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Artificial Intelligence is the field of computer science that studies how machines can be made to act intelligently. The benefit of using The benefit of using AI enabled software is that properly trained machines can make decisions and predictions on important future events with the accuracy at the level of a human expert. John McCarthy, professor of computer science, works at the artificial intelligence lab in Stanford, Calif. McCarthy, father of artificial intelligence and professor emeritus at Stanford University, has died at age 84. The university announced that McCarthy died early Monday, Oct. 24, 2011, at his home in Palo. DATA MINING – Intelligence Agent with great potential to help companies focus on the most important information in the data they have collected about the behaviour of their customers and potential customers. It is the process of analyzing data from different perspectives and summarizing it into useful information DATA MINING ADVANTAGES DISADVANTAGES INSURANCE BUSINESS Insurance industry needed Data Mining Software as a new tool for knowledge discovery. Companies in the Insurance industry collected enormous amounts of data about their clients. This is invaluable information about customers behaviour, activities, and preferences. Advantages Data Mining in Insurance Business - Predict which customers will buy new policies; - Spot and understand new business trends in claims; - Detect customers, belonging to frequent buying patterns. Disadvantages Data Mining in Insurance Business Privacy Issues Security issues • Insurance companies collect information about their customers in many ways for understanding their purchasing behaviours trends. However companies don’t last forever, some days they may be acquired by other or gone. At this time the personal information they own probably is sold to other or leak. Because of privacy issues, people are afraid of their personal information is collected and used in unethical way that potentially causing them a lot of trouble • Insurance companies owns information about their employee and customers including social security number, birthday, payroll and etc. There have been a lot of cases that hackers were accesses and stole big data of so much personal and financial information available, the credit card stolen and identity theft become a big problem. Disadvantages Data Mining in Insurance Business Misuse of information/inacc urate information • Information collected by Insurance Companies through data mining can be misused. This information is exploited by unethical people or business to take benefit of vulnerable people or discriminate against a group of people. • Data mining technique is not perfectly accurate therefore if inaccurate information is used for decisionmaking will cause serious consequence