Download Pavlov Internet User Guide

User guide
1
TM
2014-2015
Internet
Contents
1
Setting up your Internet
Connecting
Ethernet setup
2
3
Wireless setup
Registering
4
Adding a device that has a Web browser
5
Adding a device that does not have a
Web browser
Locating your device’s MAC address
6
Adding the device using the MAC address
7
Adding a personal router
8
Network troubleshooting
9
Check the proxy settings
Quick tips
Check the network settings
10
Check the IP address—Windows
Connection speed checklist
Support sites
11
Helpful software vendors
Setting up your Internet
What do I need to get started?
 Ethernet cable
—or—
 A network interface or wireless card installed on your device
General recommendations
• Turn off file and printer sharing.
• Run any Software Updates for your computer or device and turn on
automatic updates if available.
• Run Anti-Virus & Anti-Spyware software and turn on your firewall.
(See page 11 for free software recommendations.)
• Plug your computer into a surge protector (many power strips have
one built-in).
• Use your device’s Help system to find information on Network
Setup.
To get connected to our network:
1. Physically or wirelessly connect to the network (see page 2).
2. Register your computer with Pavlov Media (page 3).
 Wired vs. wireless connection
If available, a wireless connection is very convenient; however,
a wired connection is faster than a wireless connection. For best
performance, use your wired connection.
Connecting
Ethernet setup
Minimum system requirements
• 10/100 Base-T network interface card (also referred to as an
Ethernet card or NIC)
• Ethernet data cable (Cat5 or better)
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Standard Ethernet setup
Plug one end of the Ethernet cable into the wall jack and the other
end into the back of your computer. Once plugged in, you should be
connected.
What if my Ethernet cable isn’t working?
• Verify cable is firmly seated in wall jack and the back of your
computer.
• Try a different Ethernet cable if you have one.
• Try a different wall jack.
Wireless setup
Minimum system requirements
• Wireless B, G, N, or AC card installed and confirmed active
Standard wireless setup
• Unplug the Ethernet data cable if present.
• Use only certified drivers whenever possible.
1. On your computer, click the wireless icon that allows you to search
for wireless networks.
Note: Some networks are named by the property, some are
labeled “Pavlov Media” and some are labeled by unit.
2. Connect to the wireless network.
What if the wireless connection isn’t working?
• Is your wireless card turned on? Most laptops have an On/Off
button. Please refer to your vendor’s instructions.
• Check the signal strength and make sure you’re still connected.
• If you’ve moved your computer, you may need to select another
designated Pavlov Media connection with better signal strength.
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Registering
How do I register?
1. Open a Web browser such as Internet Explorer, Chrome, Firefox,
Safari, etc.
2. Attempt to navigate to a website.
The Welcome screen appears.
3. On the Welcome screen, click Sign up now. Or, if you already
have a Pavlov Media account, enter your username and
password to log in.
4. You will see the speeds available at your property. Your property
may have multiple speed options. Select the plan that works best
for you and click Next.
5. Enter your information to create your account. Click Next.
6. Enter your contact information and click Next.
7. If you selected an upgrade, a Billing screen appears. Enter your
billing information and click Next.
A Confirmation screen appears, asking you to review the
information you have provided.
8. If everything on the Confirmation screen is correct, click Finish. If
you need to make changes, select Start Over.
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9. Read and agree to the User Services Agreement by clicking I Agree.
You’re now registered. You may want to print or save a copy of the
Registration Complete page for your records.
10. Restart your computer to begin surfing the web.
Adding a device that has a
Web browser
If your device has a Web browser like XBox, PS3, or Nintendo Wii, you
can simply use the browser to register the device just as you would on
your computer or smart phone.
1. Open the Web browser on the device you’re adding.
2. You should see a signup page where you can log in. If not,
navigate to myaccount.pavlovmedia.net.
3. Log in to your account. If you’ve forgotten your password, click I
forgot.
4. After you’ve logged in, click Devices.
The Devices page appears, with a summary of your registered
devices.
5. Click Add Another.
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6. Give the device a description so you can easily identify it later.
Note: If you have more active devices than your package
allows, you will be asked to select a device to deactivate.
7. Click Save to update your devices.
The device is now added.
Adding a device that does
not have a Web browser
If your device does not have a browser, you will need to register its
Media Access Control (MAC) address manually.
 What is a MAC address?
A media access control (MAC) address is a unique identifier
attached to a network interface or wireless card. The network
interfaces or wireless cards in two different computers will have
two unique identifiers.
Locating your device’s MAC address
MAC addresses are a combination of 12 digits and letters and appear
in this format: 50-E5-49-54-C7-3E (example).
We’ve included instructions for finding the MAC address on popular
devices. For instructions on finding the MAC address on devices that we
have not covered here, visit kb.pavlovmedia.com/entry/171.
How do I locate my MAC address on my iPhone/iPad?
1. From the Home screen, navigate to Settings>General>About.
2. Scroll down and find the Wi-Fi Address. This is your MAC
address.
How do I locate my MAC address on Apple TV?
1. From the Main menu, navigate to Settings>About.
Your MAC address is listed as your Wireless ID or Ethernet ID.
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How do I locate my MAC address on Android?
1. From the Home screen, navigate to Settings>About Phone>
Status.
2. Scroll down and find the Wi-Fi MAC Address.
Adding the device using the MAC
address
Once you’ve located the MAC address for your device, you’re ready to
register the device.
1. Open your device’s browser and attempt to navigate to a web
page. You should see the Pavlov Media Welcome screen.
2. If you’ve signed up with another device already, enter your
username and password to log in.
3. After you’ve logged in, click Activate a new device.
The Devices page appears, with a summary of your registered
devices.
6. Click Add New Device.
7. Give the device a description so you can easily identify it later
and enter the device’s MAC address.
Note: If you have more active devices than your package
allows, you will be asked to select a device to deactivate.
8. Click Add Device.
The device is now added and will appear on the Devices page.
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Adding a personal router
 Can I bring my own router?
Personal routers are allowed on the network, but we do not
provide technical support for these devices. They should only be
used in special circumstances, and we recommend not using one.
1. Connect the Internet/WAN port to your wall jack.
2. Connect the LAN ports (1-4) to your computer and other
equipment (such as game systems).
Ports 1-4 connect your computer
and other equipment
Connect to wall jack
 Connecting your router
Be sure to follow the directions from your router manufacturer.
Never connect the cable from the wall jack to a numbered port. If
you do, your router becomes a “rogue server” causing interruptions
to others on the network. This will cause Pavlov Media to block
your connection until the situation is corrected.
3. Using your computer, tablet or smart phone, navigate to
myaccount.pavlovmedia.net and log in.
4. After you’ve logged in, click Activate a new device.
The Devices page appears with a summary of your registered
devices.
5. Click Add New Device.
6. Give the router a description so you can easily identify it later and
enter the router’s MAC address.
Note: Refer to the instructions included with your router for
details on how to find the MAC address.
7. Click Add Device.
The router is now added and will appear on the Devices page.
8. Reboot the router.
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Network troubleshooting
Our Customer Support Team is available 24/7:
 888.4.PAVLOV (888.472.8568)
 pavlovmedia.com/content/support
Quick tips
Check your cables—Windows & MAC
• Make sure your cables are connected.
• Unplug the Ethernet data cable from the wall and the computer,
then plug it back in.
• Make sure you have the correct cables.
• If another Ethernet jack is available, try using it.
Power cycle your equipment
Restarting your router and computer can restore service.
1. Turn off all equipment for 20 seconds.
2. Turn on your system, starting at the wall.
For example, power up your router, wait one minute then turn on
your computer.
Check the network settings
[For Windows 7 or Vista]
1. Click the Start button.
2. Click on Control Panel on the menu.
3. Click on Network and Sharing Center.
4. Click on Change Adapter Settings on the left side of the
window.
5. Right click on Local Area Connection and select Properties.
6. Make sure these are checked:
• Client for Microsoft Networks
• Internet Protocol Version 4 (TCP/IPv4)
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Note: Internet Protocol Version 6 (TCP/IPv6) should not be
checked. If it is, uncheck the box.
7. Double click Internet Protocol Version 4 (TCP/IPv4).
8. Make sure that Obtain an IP address automatically and Obtain
DNS server automatically are selected. If they are not selected, set
both to “Obtain automatically” and select OK twice.
9. Reboot the computer for any changes you have made to take
effect.
[For Windows 8]
1. Press the Windows key and the letter “R” at the same time to open
the Run box.
2. Type “cmd” and press Enter to launch the command prompt.
3. Type “getmac” at the command prompt to check the network card
settings.
4. The IP number and MAC address are listed under the appropriate
adapter as IPv4 Address and Physical Address.
5. You can copy the Physical Address and IPv4 Address from the
command prompt by right clicking in the command prompt and
clicking Mark.
6. Select the text you want to copy with the mouse and hit the Enter
key to copy it. You should now be able to paste the text elsewhere
using the standard clipboard “paste” function.
Check the proxy settings
Using a proxy server can interfere with service. Your computer could be
using a proxy server if it was previously quarantined by Pavlov Media.
1. Open Internet Explorer.
2. Select Tools, then Internet Options.
3. Select the Connections tab.
4. Click the LAN Settings button.
5. In the LAN Settings window, verify that nothing is checked or
filled.
6. Click OK.
7. Reopen Internet Explorer to see if the issue has been resolved.
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Check the IP address—Windows
1. Go to Start and select Run.
2. In the Run window, type “cmd” and press Enter.
3. When the command prompt appears, type the command
“ipconfig/all” and press Enter.
4. Under Ethernet Adaptor Local Area Connection, you’ll find one of
three things:
• Media State: Media Disconnected
• Auto-Configuration IP Address
• IP Address
5. For Media State: Media Disconnected, check your cables.
For Auto Configuration IP Address, try renewing your DHCP lease
by typing “ipconfig/release” followed by “ipconfig/renew.”
For IP Address, you should have functioning Internet access. If you
are still experiencing problems, contact us.
Connection speed checklist
Do the following if your connection feels slow:
• If using a personal router, make sure it is secured so other customers
cannot use your bandwidth.
• Disable any file sharing software.
• Scan and remove any spyware/malware/viruses.
• Close any bandwidth-intensive web sites.
• Close additional programs you are not currently using to conserve
memory.
• Test your speed by visiting pavlovmedia.speedtest.net.
Support sites
Windows Support
• Microsoft Knowledge Base support.microsoft.com
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• Page Cannot Be Displayed support.microsoft.com/kb/956196
Apple Support
• Apple Quick Assist apple.com/support/quickassist
Router Manufacturer Support
• Netgear Support support.netgear.com
• Cisco Support cisco.com/support
• Linksys Support homesupport.cisco.com
• Belkin Support belkin.com/support
• Asus Support support.asus.com
Gaming System Support
• PlayStation support.us.playstation.com
• Xbox support.xbox.com/en-US/
Helpful software vendors
Free Spyware Removal Software Applications
• Spybot Search & Destroy safer-networking.org
• Ad-Aware lavasoft.com
• Malware Bytes malwarebytes.org
• Super Antispyware superantispyware.com
Free Anti-Virus Software Applications
• AVG free.avg.com/us-en/homepage
• avast! antivirus avast.com/en-us/index
• Bit Defender (online scanner) bitdefender.com
• House Call (online scanner) housecall.trendmicro.com
Free Firewall Software Applications
• Microsoft Security Essentials windows.microsoft.com/en-us/
windows/security-essentials-download
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 888.472.8568

TM
Simply Exceptional Connections
[email protected]
 pavlovmedia.com/content/support