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Optimizing Your Site For Better Search Results April Arnold, Web Editor, Web Communications Mike Tirone, ‘08, SEO Expert and Content Marketer, R2Integrated Kimberly Hall, Assistant Director/Web Content Manager, Web Communications Search Engine Optimization & Accessibility LOYOLA UNIVERSITY MARYLAND Content Owners Network Fall Event October, 2015 SEO & Accessibility SEO Overview What is SEO? How Search Engines Operate How to Successfully Implement SEO Successful SEO Mike Tirone •SEO Expert & Content Marketer •Seriously Energetic Optimist •Loyola Alum •Experience Seeker •Self-declared Audiophile About us Stuff we love Team Seattle, New York $32M Guiding clients Building deeper Accelerating Members Baltimore, St. Louis Revenue through a complex customer marketing marketing landscape relationships ROI Silicon Valley Analytics and Insights Our Difference Design and Development Marketing Technology Platforms Search Marketing Marketing Automation We develop digital experiences that intersect with your customer’s buying behavior. Web Content Management Social Community Management Media Management Analytics Customer Experience Management Content Strategy Social Marketing Loyola & R2i Four Years of a Digital Partnership • • • Digital Marketing Strategy • Graduate Schools • Undergrad School Branding Paid Advertising • PPC • Display • Gmail native ads • • • Search Engine Optimization & User Experience Strategy Customer Experience Management Strategy Sitecore Personalization Implementation Search Engine Optimization SEO is “Empire Building” What is SEO? (And What it’s Not) • It’s not an overnight success agent • It’s not just keywords • It’s not just about rankings • It’s not something you can just sprinkle on at the end • It’s not to be overlooked Anything that benefits these two audiences can assist in SEO: 1) 2) Humans – the users on the website Robots – the search crawlers, spiders and robots looking at the site’s backend/source code 93% of online experiences begin with a search engine Search is the #1 driver of traffic to content sites, beating social media by more than 300% Why SEO Matters 86% of local business sales comes through 75% of users never scroll past the first page of 70% organic search results of the links search users click on are organic SEO leads have a 14.6% close rate. Outbound leads have a 1.7% close rate. Search Engine Landscape “Search engines have two major functions: crawling and building an index How Search Engines Operate Providing search users with a ranked list of the websites they’ve determined are the most relevant” SERP = Search Engine Results Page Search engines have hundreds of algorithms to serve the most appropriate results. These are a general areas they assess: What ends up on the SERPs (and Why)? • Geo-location • Search History • Keyword Context • Entity Search Behavior • Query Type (question vs. statement) • Personalization • Device • Time Importance of Content & UX Old SEO = backlinks & keywords New SEO = more holistic concept of indexed websites. Links, keywords are valuable but now more emphasis is on Content & UX: Content: • Unique concepts & keyword categories • Fresh, new content added to the site regularly • Engaging, resonating, shareable & snackable User Experience: • Engagement rates: low bounce rates, high time on site, high click-through rates • Mobile usability & functionality How we interact with search engines When do you use search engines? Do you search differently on different devices? (Mobile vs. desktop vs. tablet?) Do you type a search query first or use a bookmark? Are your search queries unique or auto-fill? Real Life Search Example From the Perspective of a Search Engine From the Perspective of a Search Engine Heading Tag 1 = “Item Title” Page Title = “HTML Title Tag” Meta Description = “HTML Meta Description” Body Copy = “Body Text” “Heading Tag 3 (H3)” = “Janet McDonell” Technical Content / On Site Off Site Mobile Usability What are the main factors that impact organic traffic? What are some ways we optimize for search engines? Page & URL Structure Robots.txt & XML Sitemaps On-page Content & Keywords Crawl & Server Errors Image Name & Alt Text Multilingual Capabilities Internal Linking & Anchor Text Canonical Tags Structured Data Mobile Usability What are ways that YOU, as a Content Owner, optimize for search engines for Loyola? Page & URL Structure Heading Tags & Keyword Use Image Name & Alt Text Internal Linking & Anchor Text Ways YOU can optimize for search engines? – Page & URL Structure Page & URL Structure • Make URLs user-friendly & readable URL structure Example A: • URLs to have unique keywords http://www.loyola.edu/admission/undergraduat • Separate words with dashes in URLs • Try to keep URLs under 100 characters (with exceptions) • Use all lowercase characters & avoid query strings e/about/strong-truths-well-lived URL structure Example B: http://www.loyola.edu/SchoolOfTheology/cours e%20descriptions/id/4241?&q=courses Ways YOU can optimize for search engines? – Page Titles, Heading Tags & KW Use Page Titles, Heading Tags & Keyword Use • Titles to be 50 – 65 characters Page Title Example A: Loyola University • Titles should always end with “ – Loyola Maryland Public Safety Page University Maryland” • Meta descriptions to be 100 – 150 Page Title Example B: Public Safety – Campus Police – Loyola University Maryland character (MarComm responsibility) • Both need to be unique to the page • Don’t oversaturate your keyword use, use variety to earn more keyword visibility Meta Description Example A: Our mission is to ensure safety on campus, maintain order, preserve the peace, promote individual responsibility…. Meta Description Example B: Find our Public Safety resources, emergency phone numbers & department mission for Loyola University Maryland to protect you & the community. Ways YOU can optimize for search engines? – Anchor Text & Internal Linking • Cross link between pages using rich keywords as anchor text Internal Linking & Anchor Text Anchor Text Example A: For a full list of all courses available, please click here… • Link pages of similar topics Anchor Text Example B: Please find our • Use 2-3 keyword rich internal links on a Sellinger School of Business courses list to given page • All links need to be absolute URLs (containing the entire URL not a shortened variation) • Insert Alt Text with rich keywords (when available) help your class search. Ways YOU can optimize for search engines? – Image Naming & Alt Text • Name all images and videos with keyword-rich & description names Image Name & Alt Text • Image file names should be descriptive words, not numbers or query strings Image name Example A: Image name: “img452_Loyola.jpg” Image name Example B: Image name: “Loyola-logo-8x8-green.jpg” • Alt Text: the “alt” attribute is used to describe the contents of an image file. Add this text to all multimedia • Alt Text should also be descriptive but not the same as the image name • Keep Alt Text to under 60 characters Alt Text Example A: Image alt text: “school-of-education-syllabustable-of-contents” Alt Text Example B: Image name: “Sellinger School of Business Syllabus 2015-2016 Guidelines” Ways YOU can optimize for search engines? – Social • Connect dedicated social channels to dedicated departments/sections of the Social website • Create content that is shareable and relevant that social media users would enjoy • Distribute content on social that links back to the Loyola website • Create a social distribution calendar (if resources are available). Poor or inconsistent social activity does impact SEO What Hurts Your Rankings? • Duplicative content o URLs o Web content o Page titles o Heading tags o Meta descriptions • Content lacking keywords • Empty Meta Fields • Keyword stuffing • iFrames/Dynamic content • Minimal or poor-quality backlinks • Stolen content • Non-mobile responsive sites Education Success Stories General Questions? Thank You! WEBSITE ACCESSIBILITY Kim Hall Assistant Director of Web Communications/Web Content Manager What is Accessibility? Optimizing your site for people with disabilities People with low vision or blindness may use JAWS People with physical limitations may use voice commands Giving everyone equal opportunity to access the same material Why is Accessibility Important? Helps people Supports SEO History of high-profile lawsuits targeting accessibility Section 508 law and WCAG 2.0 guidelines University policy Loyola’s Accessibility Policy Currently undergoing review Policy covers websites, course materials, etc. (anything we create or provide for public consumption) Expect to announce later this academic year Phased implementation Trainings will be available How Do I Make My Sitecore Site Accessible? Marcomm provides a template that we test and optimize for accessibility You ensure the content, images, and documents you add or edit are accessible April and I will be auditing all sites and providing guidance to you as the policy goes into effect Add Alt Text for Images Never Put Text in Images Make Links Descriptive Use Heading Styles Incorrect Use of Heading Styles Use Table Headers Additional Content Guidelines Break up content into short paragraphs and bulleted lists (only where appropriate) Don’t overuse bold and italics Transcribe or Close Caption Videos “I am a killer” = I am Michaela In Summary: Images Add alt text for images Never put text in images Content Make links descriptive; never use “click here!” Use heading styles, but don’t overuse them Use table headers Break up content into smaller paragraphs Do not overuse bold or italics Video Transcribe or Close Caption (CC) videos Where to Get Help Accessibility Contact April Arnold or Kim Hall Visit www.loyola.edu/con Faculty Support for Course Material Accessibility Office of Educational Technology (ext. 5305, Knott Hall 105, 106) General in Sitecore Accessibility Questions or Training Technology Training Center (TTC) (ext. 5600, Knott Hall 104, [email protected]) www.loyola.edu/accessibility Questions? Content Owners Network: www.loyola.edu/con R2Integrated: www.r2integrated.com/ April Arnold, [email protected] Kim Hall, [email protected] Mike Tirone, [email protected]