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LAWRENCE FLACK 1546 Stanford Rd Gulf Breeze, FL 32563 (313) 971 2312 [email protected] STRENGTHS Leading and building high performance Sales teams, driving market share and revenue growth Applying innovative marketing strategies to increase client acquisition, retention and penetration Identifying customer issues to achieve higher customer satisfaction levels that increases future sales. Ability to adapt to changing business requirements, market conditions and emerging technologies. Creating and achieving personal and professional goals. EXPERTISE Strategic Planning High Impact Presentations Persuasive Communications Closing Skills Customer Acquisition/ Retention Marketing Strategies Building Relationships Leadership Business Development Budget Management Time Management Loss Prevention PROFFESSIONAL ATTRIBUTES Received promotions in all employment situations, and successfully met defined goals within allotted time limits. PROFESSIONAL EXPERIENCE Field Sales Trainer, Sears Home Improvement Product Services, Responsible for Provided supervision, guidance and expertise in home improvement sales through the recruitment, training, and professional development of project sales consultants. Covering assigned pre-set appointments during scheduled appointment time frames (which included a full in-home presentation to the consumer, utilizing a ten-step selling plan in order to close the sale and meet performance expectations). 2010-2011: General Manager, Leaf Guard of central Texas San Antonio, TX Responsible for managing P&L for 2 Million in Sales and Installed revenue. Managed 30+ associates, responsible for increased sales and installed revenue while maintaining focus on our customers and profits. Managed expense improvement, product inventory, and contract processing Recruited, trained and maintained staffing levels. Ensured quality and best in class customer experience. Managed the monthly, quarterly and annual profit targets. Provided strong leadership, guidance, and expertise Managed lead generation through the Media, Internet, Canvassing, and In Costco Store marketing. 2009-2010: Field Sales Manager, Sears Home Improvement Product Services Albany, NY 2006-2009: District General Manager, Sears Home Improvement Product Services Albany, NY Responsible for managing P&L for 20+ Million in Sales and Installed revenue. Managed 30+ associates while responsible for driving sales and installed revenue, maintaining focus on our customers and profits in the Albany NY district market. Managed expense improvement, product inventory and contract processing Recruited, trained and maintained staffing levels. Ensured quality and best in class customer experience. Managed the monthly, quarterly and annual profit targets. Provided strong leadership, guidance, and expertise 2004-2005: District Sales Manager, Sears Home Improvement Product Services Detroit, MI Responsible for attaining the monthly, quarterly and annual sales performance goals, including dollar per appointment, gross close rate, net close rate, and net installed sales. Maintained appropriate staffing levels, minimized the cancellation rate of contracts and non-funded jobs. Provided supervision, guidance and expertise in home improvement sales through the recruitment, training, and professional development of project sales consultants. 2003-2004: Field Sales Manager, Sears Home Improvement Product Services Responsible for hiring, training and coaching all sales associates for the Detroit district sales office while maintaining not only personal but also set sales quotas for the Detroit district. Provided supervision, guidance and expertise in the recruitment, training and professional development of project consultants. Responsible for covering assigned pre-set appointments during scheduled appointment time frames (which included a full in-home presentation to the consumer, utilizing a ten-step selling plan in order to close the sale and meet performance expectations). 1995-2003: HVAC & Electrical Sales Consultant Sears Roebuck and Co, Detroit area market Grew account base and sales volume as a leading sales associate in the HVAC and Electrical sales division at Sears Roebucks and Co. Developed and tracked leads. Wrote bi-weekly and progress reports while managing our customers sold HVAC and electrical systems. Developed a sales presentation to present to Sears customer's. 1988-1995: Service Technician/ Manager, Fairlane Mechanical and Electrical Corp. Coordinated repair service for mechanical and electrical systems on commercial and industrial accounts. Design and estimated the project costs. Supervised the installation of HVAC and electrical equipment. Served as a liaison between senior management and our customers. Serviced many different types of HVAC and electrical systems. 1980-1988: Service Technician Commercial& Industrial Sun Tech Mechanical & Electrical (Family Owned) Improved in all aspects of servicing commercial and industrial heating, cooling, refrigeration, and electrical systems Designed and sold heating & cooling systems, and energy management controls. I was my father's apprentice as I attended trade school and after many years worked my way up into a journeymen refrigeration technician and helped manage the family business. PROFESSIONAL EDUCATION AND TRAINING Michigan Aero Flight College, 1986-1989 Aviation Henry Ford Community College, Dearborn, MI, 2001-2003 Business Management. Trane Advanced Sales Training, Orlando, Fl, 2000 Advanced Sales Training, Tom Hopkins, Dearborn, 1993 Refrigerant Usage and Handling, Refrigeration Service Engineers Society, Madonna College, Advanced Electrical Training, Trane dealer Products Group course, Farmington Hills, 1989 Many Sales Seminars LICENSES AND CERTIFICATIONS: National Transportation and Safety board, Certified Private Pilot. State of Michigan Mechanical Contractor License, Unlimited Refrigeration, and A/C Service License, Refrigerant Usage/ Handling Certification, Unlimited Heating Service License, Hydronic Heating& Cooling& Process Piping License, Ductwork License AWARDS: Michigan Department of State Police Distinguished Citizen Award, presented by Michael D. Robinson, Director, 1992. For saving the life of a State Trooper.