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Effective April 2016 Job Specification Title Trainee Credit Executive Department Credit Management Line Manager Credit & Accounts Receivable Manager Department Manager Head of Credit & Risk Purpose General Objectives Key results To provide support to the Credit Management Department To learn every aspect of Accounts Receivable, Cash Management and, the basic concepts of Customer Account Management To actively contribute to the monthly cash collection target Main tasks & Duties Admin Prepare cash sheets by reconciling bank statement in line with current SLA’s Provide admin support when needed to the CAM Team Post payments from cash sheets onto correct account and reconcile properly advising the relevant CAM when a payment cannot be properly allocated Assist in processing new account applications, open new accounts on Charisma system Support the Cash and Credit Note Teams as required Credit Management Provide holiday/additional cover for accounts managed by CAM’s Contact customers by telephone, fax, email, SMS or any other means to ensure payment is received on or before the due date Manage all queries or reasons for payment being delayed relating to the accounts and escalate difficult issues to your Supervisor/Manager for assistance Develop relationships with internal and external customers o Internal- Telesales, Field Sales, Quality Control, Operations, Drivers o External- Assigned accounts All other Tasks & Duties as required by the Company Performance measures within the company are Cash Collected (Monthly and financial year), Customer Retention and Sales Growth. Conditions of Employment Locations Hours of work Additional hours Lunch/Break Loughanhill Industrial Estate, Coleraine, Co. Londonderry, BT52 2NR Monday to Friday 9am to 5.30pm From time to time additional/abnormal working patterns may be required which will be agreed in advance Tea break every morning for 15 minutes + 1 hour lunch break between 1 & 2pm Economic Conditions Salary Bonus As agreed on commencement of employment plus An Admin Function bonus scheme of £1,440 Effective April 2016 Promotion/Development The current promotion prospect for this role is to Customer Account Controller or Manager (CAM) including Senior CAM, Team Leader, Deputy Credit Manager, Credit & AR Manager and Head of Credit & Risk. There may also be opportunities to develop specialist knowledge in Litigation, Insolvency, Risk Analysis and other areas of Credit Management Key Relationships Internal Sales Reps & DSM’s Telesales Agents Operations & Quality Control Transport & Drivers External Assigned accounts Debt Collection Agencies & Solicitors Small Claims Court / EJO / ROI County Courts Focus Build positive and mutually beneficial relationships Ensure all opportunities for recovery are maximised on Achieve all business goals and objectives Performance Indicators: Increasing customer retention when a relationship has failed Increased sales from recognition of a failed relationship Successful relationship building and mutual cooperation Reduction in credit exposure, ensuring accounts are at their lowest when provided for as a Bad Debt