Download Quadrant KRA KPI KPI DEFINITION

KRA GOAL SETTING SECTION - HOD - SIDING (SUBSIDIARY HQ)
Quadrant
KRA
Superordinate
Goal
Derailment
Control
FINANCIAL
Cost Control
KPI
KPI DEFINITION
MEASUREMENT FORMULA
Profit variance
per tonne
Measures the percentage variance in the actual profit amount per tonne and the
budgeted profit amount per tonne.
Following rating scale to be adhered :
5-100% and above achievement
4-Between 86%-99% achievement
3-Between 76%-85% achievement
2-Between 61%-75% achievement
1-Below 60% achievement
% Quantity of
dispatch lost
because of
derailment
occuring due to
departmental
fault
Measures the total percentage of quantity of coal that could not be dispatched due
to derailment of train.
Following scale to be adhered to for rating:
5- if the quantity of dispatch lost because of derailment occuring due to
departmental fault is 0%
4- if the quantity of dispatch lost because of derailment occuring due to
Quantity of coal not dispatched due
departmental fault is 1% to 3%
to derailment (in tonnes) / Total
3- if the quantity of dispatch lost because of derailment occuring due to
dispatch deficit (in tonnes) * 100
departmental fault is 4% to 6%
2- if the quantity of dispatch lost because of derailment occuring due to
departmental fault is 7% to 9%
1- if the quantity of dispatch lost because of derailment occuring due to
departmental fault is 10% or more
Measures the under loading charges incurred for per tonne of coal dispatched.
Following scale to be adhered to for rating:
5- if no under loading charges are paid
Under loading
4 - if the under loading charges paid is less than previous year
charge per tonne
3- if the under loading charges paid is equal to previous year
of coal
2- if the under loading charges paid is more than previous year
dispatched
upto 5%
1- if the under loading charges paid is more than 5% of the
previous year
Actual profit per tonne / Budgeted
profit per tonne * 100
Value of under loading charges
paid in the current year
FINANCIAL
KRA GOAL SETTING SECTION - HOD - SIDING (SUBSIDIARY HQ)
Quadrant
KRA
Cost Control
Leveraging FSA
provisions for
maximising
revenue
generartion
CUSTOMER
Satisfaction of
External party
KPI
KPI DEFINITION
MEASUREMENT FORMULA
Addition of new
arbitration/legal
case (Siding
related)
Measures the number of legal cases added during the year because of the
discrepancies caused by Siding related issues. Following scale to be adhered to
for rating:
5- if the number of legal cases added during the year is zero
4- if the number of legal cases added during the year is upto 2
3- if the number of legal cases added during the year is between 3 to 4
2- if the number of legal cases added during the year is between 4 to 5
1- if the number of legal cases added during the year is more than 5
Number of Siding related cases
added during the year
Bonus earned
against coal
quantity
despatched
Measures the total amount of bonus which is earned for despatching additional
coal vis a vis threshhold .
Following scale to be adhered to for rating:
5- if the bonus received is 91% or above of the target
4- if the bonus received is between 81 to 90% of the target
3- if the bonus received is between 71 to 80% of the target
2- if the bonus received is between 61 to 70% of the target
1- if the bonus received is less than 60% of the target
Actual bonus (in Rs.) received
during the year / Targeted bonus
(in Rs.) to be received during the
year * 100
Measures the efficiency with which claim / refund related documents / bills are
processed within 7 days of receipt.
Following scale to be adhered to for rating:
5- if 100% of claim / refund related documents / bills are raised within 7 days of
Processing of
receipt
Railway/
4- if 96-99% of claim / refund related documents / bills are raised within 7 days of
Contractor/
receipt
Customer's claim 3- if 91-95% of claim / refund related documents / bills are raised within 7 days of
/ refund
receipt
2- if 86-90% of claim / refund related documents / bills are raised within 7 days of
receipt
1- if 85% or less number of claim / refund related documents / bills are raised
within 7 days of receipt
Number of documents processed
within 7 days / Total number of
documents to be processed * 100
KRA GOAL SETTING SECTION - HOD - SIDING (SUBSIDIARY HQ)
Quadrant
KRA
Satisfaction of
CUSTOMER
External party
Superordinate
Goal
KPI
KPI DEFINITION
MEASUREMENT FORMULA
Timely reply of
Parliament/RTI
Queries
Measures the number of RTIs which have been replied on time relative to total
number of RTIs which have been replied. Following scale to be adhered to for
rating:
5- if the number of Parliament/RTI Queries replied within time is 100%
4- if the number of Parliament/RTI Queries replied on time is between 98%-99% of
the total queries received
3- if the number of Parliament/RTI Queries replied on time is between 96%-97% of
the total queries received
2- if the number of Parliament/RTI Queries replied on time is between 91%-95% of
the total queries received
1- if the number of Parliament/RTI Queries replied on time is less than 90% of the
total queries received
Number of Parliament/RTI Queries
replied on time / Total number of
Parliament/RTI Queries replied *
100
Coal Production
achievement %
Measures the actual quantity of coal produced for the organisation v/s target.
Following scale to be adhered to for rating:
5- if the actual coal production is 91% or above the target
4- if the actual coal production is between 81 to 90% of the target
3- if the actual coal production is between 71 to 80% of the target
2- if the actual coal production is between 61 to 70% of the target
1- if the actual coal production is less than 60% of the target
Actual Coal Production / Coal
Production Target * 100
Measures the percentage of track maintainance budget which is being utilized for
maintenance of sidings or diversification of tracks.
% Utilization of
track
maintainance
budget
Derailment
Control
Following rating scale to be adhered for rating :
5- If 91% and above of the track maintainance budget has been utilized
4- If 81%-90%of the track maintainance budget has been utilized
3-If 71%-80%of the track maintainance budget has been utilized
2- If 71%-60%of the track maintainance budget has been utilized
1- If less than 60of the track maintainance budget has been utilized
Actual track maintainance budget
utilized (in Rs.) / Alloted track
maintainance budget (in Rs.) *
100
KRA GOAL SETTING SECTION - HOD - SIDING (SUBSIDIARY HQ)
Quadrant Derailment
KRA
Control
KPI
Complete Track
Renewal
KPI DEFINITION
Measures the extent to which the track renewal has been done vis a vis the plan.
Following rating scale to be adhered for rating :
5- If percentage is 91% and above
4- If percentage is between 81%-90%
3-If percentage is between 71%-80%
2- If percentage is between 71%-60%
1- If percentage is less than 60%
MEASUREMENT FORMULA
Actual Equated Track km (ET Km)
maintainanc done / Budgeted
Equated Track km (ET Km)
maintainanc planned to be done*
100
A measure that highlights the degree to which documentation and process
execution is in sync with the standard operating procedures of the company.
Process
adherance
PROCESS
Following scale to be adhered to for rating:
5- if the number of audit paragraphs that have been dropped is 100%
4- if the number of audit paragraphs that have been dropped is between 91 to 99% Actual number of audit paragraphs
Audit Paragraph of the number raised
dropped / Actual number of audit
3- if the number of audit paragraphs that have been dropped is between 81 to 90% paragraphs raised * 100
of the number raised
2- if the number of audit paragraphs that have been dropped is between 61 to 80%
of the number raised
1- if the number of audit paragraphs that have been dropped is less than 60% of
the number raised
PROCESS
KRA GOAL SETTING SECTION - HOD - SIDING (SUBSIDIARY HQ)
Quadrant
KRA
Monitoring
team's
performance
KPI
KPI DEFINITION
Measures the % of employees who submitted the filled goal sheets at the start of
the year within the stipulated time frame out of the total number of employees who
were required to fill up the goal sheets.
Following scale to be adhered to for rating:
5- if the number of employees who have submitted their appraisal form by due date
is 100%
% Performance
4- if the number of employees who have submitted their appraisal form by due date
appraisal
is between 95 to 99% of the total target population of the eligible employees
participation rate
3- if the number of employees who have submitted their appraisal form by due date
is between 91 to 94% of the total target population of the eligible employees
2- if the number of employees who have submitted their appraisal form by due date
is between 81 to 90% of the total target population of the eligible employees
1- if the number of employees who have submitted their appraisal form by due date
is less than 80% of the total target population of the eligible employees
% Performance
appraisal
completed on
time
Measures the proportion of employee performance appraisals completed as
scheduled (at the end of the year) from the total appraisals due.
Following scale to be adhered to for rating:
5- if the number of employees who have been appraised by due date is 100%
4- if the number of employees who have been appraised by due date is between
95 to 99% of the total target population of the eligible employees
3- if the number of employees who have been appraised by due date is between
91 to 94% of the total target population of the eligible employees
2- if the number of employees who have been appraised by due date is between
81 to 90% of the total target population of the eligible employees
1- if the number of employees who have been appraised by due date is less than
80% of the total target population of the eligible employees
MEASUREMENT FORMULA
Number of employees who
submitted their appraisal form
within the due date / Total target
population of the eligible
employees * 100
No. of employees appraised by
due date / Total targeted
population of the employees * 100
KRA GOAL SETTING SECTION - HOD - SIDING (SUBSIDIARY HQ)
Quadrant
KRA
KPI
Updation of
employee skill
Employee
Welfare &
Development
LEARNING
& GROWTH
KPI DEFINITION
Measures the percentage of achieved training Mandays out of the total planned
training Mandays.
Following scale to be adhered to for rating:
5- if the employees released for training by HOD is 91% and above
4- if the employees released for training by HOD is between 81 to 90% of the
required number of employees to be released
3- if the employees released for training by HOD is between 71 to 80% of the
required number of employees to be released
2- if the employees released for training by HOD is between 61 to 70% of the
required number of employees to be released
1- if the employees released for training by HOD is less than 60% of the required
number of employees to be released
MEASUREMENT FORMULA
Number of employees released for
trainings by the HOD / Total
number of employees nominated
for trainings by HRD * 100
Measures the employees' engagement in their work activities and responsibilities in
terms of enthusiasm and commitment.
Following scale to be adhered to for rating:
5- if the number of employees giving a rating of 4 or 5 is 91% and above of the total
survey population
4- if the number of employees giving a rating of 4 or 5 is between 81 to 90% of the No. of employees giving a rating of
Employee
total survey population
4 or 5 on a 5 point scale instrument
Satisfaction index
3- if the number of employees giving a rating of 4 or 5 is between 71 to 80% of the / Total survey population * 100
total survey population
2- if the number of employees giving a rating of 4 or 5 is between 51 to 70% of the
total survey population
1- if the number of employees giving a rating of 4 or 5 is equal to or less than 50%
of the total survey population
KRA GOAL SETTING SECTION - HOD - SIDING (SUBSIDIARY HQ)
Quadrant
KRA
KPI
Monitoring of
siding loading
capacity
(perspective
plan)
LEARNING
& GROWTH
Building &
Maintaining
evacuation
capacity
KPI DEFINITION
Measures the effectiveness in monitoring of siding loading capacity as per
perspective plan
Following scale to be adhered to for rating:
5- if the actual siding loading capacity (in TPD) per hour during the year is equal or
more than the required siding loading capacity (in TPD) per hour as per
perspective plan
4- if the actual siding loading capacity (in TPD) per hour during the year is less than
the required siding loading capacity (in TPD) per hour as per perspective plan by
1%
3- if the actual siding loading capacity (in TPD) per hour during the year is less than
the required siding loading capacity (in TPD) per hour as per perspective plan by
2% to 5%
2- if the actual siding loading capacity (in TPD) per hour during the year is less than
the required siding loading capacity (in TPD) per hour as per perspective plan by
6% to 10%
1- if the actual siding loading capacity (in TPD) per hour during the year is less than
the required siding loading capacity (in TPD) per hour as per perspective plan by
11% more
Measures the effectiveness in monitoring of siding loading capacity as per annual
plan
Following scale to be adhered to for rating:
5- if the actual siding loading capacity (in TPD) per hour during the year is equal or
more than the required siding loading capacity (in TPD) per hour as per annual
plan
4- if the actual siding loading capacity (in TPD) per hour during the year is less than
Monitoring of
the required siding loading capacity (in TPD) per hour as per annual plan by 1%
siding loading
3- if the actual siding loading capacity (in TPD) per hour during the year is less than
capacity (annual
the required siding loading capacity (in TPD) per hour as per annual plan by 2% to
plan)
5%
2- if the actual siding loading capacity (in TPD) per hour during the year is less than
the required siding loading capacity (in TPD) per hour as per annual plan by 6% to
10%
1- if the actual siding loading capacity (in TPD) per hour during the year is less than
the required siding loading capacity (in TPD) per hour as per annual plan by 11%
more
MEASUREMENT FORMULA
Actual siding loading capacity (in
TPD) per hour / Required siding
loading capacity (in TPD) per hour
as per perspective plan * 100
Actual siding loading capacity (in
TPD) per hour / Required siding
loading capacity (in TPD) per hour
as per annual plan * 100
KRA GOAL SETTING SECTION - HOD - SIDING (SUBSIDIARY HQ)
Quadrant
KRA
KPI
Utilisation of
capital budget
KPI DEFINITION
Measures the actual utilisation/expenditure against the provision made.
Following rating scale to be adhered for rating :
5- If percentage is 91% and above
4- If percentage is between 81%-90%
3-If percentage is between 71%-80%
2- If percentage is between 71%-60%
1- If percentage is less than 60%
MEASUREMENT FORMULA
Actual utilization of budget /
Allotted budget * 100
KRA GOAL SETTING SECTION - ASSOCIATE - SIDING (SUBSIDIARY HQ)
Quadrant
KRA
Superordinate
Goal
Derailment
Control
FINANCIAL
Cost Control
KPI
KPI DEFINITION
Measures the percentage variance in the actual profit amount per tonne and the
budgeted profit amount per tonne.
Following rating scale to be adhered :
Profit variance
5-100% and above achievement
per tonne
4-Between 86%-99% achievement
3-Between 76%-85% achievement
2-Between 61%-75% achievement
1-Below 60% achievement
Measures the total percentage of quantity of coal that could not be dispatched due
to derailment of train.
Following scale to be adhered to for rating:
% Quantity of
5- if the quantity of dispatch lost because of derailment occuring due to
dispatch lost
departmental fault is 0%
because of
4- if the quantity of dispatch lost because of derailment occuring due to
derailment
departmental fault is 1% to 3%
occuring due to 3- if the quantity of dispatch lost because of derailment occuring due to
departmental
departmental fault is 4% to 6%
fault
2- if the quantity of dispatch lost because of derailment occuring due to
departmental fault is 7% to 9%
1- if the quantity of dispatch lost because of derailment occuring due to
departmental fault is 10% or more
Measures the under loading charges incurred for per tonne of coal dispatched.
Following scale to be adhered to for rating:
5- if no under loading charges are paid
Under loading
4 - if the under loading charges paid is less than previous year
charge per tonne
3- if the under loading charges paid is equal to previous year
of coal
2- if the under loading charges paid is more than previous year
dispatched
upto 5%
1- if the under loading charges paid is more than 5% of the
previous year
Measures the number of legal cases added during the year because of the
discrepancies caused by Siding related issues. Following scale to be adhered to
Addition of new for rating:
arbitration/legal 5- if the number of legal cases added during the year is zero
case (Siding
4- if the number of legal cases added during the year is upto 2
related)
3- if the number of legal cases added during the year is between 3 to 4
2- if the number of legal cases added during the year is between 4 to 5
1- if the number of legal cases added during the year is more than 5
MEASUREMENT FORMULA
Actual profit per tonne / Budgeted
profit per tonne * 100
Quantity of coal not dispatched due
to derailment (in tonnes) / Total
dispatch deficit (in tonnes) * 100
Value of under loading charges
paid in the current year
Number of Siding related cases
added during the year
KRA GOAL SETTING SECTION - ASSOCIATE - SIDING (SUBSIDIARY HQ)
Quadrant
KRA
KPI
KPI DEFINITION
Measures the total amount of bonus which is earned for despatching additional
coal vis a vis threshhold .
Leveraging FSA
Bonus earned
Following scale to be adhered to for rating:
provisions for
against coal
5- if the bonus received is 91% or above of the target
maximising
quantity
4- if the bonus received is between 81 to 90% of the target
revenue
despatched
3- if the bonus received is between 71 to 80% of the target
generartion
2- if the bonus received is between 61 to 70% of the target
1- if the bonus received is less than 60% of the target
Measures the efficiency with which claim / refund related documents / bills are
processed within 7 days of receipt.
Following scale to be adhered to for rating:
5- if 100% of claim / refund related documents / bills are raised within 7 days of
Processing of
receipt
Railway/
4- if 96-99% of claim / refund related documents / bills are raised within 7 days of
Contractor/
receipt
Customer's claim 3- if 91-95% of claim / refund related documents / bills are raised within 7 days of
/ refund
receipt
2- if 86-90% of claim / refund related documents / bills are raised within 7 days of
receipt
1- if 85% or less number of claim / refund related documents / bills are raised
Satisfaction of
CUSTOMER
within 7 days of receipt
External party
Measures the number of RTIs which have been replied on time relative to total
number of RTIs which have been replied. Following scale to be adhered to for
rating:
5- if the number of Parliament/RTI Queries replied within time is 100%
4- if the number of Parliament/RTI Queries replied on time is between 98%-99% of
Timely reply of
the total queries received
Parliament/RTI
3- if the number of Parliament/RTI Queries replied on time is between 96%-97% of
Queries
the total queries received
2- if the number of Parliament/RTI Queries replied on time is between 91%-95% of
the total queries received
1- if the number of Parliament/RTI Queries replied on time is less than 90% of the
total queries received
MEASUREMENT FORMULA
Actual bonus (in Rs.) received
during the year / Targeted bonus
(in Rs.) to be received during the
year * 100
Number of documents processed
within 7 days / Total number of
documents to be processed * 100
Number of Parliament/RTI Queries
replied on time / Total number of
Parliament/RTI Queries replied *
100
KRA GOAL SETTING SECTION - ASSOCIATE - SIDING (SUBSIDIARY HQ)
Quadrant
KRA
Superordinate
Goal
KPI
Coal Production
achievement %
% Utilization of
track
maintainance
budget
Derailment
Control
PROCESS
Complete Track
Renewal
Submission of
Report/
documents as
per plan
KPI DEFINITION
Measures the actual quantity of coal produced for the organisation v/s target.
Following scale to be adhered to for rating:
5- if the actual coal production is 91% or above the target
4- if the actual coal production is between 81 to 90% of the target
3- if the actual coal production is between 71 to 80% of the target
2- if the actual coal production is between 61 to 70% of the target
1- if the actual coal production is less than 60% of the target
Measures the percentage of track maintainance budget which is being utilized for
maintenance of sidings or diversification of tracks.
Following rating scale to be adhered for rating :
5- If 91% and above of the track maintainance budget has been utilized
4- If 81%-90%of the track maintainance budget has been utilized
3-If 71%-80%of the track maintainance budget has been utilized
2- If 71%-60%of the track maintainance budget has been utilized
1- If less than 60of the track maintainance budget has been utilized
Measures the extent to which the track renewal has been done vis a vis the plan.
Following rating scale to be adhered for rating :
5- If percentage is 91% and above
4- If percentage is between 81%-90%
3-If percentage is between 71%-80%
2- If percentage is between 71%-60%
1- If percentage is less than 60%
Measures the delay in submission of annual report beyond stipulated date.
Note: 30th June is the deadline for each year.
Following scale to be adhered to for rating:
Annual MIS
5- On or before time
reports submitted
4- if delayed by a week
on time
3- if delayed by 2 weeks
2- if delayed by 3 weeks
1- If never submitted
Measures the number of times required MIS reports sent on time .
Following scale to be adhered to for rating:
MIS reports
5- if the number of MIS reports submitted on time is 91% or above
submitted on
4- if the number of MIS reports submitted on time is between 81 to 90%
time
3- if the number of MIS reports submitted on time is between 71 to 80%
2- if the number of MIS reports submitted on time is between 61 to 70%
1- if the number of MIS reports submitted on time is less than 60%
MEASUREMENT FORMULA
Actual Coal Production / Coal
Production Target * 100
Actual track maintainance budget
utilized (in Rs.) / Alloted track
maintainance budget (in Rs.) *
100
Actual Equated Track km (ET Km)
maintainanc done / Budgeted
Equated Track km (ET Km)
maintainanc planned to be done*
100
Delay measured in days
Actual number of MIS reports
submitted on time / Total number
of MIS reports to be submitted *
100
KRA GOAL SETTING SECTION - ASSOCIATE - SIDING (SUBSIDIARY HQ)
Quadrant
KRA
KPI
Monitoring of
siding loading
capacity
(perspective
plan)
Building &
LEARNING Maintaining
& GROWTH evacuation
capacity
KPI DEFINITION
Measures the effectiveness in monitoring of siding loading capacity as per
perspective plan
Following scale to be adhered to for rating:
5- if the actual siding loading capacity (in TPD) per hour during the year is equal or
more than the required siding loading capacity (in TPD) per hour as per
perspective plan
4- if the actual siding loading capacity (in TPD) per hour during the year is less than
the required siding loading capacity (in TPD) per hour as per perspective plan by
1%
3- if the actual siding loading capacity (in TPD) per hour during the year is less than
the required siding loading capacity (in TPD) per hour as per perspective plan by
2% to 5%
2- if the actual siding loading capacity (in TPD) per hour during the year is less than
the required siding loading capacity (in TPD) per hour as per perspective plan by
6% to 10%
1- if the actual siding loading capacity (in TPD) per hour during the year is less than
the required siding loading capacity (in TPD) per hour as per perspective plan by
11% more
Measures the effectiveness in monitoring of siding loading capacity as per annual
plan
Following scale to be adhered to for rating:
5- if the actual siding loading capacity (in TPD) per hour during the year is equal or
more than the required siding loading capacity (in TPD) per hour as per annual
plan
4- if the actual siding loading capacity (in TPD) per hour during the year is less than
Monitoring of
the required siding loading capacity (in TPD) per hour as per annual plan by 1%
siding loading
3- if the actual siding loading capacity (in TPD) per hour during the year is less than
capacity (annual
the required siding loading capacity (in TPD) per hour as per annual plan by 2% to
plan)
5%
2- if the actual siding loading capacity (in TPD) per hour during the year is less than
the required siding loading capacity (in TPD) per hour as per annual plan by 6% to
10%
1- if the actual siding loading capacity (in TPD) per hour during the year is less than
the required siding loading capacity (in TPD) per hour as per annual plan by 11%
more
MEASUREMENT FORMULA
Actual siding loading capacity (in
TPD) per hour / Required siding
loading capacity (in TPD) per hour
as per perspective plan * 100
Actual siding loading capacity (in
TPD) per hour / Required siding
loading capacity (in TPD) per hour
as per annual plan * 100
KRA GOAL SETTING SECTION - ASSOCIATE - SIDING (SUBSIDIARY HQ)
Quadrant
KRA
KPI
Utilisation of
capital budget
KPI DEFINITION
Measures the actual utilisation/expenditure against the provision made.
Following rating scale to be adhered for rating :
5- If percentage is 91% and above
4- If percentage is between 81%-90%
3-If percentage is between 71%-80%
2- If percentage is between 71%-60%
1- If percentage is less than 60%
MEASUREMENT FORMULA
Actual utilization of budget /
Allotted budget * 100
KRA GOAL SETTING SECTION - ASSOCIATE - PROJECT SIDING
Quadrant
KRA
Superordinate
Goal
Derailment
Control
FINANCIAL Cost Control
KPI
KPI DEFINITION
Measures the percentage variance in the actual profit amount per tonne and the
budgeted profit amount per tonne.
Following rating scale to be adhered :
Profit variance
5-100% and above achievement
per tonne
4-Between 86%-99% achievement
3-Between 76%-85% achievement
2-Between 61%-75% achievement
1-Below 60% achievement
Measures the total percentage of quantity of coal that could not be dispatched due
to derailment of train.
Following scale to be adhered to for rating:
% Quantity of
5- if the quantity of dispatch lost because of derailment occuring due to
dispatch lost
departmental fault is 0%
because of
4- if the quantity of dispatch lost because of derailment occuring due to
derailment
departmental fault is 1% to 3%
occuring due to 3- if the quantity of dispatch lost because of derailment occuring due to
departmental
departmental fault is 4% to 6%
fault
2- if the quantity of dispatch lost because of derailment occuring due to
departmental fault is 7% to 9%
1- if the quantity of dispatch lost because of derailment occuring due to
departmental fault is 10% or more
Measures the under loading charges incurred for per tonne of coal dispatched.
Following scale to be adhered to for rating:
5- if no under loading charges are paid
Under loading
4 - if the under loading charges paid is less than previous year
charge per tonne
3- if the under loading charges paid is equal to previous year
of coal
2- if the under loading charges paid is more than previous year
dispatched
upto 5%
1- if the under loading charges paid is more than 5% of the
previous year
Measures the efficiency with which penalty is being imposed on loading contractors
Imposition of
for demurrage levied , derailment , non cleanliness etc
penalties on
Following scale to be adhered to for rating:
loading
5- if the penalty raised on contractor is 100 %
contractors as
4- if the penalty raised on contractor is 96% to 99%
per contract
3- if the penalty raised on contractor is 93% to 95 %
terms &
2- if the penalty raised on contractor is 91% to 92 %
conditions
1- if the penalty raised on contractor is less than 90 %
MEASUREMENT FORMULA
Actual profit per tonne / Budgeted
profit per tonne * 100
Quantity of coal not dispatched due
to derailment (in tonnes) / Total
dispatch deficit (in tonnes) * 100
Value of under loading charges
paid in the current year
Penalty raised on contractors /
Total penalty to be raised as per
contract terms & conditions* 100
FINANCIAL
KRA GOAL SETTING SECTION - ASSOCIATE - PROJECT SIDING
Quadrant
KRA
Leveraging FSA
provisions for
maximising
revenue
generartion
KPI
Penalty for
prorated short
supply (FSA) per customer
Bonus earned
against coal
quantity
despatched
CUSTOMER
Loading time
management
Demurrage free
despatch
KPI DEFINITION
Measures the amount of penalties paid to consumer for despatching less quantity
of coal than the triggered quantity.
Following scale to be adhered to for rating:
5- if the contribution of siding towards the penalty that is being imposed on the
company is 0%
4- if the contribution of siding towards the penalty that is being imposed on the
company is 1% to 3%
3- if the contribution of siding towards the penalty that is being imposed on the
company is 4% to 6%
2- if the contribution of siding towards the penalty that is being imposed on the
company is 7% to 9%
1- if the contribution of siding towards the penalty that is being imposed on the
company is 10% or more
Measures the total amount of bonus which is earned for despatching additional
coal vis a vis threshhold .
Following scale to be adhered to for rating:
5- if the bonus received is 91% or above of the target
4- if the bonus received is between 81 to 90% of the target
3- if the bonus received is between 71 to 80% of the target
2- if the bonus received is between 61 to 70% of the target
1- if the bonus received is less than 60% of the target
MEASUREMENT FORMULA
Proportion of penalty (in Rs)
imposed on the siding due to
shortfall against FSA target / Total
penalty (in Rs.) imposed on the
company due to shortfall against
FSA target * 100
Actual bonus (in Rs.) received
during the year / Targeted bonus
(in Rs.) to be received during the
year * 100
Measures the percentage of dispatch schedule without any demurrage levied on it.
Following scale to be adhered to for rating:
5- if the quantity dispatched without demurrage is equal to the total quantity
dispatched
4- if the quantity dispatched without demurrage is between 96 to 99% of the total
Total number of times demurrage
quantity dispatched
levied / Total number of rakes
3- if the quantity dispatched without demurrage is between 91 to 95% of the total
despatched during the year * 100
quantity dispatched
2- if the quantity dispatched without demurrage is between 86 to 90% of the total
quantity dispatched
1- if the quantity dispatched without demurrage is less than 90% of the total
quantity dispatched
KRA GOAL SETTING SECTION - ASSOCIATE - PROJECT SIDING
Quadrant
KRA
KPI
Superordinate
Goal
Coal Production
achievement %
Derailment
Control
% Utilization of
track
maintainance
budget
Submission of
Report/
documents as
per plan
KPI DEFINITION
Measures the actual quantity of coal produced for the organisation v/s target.
Following scale to be adhered to for rating:
5- if the actual coal production is 91% or above the target
4- if the actual coal production is between 81 to 90% of the target
3- if the actual coal production is between 71 to 80% of the target
2- if the actual coal production is between 61 to 70% of the target
1- if the actual coal production is less than 60% of the target
Measures the percentage of track maintainance budget which is being utilized for
maintenance of sidings or diversification of tracks.
Following rating scale to be adhered for rating :
5- If 91% and above of the track maintainance budget has been utilized
4- If 81%-90%of the track maintainance budget has been utilized
3-If 71%-80%of the track maintainance budget has been utilized
2- If 71%-60%of the track maintainance budget has been utilized
1- If less than 60of the track maintainance budget has been utilized
Measures the percentage of contracts that are renewed or retendered on or before
the expiry date
Following scale to be adhered to for rating:
5- if 96%-100% of the contracts are renewed on the expiry date or within 2 months
Timely renewal of from the expiry of the contract
all loading &
4- if 91%-95% of the contracts are renewed on the expiry date or within 2 months
transportation
from the expiry of the contract
agreements /
3- if 86%-90% of the contracts are renewed on the expiry date or within 2 months
contracts
from the expiry of the contract
2- if 81%-85% of the contracts are renewed on the expiry date or within 2 months
from the expiry of the contract
1- if 80% or less of the contracts are renewed on the expiry date or within 2
months from the expiry of the contract
Measures the number of times required MIS reports sent on time .
Following scale to be adhered to for rating:
MIS reports
5- if the number of MIS reports submitted on time is 91% or above
submitted on
4- if the number of MIS reports submitted on time is between 81 to 90%
time
3- if the number of MIS reports submitted on time is between 71 to 80%
2- if the number of MIS reports submitted on time is between 61 to 70%
1- if the number of MIS reports submitted on time is less than 60%
MEASUREMENT FORMULA
Actual Coal Production / Coal
Production Target * 100
Actual track maintainance budget
utilized (in Rs.) / Alloted track
maintainance budget (in Rs.) *
100
Number of contracts renewed on
or before the expiry date / Total
number of contracts renewed
during the year * 100
Actual number of MIS reports
submitted on time / Total number
of MIS reports to be submitted *
100
KRA GOAL SETTING SECTION - ASSOCIATE - PROJECT SIDING
Quadrant
KRA
Submission of
Report/
documents as
per plan
KPI
Measures the delay in submission of annual report beyond stipulated date.
Note: 30th June is the deadline for each year.
Following scale to be adhered to for rating:
Annual MIS
5- On or before time
reports submitted
4- if delayed by a week
on time
3- if delayed by 2 weeks
2- if delayed by 3 weeks
1- If never submitted
PROCESS
Dispatch
Execution as
per plan
KPI DEFINITION
MEASUREMENT FORMULA
Delay measured in days
Timely
submission of
DNote/RR &
other details for
billing
Measures the efficiency and timeliness of coordination with various area offices
ensuring timely coal billing
Following scale to be adhered to for rating:
5- if 100% of DNotes/RR are raised within 2 days of receipt of RR(railway receipt)
4- if 96-99% of DNotes/RR are raised within 2 days of receipt of RR(railway
receipt)
3- if 91-95% of DNotes/RR are raised within 2 days of receipt of RR(railway
receipt)
2- if 86-90% of DNotes/RR are raised within 2 days of receipt of RR(railway
receipt)
1- if 85% or less number of DNotes/RR are raised within 2 days of receipt of
RR(railway receipt)
Number of D Notes/RR raised
within 2 days of receipt of RR (rail
receipt) / Total number of bills *
100
Weighment
figure
Measures the quantity of coal which has been weighed as compared to total
quantity dispatched.
Following scale to be adhered to for rating:
5- if the quantity of coal weighed is 91% or above of the quantity dispatched
4- if the quantity of coal weighed is between 81 to 90% of the quantity dispatched
3- if the quantity of coal weighed is between 71 to 80% of the quantity dispatched
2- if the quantity of coal weighed is between 61 to 70% of the quantity dispatched
1- if the quantity of coal weighed is less than 60% of the quantity dispatched
Quantity of coal weighed / Quantity
of coal dispatched * 100
KRA GOAL SETTING SECTION - ASSOCIATE - PROJECT SIDING
Quadrant
KRA
Dispatch
Execution as
per plan
Loading time
management
KPI
KPI DEFINITION
MEASUREMENT FORMULA
Achievement of
daily wagon
loading target
Measures the average offer vis a vis average wagon loading target.
Following scale to be adhered to for rating:
5- if the Actual daily average offer or indent is equal to the planned daily offer
4- if the Actual daily average offer or indent is less than the planned daily offer by
1% to 5%
3- if the Actual daily average offer or indent is less than the planned daily offer by
6% to 10%
2- if the Actual daily average offer or indent is less than the planned daily offer by
11% to 15%
1- if the Actual daily average offer or indent is less than the planned daily offer by
15% or more
Actual daily average offer or indent
during the period / Planned daily
offer (as per wagon loading target )
* 100
Offtake target
achievement
Measures the offtake target which have been achieved relative to targeted
achievement.
Following scale to be adhered to for rating:
5- if the offtake target achievement is 91% or above of the bugdeted quantity
4- if the offtake target achievement is between 81 to 90% of the bugdeted quantity
3- if the offtake target achievement is between 71 to 80% of the bugdeted quantity
2- if the offtake target achievement is between 61 to 70% of the bugdeted quantity
1- if the offtake target achievement is less than 60% of the bugdeted quantity
Actual offtake achieved / Offtake
target to be achieved * 100
Year on year
reduction in
average time to
load a rake CHP
Measures the reduction in the average time which is being taken to load a rake in
the current year as compared to previous year.
Following scale to be adhered to for rating:
5- if the average time to load a rake (in minutes) in the current year is less than the
average time to load a rake (in minutes) in the previous year
4- if the average time to load a rake (in minutes) in the current year is equal to the
average time to load a rake (in minutes) in the previous year
3- if the average time to load a rake (in minutes) in the current year is more than
the average time to load a rake (in minutes) in the previous year by 1% to 5%
2- if the average time to load a rake (in minutes) in the current year is more than
the average time to load a rake (in minutes) in the previous year by 6% to 10%
1- if the average time to load a rake (in minutes) in the current year is more than
the average time to load a rake (in minutes) in the previous year by 11% more
a. Average time to load a rake (in
minutes) in the previous year /
Average time to load a rake (in
minutes) in the current year * 100
KRA GOAL SETTING SECTION - ASSOCIATE - PROJECT SIDING
Quadrant
KRA
KPI
KPI DEFINITION
MEASUREMENT FORMULA
Loading time
management
Measures the reduction in average loading time per rake by a pay loader in the
current year vis-a-viz previous year.
Note: Formula is applicable for sidings where loading is done through pay loaders.
Following scale to be adhered to for rating:
5- if the average time to load a rake (in minutes) in the current year is less than the
Year on year
average time to load a rake (in minutes) in the previous year
reduction in
4- if the average time to load a rake (in minutes) in the current year is equal to the
average time to
average time to load a rake (in minutes) in the previous year
load a rake - Pay
3- if the average time to load a rake (in minutes) in the current year is more than
loader
the average time to load a rake (in minutes) in the previous year by 1% to 5%
2- if the average time to load a rake (in minutes) in the current year is more than
the average time to load a rake (in minutes) in the previous year by 6% to 10%
1- if the average time to load a rake (in minutes) in the current year is more than
the average time to load a rake (in minutes) in the previous year by 11% more
LEARNING
& GROWTH
Average loading time per rake (in
minutes) in previous year /
Average loading time per rake (in
minutes) in current year * 100
Measures the number of times in coal stockout/loading shortage related situation
occurred in the current year due to non availiability of coal at the siding point.
Controling
stockout
situation
Following scale to be adhered to for rating:
5- if the number of times coal stockout/loading shortage related situation occurred
during the year is 0
Maintenance of
4- if the number of times coal stockout/loading shortage related situation occurred
siding stock /
during the year is 1 to 5
Coal safety stock
3- if the number of times coal stockout/loading shortage related situation occurred
during the year is 6 to 10
2- if the number of times coal stockout/loading shortage related situation occurred
during the year is 11 to 20
1- if the number of times coal stockout/loading shortage related situation occurred
during the year is more than 20
Number of times coal stockout or
loading shortage related situation
occurred during the year / Total
rakes despatched * 100
KRA GOAL SETTING SECTION - ASSOCIATE - DISPATCH
Quadrant
KRA
KPI
Superordinate
Goal
Profit variance
per tonne
Cost Control
Imposition of
penalties on
loading
contractors as
per contract
terms &
conditions
FINANCIAL
Leveraging FSA
provisions for
maximising
revenue
generartion
Penalty for
prorated short
supply (FSA) per customer
Bonus earned
against coal
quantity
despatched
KPI DEFINITION
Measures the percentage variance in the actual profit amount per tonne and the
budgeted profit amount per tonne.
Following rating scale to be adhered :
5-100% and above achievement
4-Between 86%-99% achievement
3-Between 76%-85% achievement
2-Between 61%-75% achievement
1-Below 60% achievement
Measures the efficiency with which penalty is being imposed on loading contractors
for demurrage levied , derailment , non cleanliness etc
Following scale to be adhered to for rating:
5- if the penalty raised on contractor is 100 %
4- if the penalty raised on contractor is 96% to 99%
3- if the penalty raised on contractor is 93% to 95 %
2- if the penalty raised on contractor is 91% to 92 %
1- if the penalty raised on contractor is less than 90 %
Measures the amount of penalties paid to consumer for despatching less quantity
of coal than the triggered quantity.
Following scale to be adhered to for rating:
5- if the contribution of siding towards the penalty that is being imposed on the
company is 0%
4- if the contribution of siding towards the penalty that is being imposed on the
company is 1% to 3%
3- if the contribution of siding towards the penalty that is being imposed on the
company is 4% to 6%
2- if the contribution of siding towards the penalty that is being imposed on the
company is 7% to 9%
1- if the contribution of siding towards the penalty that is being imposed on the
company is 10% or more
Measures the total amount of bonus which is earned for despatching additional
coal vis a vis threshhold .
Following scale to be adhered to for rating:
5- if the bonus received is 91% or above of the target
4- if the bonus received is between 81 to 90% of the target
3- if the bonus received is between 71 to 80% of the target
2- if the bonus received is between 61 to 70% of the target
1- if the bonus received is less than 60% of the target
MEASUREMENT FORMULA
Actual profit per tonne / Budgeted
profit per tonne * 100
Penalty raised on contractors /
Total penalty to be raised as per
contract terms & conditions* 100
Proportion of penalty (in Rs)
imposed on the siding due to
shortfall against FSA target / Total
penalty (in Rs.) imposed on the
company due to shortfall against
FSA target * 100
Actual bonus (in Rs.) received
during the year / Targeted bonus
(in Rs.) to be received during the
year * 100
KRA GOAL SETTING SECTION - ASSOCIATE - DISPATCH
Quadrant
CUSTOMER
KRA
Loading time
management
KPI
Demurrage free
despatch
Superordinate
Goal
Coal Production
achievement %
Derailment
Control
% Utilization of
track
maintainance
budget
Coal stock
reduction
PROCESS
KPI DEFINITION
MEASUREMENT FORMULA
Measures the percentage of dispatch schedule without any demurrage levied on it.
Following scale to be adhered to for rating:
5- if the quantity dispatched without demurrage is equal to the total quantity
dispatched
4- if the quantity dispatched without demurrage is between 96 to 99% of the total
Total number of times demurrage
quantity dispatched
levied / Total number of rakes
3- if the quantity dispatched without demurrage is between 91 to 95% of the total
despatched during the year * 100
quantity dispatched
2- if the quantity dispatched without demurrage is between 86 to 90% of the total
quantity dispatched
1- if the quantity dispatched without demurrage is less than 90% of the total
quantity dispatched
Measures the actual quantity of coal produced for the organisation v/s target.
Following scale to be adhered to for rating:
5- if the actual coal production is 91% or above the target
4- if the actual coal production is between 81 to 90% of the target
3- if the actual coal production is between 71 to 80% of the target
2- if the actual coal production is between 61 to 70% of the target
1- if the actual coal production is less than 60% of the target
Measures the percentage of track maintainance budget which is being utilized for
maintenance of sidings or diversification of tracks.
Following rating scale to be adhered for rating :
5- If 91% and above of the track maintainance budget has been utilized
4- If 81%-90%of the track maintainance budget has been utilized
3-If 71%-80%of the track maintainance budget has been utilized
2- If 71%-60%of the track maintainance budget has been utilized
1- If less than 60of the track maintainance budget has been utilized
Measures the % reduction in stock of coal in current year as compared to last year.
Following scale to be adhered to for rating:
5- if the coal stock is less than that of previous year
4- if the coal stock is equal to previous year
3- if the coal stock is more than the previous year by upto 5%
2- if the coal stock is more than the previous year by upto 10%
1- if the coal stock is more than the previous year by upto 15%
Actual Coal Production / Coal
Production Target * 100
Actual track maintainance budget
utilized (in Rs.) / Alloted track
maintainance budget (in Rs.) *
100
Coal stock as on 31st March of the
current year / Coal stock as on
31st March of the previous year *
100
KRA GOAL SETTING SECTION - ASSOCIATE - DISPATCH
Quadrant
KRA
PROCESS
Dispatch
Execution as
per plan
KPI
KPI DEFINITION
Measures the flow of coal from coal source or pit to the siding from where it is
dispatched.
Following scale to be adhered to for rating:
Surface
5- if the 91% or above of the coal from pit has been moved to siding
transportation of
4- if the 81 to 90% of the coal from pit has been moved to siding
coal
3- if the 71 to 80% of the coal from pit has been moved to siding
2- if the 61 to 70% of the coal from pit has been moved to siding
1- if less than 60% of the coal from pit has been moved to siding
Measures the average offer vis a vis average wagon loading target.
Following scale to be adhered to for rating:
5- if the Actual daily average offer or indent is equal to the planned daily offer
4- if the Actual daily average offer or indent is less than the planned daily offer by
Achievement of 1% to 5%
daily wagon
3- if the Actual daily average offer or indent is less than the planned daily offer by
loading target
6% to 10%
2- if the Actual daily average offer or indent is less than the planned daily offer by
11% to 15%
1- if the Actual daily average offer or indent is less than the planned daily offer by
15% or more
Offtake target
achievement
Measures the offtake target which have been achieved relative to targeted
achievement.
Following scale to be adhered to for rating:
5- if the offtake target achievement is 91% or above of the bugdeted quantity
4- if the offtake target achievement is between 81 to 90% of the bugdeted quantity
3- if the offtake target achievement is between 71 to 80% of the bugdeted quantity
2- if the offtake target achievement is between 61 to 70% of the bugdeted quantity
1- if the offtake target achievement is less than 60% of the bugdeted quantity
MEASUREMENT FORMULA
Actual tonnes of coal transported /
Total work order quantity (in
tonnes) * 100
Actual daily average offer or indent
during the period / Planned daily
offer (as per wagon loading target )
* 100
Actual offtake achieved / Offtake
target to be achieved * 100
KRA GOAL SETTING SECTION - ASSOCIATE - DISPATCH
Quadrant
KRA
KPI
Year on year
reduction in
average time to
load a rake CHP
KPI DEFINITION
Measures the reduction in the average time which is being taken to load a rake in
the current year as compared to previous year.
Following scale to be adhered to for rating:
5- if the average time to load a rake (in minutes) in the current year is less than the
average time to load a rake (in minutes) in the previous year
4- if the average time to load a rake (in minutes) in the current year is equal to the
average time to load a rake (in minutes) in the previous year
3- if the average time to load a rake (in minutes) in the current year is more than
the average time to load a rake (in minutes) in the previous year by 1% to 5%
2- if the average time to load a rake (in minutes) in the current year is more than
the average time to load a rake (in minutes) in the previous year by 6% to 10%
1- if the average time to load a rake (in minutes) in the current year is more than
the average time to load a rake (in minutes) in the previous year by 11% more
MEASUREMENT FORMULA
a. Average time to load a rake (in
minutes) in the previous year /
Average time to load a rake (in
minutes) in the current year * 100
Loading time
management
LEARNING
& GROWTH
Measures the reduction in average loading time per rake by a pay loader in the
current year vis-a-viz previous year.
Note: Formula is applicable for sidings where loading is done through pay loaders.
Following scale to be adhered to for rating:
5- if the average time to load a rake (in minutes) in the current year is less than the
Year on year
average time to load a rake (in minutes) in the previous year
reduction in
4- if the average time to load a rake (in minutes) in the current year is equal to the
average time to
average time to load a rake (in minutes) in the previous year
load a rake - Pay
3- if the average time to load a rake (in minutes) in the current year is more than
loader
the average time to load a rake (in minutes) in the previous year by 1% to 5%
2- if the average time to load a rake (in minutes) in the current year is more than
the average time to load a rake (in minutes) in the previous year by 6% to 10%
1- if the average time to load a rake (in minutes) in the current year is more than
the average time to load a rake (in minutes) in the previous year by 11% more
Average loading time per rake (in
minutes) in previous year /
Average loading time per rake (in
minutes) in current year * 100
& GROWTH
KRA GOAL SETTING SECTION - ASSOCIATE - DISPATCH
Quadrant
KRA
KPI
KPI DEFINITION
MEASUREMENT FORMULA
Measures the number of times in coal stockout/loading shortage related situation
occurred in the current year due to non availiability of coal at the siding point.
Controling
stockout
situation
Following scale to be adhered to for rating:
5- if the number of times coal stockout/loading shortage related situation occurred
during the year is 0
Maintenance of
4- if the number of times coal stockout/loading shortage related situation occurred
siding stock /
during the year is 1 to 5
Coal safety stock
3- if the number of times coal stockout/loading shortage related situation occurred
during the year is 6 to 10
2- if the number of times coal stockout/loading shortage related situation occurred
during the year is 11 to 20
1- if the number of times coal stockout/loading shortage related situation occurred
during the year is more than 20
Number of times coal stockout or
loading shortage related situation
occurred during the year / Total
rakes despatched * 100