Download Java_and_Browser_Configuration_Requirements_Guide_for_Agile

Java and Browser Configuration
Requirements Guide for
Agile 9.3
Document No. Agile - 9.3 Java and Browser Configuration Requirements
Guide.doc
Version A02
1.0 Overview
This guide provides recommended system configuration settings as well as supported
Java/Browser versions for Agile 9.3 web client and interfacing tools (e.g.
AIC_AgileAttachmentUtility).
KEY NOTES:
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For Internal [Dell] users, these products are available in System Center.
For External users, please consult with your local I/T department.
Agile users are recommended to upgrade to Java version 7-8 to fully utilize
new Agile v9.3.3 functionalities
– If users must keep Java 6 for any reasons, please be aware that some
functionalities in Agile v9.3.3 will not work correctly (ex. PPM Gantt chart,
Java Client, etc.)
Agile users are highly recommended to use Internet Explorer version 8 – 11
when working with the new Agile v9.3.3
Refrain from accessing Agile v9.3.3 using Chrome or Firefox browsers
for AIC. Some Dell Agile utilities / functionalities will not work correctly on
those browsers. Many are known incompatibilities in current production (ex.
AIC Attachment utility, DnD Pre-req Co-req Utility, etc.), but some are new
issues discovered during testing (ie. BOM Explosion Report, etc).
2.0 Process – How to Configure IE (Internet Explorer)
Before following these steps, please save your work and close all of your windows.
1. Open IE > Click Tools > Click Internet Options:
This will open ‘Internet Options’ window.
2. Click Connections Tab  Click Lan Settings
This will open ‘Local Area Network (LAN) Settings’ window.
3. Check-mark the “Use automatic configuration script“ option;
Address: http://dellwebfarm.us.dell.com/DRAGNet/PAC/PAC-Global-Vista.asp
4. Click OK
5. Click Tools > Click -> Compatibility view settings:
6. This will open ‘Compatibility view settings’ window.
7. Check the box ‘ Display intranet sites in Compatibility view’
8. Click close
3.0 Process – How to Configure Mozilla Firefox
Mozilla and Firefox are only supported browsers for Agile PC. If user will be
using the AIC_AgileAttachmentUtility to upload or download files (i.e. software,
drivers, firmware, etc.), please note that Internet Explorer (version: 8-11 ) is the
only supported browser and versions for the AIC_AgileAttachmentUtility tool.
Users who use Mozilla or Firefox for AIC_AgileAttachmentUtility will receive an
error.
o Firefox 3.0 or higher users:
 The first time the user accesses Agile 9.3 via Firefox, s/he will receive
a dialog box warning her/him that a security certificate is not in
place. The user will be asked whether s/he is “OK to accept the Agile
URL as a trusted site”. If s/he chooses Yes, s/he will be granted
access to the Agile site and the site will be added to a list of accepted
sites. The user will NOT see this dialog box again.
1) This only occurs for users accessing with Firefox browser.
2) This only occurs the first time they access thru Firefox, not
subsequent accesses
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If user is going to work with attachments (e.g. non-SWB), s/he will
need to configure Firefox to allow attachments.
1) Open Firefox.
2) Type in URL Address: https://agilefm.us.dell.com
3) Trust the Certification.
o Click on “I understand the risks”.
o Add exception.
4) In the new window, click ”get certificate”.
5) Click “Confirm Security Exception”.
6) Close browser.
7) Open Firefox, go back to: https://agile.us.dell.com/Agile.
4.0 Java Configuration Requirements and Settings
Please check which Java version is running on your system by going to the
following link: https://www.java.com/en/download/installed.jsp . Do not update java
from this link. It is only to be used as a tool to identify your version.
Please make the following setting change in Java If your system has Java 7
installed:
1. Go to Control Panel->Java
2. Click the “Security” tab
3. The “Enable Java content in the browser” checkbox should already be
selected.
4. Move the slider down to Medium.
5. Click OK.
6. Close all browsers. Open a new IE browser and test.
Please verify the following setting in Java If your system has Java 8 installed:
1. Go to Control Panel->Java
2. Click the “Security” tab
3. The “Enable Java content in the browser” checkbox should already be
selected.
4. The Security level should already be set to High.
5. Click OK.
Please make the following setting change in Java 7/8:
1.
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3.
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5.
Go to Control Panel->Java
Click the “General” tab
Click on “Network Settings”
Choose/enable Direct Connection.
Click OK.
5.0 Java Configuration - Troubleshooting
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If user has more than one Java plugins installed, validate and confirm 1.7 or 1.8
is enabled. See pictorial for reference.
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If user is prompted with the following warning, check the box and choose “Run”.
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If user receives the following Security Alert, ensure you choose “Private
Networks” and select “Allow access”.
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If user receives the following warning, Select “Allow”.
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If user receives the following message, choose “Do not ask again until the next
update is available” and select “Later”.
o If user allows the update to take place, s/he will be updated to the latest
version of Java. Following user will be required to make the recommended
changes to her/his settings.
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If user receives the following warning, ensure you choose “Don’t Block”.
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If user chooses Block or Do not allow to any of these, s/he will be required to
re-install Java.
 Internal [Dell] User – Go to Dell Software Center.
 External User – Go to your company’s local IT Software location
Additional steps to clear java and IE Cache and recommended settings
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Java 7/8:
o Go to Control Panel->Java.
o Go to the General tab and click the “Settings…” button found under
Temporary Internet Files.
o Select the “Delete Files...” radio button.
o Click OK, click OK.
o Go to Control Panel->Java.
o Go to the General tab and click the “Settings…” button found under
Temporary Internet Files.
o Ensure 'Set the amount of disk space for storing temporary files' is
1000MB.
o Click OK, click OK.
What is the file size limitation for Attachments in Agile?
Agile is setup to handle 10GB per-file. However, IE11 currently does not support large
file upload (>4GB) for the AIC Attachment Utility. If IE11 is being used for upload,
please use IE8 for uploading larger files untl further notice.
6.0 Information – Link
Below is link to Web Client for Agile.
Agile Web Client - https://agile.us.dell.com/Agile/PLMServlet
7.0 Process – Report a problem
If you still encounter errors or issues after updating system configurations by following
the outlined steps above and are using the proper/supported browser and version –
please submit a Trouble Ticket and include any errors or screenshots where possible.
8.0 Revision/Change History
Revision
Change Details
Modified By
Date
A00
Initial Release
Production
Support
03/20/2014
A01
Update to support Agile 9.3.3
upgrade
Armando Gaytan
11/17/2014
A02
Update java/browser requirements
Armando Gaytan
2/9/16