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Job Title:
Donor Development Officer
Team:
Fundraising
Reports To:
Fundraising Manager
Key Relationship:
Fundraising Assistant
Community Fundraiser
Background
Cardinal Basil Hume founded the Centre in 1986; we offer a diverse range of services for
homeless young people, families in need and the local community on one site. The Centre
enables people to gain the skills and support they need to overcome poverty and homelessness.
We have a person-focussed approach which encourages us to recognise that each human being
is different with complex needs and so our response needs to be multi-layered. Therefore we
offer six principle service packages: residential services for homeless young people; family
services for children and families; housing, welfare rights and money management advice;
employment support; learning and skills (English, IT and Adult Learning); and immigration advice
and advocacy.
The Centre takes the Benedictine ethos of our founder seriously, ensuring that we offer a nonjudgemental welcome and a stable and safe environment for people in need to seek help and
support.
With an annual income in the region of £2.3 million, there are currently 54 staff members. In
addition, the Centre benefits from the generous and diverse contribution of volunteers; there
are currently some 130 active volunteers.
The Centre is looking to raise voluntary income from £1.5 million to £2 million over the next
three years to meet the needs of the increasing number of people seeking our help.
The fundraising team is made up of seven people and raises money from individuals, major
donors, trusts and foundations, companies and community groups. The Centre currently raises
£300,000 from individuals and this role will be responsible for increasing this to £380,000 by the
end of our current three year strategy.
Key Purposes:
 To maximise income from individual supporters

To manage the George Basil Hume Foundation (the Centre’s regular giving programme)

To implement the Centre’s principles of personalisation in all communications with
donors

To complete the above in line with the Centre’s agreed values and aims and in
accordance with agreed policies and procedures.
Key Tasks:
1. To develop and implement donor journeys for all individual supporters in order to
maximize lifetime value
2. To recruit new individual donors to the Centre
3. To be the first point of contact for individual donors ensuring that all supporters receive
a high-level of personalised communications
4. To develop and implement a communication plan for individual donors including:
a. Production of ‘The Centre’ magazine (currently twice a year)
b. Production of appeals
c. Production of personalised updates for individual donors
d. Use of website and social media
5. Lead on the growth of legacy income, ensuring a legacy ask is part of all donor journeys
6. To analyse appeal performance and ensure the allocated budget is being spent
effectively
7. To work with the Community Fundraiser to increase the ways in which members of
parishes can become personal supporters. This may include attending parish events
8. To measure and improve retention levels
9. To work with the Fundraising Assistant to ensure that donor records are accurate and
up to date
10. To maximize the amount of GiftAid the Centre’s supporters generate
11. To produce a monthly report accurately forecasting the predicted end of year results
12. To keep up to date with changes and good practice in this area of fundraising.
13. To organise and help with fundraising events and to liaise with individuals undertaking
fundraising events on behalf of the Centre, for example, runners in the British 10k
14. To undertake other duties as required including working some anti-social hours for
which TOIL is available.
Person Specification:
Essential
1. Experience of working in a target-based marketing or fundraising role
2. Good understanding of how direct marketing can be used to raise funds and retain
supporters and the different media used by charities for these purposes
3. An awareness of the motivations of faith based supporters and a sound understanding
of the Catholic Church and the Centre’s founding ethos
4. Experience of creating and implementing customer/donor journeys
5. Excellent communication skills with the ability to write clear, accurate, jargon free,
emotive and inspiring copy
6. Good computer skills, particularly in Microsoft Office and experience of databases (the
Centre uses ThankQ)
7. Experience of using analysis and insight to drive forward direct marketing projects and
programmes
8. The ability to schedule, brief and manage multiple projects involving other people
(internal and external to the organisation) to deliver results against objectives and to
agreed timescales
9. An understanding of the opportunities that digital fundraising offer charities and ideas
for how charities could take advantage of them
10. Creativity to help design engaging and compelling communications
11. Willingness to work flexibly including some early evening and occasional weekend work
Desirable
12. Understanding of the impact of homelessness and social exclusion
13. Experience of ThankQ
Terms and Conditions
Starting Salary:
Holidays:
Notice:
Probation Period:
Pension:
£30,735 per annum
24 days, 26 after one year’s service, 28 after two years’ service
One month
Six months
The Centre provides a stakeholder pension scheme and will match
employee contributions up to a maximum of 6%.
Season Ticket Loan is available.
Our Vision
The Centre strives towards a society where every individual will have a safe place to live and
where their right to develop is respected and supported.
Our Mission – Turning lives around
The Cardinal Hume Centre enables people to gain the skills and support they need to overcome
poverty and homelessness.
Our Values
Integrity: we strive to be true to our founding ethos and to living out our vision and mission; we
are accountable to all our stakeholders.
Respect: we seek to be non-judgemental, to listen, and acknowledge each other’s worth and to
put people at the centre of our work.
Inclusiveness: we promote equality of access to our services and support each client to access
the same life opportunities as everyone else.
Compassion: we will demonstrate our care for each individual who comes to the Centre in the
quality and consistency of the services we offer to them.
Empowerment: we will provide holistic support to our clients in helping them to identify their
needs and in making informed choices about their lives
Collaboration: we will work together with others who share our values, seeking partnerships to
augment and complement our service offer.