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Role Description - Contract Manager Reports To: Senior Contract Manager Responsible For: Contract Supervisors & Staff / Sub-Contractors Key Relationships: Client / Customer, Quantity Surveyors, Stakeholders Main Purpose of Role: To plan, coordinate and execute the efficient and profitable delivery of contract services on time, within budget, to the satisfaction of the client. Measures of Performance: Customer Satisfaction: Client Contract measures; Productivity: Revenue per day per employee; Cost Management: Labour cost vs. budget (overtime / absence), Sub Contractor Costs, Material & other Direct Costs; maximize revenue opportunities in conjunction with client/customer Quality & Health & Safety: Quality / Health & Safety Audit Scores; Customer feedback. Work in Progress: Proportion of work completed / invoices Duties & Responsibilities: Safety Contracts (and Professional) Managers shall agree the necessary training with the Directors and H&S Manager Ensure only competent persons are allocated duties and responsibilities Plan Health and Safety activities (with aid from the H&S manager, where required) and create a safe system of work (SSOW) Undertake periodic formal inspections individually and in conjunction with the H&S Manager Ensure the policy on pre-qualification of contractors is followed prior to the employment of any contractor Report all accidents to Senior Management and assist in the accident investigation and any further actions where required Monitor compliance with the IMS and relevant legislation on a continual basis Close out non-compliances from Audits, reporting in writing within prescribed timelines Provide, so far as is reasonably practicable, a safe working environment, with safe access and egress, adequate welfare facilities, provision of such information and training as necessary to ensure the safety of the workforce Provide plant and equipment that is maintained in compliance with H&S guidelines Ensure compliance with Safe Systems of Work Authorise the issue of required personal protective equipment and maintain records Attend Management Committee meetings and complete any actions assigned to you Attend any training, which is identified for you on the Skills Development Program Ensure employees under your control are given the time required to attend training and are informed of this training Report any visits from the H.S.E or other similar agencies to the H&S Manager Project Management Identify and plan the timely acquisition of resources required for the Contract Develop a project plan for the Contract, identifying key milestones / deliverables Assess project risks and implement control measures 1 18th July 2013 Role Description - Contract Manager Monitor progress of Contract deliverables against project plan providing senior management with monthly progress reports and weekly updates. Ensure appropriate and timely record keeping / reporting Quality and Customer Satisfaction Liaise regularly with Client on contract performance and contribute to Client Contract Management Meetings. Ensure the Integrated Management System is fully implemented Routinely inspect works to check standards. Rectify any incidents that may affect customer satisfaction and put measure in place to avoid repetition Monitor and evaluate feedback from customers and act on findings. People Management Ensure Supervisors understand contract performance measures and provide regular feedback on contract performance and expectations. Coach, support and provide feedback to Supervisors and staff to develop their performance and capability. Manage the accountability and performance of Supervisors, staff and sub-contractors, with effective communication and delegation, addressing any issues immediately or seeking advice if required. Record, report and manage attendance within the team. Ensure staff training needs are addressed. Undertake resourcing, performance management, discipline and grievance and attendance management activity in conjunction with HR. Efficiency & Profitability Liaise with Director of Finance on Contract KPIs Work in conjunction with Quantity Surveyor to minimise and progress work in progress. Ensure work and resources are planned and scheduled to maximise efficiency. Minimise downtime and drive operational efficiency. Manage resources effectively and minimise costs - including labour / overtime, sub contractor costs, raw materials, equipment, and energy. Seek new revenue opportunities in conjunction with client Continuous Improvement Present to the SMT on Contract performance and improvement strategies at Monthly Performance Meetings Identify and suggest opportunities for continuous improvement to processes and profitability. Implement the Integrated Management System and initiate corrective action to address nonconformances. Other Any other duties within the post-holder’s competence necessary to meet the delivery of Contract or organisational objectives. 2 18th July 2013 Role Description - Contract Manager Contract Manager Skills and Capabilities required for effective performance in the role: Leadership and Motivation of People Commercial Awareness Customer Focus Accountability Decisiveness Interpersonal Communication – clients and employees Organisation / Planning Skills Time Management Skills Project Management Skills Influencing / Negotiation Skills Problem Solving Skills 3 18th July 2013