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COMMUNICATION
Books
10 Steps to Successful Business Writing
ASTD Press 2008
Jack E. Appleman
While studies point to an inadequate level of writing in the business world, most
business professionals view writing as a soft skill that is not worth an
investment of time and money. Recently, however, some employers have begun
to understand that poor writing equals low productivity. Employees who write
poorly waste countless hours and, more importantly, countless dollars. In 10
Steps to Successful Business Writing, Jack Appleman notes that business
writing is a learned skill based on fundamental principles like clarity,
conciseness, and organization. Those who learn to write better will work more
productively and be able to demonstrate leadership and management abilities.
The Communication Problem Solver
Simple Tools and Techniques for Busy Managers
AMACOM 2010
Nannette Rundle Carroll
When employees cannot rely on their manager for clear communication, roles are
confused, responsibilities are misunderstood, and trust and authority are
undermined. In The Communication Problem Solver, Nannette Rundle
Carroll explains the power of clear communication and provides a framework
for building work relationships that are productive and collaborative. Managers
must be able to ensure that communication flows naturally and professionally
between all levels of authority. The Communication Problem Solver offers
managers effective strategies for honing their communication skills and dealing
with the people problems that so often derail progress.
Everyone Communicates, Few Connect
What the Most Effective People Do Differently
Thomas Nelson, Inc. 2010
John C. Maxwell
Some people are clearly much more effective at communicating than others. But
why do people tune into some messages, and tune out others? Why do some
messages stick? As John Maxwell, internationally respected leadership expert,
says: “Talk is easy. Everybody talks. The question is, how can you make your
words really count?” In Everyone Communicates, Few Connect Maxwell draws
upon his life experience, extensive research, and anecdotal examples to reveal
the secret of the most effective communicators: they connect. Learning how to
© Development Dimensions International, Inc., MMVII. All rights reserved.
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COMMUNICATION
Books
connect can be vital to success in relationships and careers, and Maxwell
himself has worked hard to acquire this skill. In this book he suggests five
principles of connecting, and five practices to becoming a communicator who
connects. Believing that everyone can learn to connect with work and practice,
he provides inspirational words to help communicators enrich the lives of their
listeners and in the process, transform their own.
How to Tell Anyone Anything
Breakthrough Techniques for Handling Difficult Conversations at Work
AMACOM 2009
Richard S. Gallagher
The mix of personalities, styles, and stressors in today’s fast-paced work
environments provides a real challenge to effective communications. Whether
dealing with a boss, someone we manage, or a peer, bringing up and resolving
awkward or challenging situations is never easy – and it is potentially
explosive. However, interactions that might otherwise become verbal tugs-ofwar can easily be transformed from stressful moments of criticism into
collaborative, problem-solving exchanges by using the right technique. In How
to Tell Anyone Anything, Richard Gallagher teaches a unique method, called
CANDID, for delivering constructive, positive messages that create change in
behavior and performance. He instructs and gives examples on how to make the
intent clear, while keeping feelings and relationships intact.
The Secret Language of Business
How to Read Anyone in 3 Seconds or Less
John Wiley & Sons, Inc. 2008
Kevin Hogan
Nonverbal communication affects and influences all aspects of daily life, and its
impact is widely overlooked. Successful professionals must be able to interpret
the nonverbal signals everyone displays. In business, the secret language is
about what is not said. The Secret Language of Business by Kevin Hogan is
about reading people. Many individuals send messages they believe mean one
thing but are received as something else. Not only does this cause
misunderstandings but it also explains why so few people are influential.
Speak with Power and Confidence
Tested Ideas for Becoming a More Powerful Communicator
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COMMUNICATION
Books
Sterling Publishing 2009
Patrick Collins
Knowing how to captivate listeners, explain ideas, and handle tough questions with
credibility has become a critical life skill in situations ranging from the job
interview, running a successful meeting, or speaking from a podium. Although
frequently ignored in formal curricula, effective communication and
interpersonal skills are arguably more important now than ever in this age of
corporate downsizing. In Speak with Power and Confidence, communications
educator and consultant Patrick Collins provides an easy-to-use guidebook of
tactics and tips for managing the three elements of every communication:
oneself, the message, and the situation. Those practicing his advice will be able
to gain the advantage in a wide variety of communication encounters.
Bailey, E.P. (1999). Writing and speaking at work: A practical guide for business
communication. Upper Saddle River, NJ: Prentice Hall.
Barrett, D. (2005). Leadership communication. New York: McGraw-Hill/Irwin.
Bell, A.H., & Smith, D.M. (1999). Management communication. New York: John
Wiley & Sons.
Glanz, B.A., & Feigenbaum, A.V. (1998). The creative communicator: 399 ways to
make your business communications meaningful and inspiring. New York:
McGraw-Hill.
Griffin, J. (1998). How to say it at work: Putting yourself across with power words,
phrases, body language, and communication secrets. Paramus, NJ: Prentice
Hall.
Harkins, P.J. (1999). Powerful conversations: How high impact leaders
communicate. New York: McGraw-Hill.
Harvard Business School Press. (1999). Harvard Business Review on effective
communication. Boston: Author.
Heller, R., & Hindle, T. (1998). Essential managers: Communicate clearly. New
York: DK.
Jacobi, J. (2000). How to say it with your voice. Paramus, NJ: Prentice Hall.
Joseph, A.M. (1998). Put it in writing: Learn how to write clearly, quickly, and
persuasively. New York: McGraw-Hill.
Krizan, A.C., Merrier, P., & Jones, C.L. (2001). Business communication.
Cincinnati, OH: South-Western.
Maisel, E. (2000). 20 communication tips @ work: A quick and easy guide to
successful business relationships. Novato, CA: New World Library.
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COMMUNICATION
Books
McKenna, C. (1998). Powerful communication skills: How to communicate with
confidence. Franklin Lakes, NJ: Career Press.
Qubein, N. (1997). How to be a great communicator: In person, on paper, and on
the podium. New York: John Wiley & Sons.
Strunk, W., & White, E.B. (1999). Elements of style. Boston: Allyn & Bacon.
© Development Dimensions International, Inc., MMVII. All rights reserved.
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