Download General - School of Information Technologies

Bibliography on Knowledge Management1
Version 5.0, July, 2000
(Prepared by Eric Tsui, Computer Sciences Corporation, Email: [email protected])
_____________________________________________________________________________
Sections
General
Ontologies & Corporate Memory
Culture
Organisational Learning
Knowledge Management Tools & Artificial Intelligence Technology
Enterprise Information Portal
KM Architecture, Processes & Frameworks
KM Applications - Architecture, building & town planning
KM Applications - Business Processes & Workflow
KM Applications - Chemical, mining & oil industries
KM Applications - Communications
KM Applications - Consulting firms
KM Applications - Decision making
KM Applications - Defense
KM Applications - E-Business & ERP systems
KM Applications - Education, research & development
KM Applications - Help Desk
KM Applications - Human Resources & Learning organisations
KM Applications - Intellectual Assets
KM Applications - Library & Information Services
KM Applications - Medical, Pharmaceutical & Healthcare
KM Applications - Legal
KM Applications - Marketing, CRM, Personalisation, Business Intelligence & Competitive
Intelligence
KM Applications - Product Development
KM Applications - Quality & Process Management
KM Applications - Software development, application & reuse
KM Applications - Training & Development
KM Applications - Virtual teams & enterprises
KM Applications - Others
Measurements
Web & Intranet for Knowledge Management
KM for Small to Medium size Enterprises
Collaborative Filtering, Groupware & User Profiling
Industry reports & case studies
______________________________________________________________________________
General
Abramson, G. (1999); Wiring the corporate brian: Knowledge Management, CIO, Vol. 12, No. 11,
1999, p30.
1
To appear in Cortada, J.W. and Woods, J.A. (2000): The Knowledge Management Yearbook 2000-2001,
Butterworths-Heieneman, 2000.
Albert, K.B. (1997): Managing Knowledge: Experts, Agencies and Organizations, Steven, Cambridge
University Press, 1997.
Allee, V. (1997): The Knowledge Evolution: Expanding Organizational Intelligence, ButterworthHeinemann, Boston, 1997.
Alvesson, M. (1993); Organization as a rethoric: Knowledge-intensive firms and the struggle with
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Alvesson, M. (1995): Management of Knowledge-Intensive companies, Walter de Gruyter, Berlin,
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Amidon, D.M. and Skyrme, D.J. (1997): Creating the Knowledge-Based Business, Business
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Angell, I. (1998); The knowledge scam, Information Strategy, Vol. 3, No. 6, 1998, p23-25.
Angus, J., Patel, J. and Harty, J. (1998); Knowledge management: Great concept...but what is it?,
Informationweek, Issue 673, 16th March, 1998, p58-70.
Anonymous (1997); How Do You Manage Knowledge?, Support Management Magazine,
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Anonymous (1998); The power of knowledge - A business guide to knowledge management, KPMG
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Anonymous (1998); Knowledge Management Research Report, KPMG Consulting, 1998.
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Anonymous (1998); Seven steps to implementing knowledge management in your organisation,
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Anonymous (1998); SURFING THE HYPE CURVE, Forbes, Supplement S, September, 1998, p1618.
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Auster, E. and Choo, C.W. (1996): Managing information for the competitive edge, Neal-Schuman
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Coleman, D. (1998); Knowledge Management: Bringing Value To Information, Computer Reseller
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Colin, E. and Spender, J.C. (1998): Managerial and Organizational Cognition: Theory, Methods and
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of the knowledge age, Journal of systemic knowledge management, March, 1998.
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Cortada, J.W. and Woods, J.A. (1999): The Knowledge Management Yearbook 1999-2000,
Butterworths-Heieneman, 1999.
Cushman, A., Fleming, M., Harris, K., Hunter, R. and Rosser, B. (1999); The Knowledge
Management Scenario: Trends and Directions for 1998-2003, Gartner's Group Strategic Analysis
Report, R-07-7706, 18 March 1999, 38pp.
Cutcher-Gershenfeld, J. (1998): Knowledge-Driven Work: Unexpected Lessons from Japanese and
United States Work Practices, 1998.
Davenport, T., Eccles, R.G. and Prusak, L. (1992); Information Politics, Sloan Management Review,
Fall, 1992, p53-65.
Davenport, T. (1997): Information Ecology: Mastering the Information and Knowledge
Environment: Why Technology is not enough for Success in the Information Age, Oxford
University Press, 1997.
Davenport, T. and Prusak, L. (1998): Working Knowledge: How organizations manage what they
know, Harvard Business School Press, Boston, 1998.
Davenport, T. and Prusak, L. (1998); Learn how valuable knowledge is acquired, created, bought and
bartered, Australian Library Journal, Vol. 47, No. 3, August, 1998, p268-272.
David, I. (1998); Doing the knowledge, Professional Engineering, Vol. 11, No. 11, June 10 1998,
p29-30.
Dawson, R. (1999): Developing Knowledge-Based Client Relationships The Future of Professional
Services, Butterworth Heinemann, Woburn, 1999.
Demarest, M. (1997); Understanding Knowledge Management, Long Range Planning, Vol. 30, No. 3,
1997, p374-384.
Despres, C.J-N. and Hiltrop, J-M. (1995); Human Resource management in the knowledge age:
Current practice and perspectives on the future, Employee relations, Vol. 17, No. 1, 1995, p9-23.
Despres, C.J-N. (1997); Work, management and the dynamics of knowledge, Sasin Journal of
Management, Vol. 2, 1997, p1-13.
Dixon, N.M. (2000): Common Knowledge: How companies thrive sharing what they know, Harvard
Business School Press, Boston, Massachusetts, 2000.
Dobija, M. (1998); How to place human resources into the balance sheet, Journal of Human
Resource Costing and Accounting, Vol. 3, No. 1, 1998, p83-92.
Dorfman, P. (1997); How Do You Manage Knowledge?, Support Management Magazine,
September/October, 1997. (http://www.supportmanagement.com/back/sep-oct/knowledge.html)
Dove, R. (1998); Knowledge management--it's not just in the IT department, Production, Vol. 110,
No. 3, March, 1998, p26-28.
Drucker, P. (1999); Knowledge-Worker Productivity: The biggest challenge, California Management
Review, Vol. 41, No. 2, Winter, 1999, p79-94.
Duffy, J. (2000); Knowledge Management: To be or not to be?, Information Management Journal,
Vol. 34, Issue 1, 2000.
Duhon, B. (1998); It's all in our heads, Inform, Vol. 12, No. 8, September, 1998, p8-13.
Dykeman, J.B. (1998); Knowledge management moves from theory toward practice. Managing
Office Technology, Vol. 43, No. 4. May, 1998, p12-13.
Earl, M.J. and Scott, I.A. (1999); Opinion - What is a chief knowledge officer?, Sloan Management
Review, Vol. 40, No. 2, Winter, 1999, p29.
Edmonston, J. (1998); Future is in knowledge management, Advertising Age's Business Marketing,
Vol. 83, No. 11, November, 1998, p42.
Edvinsson, L. and Malone, M. S. (1997): Intellectual Capital: Realising you Compay's True Value by
Finding it's Hidden Brainpower, Harper business, 1997.
Eisenberg, H. (1997); Reengineering and dumbsizing: mismanagement of the knowledge resource,
Quality Progress, Vol. 30, May, 1997, p57-64.
Ekstedt, E. (1999): Neo-Industrial Organising: Renewal by Action and Knowledge Formation in a
Project-Intensive Economy (Routledge Advances in Management and Business, 1999.
Essers, J. and Schreinemakers, J. (1997); Nonaka's Subjectivist Conception of Knowledge in
Corporate Knowledge Program, Knowledge Organization, Vol. 24, No. 1, 1997, p24-32.
Fleck, J. (1997); Contingent knowledge and technology development, Technology Analysis &
Strategic Management, Vol. 9, No. 4, December, 1997, p383-397.
Fong, E., Hurwitz, S. and Yesha, Y. (1995); Third International Conference on Information and
Knowledge Management (CIKM-94), Gaithersburg, MD, Nov. 29-Dec. 1, 1994, Journal of Research
of the National Institute of Standards & Technology, Vol. 100, January/February 1995, p67-9.
Frappaolo, C. (1998); Defining knowledge management: Four basic functions, Computerworld, Vol.
32, No. 8, 23rd, November, 1998, p80.
Fruin, M.W. (1997): Knowledge Works, Oxford University Press, UK.
Fryer, B. (1998); Creative disruption, Information Strategy, Vol. 3, No. 6, 1998, p34-36.
Ganzel, R., Picard, M. and Stamps, D. (1998); Is knowledge management the next big thing?,
Training, Vol. 35, No. 4, April, 1998, p16.
Gardner, D. (1998); Get smart, Infoworld, Vol. 20, No. 14, April 6, 1998, p97-98.
Gardner, D. (1998); Knowledge that won't fit in a database--people, Infoworld, Vol. 20, No. 14,
April 6, 1998, p98.
Gautschi, T. (1999); Does your firm manage knowledge?, Design News, Vol. 54, No. 11, June 7
1999, p188.
Glasser, P. (1999); The Knowledge Factor, CIO, March, 1999, p46-49.
Gliddon, J. (2000); Knowledge Management, Corporate IT Australia, March, 2000, p46-50.
Goshal, S. and Bartlett, C.A. (1998): The individualized corporation, Harper Business, UK &
Maxima, Paris, 1998.
Greengard, S. (1998); How to make KM a reality, Workforce, Vol. 77, No. 10, October, 1998, p9091.
Isaac, A.M. (1999); Knowledge Management: A Strategic Tool for the New Millennium, Proceedings
of the International Conference on Technology and Innovation Management, PICMET, Vol. 1,
p564.
Klaila, D. (2000); Knowledge as a transformation agent, Journal of Knowledge Management, Vol. 4,
No. 2, March, 2000.
Kochan, T.A. and Shimada, H. (1998): Knowledge-Driven Work, Oxford University Press, Oxford,
1998.
Fahey L. and Prusak, L. (1998); THE ELEVEN DEADLIEST SINS OF KNOWLEDGE
MANAGEMENT, California Management Review, Vol. 40, No. 3, September, 1998, p265.
Fuld, L.M. (1999); Knowledge Profiteer, CIO, March, 1999, p42-44.
Halal, W.E. (1998): The Infinite Resource: Creating and Leading the Knowledge Enterprise, JosseyBass Business and Management Series, 1998.
Hall, N.G., Stivers, B., Covin, T. and Smalt, S. (1997); Knowledge management and information
technology, Proceedings of the 1997 Annual Meeting of the Decision Sciences Institute, Vol. 2 1997,
Decision Science Institute, Atlanta, GA, USA, p818-821.
Hannabuss, S. (1987): Knowledge Management, Library Management, Vol. 8, No. 5, 1987.
Harris, K. and Bair, J. (1998); Knowledge Management: Progress, but still in Phase 1, Gartner's
Group Monthly Research Review (MRR), 1st February, 1998.
Harryson, S. (1998): Japanese Technology and Innovation Management: From Know-How to KnowWho, 1998.
Harvard Business Review on Knowledge Management, Harvard Business School Press, 1998.
Harvey, M. and Lutsch, R. (1999); Balancing the intellectual capital books: Intangible liabilities,
European Management Journal, Vol. 17, No. 1, February, 1999, p85-92.
Havens, C. and Ellen, Knapp (1999); Easing into knowledge management, Planning Review, Vol. 27,
No. 2, March/April, 1999, p4-9.
Hiebeler, R.J. (1996); Benchmarking: Knowledge management, Planning Review, Vol. 24, No. 2,
Mar/Apr, 1996, p22-29.
Hildebrand, C. (1994); The greater good', CIO, Vol 8, Issue 4, 15th November, 1994, p32-(+7).
Hildebrand, C. (1999); Making KM pay off, CIO, 15th February 1999, p64-66.
Holsapple, C. and Whinston, A. (1987); Knowledge-Based Organizations, The Information Society,
Vol 5, No 2, 1987, p77-90.
Holsapple, C. and Whinston, A. (1988): The Information Jungle: A Quasi-Novel Approach to
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Holsapple, C. and Whinston, A. (1996): Decision Support Systems: A Knowledge-Based Approach.
West, St. Paul, MN., 1996.
Hope, J. and Hope, T. (1997): Competing in the third wave: The ten key management issues of the
information age, Harvard Business School Press, Boston, 1997.
Huang, K-T. (1997); Capitalizing collective knowledge for winning execution and teamwork, Journal
of Knowledge Management, Vol. 1, No. 2, 1997, p149-156.
Huang, K-T. (1998); Capitalizing on intellectual assets, IBM Systems Journal, Vol. 37, No. 4, 1998,
p570-83.
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Husema, R.C. and Goodman, J.P. (1998): Leading With Knowledge: The Nature of Competition in
the 21st Century, 1998.
Inkpen, A.C. (1996); Creating knowledge through collaboration, California Management Review, Vol.
39, No. 1, Fall, 1996, p123-140.
Jensen, B. (1998); Communication or knowledge management?, Communication World, Vol. 15, No.
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Johnson, W. (1998): Who is a knowledge worker?, W. Derzko Creativity Consortium Pannel, USA,
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Kampffmeyer, U. and Werther, S. (1999); Knowledge is power, but only it is passed on - Status of
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Klein, D.A.E. (1998): The Strategic Management of Intellectual Capital (Resources for the
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Koulopoulos, T., Spinello, R. and Toms, W. (1997): Corporate Instinct: Building a Knowledge
Enterprise for the 21st Century, Van Nostrand Reinhold, New York, 1997.
Koulopoulos, T.M. (1998); Take a corporate IQ test, Datamation (Online), June, 1998.
Kouwenhoven, T.J.H. (1998); Re-engineering for Learning: introducing mechanisms for bottom-up
learning in operational excellent organizations, ACM SIG Special bulletin on knowledge
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Kull, M.D. (1998): Ecological advantage: Growth Strategies for Knowledge Organizations, The
Strategic Planning Resource for Education Professionals, September-October, 1998.
Lazega E. (1992): The Micropolitics of Knowledge: Communication and Indirect Control in
Workgroups (Communication and Social Order), 1992.
Leonard, D. (1995): Wellsprings of knowledge: Building & sustaining the sources of innovation,
Havard Business Press, 1995.
Liebowitz, J. (2000): Building Organizational Intelligence: A Knowledge Management Primer, CRC
Press, Boca Raton, 2000.
Liebowitz, J. and T. Beckman (1998): Knowledge Organizations: What Every Manager Should
Know, CRC Press, Boca Raton, FL. 1998.
Liebowitz, J. (1999): Knowledge Management Handbook, CRC Press, Boca Raton, FL., 1999.
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Macleod, M. (1999); The knowledge chain, Supply Management, Vol. 4, No. 3, Feb 4, 1999, p38-39.
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Quintas, P., Lefrere, P. and Jones, G. (1997); Knowledge Management: a Strategic Agenda, Long
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KM Applications - Chemical, mining & oil industries
Anonymous (1999); LIMS and knowledge management, Chemical Engineering & Technology, Vol.
22, No. 5, May, 1999, p376-377.
Corben, D., Stevenson, R. and Wolstenholme, E.F. (1999); Holistic oil field value management: using
system dynamics for 'intermediate level' and 'value-based' modelling in the oil industry, Journal of the
Operational Research Society, Vol. 50, No. 4, April, 1999, p383-391.
Mottola, L., Lipsett, M. and Scoble, M. (1999); Transforming the mining industry through electronic
commerce, CIM Bulletin, Vol. 92, No. 1030, p45-52.
Wilhelmij, P. and Holden, T. (1993); Knowledge Management for reduced risk in petrochemical
operations, IEE Colloquium on Safety Critical Distributed Systems, 1993, p3-1 to 3-2.
KM Applications - Communications
Anonymous (1996); AT&T sees end to paper trail, Informationweek, No. 607, 25th November,
1996, p36.
Berra, P.B. and Ghafoor A. (1998); Data and knowledge management in multimedia systems, IEEE
Transactions on Knowledge & Data Engineering, Vol. 10, No. 6, November-December, 1998, p868871.
Borron, J., Morales, D. and Klahr, P. (1996); Developing and deploying knowledge on a global scale,
AAAI magazine, Winter, 1996, p65-76.
Bruce, M., Cooper, R., Morris, B. and Wootten, A. (1999); Managing requirements capture within a
global telecommunications company, R & D Management, Vol. 29, No. 2, April, 1999, p107-119.
Carliner, S. (1999); Knowledge Management, Intellectual Capital, and Technical Communication,
Proceedings of the IEEE International Professional Communication Conference, 1999, p85-91.
Cauchard, V.F., Revenu, M. and Porquet, C. (1999); Knowledge Management in Image Processing by
Means of Case-Based reasoning, IJCAI Workshop on Knowledge Management and Organisational
Memory, 31st July, 1999, Stockholm.
Domingue, J. and Motta, E. (1999); Planet-Onto: From News Publishing to Integrated Knowledge
Management Support, IEEE Intelligent Systems, September, 1999.
Holsapple, C., Johnson, L. and Waldron, V. (1996); A Formal Model for the Study of
Communication Support Systems, Human Communication Research, Vol 22, No. 3, 1996, p421-446.
Kenyon, J. and Briggs, P. (2000); Network Map: Visualizing Telecommunications Service, Journal of
Knowledge Management, Vol. 4, No. 2, March, 2000.
Ribière, M., Matta, N. and Cointe, C. (1998); A proposition for managing project memory in
concurrent engineering, in International Conference on Computational Intelligence and Multimedia
Applications (ICCIMA'98), Churchill, Autralia, February 1998.
Smoliar, S.W. and Baker, J.D. (1999); Storytelling, jamming, and all that jazz: knowledge creation in
the world of new media, Proceedings of the 32nd Hawaii International Conference on System
Sciences, HICSS-32, 1999, p10.
Thomson, S. (2000); Knowledge and the bigger picture, KM Magazine, April, 2000, p32-34.
KM Applications - Consulting firms
Apostolou, D. and Mentzas, G. (1998); Managing corporate knowledge: A Comparative Analysis of
Experiences in Consulting firms, Proceedings of the 2nd International Conference on Practical
Aspects of Knowledge Management, 29-30 October, 1998, Basel, Switzerland.
Bodendorf, F. (2000); Management of explicit and implicit knowledge in consulting companies,
AAAI Workshop on Bringing Knowledge to Business Processes, 20-22 March, 2000.
Digrius, B. (1997); Arthur Anderson Knowledge Management Consultants, Gartner's Group
Research Note, 13th May, 1997.
Dunford, R. (1999); Managing knowledge in consulting firms, Proceedings of Deciphering
Knowledge Management KNOW99, 26-27th November, 1999, Sydney, Australia, p107-119.
Hansen, M.T., Nohria, N. and Tierney, T. (1999); What's Your Strategy for Managing Knowledge?,
Harvard Business Review, March-April, 1999.
Martiny, M. (1998); KNOWLEDGE MANAGEMENT AT HP CONSULTING, Organizational
Dynamics, Autumn, 1998, p71-77.
Morris, T. and Empson, L. (1998); ORGANISATION AND EXPERTISE - AN EXPLORATION
OF KNOWLEDGE BASES AND THE MANAGEMENT OF ACCOUNTING AND
CONSULTING FIRMS, Accounting Organizations & Society, Vol. 23, No. 5-6, July-August, 1998,
p609-624.
O'Dell, C. and Grayson, J. (1998); If we only knew what we know: Identification and Transfer of
Internal Best Practices, American Productivity & Quality Center, CRC Press, 1998.
Sarvary, M. (1999); Knowledge management and competition in the consulting industry, California
Management Review, Vol. 41, No. 2, Winter, 1999, p95.
KM Applications - Decision making
Ba, S., Lang, K.R. and Whinston, A.B. (1997); Enterprise decision support using Intranet technology,
Decision Support Systems Vol. 20, No. 2, 1997, p99-134.
Birchall, D. and Smith, M. (1998); Developing the skills of technologists in strategic decision making
- a multi-media case approach, International Journal of Technology Management, Vol. 15, No. 8,
1998, p854-868.
Body, J. and McCarthy, B. (1999); KM Supporting Strategic Decision Making, Knowledge
Management Asia Pacific Conference, 12-14 July, 1999, Sydney.
Bonczek, R., Holsapple, C. and Whinston, A. (1983); Specifications of Modeling Knowledge in
Decision Support Systems, in Processes and Tools for Decision Support (ed. H. Sol), North-Holland,
Amsterdam, 1983, p65-78.
Chang, A., Holsapple, C. and Whinston, A. (1994); A Hyperknowledge Framework for Decision
Support Systems, Information Processing and Management, Vol. 30, No. 4, 1994, p473-498.
Ching, C., Holsapple, C.W. and Whinston, A.B. (1989); Concurrent problem solving and
organizational learning, Proceedings of the 22nd Annual Hawaii International Conference on System
Sciences, Vol. 3, 1989, p483-491.
Falquet, G. and Mottaz, C-L. (1999); A model for the Collaborative Design of Multi Point of View
Terminological Knowledge Bases, IJCAI Workshop on Knowledge Management and Organisational
Memory, 31st July, 1999, Stockholm.
Goodman, R.E. and Chinowsky, P.S. (1997); Preparing construction professionals for executive
decision making, Journal of Management in Engineering, Vol. 13, No. 6, November-December,
1997, p55-61.
Holsapple, C. (1995); Knowledge Management in Decision Making and Decision Support,
Knowledge and Policy, Vol 8, No 1, 1995, p5-22.
Landry, J.R. (1994); Efficient boundaries of organizational decision support systems: a transaction
model of decision support regimes, Proceedings of the 27th Annual Hawaii International Conference
on System Sciences, Vol. IV, 1994, p775-784.
Marshall, C., Prusak, L. and Shpilberg, D. (1996); Financial Risk and the need for superior knowledge
management, California Management Review, Vol. 38, No. 3, 1996.
Miller, L. and Nilakanta, S. (1997); Tools for organizational decision support: The design and
development of an organizational memory system, Proceedings of the 30th Hawaii International
Conference on System Sciences, Vol. 3, 7-10th January, 1997, p360-368.
Mirchandani, D. and Pakath, R. (1999); Four models for a decision support system, Information
Management, Vol. 35, No. 1, January, 1999, p31-42.
Morrison, J. anmd Weiser, M. (1994); An object-oriented model to aid organizational decision
making and learning, Proceedings of the 27th Hawaii International Conference on System Sciences,
1994, p755-764.
Soliveres, H. and Alquier, A.M. (1997); A particular aspect of DECIDE bid decision support system:
Modeling of life-cycle processes and costs, Proceedings of the IEEE International Conference on
Systems, Man and Cybernetics, Vol. 4, 12-15 October, 1997, p3609-3614.
Stutt, A. and Motta, E. (1995); Recording the design decisions of a knowledge engineering
community to facilitate re-use of design models, Proceedings of the 1995 Knowledge Acquisition
Workshop, Banff, Canada, 26/2-3/3 1995.
KM Applications - Defense
Johnson, C., Birnbaum, L., Bareiss, R. and Hinrichs, T. (1999); Integrating Organizational Memory
and Performance Support, Proceedings of the 1999 International Conference on Intelligent User
Interfaces, edited by M. Maybury, 5-8 January, 1999, Los Angeles.
Lang, K. (1999); XML, Metadata and Efficient Knowledge Discovery, CSC Australian TECCON 99,
17-18 November, 1999, Sydney.
Proctor, M.D. and Gubler, J.C. (1998); Military simulation worlds and organizational learning,
Proceedings of the Simulation Conference, Winter, Vol. 1, 1998, p773-779.
KM Applications - E-Business & ERP systems
Burdon, S. (1999); Strategic value of knowledge in e-Business environment, Proceedings of
Deciphering Knowledge Management KNOW99, 26-27th November, 1999, Sydney, Australia, p101106.
Corradi, A., Montanari, R. and Stefanelli, C. (1999); Mobile agents integrity in e-commerce
application, Proceedings of the 19th IEEE International Conference on Distributed Computing
Systems Workshop on Electronic Commerce and Web-based Applications Middleware, 1999, p5964.
Jamoo, G. (1999); Intelligent Agent for ERP-Business interface in Knowledge Management
Environments, Proceedings of Deciphering Knowledge Management KNOW99, 26-27th
November, 1999, Sydney, Australia, p81-87.
Malhotra, Y. (2000); Knowledge Management for E-Business Performance: Advancing Information
Strategy to ‘Internet Time’, Information Strategy: The Executive's Journal, May, 2000.
O' Leary, D. (2000); Knowledge Management in Enterprise Resource Planning Systems, AAAI
Workshop on Bringing Knowledge to Business Processes, 20-22 March, 2000.
Perrott, B. and Brown, L. (1999); Knowledge creation for electronic business strategic management:
The role of simulation, Proceedings of Deciphering Knowledge Management KNOW99, 26-27th
November, 1999, Sydney, Australia, p434-439.
Roberts-Witt, S. (2000); Making a powerful match, Knowledge Management, May, 2000, p32-37.
Rozicm S. (1999); Knowledge Management - Connecting the Enterprise, E-Commerce World, Vol.
9, No. 1, February, 1999, p20, 22.
KM Applications - Education, Research & Development
Coombs, R. and Hull, R. (1998); KNOWLEDGE MANAGEMENT PRACTICES AND PATHDEPENDENCY IN INNOVATION, Research Policy, Vol. 27, No. 3, July, 1998, p237-253.
Curtis, S.A. and Jessep, R.L. (1998); Futures team vision unrealistic without education improvements
(discussion and reply of Bringing the quality to the masses: the miracle of loaves and fishes by
Gregory H. Watson), Quality Progress, Vol. 31, No. 9, September, 1998, p6.
Dove, R. (1999); Knowledge Management, response ability, and the agile enterprises, Journal of
Knowledge Management, Vol. 3, No. 1, 1999, p18-35.
Dove, R. (1998); Realsearch: A framework for knowledge management and continuing education,
Proceedings of the 1998 IEEE Aerospace Applications Conference Proceedings, Vol. 5, 1998, IEEE
Comp Soc, Los Alamitos, CA, USA, 98TH8339, p367-384.
Fletcher, L. (1997); Information retrieval for intranets: The case for knowledge management,
Document World, Vol. 2, No. 5, September/October, 1997, p32-34.
Gore, C. and Gore, E. (1999); Knowledge Management: The Way Forward, Total Quality
Management, Vol. 10, No. 4&5, 1999, pS554-S560.
Hafstad, S. (1997); The knowledge management process in a business school environment, Business
Information Review, Vol. 14, No. 3, September, 1997, p135-140.
Hargreaves, D.H. (1999); The knowledge-creating school, British Journal of Educational Studies,
Vol. 47, No. 2, June, 1999, p122-144.
Harris, R., de Vreede, G-J. and Vogel, D. (1999); Cultivating a research discipline for IT in
developing countries (ITDC), Proceedings of the 32nd Annual Hawaii International Conference on
System Sciences, 1999, p2.
Kanai, A. and Niwa, K. (1999); Knowledge-Management System including viewpoints as an external
consultant, Proceedings of the 8th IEEE International Workshop on Enabling Technologies:
Infrastructure for Collaborative Enterprises, WET ICE, 1999, p259-266.
Kotnour, T. (1999); Developing and evaluating an organizational learning process to continuously
improve teaching, IEEE Transactions on Education, Vol. 42, No. 4, November, 1999, p369-.
Leonard, D.C. (1998); Electronic Evolution: From Technical Communication to Knowledge
Management, Proceedings of the IEEE International Professional Communication Conference,
1998, Vol. 2, p9-20.
Levin, D.Z. and Radnor, M. (1997); Transferring knowledge within the company in the R&D areana,
Proceedings of the Portland International Conference on Management and Technology, PCIMET,
1997, p560.
Martin, W. (1999); New directions in education for LIS - Knowledge management programs at
RMIT, Journal of Education for Library & Information Science, Vol. 40, No. 3, Summer 1999, p142150.
Miles, G., Miles, R.E., Perrone, V. and Edvinssonn, L. (1998); Some conceptual and research barriers
to the utilization of knowledge, Californian Management Review, Spring, 1998.
Nelson, R.R. (1989); Education and training: prescriptions for organizational learning, Proceedings of
the 22nd Annual Hawaii International Conference on System Sciences, Vol. IV, 1989, p86-95.
Ruth, S., Theobald, R, and Frizzel, V. (1999); A university-based approach to the diffusion of
Knowledge Management concepts and practice, SIGCPR '99, New Orleans, 1999.
Shand, D. (1998); Harnessing knowledge management technologies in R&D, Knowledge
Management Review, Vol.3, 1998, p20-27.
Shum, S.B., Motta, E. and Domingue, J. (1999); Managing Research knowledge in distributed
communities: two approaches to sugmented Web infrastructure, Proceedings of the 8th IEEE
International Workshop on Enabling Technologies, Infrastructure for Collaborative Enterprises,
WET ICE, 1999, p259-266.
Southon, G. and Todd, R. (1999); Knowledge Management: Education for the Knowledge Age,
submitted to ELIS:A (Education in Library and Information and Science, Australia) for publication,
December, 1999.
Taylor, W.A. (1996); Uncovering key variables in organizational knowledge management using
intensive research methods, Proceedings of International Conference on Engineering and
Technology Management, 18-20th August, 1996, p662-p666.
Tsui, E. (2000); Knowledge Management: Common Applications, inadequacies and educational
issues, presentation to Microsoft Research on Feb 7, 2000. (Video file at
http://murl.microsoft.com/LectureDetails.asp?518)
Vassallo, P. (1999); The knowledge continuum - organizing for research and scholarly
communication, Internet Research-Electronic Networking Applications & Policy, Vol. 9, No. 3,
1999, p232-242.
KM Applications - Help Desk
Cooper, D.W. amd Veitch, F.P. (1999); Adaptive Diagnostics and Personalized Technical Support
(ADAPTS), Proceedings of the Aerospace Conference, 1999, p139-149.
Dorfman, P. (1998); Knowledge Metrics - New Ways to Benefit from What You Know, Call Center
Solutions Magazine, July, 1998.
Dorfman, P. (1998); Strategies for a Knowledge-Based Customer Support Program, Knowledge
Management Review, September/October, 1998.
Ghoshal, S., Shrestha, R., Ghoshal, A., Malepati, V., Deb, S., Patripati, K. and Kleinman, D. (1999);
An integrated process for system maintenance, fault diagnosis and support, Proceedings of the IEEE
Aerospace Conference, 1999.
Staab, S. and Schnurr, H-P. (2000); A Proactive Inferencing Agent for Desk Support, AAAI
Workshop on Bringing Knowledge to Business Processes, 20-22 March, 2000.
KM Applications - Human Resources & Learning organisations
Anonymous (1995); Five steps to better knowledge management, Computerworld, Vol. 29, Issue 25,
June 19, 1995, pSS3.
Anonymous (1995); Development centres, IRS Employment Review, Issue 596, November, 1995,
p16.
Anonymous (1998); The people factor, People Management, Vol 4, Issue 2, 22nd January, 1998, p38.
Anonymous (1999); The human side, Research Technology Management, Vol. 42, No. 3, 1999, p56.
Atkinson, M. (1994); Build learning into work, HR Magazine, Vol.. 39, Issue 9, September, 1994, p60.
Bencivenga, D. (1995); Learning organizations evolve in new directions, HR Magazine, Vol. 40, Issue
10, October, 1995, p69.
Berry, M. (1998); Learning next practices generates revenue, HR Magazine, Vol. 43, Issue 7, June,
1998, p146-152.
Calvert, G., Mobley, S. and Marshall, L. (1994); Grasping the learning organization, Training &
Development, Vol. 48, Issue 6, June, 1994, p38-(+6).
Chambers, N. (1997); Does the bell toll for living company?, HR Focus, Vol. 74, Issue 10, October,
1997, p1,4+.
Dervitsiotis, K.N. (1998); The challenge of managing organizational change: Exploring the
relationship of re-engineering, developing learning organizations and total quality management, Total
Quality Management, Vol. 9, Issue 1, February, 1998, p109-122.
Fitzpatrick, J. (1998); How to build a learning R&D organization, 52nd Computer-Aided Design and
Test for High-Speed Electronics ARFTG Conference Digest, 1998, p1-21.
Flynn, G. (1996); HRs advances reengineer a restructuring, Personnel Journal, Vol. 75, Issue 1,
January, 1996, p60-.
Flynn, G. (1996); On track to a comeback: Seimens models reengineering done right, Personnel
Journal, Vol. 75, Issue 2, February, 1996, p58-.
Garmonsway, A. and Wellin, M. (1995); Creating the right natural chemistry, People Management,
Vol. 1, Issue 19, Sep 21, 1995, p36-.
Garratt, B. (1995); An old idea that has come of age, People Management, Vol. 1, Issue 19,
September 21, 1995, p25-.
Graham, W., Osgood, D. and Karren, J. (1998); A Real-Life Community of Practice, Training &
Development, Vol. 52, Issue 5, May, 1998, p34-38.
Hall, D.T. and Parker, V.A. (1993); The Role Of Workplace Flexibility In Managing Diversity,
Organizational Dynamics, Vol. 22, No.1, 1993, p5-18.
Harrison, R. (1998); Intellectual assets, People Management, Vol. 4, No. 7, April 2, 1998, p33.
Iles, p (1994); Developing learning environments: Challenges for theory, research and practice,
Journal of European Industrial Training, Vol. 18, Issue 3, 1994, p3-(+7).
Jacobs, R.L. (1995); Impressions about the learning organization: Looking to see what is behind the
curtain, Human Resource Development Quarterly, Vol. 6, Issue 2, Summer 1995, p119-(+4).
John, G. (1998); Share strength, People Management, Vol. 4, Issue 16, August 13, 1998, p44-47.
Johnson, M. (1998); HR looks in the mirror, HR Focus, Vol. 75, Issue 7, July, 1998, p3-4.
Kerr, D. L. (1994); Managing Rosie the Riveter: The work between strategic planning and
performance measurement, Public Productivity & Management Review, Supplement: Productivity
Conference, Vol. 17, Issue 3, Spring 1994, p215-.
Kuchinke, K. p (1995); Managing learning for performance, Human Resource Development
Quarterly, Vol. 6, Issue 3, Fall, 1995, p307-(+10).
Lank, E. (1998); Cafe society, People Management, Vol. 4, No. 4, Feb 19, 1998, p40-43.
Lee, M. (1995); Learning for work: Short-term gain or long-term benefit?, Personnel Review, Vol. 24,
Issue 6, 1995, p29-(+15).
Marsick, V.J. and Watkins, K.E. (1994); The learning organization: An integrative vision for HRD,
Human Resource Development Quarterly, Vol. 5, Issue 4, Winter 1994, p353+(8).
Martinez, M.N. (1998); The collective power of employee knowledge, HR Magazine, Vol. 43, Issue 2,
February, 1998, p88-94.
May, D. and Kettelhut, M.C. (1996); Managing human Issues in reengineering projects, Journal of
Systems Management, Vol. 47, Issue 1, January/February 1996, p4-.
Mayo, A. (1998); Memory bankers, People Management, Vol 4, Issue 2, January 22 1998, p34-38.
McAdam, J. (1995); Joint action learning: A collective collaborative paradigm for the management of
change in unionized organizations, Journal of Managerial Psychology, Vol. 10, Issue 6, 1995, p31(+10).
McBain, R. and Kusy, M. (1997); On team effectiveness, team learning and learning in organizations,
Manager Update, Vol. 9, Issue 2, Winter, 1997, p20-31.
McIntosh, S.S. (1994); A remedy for complacency, HR Magazine, Vol. 39, Issue 7, July, 1994, p89-.
McCartney, L. (1998); Getting smart about knowledge management, Industry Week, Vol. 247, Issue
9, May 4 1998, p30-37.
McKenna, B. (1999); All together now! Creating an assembly of knowledge workers, Knowledge
Management, May, 1999.
McKern, B. (1996); Building management performance for the 21st century, The Practising Manager,
Vol. 17, Issue 1, October, 1996, p13-(+6).
Pickard, J. (1998); Fountain of knowledge', People Management, Vol 4, Issue 2, January 22, 1998,
p37.
Preskill, H. (1994); Evaluations Role In Enhancing Organizational Learning - A Model For Practice,
Evaluation And Program Planning, Vol.17, No.3, 1994, p291-297.
Rogers, E.W. (1998); Enabling innovative thinking: fostering the art of knowledge crafting,
International Journal of Technology Management, Vol. 16, No. 1/2/3, 1998, p11-22.
Rothwell, S. (1993); Human resources management: Managing organizational learning, Manager
Update, Vol. 4, Issue 3, Spring 1993, p21-(+12).
Salameh, Z. (1999); Role of ERP systems in managing human resource knowledge, Proceedings of
Deciphering Knowledge Management KNOW99, 26-27th November, 1999, Sydney, Australia, p120132.
Sandow, D. and Rhodes, L. (1996); The Wizards curtain: A reply from Oregon, Human Resource
Development Quarterly, Vol. 7, Issue 2, Summer 1996, p185-(+8).
Schwen, T.M., Kalman, H.K., Hara, N. and Kisling, E.L. (1998); Potential knowledge management
contributions to human performance technology research and practice, Educational Technology
Research & Development, Vol. 46, No. 4, 1998, p73-89.
Solomon, C.M. (1994); HR facilitates the learning organization concept, Personnel Journal, Vol. 73,
Issue 11, November, 1994, p56-.
Solomon, C.M. (1994); Where human resources fits in the learning organization, Personnel Journal,
Vol. 73, Issue 11, November, 1994, p61.
Starcke, A.M. (1997); Software bits, HR Magazine, Vol. 42, Issue 1, January, 1997, p46-.
Stewart, T.A. (1995); Getting real about brainpower, Fortune, Vol. 132, Issue 11, November 27 1995,
p201.
Sunoo, B.P. (1999); How HR supports knowledge sharing, Workforce, Vol. 78, No. 3, March 1999,
p30-34.
Swan, J., Newell, S. and Robertson, M. (2000); Knowledge Management - when will people
management enter the debate?, Proceedings of the 33rd Annual Hawaii International Conference on
System Sciences, 2000, p70.
Switzer, J. (1996); Managing human capital, Banking Strategies, Vol 72, Issue 6, NovemberDecember, 1996, p50-51+.
Von Krogh, G., Nonaka, I. and Echijo, K. (1997); Develop Knowledge activists, European
Management Journal, Vol. 15, No. 5, 1997, p475-483.
White, J.B. (1996); Next Big Thing: Gurus of Re-Engineering Revamp Management Bible, Asian
Wall Street Journal, Nov 28, 1996, p1.
Wick, C.W. and Leon, L.S. (1995); From ideas to action: Creating a learning organization, Human
Resource Management, Vol. 34, Issue 2, Summer 1995, p299-(+13).
KM Applications - Intellectual Assets
Anonymous (1998); Human Capital in Transformations, Intellectual Capital Property Report,
Skandia, 1998.
Bassi, L.J. (1997); Harnessing the power of intellectual capital, Training & Development, Vol. 51, No.
12, December, 1997, p25-30.
Bontis, N. (1996); There's a price on your head: Managing intellectual capital strategically, Ivey
Business Quarterly, Vol 60, Issue 4, Summer, 1996, p40.
Brooking, A. (1997); Managing engineering and technology means managing intellectual capital,
Proceedings of the Portland International Conference on Innovation in Technology Management,
PICMET, 1997, p314.
Caulkin, S. (1997); The knowledge within, Management Today, August, 1997, p28-32.
Ceppetelli, E.B. (1995); Building A Learning Organization Beyond The Walls, Journal Of Nursing
Administration, Vol. 25, Issue 10, 1995, p56-60.
Darling, M.S. (1996); Building the knowledge organization, The Business Quarterly, Vol. 61, Issue 2,
Winter, 1996, p61-66.
Drew, S. (1996); Strategy and intellectual capital, Manager Update, Vol. 7, Issue 4, Summer, 1996, p1(+10).
Drinkwater, D.L. (1998); Intellectual Property: rich by-product of intellectual capital, Proceedings of
the 13th Annual Conference on Applied Power Electronics Conference and Exposition, APEC,
1998, Vol. 1, p41-45.
Edvinsson, L. (1997); Developing intellectual capital at Skandia, Long Range Planning, Vol. 30, No.
3, June, 1997, p366-373.
Grindley, P.C. and Teece, D.J. (1998); Managing Intellectual Capital: Licensing and cross-licensing in
semiconductors and electronics, IEEE Engineering Management Review, Vol. 26, No. 2, Summer,
1998, p92-111.
Haapaniemi, P. (1997); The quiet revolution, Chief Executive, Issue 120, January-February, 1997,
p56-57.
Hall, N.G., Stivers, B., Covin, T. and Smalt, S. (1996); Fuzzy logic tools needed for intellectual capital
management systems, Proceedings of the Conference of the North American Fuzzy Information
Processing Society, NAFIPS, 1996, p327-330.
Hyde, A.C. and Yi, H.U. (1998); Who Knows? Making sense of the intellectual capital movement,
Public Manager, Vol 27, Issue 1, Spring, 1998, p57-59.
Lancaster, H. (1997); Contributors to Pools Of Company Know-How Are Valued Employees, Wall
Street Journal, December 9, 1997, pB1.
Lank, E. (1997); Leveraging Invisible Assets: the human factor, Long Range Planning, Vol. 30, No. 3,
June, 1997, p406-412.
Liebowitz, J. (1997); Knowledge Assets and their scheduling of use within organizations, 1997, p262265.
Lockenhoff, H. (1997); KNOWLEDGE MANAGEMENT - ACTIVATING INTELLECTUAL
CAPITAL - GERMAN - SCHNEIDER,UB, Knowledge Organization, Vol. 24, No. 4, 1997, p255258.
McConnachie, G. (1997); The management of intellectual assets: Delivering value to the business,
Journal of Knowledge Management, Vol. 1, No. 1, 1997, p56-62.
McConnachie, G. (1998); Business Management of Intellectual Assets: The creation of value,
Knowledge Management, 1997, p6-8.
Miller, M. (1999); Leveraging your hardwired intellectual capital, Strategy snd Leadership, MarchApril, 1999, p28-39.
Olsson, B. (1998); The breakthrough of Intellectual Capital, Journal of Human Resource Costing and
Accounting, Vol. 3, No. 1, 1998, p7-9.
Pascarella II, S.E. (1997); CPE investment valuation program, The Tax Adviser, Vol 28, Issue 6,
June, 1997, p383-385.
Pickard, J. (1998); Fountain of knowledge, People Management, Vol. 4, Issue 2, January 22, 1998,
p37-.
Roos, J. and von Krogh, G. (1996); The epistemological challenge: Managing knowledge and
intellectual capital, European Management Journal, Vol 14, Issue 4, August, 1996, p333-(+5).
Smart, K.L. (1997); The Competitive Distinguisher: Developing and Maximizing Investments in
Human Capital, Proceedings of the 6th IEEE Annual Human Factors Meeting, p14-6 to 14-9.
Swanborg, R.W. Jr. and Myers, P. S. (1997); Wise investments', CIO, Vol 11, Issue 2, October 15,
1997, Special issue 2, p28-32.
Tate, P. (1999); Creating value from knowledge, Report, ICBI, +44 171 850 5103.
Thompsen, J., Ibarra, R. and Center, J. (1997); Extending critical knowledge areas: learn, innovate,
propagate, Proceedings of the Portland International Conference on Management and Technology,
PICMET, 1997, p737.
Vicenzi, R. and Thompsen, J. (1997); Critical Knowledge areas: a linchpin between chaos and order,
Proceedings of the Portland International Conference on Management and Technology, PICMET,
1997, p737.
Wiig, K.M. (1997); Integrating Intellectual Capital and Knowledge Management, Long Range
Planning, Vol. 30, No. 3, June, 1997, p399-405.
KM Applications - Legal
Akroyd, R.I. and Edwards, J.S. (1998); Strategic Process Re-engineering in Legal Service
Management, Knowledge and Process Management: the International Journal of Corporate
Transformation, Vol. 5, No. 1, 1998, p20-28.
Doyle, D. and Dutoit, A. (1998); KNOWLEDGE MANAGEMENT IN A LAW FIRM, ASLIB
Proceedings, Vol. 50, No. 1, January, 1998, p3-8.
Edwards, D.L. and Mahling, D.E. (1997); Toward knowledge management systems in the legal
domain, Proceedings of the 1997 International ACM SIGGROUP Conference on Supporting
Group, ACM, New York, NY, USA, p158-166.
Gottschalk, P. (2000); Knowledge Management in the professions: the case of IT support in law
firms, Proceedings of the 33rd Annual Hawaii International Conference on System Sciences, 2000,
p69.
Gottschalk, P. (2000); Strategic knowledge networks: the case of IT support for Eurojuris law firms
in Norway", International Review of Law, Computers & Technology, Vol. 14, No. 1, p115-129.
Gottschalk, P. (2000); Use of IT in Law Firms as Enabler of Inter-Organisational Knowledge
Networks, Journal of Information, Law and Technology, February, 2000, Issue 1, 7 pages.
<http://www.law.warwick.ac.uk/jilt/00-1/gottschalk.htm>
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empirical study of law firms in Norway, Journal of Information Technology, Vol. 15, 2000, p69-78.
Gottschalk, P. (1999); Knowledge management in the professions: lessons learned from Norwegian
law firms, Journal of Knowledge Management, Vol. 3, No. 3, 1999, p203-211.
Gottschalk, P. (1999); Use of IT for Knowledge Management in Law Firms, Journal of Information,
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magazine, October, 1999, p47-51.
Popple, J. (1996): A Pragmatic Legal Expert System, Applied Legal Philosophy Series, Dartmouth
(Ashgate), Aldershot, May 1996.
Robertson, G. (1999); The impact of knowledge management on Australian law firms, Proceedings
of Deciphering Knowledge Management KNOW99, 26-27th November, 1999, Sydney, Australia,
p191-202.
Sbarcea, K. (1998); The knowledge company and challenge of the next millennium, Australian Legal
Practice, July, 1998.
Sbarcea, K. (1998); Philips Fox hunts for elusive knowledge, Image and Data Manager, July-August,
1998.
Sbarcea, K. (1998); Know what; Know how; Know Why: implementing a knowledge management
system, the Phillips Fox experience, Australian Law Librarian, Vol. 6, No. 1, March, 1998.
Stranieri, A. and Zeleznikow, J. (2000); Argumentation Structures for Knowlede Management,
Proceedings of the 3rd International Conference on the Practical Applications of Knowledge
Management, 2000, p51-68.
KM Applications - Library & Information Services
Boeri, R.J. and Hensel, M. (1998); "Special Librarians" and enterprise knowledge management,
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Bolisani, E. and Scarso, E. (1999); Information technology management: a knowledge-based
perspective, Technovation, Vol. 19, No. 4, April, 1999, p209-217.
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Technology Symposium, 1998, p276-279.
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Digital Libraries: A Knowledge Modelling Approach, In Serge Abiteboul and Anne-Marie Vercoustre
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Acquistion, Modelling, and Management (EKAW '99).
Fahmi, I., Mahmudin, O.W., Hasanah, N. and Suwandi, S. (1999); Proceedings of the Internet
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Hanka, R., O'Brien, C., Heathfield, H. and Buchan, I. (1999); WAX ActiveLibrary: a tool to manage
information overload, Proceedings of the 32nd Hawaii International Conference on System Sciences,
1999.
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librarian, Journal of Librarianship & Information Science, Vol. 31, No. 2, June, 1999, p67-69.
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leadership, in ADVANCES IN LIBRARY ADMINISTRATION AND ORGANIZATION, edited
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KM Applications - Marketing, CRM, Personalisation, Business Intelligence & Competitive
Intelligence
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Management for Personalized Services, Proceedings of the Workshop on Intelligent Network, 1994,
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sources, Proceedings of MILCOM, 1997, Vol. 3, p1609-1613.
Anonymous (2000); Wising up to Business Intelligence, ComputerWorld, May 1, 2000.
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shopping assistance, Proceedings of Workshop on Mobile Computing Systems & Applications,
1994, p69-74.
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adaptive-personalized navigation within a Web server, Proceedings of the 32nd Annual Hawaii
International Conference on System Sciences, 1999, p9-17.
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2000, p24-28.
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Richards, I., Foster, D. and Morgan, R. (1998); Brand knowledge management: Growing brand
equity, Journal of Knowledge Management, Vol. 2, No. 1, September, 1998, p47-54.
Sakaguchi, M., Sugiura, A. and Kamba, T. (1999); A shopping assistant agent for Web-shops,
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Stolze, M., Strobel, M. and Ludwig, H. (1999); Knowledge Allocation using Negotiated Agreements
in Service Markets, IEEE publication, 1999.
Turowski, K. (1999); A virtual electronic call center solution for mass customization, Proceedings of
the 32nd Hawaii International Conference on System Sciences, 1999.
Uhrig, C. (1999); Customer Knowledge Management as a basis for retention management and
acquisition in "private banking" at Credit Sussie, Customer Relationship Management in the Financial
Services Industry conference, 12-13 August, 1999, Sydney.
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Conference on Database Systems for Advanced Applications, 1999, p6-13.
KM Applications - Medical, Pharmaceutical & Healthcare
Abidi, S.S.R. and Yu-N, C. (2000); A Convergence of Knowledge Management and Knowledge
Discovery in Databases: Towards Knowledge Driven Strategic Service, Proceedings of the 3rd
International Conference on the Practical Applications of Knowledge Management, 2000, p25-44.
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Organisational Memory, Towards Healthcare Enterprise Modelling, IJCAI Workshop on Knowledge
Management and Organisational Memory, 31st July, 1999, Stockholm.
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energizing and focusing healthcare organization management, Journal of Healthcare Management,
Vol. 43, No. 3, 1998, p263-280.
Fennessy, G. and Burstein, F. (1999); Challenges of Knowledge Management within the context of
evidence based health care, Proceedings of Deciphering Knowledge Management KNOW99, 2627th November, 1999, Sydney, Australia, p133-140.
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today's healthcare world, Proceedings of the 1996 Annual Quest for Quality and Productivity in
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Sciences, 1999.
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compilation and management, Proceedings of the International Conference on Tools with Artificial
Intelligence, IEEE Service Center, Piscataway, NJ, USA, 1993, p470-471.
Machin, R. (1999); Knowledge Management in the health care industry, Proceedings of Deciphering
Knowledge Management KNOW99, 26-27th November, 1999, Sydney, Australia, p141-146.
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Knowledge in the Healthcare Environment, Proceedings of the 3rd International Conference on the
Practical Applications of Knowledge Management, 2000, p185-188.
KM Applications - Product Development
Anonymous, (1998); Glaxo Wellcome deploys agents for knowledge management, Expert Systems,
Vol. 15, No. 4, November, 1998, p262-263.
Apostolou, D., Mentzas, G., Young, R. and Abecker, A. (2000); Consolidating the Product Versus
Process Approaches in Knowledge Management: The Know-Net Approach, Proceedings of the 3rd
International Conference on the Practical Applications of Knowledge Management, 2000, p149-168.
Braiden, P.M. and Hicks, C. (1999); Some observations on Knowledge Management activities in the
design and manufacture of engineered to order capital goods, Proceedings of Deciphering
Knowledge Management KNOW99, 26-27th November, 1999, Sydney, Australia, p217-224.
Burgunm, A., Botti, G., Fieschi, M. and Le Beux, P. (1999); Sharing knowledge in medicine: semantic
and ontologic facets of medical concepts, Proceedings of the IEEE International Conference on
Systems, Man and Cybernetics, SMC, 1999, Vol. 6, p300-305.
Dogru, A.H., Tanik, M.M., Kurfess, F., Healey, M. and Jololian, L. (1999); Green Manufacturing of
Ammunition through Knowledge Management with Distributed Access, Proceedings of the 32nd
Hawaii International Conference on Systems Science, 1999.
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supporting the virtual manufacturing enterprise, Proceedings of the 1995 IEEE International
Conference on Systems, Man and Cybernetics, Vol. 1, 1995, IEEE, Piscataway, NJ, USA, p964-969.
Hoefling, B. (1999); Reuse of STEP product data for the generation of technical documentation,
IJCAI Workshop on Knowledge Management and Organisational Memory, 31st July, 1999,
Stockholm.
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Mature Companies, KMAC 2000, Aston University, 16-18th July, 2000.
Khan, T.M. and Brown, K. (1999); Simulation-Based management of Industrial Process Knowledge,
IJCAI Workshop on Knowledge Management and Organisational Memory, 31st July, 1999,
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Product Development as Knowledge Management, Journal of Marketing, Vol. 62, October, 1998,
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Bringing Knowledge to Business Processes, 20-22 March, 2000.
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performance and creativity, Journal of Marketing Research, February, 1997, p91-106.
Muffatto, M. (1999); Building new product development capabilities, International Journal of Vehicle
Design, Vol. 21 (Special Issue SI), 1999, p1-7.
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Quarterly, Vol. 22, No. 4, December, 1998, p509-534.
Olcoz, S. (1999); Semiconductor Knowledge Management and Soft-Cores Reuse, Proceedings of the
XII Symposium on Integrated Circuits and Systems Design, 1999, p212-215.
Porter, A., Newman, N.C., Watts, R.J., Zhu, D. and Courseault, C. (2000); Matching information
products to technology management processes, AAAI Workshop on Bringing Knowledge to
Business Processes, 20-22 March, 2000.
Post, H.A. (1997); Modularity in Product Design, Development and Organization: A case study of
Baan Company, in Strategic Learning and Knowledge Management, edited by R. Sanchez and A.
Heene, John Wiley & Sons, New York, 1997, p187-204.
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management, in Strategic Learning and Knowledge Management, edited by R. Sanchez and A.
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Product and Organization Design, Strategic Management Journal, Vol. 17, Winter Special Issue,
1996, p63-76.
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Information Management Systems, Proceedings of the 29th Hawaii International Conference on
System Sciences, 1996, p23-32.
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management in electronics, International Journal of Technology Management, Vol. 11, No. 3-4,
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Systems in the Knowledge-Driven Economy (ISKDE), May, 2000, UK.
KM Applications - Quality & Process Management
Alliprandini, D.H. and de Miranda Costa, P. (1999); Study of relations between organizational
learning and quality systems in Brazilian mechanic industry, Proceedings of the Portland
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Box, G. (1997); Scientific Method: The Generation of Knowledge & Quality, Quality Progress,
American Society for Quality, Vol. 30, No. 1, January, 1997, p47-50.
Brenner, P.M. (1999); Motivating Knowledge Workers: the Role of the Workplace, Quality Progress,
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Progress, Vol. 30, No. 5, May, 1997, p39-41.
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Magazine, Vol. 8, No. 3, 1996.
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Magazine, Aust Quality Council, Vol. 3, No. 3, June, 1994, p75-78.
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engineering, Proceedings of the IEEE International Engineering Management Conference, 1994,
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Herder, P.M. and Weijnen, M.P.C. (1999); Assessment of the quality of the design process and the
design of chemical plants with Piquar, Computers & Industrial Engineering, Vol. 37, No. 1-2,
October, 1999, p125-128.
Hiebeler, R.J. (1997); Benchmarking Knowledge, Executive Excellence, Vol. 14, No. 1, January,
1997, p11-12.
Lim, K.K., Ahmed, P.K. and Zairi, M. (1999); Managing for quality through knowledge management,
Total Quality Management, Vol. 10, No. 4&5, 1999, pS615-S621.
Nolan, K. (1999); ASQ's Accelerating Change Collaborative Series: a challenge for industry, Quality
Progress, Vol. 32, No.1, January, 1999, p55-9.
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approach, Proceedings of the 28th Annual Hawaii International Conference on System Sciences, Vol.
IV, 1995, p514-522.
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Simatupang, T.M. and White, A. (1998); A Policy Resolution Model for Knowledge Acquisition in
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KM Applications - Software development, application & reuse
Althoff, K-D., Birk, A., Hartkopf, S., Miller, W., Nick, M., Surmann, D. and Tautz, C. (1999);
Managing Software Engineering Experience for Comprehensive Reuse, Proc. of SEKE '99,
Kaiserslautern, Germany, June 1999.
Althoff, K-D., Bomarius, F. and Tautz, C. (1998); Using Case-Based Reasoning Technology to Build
Learning Software Organizations, Interdisciplinary Workshop on Building, Maintaining, and Using
Organizational Memories, ECAI-98. (http://SunSITE.Informatik.RWTHAachen.DE/Publications/CEUR-WS/Vol-14/althoff/LSOwithCBR.html)
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Learning Software Organizations, IEEE Intelligent Systems, September, 1999.
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of the International Conference on Software Engineering, 1997, p643-644.
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Engineering Laboratory - an operational software experience factory, Proceedings of the
International Conference on Software Engineering, 1992, p370-381.
Beath, C.M. and Walker, G. (1998); Outsourcing of application software: A knowledge management
perspective, Proceedings of the 31st Hawaii International Conference on System Sciences, Vol. 6, 69th January, 1998, p666-674.
Chatters, B. (1999); Implementing an experience factory: Maintenance and evolution of the software
and systems development process, Proceedings of the IEEE International Conference on Software
Maintenance, ICSM 99, p146-151.
Dash, J. (1998); Cultivating collaboration, Software Magazine, Vol. 18, No. 4, March, 1998, p94-103.
Ellmer, E. and Merkl, D. (1997); Considerations for an organizational memory in software
development, Proceedings of the 1996 Software Process Workshop, p60-62.
Ellmer, E., Merkl, D., Quirchmayr, G. and Tjoa, A.M. (1996); Process Model Reuse to promote
organizational learning in software development, Proceedings of the 20th International Computer
Software and Applications Conference COMPSAC96, 21-23 August, 1996, p21-26.
Harris, T. Rothwell, J.W. and Lloyd, P.T.L. (1999); Experiences in reusing technical reference
architectures, IBM Systems Journal, Vol. 38, 1999, p98-117.
Heliades, G.P. and Edmonds, E.A. (1999); On facilitating knowledge transfer in software design,
Knowledge-Based Systems, Vol. 12, 1999, p391-395.
Henninger, S. (1996); Accelerating the successful reuse of problem solving knowledge through the
domain lifecycle, Proceedings of the 4th International Conference on Software Reuse, 1996, p124133.
Henninger, S. (1997); Case-based Knowledge Management Tools for Software Development,
Automated Software Engineering, Vol. 4, 1997, p319-340.
Henninger, S. (1997); Tools supporting the creation and evolution of software development
knowledge, Proceedings of the 12th IEEE International Conference on Automated Software
Engineering, 1997, p46-53.
Henninger, S. (1998); An environment for reusing software processes, Proceedings of the 5th
International Conference on Software Reuse, 1998, p103-112.
Houdek, F., Schneider, K. and Wieser, E. (1998); Establishing experience factories at Daimler-Benz:
an experience report, Proceedings of the International Conference on Software Engineering, 1998,
p443-447.
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XTEND2 prototype, Proceedings of the 28th Hawaii International Conference on System Sciences,
Vol. IV, 1995, p199-208.
Maurer, F. and Dellen, B. (1998); Internet based software process support, Proceedings of the 1998
Workshop on Enabling Technologies: Infrastructure for Collaborative Enterprises, IEEE Comp Soc,
Los Alamitos, CA, USA,98TB100253, p27-32.
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12th Conference on Software Engineering Education and Training, 1999, p62-72.
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Proceedings of the 9th International Software Process Workshop, 1994, p117-121.
Skuce, D. (1995); Knowledge Management in software design: a tool and a trial, Software
Engineering Journal, September, 1995, p183-193.
Staab, S. (1998); Managing Dependency Knowledge for Software Development, Proceedings of the
1st Workshop on Building, Maintaining, and Using Organizational Memories (OM-98), Brighton,
UK, August 24-25, 1998. (Volume CEUR-WS/Vol-14, CEUR Workshop Proceedings are published
on http://SunSITE.Informatik.RWTH-Aachen.DE/Publications/CEUR-WS/)
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Tautz, C. and von Wangenheim, C.G. (1999); A Representation Formalism for Supporting Reuse of
Software Engineering Knowledge, Workshop on "Knowledge Management, Organizational Memory,
and Reuse" at the 5th German Conference on Knowledge-Based Systems (XPS '99), Wuerzburg,
Germany, March '99.
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Implementation, Lessons Learnt, Human-Computer Interaction, Vol. 10, 1995, p1-37.
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NY, USA, 1993, p15-22.
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and technology during software development, International Journal of Human-Computer Studes,
Vol. 46, 1997, p79-101.
Welty, C.A. and Ferrucci, D.A. (1999); A Formal Ontology for Re-Use of Software Architecture
Documents, IEEE, 1999, p259-262.
Wohlin, C. (1997); Meeting the challenge of large-scale software development in an educational
environment, Proceedings of the 10th Conference on Software Engineering Education & Training,
1997, p40-52.
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KM Applications - Training & Development
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organization, European Journal of Information Systems, Vol. 6, Issue 1, March, 1997, p25-40.
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Anonymous (1996); Eastman Chemical's Spanish composition, The Journal of Business Strategy,
Vol. 17, No. 5, September/October, 1996, p5.
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Anonymous (1995); Knowing what makes a learning organisation, IRS Employment Review, Issue
580, March, 1995, p6-(+5).
Anonymous (1995); The fountain of youth, Chief Executive, Jul/Aug 1995, p14-.
Anonymous (1996); Training and trainers in a learning organization, Training & Development, Vol.
50, Issue 12, December, 1996, p43-(+3).
Bassi, L., Cheney, S. and Lewis, E. (1998); TRENDS IN WORKPLACE LEARNING - SUPPLY
AND DEMAND IN INTERESTING TIMES, Training & Development, Vol. 52, No. 11,
November, 1998, p51 ff.
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p51-52.
Brough, I. (1994); PRP for manual workers: Issues and experience, Employee Relations, Vol. 16,
Issue 7, 1994, p18-(+15).
Cohen, S. (1998); KNOWLEDGE MANAGEMENTS KILLER APP, Training & Development,
Vol. 52, No. 1, January, 1998, p50.
Cunningham, I. (1994); Your move, Works Management, Vol. 47, Issue 8, p50-(+3).
Dolan, S. (1995); A different use of natural resources, People Management, Oct 5, 1995, Vol. 1, Issue
20, 1995, p36-.
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1997, p20.
Garvin, D. A. (1993); Building a learning organization, Harvard Business Review, Vol. 71, Issue 4,
July-August, 1993, p78-(+14).
Gephart, M.A., Marsick, V.J., Van Buren, M.E. and Spiro, M.S. (1996); Learning organizations come
alive, Training & Development, Vol. 50, Issue 12, December, 1996, p34-36+.
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14, July, 11, 1996, p47-.
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p47-50.
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Internet Implementation, Internet Research-Electronic Networking Applications And Policy, Vol. 4,
No.3, 1994, p36-44.
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Journal of European Industrial Training, Vol. 18, Issue 3, p3-(+7).
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Macfarlane, B. and Lomas, L. (1994); Competence-based management education and the needs of
the learning organization, Education & Training, Vol. 36, Issue 1, p29(+4).
Malcolm, S.E. (1998); Where EPSS will go from here, Training, Vol. 35, No. 3, March, 1998, p64-69.
Marshall, L. (1997); Facilitating knowledge management and knowledge sharing: New opportunities
for information professionals, Online, Vol. 21, No. 5, September/October 1997, p92-98.
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Management,
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27, Issue 1, 1995, p9-(+8).
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24, 1995, p32-.
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1997, p30-34.
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Issue 1, January 11, 1996, p30-.
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December, 1996, p36-37.
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1996, p199-203.
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Issue 7, July, 1998, p26-33.
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Healthcare Forum Journal, Vol. 39, Issue 4, July-August, 1996, p20-.
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Vol. 18, Issue 1, 1994, p15-(+7).
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Zdrahal, Z. (2000); Integrating working and learning, Proceedings of the 3rd International
Conference on the Practical Applications of Knowledge Management, 2000, p7-8.
KM Applications - Virtual teams & enterprises
Abramovici, M. (2000); A flexible Web-based PDM Approach to support virtual engineering
cooperation, Proceedings of the 33rd Annual Hawaii International Conference on System Sciences,
2000, p163.
Albert, S. and Bradley, K. (1997): Managing Knowledge: Experts, Agencies and Organizations,
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semiconductor industry, Strategic Management Journal, Vol. 17 (Winter Special Issue), p155-165.
Appleyard, M.M. (1996); HOW DOES KNOWLEDGE FLOW - INTERFIRM PATTERNS IN
THE SEMICONDUCTOR INDUSTRY, Strategic Management Journal, Vol. 17, (Special Issue SI),
Winter, 1996, p137-154.
Athapuilly, K. (2000); A dynamic web based Knowledge System for Prototype development for
Extended Enterprise, Proceedings of the 3rd International Conference on the Practical Applications
of Knowledge Management, 2000, p11-24.
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Business School Press, Boston, 1991.
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continuing need for global assignments, Journal of Knowledge Management, Vol. 4, No. 2, March,
2000.
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exploratory investigation, Proceedings of the 33rd Annual Hawaii International Conference on
System Sciences, 2000, p10.
Carstensen, P.H. and Snis, U. (1999); "Here is the knowledge-where should I put it?" Findings from a
study of how knowledge spaces are used within a support group, Proceedings of the 8th
International Workshop on Enabling Technologies: Infrastructure for Collaborative Enterprises,
1999, p223-231.
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knowledge management techniques, Concurrent Engineering: Research & Applications, Vol. 6, No.
3, September, 1998, p225-244.
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industry, Proceedings of the Portland International Conference on Management and Technology,
PICMET, 1997, p520-523.
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Electronic Weak Ties for Technical Advice, Organisation Science, Vol 7, Issue 2, 1996, p119-135.
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Knowledge Management, Vol. 3, No. 1, 1999, p54-60.
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Management, Raj Roy (editor), Springer-Verlag, 2000.
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Across Organisation Subunits, Working Paper, Harvard Business School, 1997.
Havens, C. amd Knapp, E. (1999); Easing into Knowledge Management, Strategy & Leadership,
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Inkpen, A.C. and Dinur, A. (1998); KNOWLEDGE MANAGEMENT PROCESSES AND
INTERNATIONAL JOINT VENTURES, Organization Science, Vol. 9, No. 4, July-August, 1998,
p454-468.
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Communications of the ACM, Vol. 42, No. 3, 1999, p62-69.
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Vol. 3, No. 1, 1999, p75-83.
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of Technology Management, Vol. 16, No. 1-3, 1998, p152-161.
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organization: lessons learned from the case of Telia Nara, Proceedings of the 33rd Annual Hawaii
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Strategic Management Journal, Vol. 20, No. 7, July, 1999, p595-623.
Sorly, A. (1999); Knowledge Sharing in Distributed Organisations, IJCAI Workshop on Knowledge
Management and Organisational Memory, 31st July, 1999, Stockholm.
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Zdrahal, Z. and Domingue, J. (1997); The World Wide Design Lab: An Environment for Distributed
Collaborative Design, 11th International Conference on Engineering Design, August, 19-21 1997,
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KM Applications - Others
Albert, S. (1998); Knowledge management: Living up to the hype?, Midrange Systems, Vol. 11, No.
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Anonymous (1998); Echo's content providers, Rough Notes, Vol. 141, No. 2, February, 1998, p27.
Anonymous (1998); Best Practices Benchmarking: Knowledge Management of Internal Best
Practices, Internal Report, Best Practices, LLC., Chapel Hill, 1998.
Babiera, A.M. (1999); Knowledge Management and the EBRD: designing a Knowledge Management
Programme for the Office of the Chief Economist, ASLIB Proceedings, Vol. 51, No. 7, 1999.
Bhaskar, R. and Pendharkar, P.C. (1998); Sherpa: A multi-agent information system for drug crime
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Building of a Corporate Memory for Traffic Accident Analysis, AI Magazine, Vol. 19, 1998
Ding, L., Li, J. and Xi, Y. (1993); Generalized self-organized learning modeling and model predictive
control for nonlinear plants, Proceedings of International Conference on Industrial Electronics,
Control and Instrumentation (IECON), Vol. 1, 1993, p386-390.
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System for Document Collections, Proceedings of the 32nd Hawaii International Conference on
Systems Science, 1999.
Hoynalanmaa, M., Rahkonen, R. and Martikainen, H. (1998); Information Tools to Match the
Evolving Operator Role Control Systems, Valmet Paper Mach Inc, Helsinki, Finl.. p33-40, 1998.
Huber, H. (2000); Implementing Knowledge Management as an evolutionary process, Proceedings of
the 3rd International Conference on the Practical Applications of Knowledge Management, 2000,
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Kotnour, T. (1999); A Learning Framework for Project Management, Project Management Journal,
June, 1999, p32-38.
Martin, P. and Eklund, P. (1999); Knowledge Retrieval and the World Wide Web, IEEE Intelligent
Systems, September, 1999.
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conflicts in CE tasks, Concurrent Engineering-Research & Applications, Vol. 6, No. 4, December,
1998, p274-287.
McKinley, T. (2000); KM's role in facilities management, KM World, Vol. 9, Issue 4, May, 2000, p15.
McNaught, J., Black, W.J., Rinaldi, F., Bertino, E., Brasher, A., Deavin, D., Cantania, B., Silvestri, D.,
Armani, B., Leo, P., Persidis, A., Semeraro, G., Zarri, G.-P. and Gilardoni, L. (2000); Integrated
Document Management and Knowledge Management for the Knowledge Based Enterprise,
Proceedings of the 3rd International Conference on the Practical Applications of Knowledge
Management, 2000, p89-108.
Moss, M. (1999); Management of technical knowledge in a company intranet, IEE Seminar on Web
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Knowledge Management, Vol. 1, No. 2, 1997, p123-128.
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AAAI Workshop on Bringing Knowledge to Business Processes, 20-22 March, 2000.
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October, 1999, p39-45.
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Proceedings of the nineth Knowledge Acquisition for Knowledge-Based Systems Workshop, Banff
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Measurements
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of Knowledge Management, Proceedings of the International Conference on Technology and
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1, No. 1, 1997, p83-92.
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Knowledge Management Practice, Vol. 1 1998. (www.tlainc.com/jkmp)
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Dekker, R. and de Hoog, R. (1999); The monetary value of knowledge assets: a micro approach,
Internal report, University of Amsterdam, 1999.
De Gooijer, J. (1999); Designing a knowledge management performance framework for a public
sector organisation, Proceedings of Deciphering Knowledge Management KNOW99, 26-27th
November, 1999, Sydney, Australia, p204-216.
Drew, S.A.W. (1997); From Knowledge to Action: the impact of benchmarking on organizational
performance, Long Range Planning, Vol. 30, No. 3, June, 1997, p427-441.
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Kortink, M. (1999); Measuring the benefits of Knowledge Programs, presentation slides given at
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Kotnour, T., Orr, C., Spaulding, J. and Guidi, J. (1997); Determining the benefits of Knowledge
Management activities, Proceedings of the IEEE International Conference on Systems, Man and
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overview and method, Expert Systems with Applications, Vol. 13, No. 1, September, 1997, p55-72.
Web and Intranet for KM
Applehans, W., Globe, A. and Laugero, G. (1999): Managing Knowledge: A Practical Web-Based
Approach, Addison-Wesley, Reading, 1999.
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Case-Based Reasoning, 27th July, 1999.
Caldwell, N.M.H., Rodgers, P.A. and Huxor, A.P. (1999); Web-Based Knowledge Management for
Distributed Design, IEEE Intelligent Systems, September, 1999.
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program objects for knowledge access, creation and management through the World Wide Web,
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Industry reports & case studies
Anonymous (1998); Knowledge for development, World Bank Development Report, Washington
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Anonymous (1998); Lotus, IBM and Knowledge Management, January, 1998.
Anonymous (1998); The WB: Knowledge & Resources for Change, World Bank Development
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Anonymous (1998); The Knowledge Journey: A business guide to knowledge systems, KPMG
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The Delphi Group (1997); Delphi on Knowledge Management: Research and Perspectives on
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EIU (1998); Andersen Consulting, Financial services in the virtual world, London, 1998.
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Kidd, J.B. and Teramoto,Y. (1995); The learning organization: The case of the Japanese RHQs in
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KMPG (1998); Knowledge Management Research Report (1998), +44 171 311 1000, UK.
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Raitt, D., Loekken, S., Scholz, J., Steiner, H. and Secchi, P. (1997); CORPORATE KNOWLEDGE
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Rowland, H. (1998); Building a knowledge-based health service: R&D gap, KM Review, Vol. 3, No.
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Sieloff, C.G. (1999); If only HP knew what HP knows: the roots of knowledge management at
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Acknowledgement
Many people have contributed to this list including Charles Kramer, Jacky Swan (University of
Warwick), Peter Dorfman, Michael Mannington (ID Tours), and Paul Shea (AMS Access).