Download (The Code) Signatories` self-review template

Education (Pastoral Care of International Students) Code of Practice (The Code)
Signatories’ self-review template
As signatories to the Code, you are required to undertake and document self-review of your performance in relation to the Code outcomes, even if you do not
have international students currently enrolled. The Code prescribes the outcomes sought from signatories for their international students. It also contains key
processes required to support the well-being, achievement, and rights of international students.
Undertaking your self-review: You must evaluate your performance in terms of each outcome and check that you are implementing the key
processes under each outcome. Using an evaluative approach will help you to answer the following key questions:
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How well do we achieve the Code outcomes and how do we know?
How well have we met all the requirements of the key processes?
Your self-review should be well-informed by good quality, relevant information. It will enable you to identify strengths and weaknesses and to determine your
next steps to improving the pastoral care of your international students.
This self-review template should be read along with the:
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Education (Pastoral Care of International Students) 2016
International Student Contract Dispute Resolution Scheme Rules 2016
The Code Guidelines for Schools and Tertiary Education Organisations
This template is provided to help you document your self-review results. You may use other means of recording your Code self-review, but always ensure you
retain evidence of your process, along with the qualitative and quantitative data gathered.
Schools
Tertiary Education Organisations
The Education Review Office will, on behalf of the Code Administrator,
as part of its regular schedule of school evaluations:
 audit schools’ self-review of policies and processes that give
effect to the Code
 evaluate the quality of education provided for international
students.
The Evaluation business unit within NZQA will evaluate the
effectiveness of tertiary education providers’ self-review and how
well they meet their Code obligations, as part of their periodic
external evaluation and review.
You must attest to the Code Administrator that you have completed your self-review by 1 December 2016.
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Outcome 1: Marketing and promotion
“Signatories must ensure that the marketing and promotion to prospective international students of services provided by signatories includes clear,
sufficient, and accurate information enabling those students to make informed choices about the services provided.”
How effectively have we achieved this outcome? How do we know? What is the evidence?
What is our future action plan?
Consider:
 Accurate information on the course and possible
employment opportunities or next study step is
included
 Information on living costs (as well as possible
employment opportunities that can subsidise costs) are
realistic
 Feedback from agents/students/parents tell us that the
material meets their needs
 …
Processes (Clause 12)
Are we compliant with the processes in this outcome? How do we know? What is the
evidence? What is our future plan?
Outcome 2: Managing and monitoring agents
“Signatories must effectively manage and monitor their agents (that is, those agents that signatories have contracted to represent them) to ensure that
those agents—
(a) provide international students with reliable information and advice about studying, working, and living in New Zealand; and
(b) act with integrity and professionalism towards prospective international students.”
How effectively have we achieved this outcome? How do we know? What is the evidence?
What is our future action plan?
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Consider:
 Checks are made on agent behaviour, including
checking with Immigration New Zealand (INZ),
reference checks, interviews with students/parents,
other providers
 Contracts are terminated if inappropriate behaviour is
identified
 …
Processes (Clause 14)
Are we compliant with the processes in this outcome? How do we know? What is the
evidence? What is our future plan?
Outcome 3: Offers, enrolment, and contract
“Signatories must—
(a) support international students (or the parents or legal guardians of international students under 18 years) to make well-informed enrolment
decisions that are appropriate to the educational outcomes sought; and
(b) ensure that international students (or the parents or legal guardians of international students under 18 years) have the information required to
understand their interests and obligations before entering into a legally binding contract with a signatory; and
(c) ensure that proper documentation is kept and, where appropriate, provided to international students (or the parents of legal guardians of
international students under 18 years).”
How effectively have we achieved this outcome? How do we know? What is the evidence?
What is our future action plan?
Consider:
 Contracts between students/parents and
provider/school are signed
 Information on course/subject on offer is clear as well
as outcomes and possible next steps (further study or
employment)
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Insurance is specified and cover checked
Language requirements needed to achieve the
course/qualifications are checked before offering a
place
…
Processes (Clause 16)
Are we compliant with the processes in this outcome? How do we know? What is the
evidence? What is our future plan?
Outcome 4: Immigration matters
“Signatories must—
(a) ensure that they do not allow or continue to allow a person to undertake educational instruction if that person is not entitled under the Immigration
Act 2009 to undertake the educational instruction; and
(b) take reasonable precautions and exercise due diligence in ascertaining whether international students are entitled under the Immigration Act 2009 to
undertake the educational instruction for which they enrol.”
How effectively have we achieved this outcome? How do we know? What is the evidence?
What is our future action plan?
Consider:
 Students have valid and appropriate visas
 Breaches of visas are identified and reported to INZ
 …
Process (Clause 18)
Are we compliant with the processes in this outcome? How do we know? What is the
evidence? What is our future plan?
Outcome 5: Orientation.
“Signatories must ensure that international students have the opportunity to participate in a well-designed and age-appropriate programme
that provides the information and advice necessary for a student at the outset of his or her educational instruction”.
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How effectively have we achieved this outcome? How do we know? What is the evidence?
What is our future action plan?
Consider:
 Student/parent voice about the orientation programme
is positive
 Information is readily available
 Appropriate safety information is given
 Information is age-appropriate
 Relevant information from other agencies is available
eg Police
 …
Process (Clause 20)
Are we compliant with the processes in this outcome? How do we know? What is the
evidence? What is our future plan?
Outcome 6: Safety and well-being
“Signatories must—
(a) provide a safe study environment for international students; and
(b) provide adequate support for the well-being of their international students; and
(c) as far as practicable, ensure that international students live in a safe environment”
How effectively have we achieved this outcome? How do we know? What is the evidence?
What is our future action plan?
Consider:
 Emergency information is accessible, including the
24/7 contact
 Students/parents are aware of accommodation
options, including tenancy laws and costs
 Student/parents understand their rights/responsibilities
 Residential caregivers for under 18 year olds are
safety checked
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Accommodation arranged by the signatory is safe and
fit for purpose, including appropriate safety checking
as well as police vetting when the student is under18
Critical incident procedures cover common “what if”
situations
…
Process (Clause 22-26)
Are we compliant with the processes in this outcome? How do we know? What is the
evidence? What is our future plan?
Outcome 7: Student support, advice, and services
“Signatories must ensure that international students are fully informed about relevant advice and services to support their educational
outcomes.”
How effectively have we achieved this outcome? How do we know? What is the evidence?
What is our future action plan?
Consider:
 Age appropriate support and advice is available
 Students access support as needed
 …
Process (Clause 28)
Are we compliant with the processes in this outcome? How do we know? What is the
evidence? What is our future plan?
Outcome 8: Managing withdrawal and closure
“Signatories must ensure that the fees paid by international students for educational instruction in New Zealand are secure and protected in the
event of student withdrawal or the ending of educational instruction or the closure of a signatory.”
How effectively have we achieved this outcome? How do we know? What is the evidence?
What is our future action plan?
Consider:
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Parents/students are aware of their rights
Withdrawal conditions are clear
Students funds are protected
…
Process (Clause 30)
Are we compliant with the processes in this outcome? How do we know? What is the
evidence? What is our future plan?
Outcome 9: Dealing with grievances
“Signatories must ensure that all international students have access to proper and fair procedures for dealing with grievances.”
How effectively have we achieved this outcome? How do we know? What is the evidence?
What is our future action plan?
Consider:
 Students understand internal grievance processes
 Students are advised on how to address issues with
NZQA
 …
Process (Clause 32)
Are we compliant with the processes in this outcome? How do we know? What is the
evidence? What is our future plan?
Outcome 10: Compliance with International Student Contract Dispute Resolution Scheme (DRS)
“Signatories must comply with the DRS rules".
How effectively have we achieved this outcome? How do we know? What is the evidence?
What is our future action plan?
Consider:
 The DRS rules are read and understood
 …
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Process (Clause 34)
Are we compliant with the processes in this outcome? How do we know? What is the
evidence? What is our future plan?
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