Download Title of Presentation - Collaborative Family Healthcare Association

Session #
October __, 2012
Building Leadership Skills for Change
Management in Your Residency,
Practice and Department
Jeri Hepworth, Ph.D.
Professor and Vice-Chair, Family Medicine
Director, Faculty Development Programs,
University of Connencticut School of Medicine
Susan McDaniel, Ph.D.
Dr Laurie Sands Distinguished Professor of Families & Health Associate Chair,
Department of Family Medicine Director, Institute for the Family, Department of
Psychiatry University of Rochester Medical Center Rochester NY
Collaborative Family Healthcare Association 14th Annual Conference
October 4-6, 2012 Austin, Texas U.S.A.
Faculty Disclosure
We have not had any relevant financial relationships
during the past 12 months.
Objectives: Participants will:
• Be able to identify effective leadership skills
for change management and recognize how
they are related to existing skills of
collaborative care professionals.
• Be able to identify the personal self-regulation
skills needed for effective leadership.
• Experience leadership exercises that can be
adapted for their own settings.
Learning Assessment
A learning assessment is required for CE credit.
Participants will have opportunities to consider their own
perspectives and engage with others around the workshop
material.
Negative Change Experiences
• Think about change management experiences
that went awry
• What were the elements that contributed to
your negative experience?
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Insufficient training
No preparation for culture shift
Communication – not sharing info
Blame/responsibility – scapegoating leader
Power struggles/ lack of alignment
Identify stakeholders
Lack of transparency about process
Inertia – preference for status quo
Poor modeling of leaders
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Too many changes at once or in a row
Triangulation among participants/anxiety
Change as imposition /lack of inclusion
Distrust of past behavior of leaders
Balance between accountability and sharing
responsibility
• Taking resistance personal
Appreciative Inquiry Exercise
Think of a time when you were part of a
team that implemented a change with
great success
• What was it about you that contributed
to the success?
• What about your colleagues contributed
to the success of this experience?
• What about your organization
contributed to this success?
Consensus Exercise
Identify 6 skills that made the change
management process so effective
Skills/Principles for Leadership
Success
• Leadership has to be behind the change
• Fairness and sacrifice
• Empowering others and bringing them into
the team
• Strategic vision
• “We” not “I”
• Initiative at all levels, everyone involoved
• Good listeners
Leadership Success
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Conflict management
Change as process
Relationship-centered
Resources
Feedback
Inclusion at all levels
Clear communication about a clear process
Being realistic and prioritizing
Leadership Success Skills
• Expect resistance
• Punctuate cooperation as opposed to
compromise
• Encourage a diversity of perspectives
• Use individual, dyadic, and small group
processes to tap into an inclusive process of
change
• Actively manage the group process
• Work to bring in new people and develop a
Leadership Skills
• Motivate people to believe in a vision
• Learn the other person(s) “culture” before
starting the task
• Be sure to MEASURE the process and defined
outcomes so you know wherer and how
you’ve arrived
Kotter’s Phase Model of Change (1990)
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Establish a sense of urgency
Create a coalition
Develop a clear vision
Share the vision
Empower people to clear obstacles
Secure short-term wins
Consolidate and keep moving
Anchor the change
The Five Practices of Exemplary
Leadership
(Kouzes and Posner, 1987)
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Model the behavior
Inspire a Shared Vision
Challenge the process
Enable others to act
Encourage the heart
Emotion Self-Regulation
• Think of a change management situation that
you are or would like to undertake.
• Identify any emotional minefields that you will
need to avoid or defuse.
What are the skills and attitudes that
help you be an effective leader and
avoid unhelpful reactivity?
Example is not
the best way to influence others.
It is the only way.
Albert Schweitzer
Session Evaluation
Please complete and return the
evaluation form to the classroom monitor
before leaving this session.
Thank you!