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As you are aware, the Queensland floods and Cyclone Yasi has created damage to water infrastructure and housing. This factsheet has been developed to explain and identify questions for residents who have plumbing and water use issues. Information for residents in flood and cyclone affected areas Can I drink the water from taps on flood affected properties? First contact your local government and ask if the water in your area is fit to use for drinking. If they confirm the water is fit for consumption, flush all outlets thoroughly before use. It is recommend you get a licensed plumber to check all external pipework and appliances prior to use. Electrical appliances, such as a water pump, should be checked by a licensed electrician. Can I use the rain water tank for drinking? Providing no flood water has entered the tank, it should be ok to use for drinking water. However, it is recommended that rainwater be filtered/treated prior to consumption. FACTSHEET Tips for residents - plumbing and water use Can I use the toilets? Contact your local government to confirm the local sewerage system in your area is operational. If they confirm it is operational, toilets and sanitary fixtures may be used. It is recommended that you get a licensed plumber to check all pipework and flush and clean the cistern prior to use. I have a septic/onsite treatment plant. Can it be used? Because flood water has entered the tank, it will require servicing from a licensed plumber before it can be used. Furthermore, treatment plants will require all electrical components to be checked by a licensed electrician before the power supply is turned on. Who do I contact if the water smells or is discoloured? Contact your local government and notify them of the problem so it can be rectified quickly. What should I check before turning on the water to my house? Look for any visibly damaged pipework or fittings. All plumbing appliances, such as hot water units and pumps, should be checked and certified by a licensed electrician. It is recommended that you get a licensed plumber to check all pipework and appliances prior to use. How do I know if my water supply pipework that is covered is leaking? Turn off all the taps and check your water meter. If the dial is turning then you may have a broken pipe. Can I claim the repair works on my insurance? Contact your insurance company as soon as possible after the damage has been identified so any claim can be processed. However, if the insurance company recommends a contractor, you can contact the Plumbing Industry Council to check if the person holds a current plumbing licence to perform the work. To contact the Plumbing Industry Council phone +61 7 3235 4149 or 1800 682 021. What should I do before turning the gas back on to my property? Appliances, meters or regulators that have been covered or damaged by flood water need to be inspected by a licensed gasfitter before the gas supply will be restored. A Compliance Certificate will be issued after the inspection has been completed. Who to contact To have your gas reconnected after inspection, contact APA Group on 1800 808 526. If residents are experiencing problems or have trouble locating gasfitters or suppliers, contact the Petroleum and Gas Inspectorate on: - +61 7 3237 1626 (South East Queensland region) - +61 7 4938 4682 (central region) - +61 7 3238 3784 (southern region) - +61 7 4760 7402 (northern region), - +61 7 132 523 (hotline). What should I check before turning on the hot water unit? Any system using electricity should be checked by a licensed electrician. Gas hot water systems may require an inspection and or servicing by a licensed gas fitter. Solar Hot Water systems may require an inspection and or servicing by a licensed plumber. More information Full details of the plumbing and drainage laws can be found on the Department of Local Government and Planning’s website, www.dip.qld.gov.au Tips for residents - plumbing and water use -2-