Download LAWRENCE FLACK 1546 Stanford Rd Gulf Breeze, FL 32563 (313

LAWRENCE FLACK
1546 Stanford Rd
Gulf Breeze, FL 32563
(313) 971 2312
[email protected]
STRENGTHS
 Leading and building high performance Sales teams, driving market
share and revenue growth
 Applying innovative marketing strategies to increase client acquisition,
retention and penetration
 Identifying customer issues to achieve higher customer satisfaction
levels that increases future sales.
 Ability to adapt to changing business requirements, market conditions
and emerging technologies.
 Creating and achieving personal and professional goals.
EXPERTISE
 Strategic Planning
 High Impact Presentations
 Persuasive Communications
 Closing Skills
 Customer Acquisition/ Retention
 Marketing Strategies
 Building Relationships
 Leadership
 Business Development
 Budget Management
 Time Management
 Loss Prevention
PROFFESSIONAL ATTRIBUTES
Received promotions in all employment situations, and successfully met
defined goals within allotted time limits.
PROFESSIONAL EXPERIENCE
Field Sales Trainer, Sears Home Improvement Product Services,
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Responsible for Provided supervision, guidance and expertise in home
improvement sales through the recruitment, training, and professional
development of project sales consultants.
Covering assigned pre-set appointments during scheduled appointment
time frames (which included a full in-home presentation to the
consumer, utilizing a ten-step selling plan in order to close the sale and
meet performance expectations).
2010-2011: General Manager, Leaf Guard of central Texas
San Antonio, TX
Responsible for managing P&L for 2 Million in Sales and Installed revenue.
Managed 30+ associates, responsible for increased sales and installed revenue
while maintaining focus on our customers and profits.
Managed expense improvement, product inventory, and contract
processing
Recruited, trained and maintained staffing levels.
Ensured quality and best in class customer experience.
Managed the monthly, quarterly and annual profit targets.
Provided strong leadership, guidance, and expertise
Managed lead generation through the Media, Internet, Canvassing, and
In Costco Store marketing.
2009-2010: Field Sales Manager, Sears Home Improvement
Product Services Albany, NY
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2006-2009: District General Manager, Sears Home Improvement
Product Services Albany, NY
Responsible for managing P&L for 20+ Million in Sales and Installed
revenue. Managed 30+ associates while responsible for driving sales
and installed revenue, maintaining focus on our customers and profits
in the Albany NY district market.
Managed expense improvement, product inventory and contract
processing
Recruited, trained and maintained staffing levels.
Ensured quality and best in class customer experience.
Managed the monthly, quarterly and annual profit targets.
Provided strong leadership, guidance, and expertise
2004-2005: District Sales Manager, Sears Home Improvement Product
Services Detroit, MI
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Responsible for attaining the monthly, quarterly and annual sales
performance goals, including dollar per appointment, gross close rate,
net close rate, and net installed sales.
Maintained appropriate staffing levels, minimized the cancellation rate
of contracts and non-funded jobs.
Provided supervision, guidance and expertise in home improvement
sales through the recruitment, training, and professional development of
project sales consultants.
2003-2004: Field Sales Manager, Sears Home Improvement
Product Services
Responsible for hiring, training and coaching all sales associates for the
Detroit district sales office while maintaining not only personal but also
set sales quotas for the Detroit district.
Provided supervision, guidance and expertise in the recruitment,
training and professional development of project consultants.
Responsible for covering assigned pre-set appointments during
scheduled appointment time frames (which included a full in-home
presentation to the consumer, utilizing a ten-step selling plan in order to
close the sale and meet performance expectations).
1995-2003: HVAC & Electrical Sales Consultant Sears Roebuck
and Co, Detroit area market
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Grew account base and sales volume as a leading sales associate in the
HVAC and Electrical sales division at Sears Roebucks and Co.
Developed and tracked leads.
Wrote bi-weekly and progress reports while managing our customers
sold HVAC and electrical systems.
Developed a sales presentation to present to Sears customer's.
1988-1995: Service Technician/ Manager, Fairlane Mechanical and
Electrical Corp.
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Coordinated repair service for mechanical and electrical systems on
commercial and industrial accounts.
Design and estimated the project costs.
Supervised the installation of HVAC and electrical equipment.
Served as a liaison between senior management and our customers.
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Serviced many different types of HVAC and electrical systems.
1980-1988: Service Technician Commercial& Industrial Sun Tech
Mechanical & Electrical (Family Owned)
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Improved in all aspects of servicing commercial and industrial heating,
cooling, refrigeration, and electrical systems
Designed and sold heating & cooling systems, and energy management
controls.
I was my father's apprentice as I attended trade school and after many
years worked my way up into a journeymen refrigeration technician
and helped manage the family business.
PROFESSIONAL EDUCATION AND TRAINING
Michigan Aero Flight College, 1986-1989 Aviation
Henry Ford Community College, Dearborn, MI, 2001-2003 Business
Management.
Trane Advanced Sales Training, Orlando, Fl, 2000
Advanced Sales Training, Tom Hopkins, Dearborn, 1993
Refrigerant Usage and Handling, Refrigeration Service Engineers Society,
Madonna College,
Advanced Electrical Training, Trane dealer Products Group course,
Farmington Hills, 1989
Many Sales Seminars
LICENSES AND CERTIFICATIONS:
National Transportation and Safety board, Certified Private Pilot.
State of Michigan Mechanical Contractor License, Unlimited
Refrigeration, and A/C Service License, Refrigerant Usage/ Handling
Certification, Unlimited Heating Service License, Hydronic Heating&
Cooling& Process Piping License, Ductwork License
AWARDS: Michigan Department of State Police Distinguished Citizen
Award, presented by Michael D. Robinson, Director, 1992. For saving the life
of a State Trooper.