Download Kendal College Short Courses

BUSINESS SUPPORT COURSES
Contact Kath Atherton (01539 814653) or Mark Wadsworth (01539 814752)
[email protected]
[email protected]
Customer Service Skills (Level 2 City & Guilds)
Customer service is an essential skill in any industry and this course will provide the perfect
springboard into a wide variety of different roles within a huge range of different organisations. The
course will allow you to gain the essential knowledge and skills that will open up opportunities for
you virtually anywhere. Customer Services is a generic qualification that is applicable to most jobs
and workplaces. This can be run as an on-line, distance learning course or as a taught course.
Principles of Team Leading (Level 2)
The aims of this two day course are to allow candidates to develop:
* The essential, generic background knowledge and understanding for a range of team leading
roles;
* The background knowledge and understanding of the personal and interpersonal skills required
for an effective leader.
This qualification has been developed for those who wish to acquire knowledge and understanding
relevant to the role of a team leader as well as progress a career, and need the knowledge and
understanding to support that career.
Social Media for Business (Level 1)
Two day course.
Getting your business on Facebook, Twitter and everything else!
Using social media to improve the profile of your business, sales and marketing potential.
Principles of Selling (Level 2 Certificate)
Two day course
This covers the following units:
Understanding sales targets and Customer services in sales.
Course information sheet
Basic Use of Information Technology in Your Business (Entry Level 3 City & Guilds)
This two day basic IT course covers use of Microsoft Word, printing, using the internet and emailing.
Word Processing:
 Enter and edit text
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Cut, Copy and Paste
text
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Save work
Email:
 Set up an email account
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Send and receive email
messages
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Attach files to
messages
Fundamentals of IT:
 Identifying computer
hardware and software
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Understand the
Desktop
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File management
Using the Internet:
 Searching for
information
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Entering information to
online form
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Staying safe
Develop your use of Information Technology in the Workplace (Level 1 IT Users City & Guilds)
Six day course (usually 2 days a week) combines Microsoft Office applications: Word Processing;
Spread Sheet software (Excel); and Presentation software (Power Point). The course is designed to
cover the key concepts of computing, its practical applications and their use in the workplace and
society in general. It consists of practical tutorials that will include step by step examples with
guidance and support from your tutor.
You can take one unit of the course and get a certificate or complete all 3 to get the full qualification.
Word Processing unit:
 Enter and edit text
 Apply formatting – bold, underline
 Align text
 Spell check
 Change page layout
Spreadsheet unit:
 Create simple spreadsheets
 Apply borders and shading
 Use Auto Sum/Max/Min functions
 Replicate formula
 Create graphs
Course information sheet
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Insert and work with images
Create basic tables in Word
Save work
Apply bullet points
Insert headers and footers
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Create formula to multiply and divide
Apply formatting such as £, %, time
Insert headers and footers
Save work
Presentation software unit:
 Create simple presentations using
Power Point
 Insert and edit text
 Insert images, tables, charts, SmartArt
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Apply slide transitions
Apply custom animation
Add notes page
Save work
Expand your use of Information Technology in the workplace (Level 2 IT Users City & Guilds)
This course combines Microsoft Office applications: Word Processing; Spread Sheet software (Excel);
and Presentation software (Power Point).
The course is designed to cover the key concepts of computing, its practical applications and their
use in the workplace and society in general. It consists of practical tutorials that will include step by
step examples with guidance and support from your tutor.
The course can be unitised for each application each generating a unit certificate or you can
complete all three units for the full qualification.
Word Processing unit:
 Inserting hyperlinks
 Format texts into columns
 Work with page layout and associated
page breaks
 Mail merge
 Create a Tables of Content
Spreadsheet unit:
 Create and format spreadsheets
 Use AutoSum/Max/Min functions
 Replicate formula and use absolute
referencing techniques
 Create graphs
 Create formula to multiply and divide
 Apply formatting such as £, %, time,
etc.
Presentation software unit:
 Create more complex presentations
using Power Point
 Insert and edit text
 Insert images, charts and SmartArt
Course information sheet
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Insert and work with images
Create more complex tables in Word
Insert headers and footers
Create SmartArt diagrams
Create electronic forms
Insert book marks
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Conditional formatting
Importing external data
Using the sub total tool
Using COUNTIF and SUMIF functions
Hlookups and Vlookups
Data validation
Save work
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Apply slide transitions
Apply custom animation
Add notes pages
Save work
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Accounting - Level 1 Award (AAT)
Afternoon course, 3 hours per week over 6 weeks
This course gives the perfect framework to introduce you to the world of business and finance.
Learners will familiarise themselves with finance language and standard business practices, while
learning to maintain a good work/life balance during study. This short course will also bridge the
gap to Level 2 of the AAT Accounting Qualification.
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Suitable for people who:
Have little or no background in accounting and finance in the UK;
Need a short refresher course in basic business and finance skills;
Want to find out what accountancy and finance involves, before committing to more study;
Plan to study the Level 2 Certificate in Accounting and want to make sure they have basic
business and finance skills;
Have English as their second language and need to learn the basics in business language.
Accounting Skills to run your own Business - Level 2 Award
This is a 12 week course which provides an introduction for those who are new to finance. It is
designed for those wishing to start their own business or provide a business service and require a
basic level of accounting and finance knowledge.
The qualification covers how to manage a healthy budget and cash flow, as well as gaining an indepth knowledge of financial documents and working more effectively with the business’
accountants.
Includes:
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Budgeting for the small business – planning and control
Managing cash flow, keeping your business healthy
Understanding financial documents
Sole Traders, Partnerships and Limited Companies – notification and essential principles
Level 2 Computerised Accounting (SAGE)
This is a ten week course and runs for an afternoon a week (usually 1-4pm). Computerised Sage
products are used by over 800,000 companies in the UK and over 5.7 million organisations globally,
making it one of the world’s most popular computerised bookkeeping accounting software tools.
SAGE training is advantageous for anyone looking to work with computerised accounts. By
undertaking a SAGE course, you could open the door to exciting new career prospects within your
company.
Course information sheet
Emergency First Aid at Work – Level 2 CIEH - 1 day course
The CIEH Level 2 Award in Emergency First Aid at Work may be more suitable for lower-risk work
environments, such as offices and shops and/or organisations with fewer than 100 employees.
For Edge funding, this can ONLY be offered if it is over and above the legal requirement of a job i.e. if
the training supplements someone’s work rather than them being the only first aider in the company.
This certificate is valid for three years.
First Aid at Work – Level 3 CIEH - 3 day course
The CIEH Level 3 Award in First Aid at Work is a two unit, three day course that will enable successful
candidates to act as a first aid trainer in their workplace.
Unit 1: Emergency First Aid in the Workplace
Unit 2: Recognition and Management of illness and injury in the Workplace
The course is very practical and participative and there will be plenty of opportunity to practice the
skills you learn. As every workplace has different emergency scenarios, participants will be given the
opportunity to discuss their own requirements at the beginning of the course.
To Edge funding, this can ONLY be offered if it is over and above the legal requirement of a job i.e. if
the training supplements someone’s work rather than them being the only first aider in the company.
Health + Safety in the Workplace - Level 2 CIEH – 1 day course
Employers are responsible for providing safe and healthy workplace conditions and the right systems
and methods for safe activities. This one-day qualification is designed to ensure that all employees
are aware of their own safety and the safety of customers, contractors and the public. It is applicable
in any private or public sector environment.
This can ONLY be offered if it is over and above the legal requirement of a job i.e. if the training
supplements someone’s work rather than them being the only holder of the health and safety
qualification in the company.
Healthier Food and Special Diets - Level 2
This is a one day course – usually delivered in the workplace
Principles of Manual Handling - Level 2
This is a one day course – usually delivered in the workplace
Course information sheet
Food Safety in Catering - Level 2 CIEH – 1 day course
This course is for anyone working in a catering or hospitality setting where food is prepared, cooked
and served. Typical environments may include: Pubs, Hotels, Restaurants, Retail, Contract catering,
Fast-food outlets, Hospitals, Care and Nursing homes and Schools.
The course aims to raise awareness and understanding of food hygiene issues and will enable staff to
fulfill their obligations under food hygiene regulations. It will provide an understanding of current
regulations and how to maintain hygiene in food preparation areas.
For Edge funding, this can ONLY be offered if it is over and above the legal requirement of a job i.e. if
the training supplements someone’s work rather than them being the only holder of the food safety
qualification in the company.
Fire Safety Principles - Level 2
This is a one day course – usually delivered in the workplace
Health and Safety in Health and Social Care - Level 2
This is a one day course – usually delivered in the workplace
Course information sheet