Download General tips for plumbing and water use

As you are aware, the Queensland floods and
Cyclone Yasi has created damage to water
infrastructure and housing. This factsheet has been
developed to explain and identify questions for
residents who have plumbing and water use issues.
Information for residents in
flood and cyclone affected
areas
Can I drink the water from taps on
flood affected properties?
First contact your local government and ask if the
water in your area is fit to use for drinking. If they
confirm the water is fit for consumption, flush all
outlets thoroughly before use.
It is recommend you get a licensed plumber to
check all external pipework and appliances prior to
use. Electrical appliances, such as a water pump,
should be checked by a licensed electrician.
Can I use the rain water tank for
drinking?
Providing no flood water has entered the tank, it
should be ok to use for drinking water. However, it is
recommended that rainwater be filtered/treated prior
to consumption.
FACTSHEET
Tips for residents - plumbing and water use
Can I use the toilets?
Contact your local government to confirm the local
sewerage system in your area is operational. If they
confirm it is operational, toilets and sanitary fixtures
may be used.
It is recommended that you get a licensed plumber
to check all pipework and flush and clean the cistern
prior to use.
I have a septic/onsite treatment plant.
Can it be used?
Because flood water has entered the tank, it will
require servicing from a licensed plumber before it
can be used. Furthermore, treatment plants will
require all electrical components to be checked by a
licensed electrician before the power supply is
turned on.
Who do I contact if the water smells
or is discoloured?
Contact your local government and notify them of
the problem so it can be rectified quickly.
What should I check before turning on
the water to my house?
Look for any visibly damaged pipework or fittings.
All plumbing appliances, such as hot water units
and pumps, should be checked and certified by a
licensed electrician. It is recommended that you get
a licensed plumber to check all pipework and
appliances prior to use.
How do I know if my water supply
pipework that is covered is leaking?
Turn off all the taps and check your water meter. If
the dial is turning then you may have a broken pipe.
Can I claim the repair works on my
insurance?
Contact your insurance company as soon as
possible after the damage has been identified so
any claim can be processed. However, if the
insurance company recommends a contractor, you
can contact the Plumbing Industry Council to check
if the person holds a current plumbing licence to
perform the work. To contact the Plumbing Industry
Council phone +61 7 3235 4149 or 1800 682 021.
What should I do before turning the
gas back on to my property?
Appliances, meters or regulators that have been
covered or damaged by flood water need to be
inspected by a licensed gasfitter before the gas
supply will be restored. A Compliance Certificate will
be issued after the inspection has been completed.
Who to contact

To have your gas reconnected after inspection,
contact APA Group on 1800 808 526.

If residents are experiencing problems or have
trouble locating gasfitters or suppliers, contact
the Petroleum and Gas Inspectorate on:
-
+61 7 3237 1626 (South East Queensland
region)
-
+61 7 4938 4682 (central region)
-
+61 7 3238 3784 (southern region)
-
+61 7 4760 7402 (northern region),
-
+61 7 132 523 (hotline).
What should I check before turning on
the hot water unit?
Any system using electricity should be checked by a
licensed electrician.
Gas hot water systems may require an inspection
and or servicing by a licensed gas fitter.
Solar Hot Water systems may require an inspection
and or servicing by a licensed plumber.
More information
Full details of the plumbing and drainage laws can
be found on the Department of Local Government
and Planning’s website, www.dip.qld.gov.au
Tips for residents - plumbing and water use
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