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Public administration process
modelling and reengineering in
the Czech Republic
DBR
30. 10. 2008
Daniel Trnka
OBSAH
 Hexagon of public administration
 Pilot project
 Course of the project
Hexagon of public administration
Friendly public services and effective public administration
PILOT PROJECT


Objective:
– To verify the application of process modelling across the whole field of
public administration
– To define the procedure for process modelling in public administration
and requirements concerning IT architecture and functionalities
4 agendas (processes) - e. g. model identity card – change of the
permanent residence
Model: Agenda Identity Card
PILOT PROJECT – RESULTS
 Public administration process modelling does not differ from process
modelling in other fields;
 Preparation is the most demanding phase;
 Process models display the reality very clearly, they allow to detect
inconsistencies and shortcomings, to model changes etc.;
 Process modelling does not excessively burden public
administration employees;
 Process models allow, depending on the methodology applied, to
view the agendas (processes) from various perspectives – particular
components of Hexagon;
 The reality is in some cases different from the theory, sometimes
even from legislative provisions;
 A close co-operation of all participants (ministries, regions,
municipalities) is essential.
COURSE OF THE PROJECT
PROJECT KICK-OFF
CONTROL
AND
EVALUATI
RE-ENGINEERING AND RE-DESIGN OF PUBLIC ADMINISTRATION
ON
PROJECT
IMPLEMENTATION
Rationalisation of administrative proceedings and minimising of bureaucracy
Standardisation and optimisation of a process – creation of a referential
process model (best practice)
Using of the process model at various levels /tiers) of public administration
Description of the extent
of the project and its
basic elements
Determination of
agendas (priority areas)
for processing
Forming of process models of agendas
Publication
Re-engineering and re-design of public
administration
Modelling and simulation of alternative
processes
Definition of principles
for methodology of
modelling
Implementation of measures for simplification
and increasing effectiveness of public
administration
Selection of an IT
architecture and
functionality needs
Planning and systematic realisation of
changes in public administration
Assuring of the project
implementation
Reflection of functioning structures of new
processes in public administration in
connection with strategic objectives
C
O
N
S
U
L
T
A
T
I
O
N
Control of results of
measures applied
Control of data
consistency and data
updating
PROJECT KICK-OFF
PROJECT
IMPLEMENT
ATION
CONTRO
L AND
EVALUA
TION
 Description of the extent of the project and its
basic elements (agenda, process, service)
 Determination of priority areas/agendas
 Definition of methodology of modelling
 Selection of an IT architecture
 Organisational and financial provision
PROJECT KICK-OFF
PROJECT
IMPLEMEN
TATION
CONTROL
AND
EVALUATI
ON
 Time schedule of the implementation
– 1st stage – 2009 (2013)
– 2nd stage – 2010 – 2013
 Expected outputs of the 1st stage
–
–
–
–
SW for agenda modelling and methodology for modelling
Database (deposit site for models and data)
Ensuring of training and access to SW for all ministries
40-60 agendas – single output of the 1st stage,
other outputs used also for the 2nd stage
– Estimated costs 120 mil. CZK (4,76 mil. €)
PROJECT
KICK-OFF
PROJECT
IMPLEMENTATION
CONTROL
AND
EVALUATI
ON
 Elaboration of process models
– To describe an agenda on the basis of legal regulation
– To describe an agenda on the basis of the practice – exercise of
state administration by particular authorities and co-operating
subjects
– To detect diversions
– To create a database of repetitious processes that will be
exploited for modelling of other processes for reasons of
economy;
– To figure out costs connected with an agenda (time and tangible
costs for elaboration of an agenda both as a whole and for
particular authorities);
– To formulate demands for technologies and organisational
structure.
PROJECT KICKOFF
PROJECT
IMPLEMENTATION
CONTROL
AND
EVALUATIO
N
 Publication of outputs (communication strategy)
 Description of the process structure and
provided operations and services from the point
of view of
– Legislation a legal requirements;
– Structure of a type organisation, working roles and
qualification needs;
– Information and communication technologies;
– Structure of expenses and
– A client of public administration.
PROJECT
KICK-OFF
PROJEC
T
IMPLEM
ENTATIO
N
CONTROL AND
EVALUATION
 Control of results of implemented measures
 Control of data consistence
 Data updating
AIMS OF PROCESS ANALYSES
 Revealing of inefficient and duplicate activities;
 Identification of the „bottle-necks“ of the process;
 Contents evaluation of specific organisational units from
the aspect of general course of the process;
 Enumerating and analysis of division of working time
fund into particular activities – services for citizens;
 Ensuring of optimal exploitation of sources;
 Reduction of administrative activities;
 Creation of conditions for application of strategic
planning in public administration, risk monitoring and risk
management.
PROJECT
KICK-OFF
PROJECT
IMPLEMENTATI
ON
CONTROL
AND
EVALUATI
ON
RE-ENGINEERING AND
RE-DESIGN OF PUBLIC
ADMINISTRATION
current situation
desirable situation
 Modelling and simulation of alternative solutions;
 Implementation of measures for simplification and
increasing effectiveness of public administration;
 Planning and systematic realisation of changes in public
administration;
 Reflection of functioning structures of new processes in
public administration in connection with strategic
objectives.
QUESTIONS
THANK YOU FOR YOUR
ATTENTION
Daniel Trnka
Director of the Department of Regulatory
Reform and Quality of Public Administration
[email protected]