Download Role Description - Contract Manager Reports To: Senior Contract

Role Description - Contract Manager
Reports To:
Senior Contract Manager
Responsible For:
Contract Supervisors & Staff / Sub-Contractors
Key Relationships: Client / Customer, Quantity Surveyors, Stakeholders
Main Purpose of Role:
To plan, coordinate and execute the efficient and profitable delivery of contract services on time, within
budget, to the satisfaction of the client.
Measures of Performance:
Customer Satisfaction: Client Contract measures;
Productivity: Revenue per day per employee;
Cost Management: Labour cost vs. budget (overtime / absence), Sub Contractor Costs, Material & other
Direct Costs; maximize revenue opportunities in conjunction with client/customer
Quality & Health & Safety: Quality / Health & Safety Audit Scores; Customer feedback.
Work in Progress: Proportion of work completed / invoices
Duties & Responsibilities:
Safety
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Contracts (and Professional) Managers shall agree the necessary training with the Directors and H&S
Manager
Ensure only competent persons are allocated duties and responsibilities
Plan Health and Safety activities (with aid from the H&S manager, where required) and create a safe
system of work (SSOW)
Undertake periodic formal inspections individually and in conjunction with the H&S Manager
Ensure the policy on pre-qualification of contractors is followed prior to the employment of any
contractor
Report all accidents to Senior Management and assist in the accident investigation and any further
actions where required
Monitor compliance with the IMS and relevant legislation on a continual basis
Close out non-compliances from Audits, reporting in writing within prescribed timelines
Provide, so far as is reasonably practicable, a safe working environment, with safe access and egress,
adequate welfare facilities, provision of such information and training as necessary to ensure the
safety of the workforce
Provide plant and equipment that is maintained in compliance with H&S guidelines
Ensure compliance with Safe Systems of Work
Authorise the issue of required personal protective equipment and maintain records
Attend Management Committee meetings and complete any actions assigned to you
Attend any training, which is identified for you on the Skills Development Program
Ensure employees under your control are given the time required to attend training and are
informed of this training
Report any visits from the H.S.E or other similar agencies to the H&S Manager
Project Management
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Identify and plan the timely acquisition of resources required for the Contract
Develop a project plan for the Contract, identifying key milestones / deliverables
Assess project risks and implement control measures
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Role Description - Contract Manager
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Monitor progress of Contract deliverables against project plan providing senior management with
monthly progress reports and weekly updates.
Ensure appropriate and timely record keeping / reporting
Quality and Customer Satisfaction
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Liaise regularly with Client on contract performance and contribute to Client Contract Management
Meetings.
Ensure the Integrated Management System is fully implemented
Routinely inspect works to check standards.
Rectify any incidents that may affect customer satisfaction and put measure in place to avoid
repetition
Monitor and evaluate feedback from customers and act on findings.
People Management
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Ensure Supervisors understand contract performance measures and provide regular feedback on
contract performance and expectations.
Coach, support and provide feedback to Supervisors and staff to develop their performance and
capability.
Manage the accountability and performance of Supervisors, staff and sub-contractors, with effective
communication and delegation, addressing any issues immediately or seeking advice if required.
Record, report and manage attendance within the team.
Ensure staff training needs are addressed.
Undertake resourcing, performance management, discipline and grievance and attendance
management activity in conjunction with HR.
Efficiency & Profitability
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Liaise with Director of Finance on Contract KPIs
Work in conjunction with Quantity Surveyor to minimise and progress work in progress.
Ensure work and resources are planned and scheduled to maximise efficiency.
Minimise downtime and drive operational efficiency.
Manage resources effectively and minimise costs - including labour / overtime, sub contractor costs,
raw materials, equipment, and energy.
Seek new revenue opportunities in conjunction with client
Continuous Improvement
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Present to the SMT on Contract performance and improvement strategies at Monthly Performance
Meetings
Identify and suggest opportunities for continuous improvement to processes and profitability.
Implement the Integrated Management System and initiate corrective action to address nonconformances.
Other
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Any other duties within the post-holder’s competence necessary to meet the delivery of Contract or
organisational objectives.
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Role Description - Contract Manager
Contract Manager Skills and Capabilities required for effective performance in the role:
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Leadership and Motivation of People
Commercial Awareness
Customer Focus
Accountability
Decisiveness
Interpersonal Communication – clients and employees
Organisation / Planning Skills
Time Management Skills
Project Management Skills
Influencing / Negotiation Skills
Problem Solving Skills
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