”,1
go
sp_configure “statement pipe max messages”,5000
go
sp_configure “wait event timing”,1
go
sp_configure “process wait events”,1
go
sp_configure “SQL batch capture”,1
go
sp_configure “max SQL text monitored”,4096
go
/* parameters for retrieving Estimated I/O Cost for query plans */
sp_configure “allow resource limits”,1
go
/* parameters for SQL Monitor module*/
sp_configure “event buffers per engine”,2000
go
sp_configure “max SQL text monitored”,4096
go
/* parameter to access syscomments system table to retrieve DDL for database objects. */
/* Access to the system catalog table, syscomments, is needed to view SQL text for procedures, triggers
views, default, and rule objects. If you do not have access to the syscomments system table, a message
<SQL Text unavailable> is displayed in the Text tab of the Database Explorer window, and you will be
unable to scan database objects in the SQL Scanner module. */
sp_configure “select on syscomments.text”,1
go
/* Parameters for SQL Inspector module using the QP Metrics */
/* Requires Adaptive Server 15.0 and later */
sp_configure 'enable metrics capture',1
go
Copyright 2006 Quest Software, Inc. All Rights Reserved.
23
Quest Central for Sybase, Version 6.1
Release Notes
24
SQL Tuning known issues and workarounds
• The production key from version 2.5.2 or earlier of Quest Central for Sybase—
SQL Tuning will not work in SQL Tuning 2.7.0 (installed with Quest Central 5.6) or SQL Tuning
2.5.3 (installed with Quest Central 5.0). If you need a new production key, contact
[email protected].
• Version 2.7.0 is installed in a different directory than version 2.5.2 and earlier. You may want to move
your data directory if you are upgrading from these versions.
• Information for some datatypes does not display correctly. The information for some datatypes does
not display when records are retrieved from the database. This occurs on the Data tab of the Database
Explorer module, the Run Results window in the SQL Optimizer module, and on the Result panel of
the SQL Worksheet module. The following table lists the datatypes that do not display.
Datatype
Results in Database Explorer (Data tab)
binary
“Bytes” displays in the column.
varbinary
“Bytes” displays in the column.
money
Truncated to two decimals.
smallmoney
Truncated to two decimals.
text
“Memo” displays in the column.
unitext
“Blob” displays in the column.
image
“Blob” displays in the column.
timestamp
“Bytes” displays in the column.
bigint
When the integer is very large, it is converted to a
float datatype.
ubigint
When the integer is very large, it is converted to a
float datatype.
unichar
Displays this error message; no data displays for the
table:
Failed to retrieve data. … Field
'columnname' is an unsupported type.
univarchar
Displays this error message; no data displays for the
table:
Failed to retrieve data. … Field
'columnname' is an unsupported type.
• Support for Optimization Criteria in the Optimizer. New Preferences have been added for
optimization processing when connected to Adaptive Server Enterprise version 15. One set of these
preferences—Optimization Criteria–are not fully supported. Currently, if you select any of these
criteria for the optimization process and your SQL statement contains a semi-join while connected to
Adaptive Server 15 GA and esd #1, the criteria are not rolled back between the creation of each SQL
statement. Without the rollback, some of the following query plans are retrieved using optimization
criteria that would not normally be set. This affects the results of the optimization process as it
compares one query plan to another.
ƒ
Workaround – When connected to Adaptive Server Enterprise 15 GA, and esd#1 and your
SQL statement contains a semi-join, use the Custom setting in the Intelligence Level, then
unselect all of the Optimization Criteria and the Optimization Goals when you optimize a
SQL statement.
Copyright 2006 Quest Software, Inc. All Rights Reserved.
Quest Central for Sybase, Version 6.1
Release Notes
25
• Comparison of query plan. In the Analyzer modules, a query plan from Adaptive Server Enterprise
version 12.5.3 or earlier cannot be compared to a query plan from Adapter Server Enterprise version
15.
• Structure and details of the XML plan will vary according to the connected Adapter Server Enterprise
version.
• SQL Tuning cannot terminate a database connection or an operation when the Adaptive Server
transaction log is full. Thus, if the transaction log becomes full while you are using SQL Tuning, the
program may hang. This only happens if the Adaptive Server ‘abort tran log full’ option is set on
ƒ
Workaround – Set the Adaptive Server 'abort tran on log full' option off. You must evaluate
whether this is an appropriate setting for your database environment.
• Database Explorer displays the following error message if the connection to Adaptive Server is lost,
and repeated attempts are made to reconnect to the database:
Failed to connect to database.
Fatal error: in TISybDatabase.Logon
ƒ
Workaround – There is no workaround for this issue. SQL Tuning must be restarted.
• When running SQL Tuning on Windows 2003 and connecting to Adaptive Server 15, if you restart
Adaptive Server after you have opened SQL Tuning, when you open the Database Explorer module
you may receive the error message “Failed to show object preview" and SQL Tuning hangs.
• For Indexes that were created with a "LOCAL INDEX" clause, the DDL for the index which is
displayed in the Database Explorer module will be missing the " LOCAL INDEX " clause".
• The “WITH INTO_OPTION” syntax in the INTO clause of a SELECT SQL statement is not
supported.
• SQL statements that contain "INTO x PARTITION BY" clause are not supported. For example:
select *
into employees_report partition by range(salary)
(smallorder values <= (500) on system,
bigorder values <= (5000) on system)
from employees
Copyright 2006 Quest Software, Inc. All Rights Reserved.
Quest Central for Sybase, Version 6.1
Release Notes
26
Contacting Quest Software
[email protected]
Email:
Mail:
Quest Software, Inc.
World Headquarters
5 Polaris Way
Aliso Viejo, CA 92656
USA
Web site:
www.quest.com
Please refer to our Web site for regional and international office information.
Contacting Quest Support
Quest Support is available to customers who have a trial version of a Quest product or who have purchased
a commercial version and have a valid maintenance contract. Quest Support provides around the clock
coverage with SupportLink, our web self-service. Visit SupportLink at http://support.quest.com/support
From SupportLink, you can do the following:
•
Quickly find thousands of solutions (Knowledgebase articles/documents).
•
Download patches and upgrades.
•
Seek help from a Support engineer.
•
Log and update your case, and check its status.
View the Global Support Guide for a detailed explanation of support programs, online services, contact
information, and policy and procedures. The guide is available at: http://support.quest.com/pdfs/Global
Support Guide.pdf
Disclaimer: The information in this document is provided in connection with Quest products. No license, express or implied, by
estoppel or otherwise, to any intellectual property right is granted by this document or in connection with the sale of Quest products.
EXCEPT AS SET FORTH IN QUEST'S TERMS AND CONDITIONS AS SPECIFIED IN THE LICENSE AGREEMENT
FOR THIS PRODUCT, QUEST ASSUMES NO LIABILITY WHATSOEVER AND DISCLAIMS ANY EXPRESS, IMPLIED
OR STATUTORY WARRANTY RELATING TO ITS PRODUCTS INCLUDING, BUT NOT LIMITED TO, THE IMPLIED
WARRANTY OF MERCHANTABILITY, FITNESS FOR A PARTICULAR PURPOSE, OR NON-INFRINGEMENT. IN
NO EVENT SHALL QUEST BE LIABLE FOR ANY DIRECT, INDIRECT, CONSEQUENTIAL, PUNITIVE, SPECIAL OR
INCIDENTAL DAMAGES (INCLUDING, WITHOUT LIMITATION, DAMAGES FOR LOSS OF PROFITS, BUSINESS
INTERRUPTION OR LOSS OF INFORMATION) ARISING OUT OF THE USE OR INABILITY TO USE THIS
DOCUMENT, EVEN IF QUEST HAS BEEN ADVISED OF THE POSSIBILITY OF SUCH DAMAGES. Quest makes no
representations or warranties with respect to the accuracy or completeness of the contents of this document and reserves the right to
make changes to specifications and product descriptions at any time without notice. Quest does not make any commitment to update
the information contained in this document.
Copyright 2006 Quest Software, Inc. All Rights Reserved.