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BUSINESS SUPPORT COURSES Contact Kath Atherton (01539 814653) or Mark Wadsworth (01539 814752) [email protected] [email protected] Customer Service Skills (Level 2 City & Guilds) Customer service is an essential skill in any industry and this course will provide the perfect springboard into a wide variety of different roles within a huge range of different organisations. The course will allow you to gain the essential knowledge and skills that will open up opportunities for you virtually anywhere. Customer Services is a generic qualification that is applicable to most jobs and workplaces. This can be run as an on-line, distance learning course or as a taught course. Principles of Team Leading (Level 2) The aims of this two day course are to allow candidates to develop: * The essential, generic background knowledge and understanding for a range of team leading roles; * The background knowledge and understanding of the personal and interpersonal skills required for an effective leader. This qualification has been developed for those who wish to acquire knowledge and understanding relevant to the role of a team leader as well as progress a career, and need the knowledge and understanding to support that career. Social Media for Business (Level 1) Two day course. Getting your business on Facebook, Twitter and everything else! Using social media to improve the profile of your business, sales and marketing potential. Principles of Selling (Level 2 Certificate) Two day course This covers the following units: Understanding sales targets and Customer services in sales. Course information sheet Basic Use of Information Technology in Your Business (Entry Level 3 City & Guilds) This two day basic IT course covers use of Microsoft Word, printing, using the internet and emailing. Word Processing: Enter and edit text Cut, Copy and Paste text Save work Email: Set up an email account Send and receive email messages Attach files to messages Fundamentals of IT: Identifying computer hardware and software Understand the Desktop File management Using the Internet: Searching for information Entering information to online form Staying safe Develop your use of Information Technology in the Workplace (Level 1 IT Users City & Guilds) Six day course (usually 2 days a week) combines Microsoft Office applications: Word Processing; Spread Sheet software (Excel); and Presentation software (Power Point). The course is designed to cover the key concepts of computing, its practical applications and their use in the workplace and society in general. It consists of practical tutorials that will include step by step examples with guidance and support from your tutor. You can take one unit of the course and get a certificate or complete all 3 to get the full qualification. Word Processing unit: Enter and edit text Apply formatting – bold, underline Align text Spell check Change page layout Spreadsheet unit: Create simple spreadsheets Apply borders and shading Use Auto Sum/Max/Min functions Replicate formula Create graphs Course information sheet Insert and work with images Create basic tables in Word Save work Apply bullet points Insert headers and footers Create formula to multiply and divide Apply formatting such as £, %, time Insert headers and footers Save work Presentation software unit: Create simple presentations using Power Point Insert and edit text Insert images, tables, charts, SmartArt Apply slide transitions Apply custom animation Add notes page Save work Expand your use of Information Technology in the workplace (Level 2 IT Users City & Guilds) This course combines Microsoft Office applications: Word Processing; Spread Sheet software (Excel); and Presentation software (Power Point). The course is designed to cover the key concepts of computing, its practical applications and their use in the workplace and society in general. It consists of practical tutorials that will include step by step examples with guidance and support from your tutor. The course can be unitised for each application each generating a unit certificate or you can complete all three units for the full qualification. Word Processing unit: Inserting hyperlinks Format texts into columns Work with page layout and associated page breaks Mail merge Create a Tables of Content Spreadsheet unit: Create and format spreadsheets Use AutoSum/Max/Min functions Replicate formula and use absolute referencing techniques Create graphs Create formula to multiply and divide Apply formatting such as £, %, time, etc. Presentation software unit: Create more complex presentations using Power Point Insert and edit text Insert images, charts and SmartArt Course information sheet Insert and work with images Create more complex tables in Word Insert headers and footers Create SmartArt diagrams Create electronic forms Insert book marks Conditional formatting Importing external data Using the sub total tool Using COUNTIF and SUMIF functions Hlookups and Vlookups Data validation Save work Apply slide transitions Apply custom animation Add notes pages Save work Accounting - Level 1 Award (AAT) Afternoon course, 3 hours per week over 6 weeks This course gives the perfect framework to introduce you to the world of business and finance. Learners will familiarise themselves with finance language and standard business practices, while learning to maintain a good work/life balance during study. This short course will also bridge the gap to Level 2 of the AAT Accounting Qualification. Suitable for people who: Have little or no background in accounting and finance in the UK; Need a short refresher course in basic business and finance skills; Want to find out what accountancy and finance involves, before committing to more study; Plan to study the Level 2 Certificate in Accounting and want to make sure they have basic business and finance skills; Have English as their second language and need to learn the basics in business language. Accounting Skills to run your own Business - Level 2 Award This is a 12 week course which provides an introduction for those who are new to finance. It is designed for those wishing to start their own business or provide a business service and require a basic level of accounting and finance knowledge. The qualification covers how to manage a healthy budget and cash flow, as well as gaining an indepth knowledge of financial documents and working more effectively with the business’ accountants. Includes: Budgeting for the small business – planning and control Managing cash flow, keeping your business healthy Understanding financial documents Sole Traders, Partnerships and Limited Companies – notification and essential principles Level 2 Computerised Accounting (SAGE) This is a ten week course and runs for an afternoon a week (usually 1-4pm). Computerised Sage products are used by over 800,000 companies in the UK and over 5.7 million organisations globally, making it one of the world’s most popular computerised bookkeeping accounting software tools. SAGE training is advantageous for anyone looking to work with computerised accounts. By undertaking a SAGE course, you could open the door to exciting new career prospects within your company. Course information sheet Emergency First Aid at Work – Level 2 CIEH - 1 day course The CIEH Level 2 Award in Emergency First Aid at Work may be more suitable for lower-risk work environments, such as offices and shops and/or organisations with fewer than 100 employees. For Edge funding, this can ONLY be offered if it is over and above the legal requirement of a job i.e. if the training supplements someone’s work rather than them being the only first aider in the company. This certificate is valid for three years. First Aid at Work – Level 3 CIEH - 3 day course The CIEH Level 3 Award in First Aid at Work is a two unit, three day course that will enable successful candidates to act as a first aid trainer in their workplace. Unit 1: Emergency First Aid in the Workplace Unit 2: Recognition and Management of illness and injury in the Workplace The course is very practical and participative and there will be plenty of opportunity to practice the skills you learn. As every workplace has different emergency scenarios, participants will be given the opportunity to discuss their own requirements at the beginning of the course. To Edge funding, this can ONLY be offered if it is over and above the legal requirement of a job i.e. if the training supplements someone’s work rather than them being the only first aider in the company. Health + Safety in the Workplace - Level 2 CIEH – 1 day course Employers are responsible for providing safe and healthy workplace conditions and the right systems and methods for safe activities. This one-day qualification is designed to ensure that all employees are aware of their own safety and the safety of customers, contractors and the public. It is applicable in any private or public sector environment. This can ONLY be offered if it is over and above the legal requirement of a job i.e. if the training supplements someone’s work rather than them being the only holder of the health and safety qualification in the company. Healthier Food and Special Diets - Level 2 This is a one day course – usually delivered in the workplace Principles of Manual Handling - Level 2 This is a one day course – usually delivered in the workplace Course information sheet Food Safety in Catering - Level 2 CIEH – 1 day course This course is for anyone working in a catering or hospitality setting where food is prepared, cooked and served. Typical environments may include: Pubs, Hotels, Restaurants, Retail, Contract catering, Fast-food outlets, Hospitals, Care and Nursing homes and Schools. The course aims to raise awareness and understanding of food hygiene issues and will enable staff to fulfill their obligations under food hygiene regulations. It will provide an understanding of current regulations and how to maintain hygiene in food preparation areas. For Edge funding, this can ONLY be offered if it is over and above the legal requirement of a job i.e. if the training supplements someone’s work rather than them being the only holder of the food safety qualification in the company. Fire Safety Principles - Level 2 This is a one day course – usually delivered in the workplace Health and Safety in Health and Social Care - Level 2 This is a one day course – usually delivered in the workplace Course information sheet